Appian Reviews

Our client, a telecom company, has use cases related to the telecom domain, and it's around workflow management kinds of use.

Their workflow, which can be easily built into a BPM, is one of the best features.

The development time for Appian is far less than high code languages, like .NET, Java, or some other languages. 

We delivered the first application within 12 weeks, and that was a really big project. If we went with some high code tools, definitely it should have taken more than 15 or 18 sprints, and every estimate, in that case, would be a two-week sprint. It took only around 40% of the typical development time.

The initial setup is easy.

It's very stable.

You can scale the product well.

We have a partnership with Appian. We have worked with Appian to deal with issues. They have already incorporated many things into their platform. One of the things we have discussed, which I can highlight, is related to Excel manipulations. They have incorporated their Excel manipulations so it's far better than the earlier version. Earlier, we had to go with a plugin for even a simple Excel or spreadsheet calculation. Now, they have included all those things in their own out-of-the-box functionality.

It's definitely a tool and does not require high code language. There could be a scope of enhancement for capturing the variety of use cases. One thing, for example, is Excel manipulation, which they now provide in their out of box functionality, however, that can still be improved. 

It's a stable solution. It's reliable. There are no bugs or glitches and it doesn't crash or freeze. 

We have a good number of developers in our company. We have around 75 Appian developers, and overall, if we talk about the Appian's practice, it's around 100 people.

We are dealing with a couple of different Canadian clients.

It can scale quite well.

Technical support is helpful. Their SLA is very good. IIf your system, your cloud, is down, which normally does not happen, however, in some cases where, due to some heap memory or some other kind of things, they can assist. I just faced one or two instances in the last three years where their servers dropped due to the heap problem. They responded within their SLA, two hours, however, usually, they fix those types of things in 20 to 30 minutes.

Usually, what we use, is Appian Cloud. That's provided (or set up) by Appian itself. If we talk about the Appian deployment from the lower environment to the upper environment, from the development perspective, and developer perspective, it's very quick. They have in-built DevOps, so it's a one-click deployment from the lower version to the upper version.

Appian helps with the implementation setup.

I'm nearer to the technical side, so I don't deal with the pricing. In general, it's not an expensive product. We can say it's an affordable product. I can't say it was expensive. It depends on what the usage is, however. If you are using Appian where it's not required, definitely you will feel like it's expensive, however, if you are using Appian on a fuller scale, then definitely you will not feel like it's an expensive product.

We would recommend this product to others. 

From a low code BPM platform, I would rate the solution around nine out of ten.

Appian is really helpful in automating different processes. Our clients use it for process automation and leveraging updated features like Appian Portal and Appian RPA. The main use case revolves around external application building in nature, making it comparable to other mobile app general interfaces, particularly those heavy in user interface and user exchange. Also, Appian Records integrates all systems, providing a consolidated view, dashboard, monitoring, and report.

Appian helps in consolidating systems within the client's network, correlating data points, and offering visual dashboards to get a real-time view of various factors. Clients can check the functional state of their current infrastructure and monitor it in real-time, which also relates to the financial side of operations with business reports and similar functionalities.

The valuable features include process automation, Appian Portal, and Appian RPA. Appian allows easy integration with other systems, offers a visual dashboard, provides real-time analytics, and is flexible to be used by non-technical users for automating simple process flows. Additionally, Appian's data fabric now helps in correlating data across various systems for consolidated monitoring.

From a reseller's point of view, subscription licensing could be improved to be more cost-effective, especially for new prospects and smaller investments. Appian has new subscription models, but they might not always be feasible for smaller customers. Competitive pricing on the external user side is good, but internal user pricing needs to be adjusted for better market reach.

I have been working with Appian for nearly six years.

In terms of stability, Appian is quite reliable. I have not encountered any major downtime in customer environments. Their support team has been effective, making the solution stable overall.

Technical scalability is generally good, maybe an eight out of ten, however, some clients encounter issues due to high costs, affecting their ability to scale effectively.

Customer service in the Philippines is rated around a seven due to response times and the lack of a direct support line.

Neutral

The initial setup is generally simple and well-supported by the platform's flexibility and ease of use. My technical colleagues find Appian easy to learn, though they need to continuously adapt to new features.

Appian is promising yet the cost can be a barrier. The subscription cost is higher compared to competitors, which can hinder potential market expansion, especially for new prospects.

The main competitors for Appian are Pega and OutSystems. Appian is set apart by its RPA capabilities, though it is still catching up with the likes of UiPath.

Appian is a promising platform with significant functionalities, but it would benefit from more cost-effective pricing for smaller clients. The technical support could also be improved, especially in providing direct and faster response options.

I'd rate the solution nine out of ten.

I've used it for analytics and automation. I use it for processes related to validation. It's for business process automation. It can be used for mail ticketing, validating products, invoicing, processing, order to cash, et cetera.

It helps with working with API projects. It helps me work with clients and helps with automation with UiPath. 

It's a popular solution with clients. 

The price is not that high. It's affordable.

The setup is easy.

It is stable.

The product is quite innovative. 

There is a lot of documentation available.

The solution could offer better features. We'd like to have more options for automation. We have more affordable UiPath automation features, which are lacking in Appian. It really needs to invest in automation more. 

It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution.

I've been using it for one year.

The solution is very stable and reliable. It is innovative. The customers I have been working with choose Appian based on its innovation and reliability.

