Try our new research platform with insights from 80,000+ expert users
Derek Smith - PeerSpot reviewer
Development and Release Compliance Officer at a computer software company with 1,001-5,000 employees
Real User
Reliable with good monitoring but the UI needs to be better
Pros and Cons
  • "The monitoring is the most valuable aspect of the product."
  • "The interface needs a bit of work. It's not intuitive."

What is our primary use case?

We do have quite a lot of AWS deployments and clients in certain countries.

We use it for spinning up environments, using infrastructure as code. We use it for disaster recovery and high availability for creating BMs for testing. Mainly on the service side, we use it for setting up environments and spinning up environments.

What is most valuable?

The monitoring is the most valuable aspect of the product.

Technical support is available if you need it.

The solution is stable.

The scalability is okay. It's similar to what you would get with Azure. 

What needs improvement?

The interface needs a bit of work. It's not intuitive.

The solution's initial setup can be complex. 

For how long have I used the solution?

I've been using AWS for about 15 years. It's been a very long time. 

Buyer's Guide
Amazon AWS
April 2025
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,989 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is fine. I haven't had issues with crashing or bugs or glitches. 

What do I think about the scalability of the solution?

The solution's scalability is pretty good. These solutions are pretty well known for not being able to scale well. They behave very differently at scale. I wouldn't say it's any better or worse than Azure is; it's probably on par.

Internally, we have about 500 people using the solution right now. 

How are customer service and support?

I have never used technical support myself, although it's my understanding that our team does from time to time. We do all the first line ourselves. Anything that escalates to the third line, we have contracts in place to help us get assistance.

How was the initial setup?

I found the initial setup to be pretty complex. It's just getting more and more complex, with the infrastructure as CodePipelines and that sort of thing. On a scale of one to five, one being the worst and five being the best in terms of complexity, I'd say it's a three.

I have no idea what the operational side does in terms of maintenance. It's not an aspect that falls under my responsibilities. 

What's my experience with pricing, setup cost, and licensing?

I don't handle the licensing side of things and therefore cannot comment on the price of the solution.

Which other solutions did I evaluate?

We also looked at Azure DevOps.

What other advice do I have?

I'm a customer and an end-user.

We use various deployments, including on-premises, public, private, and hybrid clouds. The deployment is dependent on the customer, the solution, and the service level agreements that we have. We use all of those models. We make our choice based on the requirement.

I'd advise potential new users to actually do a shootout between the different products based on your use case and choose the right one.

I would rate the solution seven out of ten. I'd rate it higher, however, the UI needs improvement first.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MADHAV CHABLANI - PeerSpot reviewer
Consulting Chief Information Officer at Tippingedge
Real User
Top 5Leaderboard
Good performance, but it can be costly, and the setup could be simplified
Pros and Cons
  • "In general, Amazon's performance is good."
  • "When I try to enter the multi-cloud, they provide very poor support. Support is a concern with Amazon."

What is our primary use case?

We have applications that are running on the PaaS platforms.

In the healthcare environment, we use Amazon AWS to run healthcare and hospitalization applications.

The end-user is largely unaware of how the backend works, so some of the services are provided by Amazon. So, where we are, some of the applications have been running since the beginning, and we have been using them. And some of the services are required by the packages we are running, so they use Amazon PaaS as a service.

What is most valuable?

In general, Amazon's performance is good.

What needs improvement?

When I try to enter the multi-cloud, they provide very poor support. Support is a concern with Amazon.

For how long have I used the solution?

I have been using Amazon AWS for a few years.

What do I think about the stability of the solution?

Amazon AWS is a stable solution, it is far more stable than some others.

What do I think about the scalability of the solution?

Amazon AWS is scalable, depending on the platforms and services that are used.

In our company, we have 50,000 employees who use this solution.

We intend to increase our users based on how the new releases go, and if the economics work out better than Google and Microsoft, we will definitely look to Amazon because Amazon can be extremely competitive at times.

How are customer service and support?

It should be faster. Unlike Google's and Microsoft's support, Amazon's support should be faster.

Which solution did I use previously and why did I switch?

We have used other PaaS clouds previously.

The hospitals were available on Amazon. We have certain hospitals that were part of the group when it first started, but there are a lot of hospitals that are in the process of being acquired. Once the setup is acquired, it is extremely difficult and time-consuming for them to bring it through one enterprise architecture. Now, it is not necessary to have services from only one cloud service provider; instead, we can have services from multiple providers, and we are working to integrate the multi-cloud.

How was the initial setup?

Essentially, you must design and optimize the architecture. It is not the most straightforward process to install. You must first design your architecture and then optimize it in relation to the services.

Earlier I used to work there, and we had a real skill shortage because we needed people who could understand and work in the cloud. When we developed centers of excellence and core competencies, people were required to work across multiple platforms, which is a challenge that we are currently working on. As a result, the real challenge now is for a team to have a multi-cloud. Now, if we can develop this talent organically, that will be fantastic. We'll spread out the support team we require. Another initiative that is being worked on is automation, automating scripts, and new technologies, which are assisting us greatly with serverless and cloud computing.

What's my experience with pricing, setup cost, and licensing?

It can get quite pricey at times. Because of the patterns we're attempting to use, it becomes very expensive. Where we can save money by using Google components or Microsoft components, we can go much cheaper.

You must pay a licensing fee, which is based on the usage.

Essentially, it is determined by how we use the services. There are sometimes are a soft service, sometimes we pay yearly, and sometimes we pay as we use it.

What other advice do I have?

Yes, I would recommend this solution. If we compare the three, I would rank Google first, Microsoft second, Amazon third, and the rest would follow.

I would rate Amazon AWS a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Amazon AWS
April 2025
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,989 professionals have used our research since 2012.
reviewer1751898 - PeerSpot reviewer
Technical Account Manager at a tech services company with 501-1,000 employees
Real User
Makes it easy to scale and spin up resources and is pretty dependable
Pros and Cons
  • "It is easy to spin up resources."
  • "There is no control of downtime."

What is our primary use case?

We are mostly using it for DevOps. 

We are using its latest version. They do auto-updates and update it at their own will.

What is most valuable?

It is easy to spin up resources.

What needs improvement?

There is no control of downtime.

For how long have I used the solution?

I have probably been using this solution for eight months.

What do I think about the stability of the solution?

Over the past couple of days, we've had some outages. It seems they had some network issues, but overall, it has been pretty dependable and stable.

What do I think about the scalability of the solution?

It is easy to scale. We probably have about 50 users who use this solution.

How are customer service and support?

They're decent. Sometimes, they take a while to get back to you. It depends on the severity.

Which solution did I use previously and why did I switch?

We were using another solution. We switched to it because of its ease of use, ease of deployment, and cost.

How was the initial setup?

Its setup is of medium complexity. It depends on what you're setting up. Some of the things are easy, and some of the things are difficult. For example, setting up infrastructure as code with Terraform is difficult.

What's my experience with pricing, setup cost, and licensing?

It is comparable if you add in the price structure to an on-prem solution.

What other advice do I have?

On the DevOps side, make sure you know what you're doing for security before you implement it. Make sure it is secure.

I would rate it an eight out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Manager of DevOps at a tech services company with 1,001-5,000 employees
Real User
It's easy to configure and has high availability
Pros and Cons
  • "AWS is easier to implement than other solutions, and it's more reliable."
  • "Amazon support could be better."

What is our primary use case?

AWS is deployed into a public cloud. We have five lines and everything is autotomized. We are using several AWS solutions, including Containers, Pierre, Stargate, and Lambda. We have several projects in production, but I can't disclose more details because it's confidential. 

What is most valuable?

AWS is easier to implement than other solutions, and it's more reliable. 

What needs improvement?

It would be helpful for us if we could easily integrate Oracle RDS with AWS. That would work well with the solutions we have in place.

What do I think about the stability of the solution?

AWS is stable.

What do I think about the scalability of the solution?

We can quickly add resources with AWS when necessary. Our company currently has 200 users working with AWS.

How are customer service and support?

Amazon support could be better.

How was the initial setup?

Deploying AWS is easy. The amount of time it takes depends on the application. I couldn't give a precise estimate of the number of minutes. We have four engineers to manage and maintain the solution.

What's my experience with pricing, setup cost, and licensing?

We pay about $20,000 per month, and the license is all-inclusive. 

Which other solutions did I evaluate?

We are compared AWS with Azure and IBM Cloud, but in the end, we decided to work with AWS.

What other advice do I have?

I rate Amazon AWS 10 out of 10. For me, it's perfect. AWS is effortless to configure and has high availability. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Architect at AIOPS group
Real User
Top 5Leaderboard
Very stable and scalable, but could use more integration
Pros and Cons
  • "One of the most valuable things about it, besides the stability, is that you can forget about infrastructure because you're just doing it on AWS. I remember the times before AWS and other cloud solutions existed, and it was a huge pain to get real hardware, put it inside, configure everything, report everything, and do a scale. It was very, very difficult compared to how it is now. Not even just AWS, but what all these cloud providers are doing, I would say, is a huge advancement in technology."
  • "AWS could be improved with more integration, but I can see that they're developing these features and working very hard on their platform."

What is our primary use case?

Our primary use case of AWS, for most projects, is for hosting on AWS and developing locally, as well as testing some AWS environments. We are mostly using this platform from a developer point of view. AWS is our cloud platform by choice. 

What is most valuable?

One of the most valuable things about it, besides the stability, is that you can forget about infrastructure because you're just doing it on AWS. I remember the times before AWS and other cloud solutions existed, and it was a huge pain to get real hardware, put it inside, configure everything, report everything, and do a scale. It was very, very difficult compared to how it is now. Not even just AWS, but what all these cloud providers are doing, I would say, is a huge advancement in technology. 

What needs improvement?

AWS could be improved with more integration, but I can see that they're developing these features and working very hard on their platform. 

For how long have I used the solution?

I have been working with AWS for a few years. 

What do I think about the stability of the solution?

Amazon AWS is very stable. 

What do I think about the scalability of the solution?

One of the major points for AWS is the scalability that comes with it. You can monitor it really well, and you can even adjust down, or sometimes up. What this technology allows is very nice. 

AWS is predominantly used in most of the projects that we have. In my organization, there are thousands of users who are using AWS. 

How are customer service and support?

I have never personally contacted tech support. 

How was the initial setup?

There isn't really an installation for AWS, but you will need certain certificates to download the interface. I generated some certificates, put them on my machine, and then used them to connect to AWS services. 

It depends on the project, but there is usually only one guy needed for deployment. For bigger, more complex platforms, you may need two or three guys to deploy AWS. 

What about the implementation team?

I implemented AWS myself. 

What's my experience with pricing, setup cost, and licensing?

You pay for a license, and that's how you get your own account. These are usually not individual licenses, but rather for a group of people. I think these licenses come at some volume, but I don't know many details about the licensing. 

What other advice do I have?

I rate AWS a five out of ten, but it's mainly because I don't feel very experienced in AWS. I have gone to the console many times and seen many features that I have never used. I'm sure I can learn quickly, though, because there is a lot of information shared on the internet about how to use it—there are a lot of resources that you can use to learn, and there are a lot of features available on AWS. They're working very hard on their platform, and I can only see their usage growing in the future. 

I would certainly recommend AWS to others. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1392516 - PeerSpot reviewer
Manager, Enterprise Infrastructure at a tech services company with 1,001-5,000 employees
Real User
Feature-rich, mature, and scalable
Pros and Cons
  • "Technical support is quite helpful."
  • "We would appreciate it if the product was cheaper."

What is our primary use case?

We use mainly use the product for the infrastructure, the service components, and the storage. 

What is most valuable?

The maturity that the solution offers is its most valuable aspect. It was one of the first solutions to market and has a long track record. It's very mature in terms of product delivery. 

It is very stable.

The scalability is great.

In terms of features, it's very feature-rich and it's got a good ecosystem from third-party vendors as well in terms of those that partner up with them for offering their services on Amazon. 

The security is good. Due to the fact that it's on the cloud, you can build your own security to meet your needs. It's enriched with great security features and capabilities. You just need to know how to run them. 

Technical support is quite helpful. 

What needs improvement?

We would appreciate it if the product was cheaper. 

For how long have I used the solution?

We've been using the solution since 2014. 

What do I think about the stability of the solution?

The solution is very stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

Due to the fact that it is a cloud, users really do not have an issue with scalability. It can expand to meet anyone's needs. 

We have at least 200 users at this time. 

How are customer service and technical support?

Technical support has been very good overall. they are helpful and responsive. We are satisfied with the level of support.

Which solution did I use previously and why did I switch?

Before Amazon, we did not use other products, however, we now also use Azure and Google. 

How was the initial setup?

As a cloud service, there really isn't an installation process that's required. 

What's my experience with pricing, setup cost, and licensing?

We use their subscription model.

The solution could always be cheaper. 

We have a monthly recurring cost based on usage.

What other advice do I have?

As a cloud service, we are always on the latest version of the product.

I'd rate the solution at a nine out of ten based on the feedback I've gotten from my team.

I'd recommend this service for particular use cases. However, it is important that users understand how it works. For example, it's not like you buy a server and running in a data center.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Atilla Celiloglu - PeerSpot reviewer
Broadcast Technology Director at tv8
Real User
Top 5
A very professional UI, easy to access, provides great security
Pros and Cons
  • "Easy to access and secure, two important features."
  • "The networking is overly complex."

What is our primary use case?

We are customers of Amazon AWS. 

What is most valuable?

This solution is very easy to use and it has a professional interface. It's easy to access and is secure, two important features. 

What needs improvement?

The cost of the solution could be improved, it's quite expensive. I find the networking to be overly complex. 

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

Amazon AWS is a stable product.

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

The initial setup was complex because of the networking setup we needed to create. This could have been a problem with the networking site. 

Which other solutions did I evaluate?

We currently use Azure as well. AWS offers a very good platform mask and is easy to use. Azure is good for creating virtual machines and creating VLANs is very easy with the Azure site.

What other advice do I have?

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
VP Platform Engineering at Hydrogen
Real User
Reliable with good reporting and good documentation
Pros and Cons
  • "The payment structure is very good."
  • "The security right now needs improvement. It's not bad, per se. It's just that there's always room for improvement in security."

What is our primary use case?

We have a financial services application that's a very broad purpose API set. There are rest APIs for executing financial transactions and maintaining financial data. We also have a series of applications built on top of that.

What is most valuable?

Every aspect of the product is excellent. We have no complaints.

The reporting aspects of the solution are excellent. 

The documentation that is on offer is very good.

The initial setup isn't too complex. A company shouldn't have any problems implementing the solution.

The stability is very, very reliable.

The payment structure is very good.

The scalability is excellent. There aren't really any limitations

What needs improvement?

The security right now needs improvement. It's not bad, per se. It's just that there's always room for improvement in security.

I'd love to see guarding duties enhanced.

The pricing could be a bit better. It's something that can always be improved upon.

For how long have I used the solution?

I've been using the solution for years. It's been a while.

What do I think about the stability of the solution?

The stability is tremendous. There are no bugs or glitches. It doesn't crash or freeze. It's extremely reliable. The performance is excellent.

What do I think about the scalability of the solution?

The scaling is phenomenal. We use a lot of auto-scaling. It's really fantastic. If a company needs to expand, it can do so easily.

In our organization, we have 15 users of the product.

How are customer service and technical support?

It is very seldom that we have had to contact technical support. That said, when we have, it's been very responsive. We are quite satisfied with the level of service provided. It's been very good overall.

How was the initial setup?

The initial setup is pretty straightforward. It's not too complex. A company that would like to implement it themselves shouldn't have any problems doing so.

What's my experience with pricing, setup cost, and licensing?

The solution is set up as a pay-as-you-go. It's very convenient.

The pricing could always be better, but it's pretty darn good. We're looking into some options for some pricing improvements through some Amazon partners.

There are not any additional costs to the standard licensing fees.

Which other solutions did I evaluate?

We did look at other clouds, however, ultimately, we chose AWS. We've been extremely happy with it.

What other advice do I have?

We are just a customer and end-user.

I've been an enormous fan of AWS. It does exactly what I need it to do. It would be hard to convince me to use anything else.

I would recommend other potential users to absolutely do it. It cannot be beaten. I'll never run a data center again.

I'd rate the solution nine out of ten. We're very happy with the product overall.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.