There are a variety of customers using the solution. We're a consultant group and have customers across many sectors. It's hard to quantify how many people are using it. 

Technical support is very helpful. I've also uncovered a lot of documentation that can help me. It would be ideal if they could create an Appian Academy or official forum to help people learn more about the solution and troubleshoot problems. 

I did not have any issues with e Appian installation. 

The deployment of projects depends on the data I work with or the projects I deploy. A simple project will happen fast. A more complex project will take longer. Typically it takes a day or two. A more complex deployment may take a week.

I use orchestrators during the deployment. I simply need to develop a process in the studio first and then I need to activate the robot and connect it with the orchestrator. 

I'm not sure about the licensing. It's not part of my direct scope. However, my understanding is the pricing is reasonable. 

I am using the latest version of the solution. 

We have an on-premises deployment for right now. However, I'm open to trying the cloud deployment in the future. 

I provide the solution for my customers. I am an AI engineer. I provide a solution and find use cases for the customers. 

If people are interested in the solution, they should start by reading more about it and learning more about the offering. 

I'd rate the solution eight out of ten. 

I am working in a software house, and we are using Appian to build a custom-made application while trying to fulfill our client's requirements.

I don't think we currently have any applications for our internal processes, which include a set of Oracle APEX products or applications, especially custom-made applications, which is something we need for ourselves. However, we have many use cases for our clients.

Workflow Engine is a valuable tool. Besides the resource kit, I believe both tools are very, very convenient for our clients.

I don't think I have anything to comment on the areas that need improvement in the solution, but I can refer back to my technical team. As the solution architect, I don't have hands-on experience with both products.

If you ask me about my thoughts on what is missing in Appian or my opinion on what I would want the vendor to add in the future, I would say that the product is in a state of perfection. However, we can't really guess what AI and big data models might sell us in the near future.

I am currently using Appian and Oracle APEX, and I will soon start to use Appian Version 23.1. Also, our company has a partnership with Appian.

I won't be complaining near the client. Stability-wise, everything is okay.

It is definitely a scalable tool. I would rate its scalability not less than eight and a half out of ten.

Even with an on-premise implementation, the scalability is still high, so it is easy to scale up.

I don't have any experience with it personally, but our team that practices on Appian uses the technical support very frequently, maybe on a daily basis or so.

We have been using APEX in our organization for some time now, and I was checking the comparison between Oracle APEX and Appian on peerspot.com for an unbiased opinion. Presently, we are implementing both Oracle APEX and Appian almost equally for small to medium purposes. However, for enterprise needs, I think we will choose Appian.

It depends on the functionality that we are using. For instance, having an LMS solution for our clients is a bit straightforward. Sometimes, clients expect us to implement ERP using Appian, which is very complicated. In such cases, I don't believe that Appian is a good tool for that.

When it comes to pricing, it's definitely not affordable. However, it really depends on the requirements that you're seeking from the solution. If you're looking for an on-premises distribution, it can be a bit expensive. But this is usually the case with on-premises solutions. That's why we have a cloud solution available, which is more cost-effective.

Additionally, the cost is justified by the use cases, and Appian is a good solution overall.

In terms of hidden or extra costs for additional features beyond the standard license, I don't think we've had any exposure to such scenarios, except for the resource kit. From a technical standpoint, I'm not sure if it's paid for separately or included in the license cost. As you may be aware, we've partnered with Appian, so I believe we have an official case here.

I suggest that those planning to use Appian take care of the practice lead because many resources claim to have solid and vertical knowledge of Appian. We are not sure why there is a risk of resources being unavailable during this trip. Additionally, we have a shortage of Appian resources, so finding a good practice lead could be a challenge. Overall, I rate this solution a nine out of ten.

The solution is used for automating software processes for creating internet sites for internal usage. The solution can also be used to make the process easier for external entities. Appian can be deployed on the cloud and on-premises.

The solution helps by providing an automated out-of-the-box process that helps us quickly publish applications within six weeks without requiring any customizations.

The most valuable features are the low coding and low code data.

The solution needs more features. For example, a way to connect to our viewing database, to record, and more interface and component design.

The cost of the solution has room for improvement.

I have been using the solution for 20 years.

The solution is stable.

The solution is scalable.

The technical support for Appian was just expanded to support multiple regions.

I previously used APEX Oracle Application Express and OutSystems. From a local perspective between the two solutions, I prefer to go with OutSystems. Overall I prefer Appian because it has a VPN engine compared to OutSystems which is just a workflow engine.

The initial setup is straightforward. The average deployment takes around two days and requires around 30 percent of our developers.

We complete the implementation for our customers.

In general, our customers are satisfied with the return on investment.

The price is high.

I give the solution a nine out of ten.

We have multiple environments. We can move our application from one environment to another environment through a governance process and approval through the application manager.

The solution is easy to maintain and very configurable.

Appian is primarily used for building workflows and low code applications.

Appian helps you do a lot of things. It's easy to configure and build an application platform, and it offers a lot of features. It's flexible so you can reuse it for a variety of use cases.

While Appian is generally flexible, it's rigid in some ways, doesn't allow you lot of options to cutomize. It takes longer to do something that isn't available out of the box. 

I've been using Appian for a couple of years.

Appian is stable.

Appian is scalable. We have a few more ongoing deployments, so the number of users will definitely go up.

There can be some improvement in support, start giving customer more importance than process

Neutral

The cloud version is managed by Appian, so it doesn't take a lot of time. 

The cost of Appian varies depending on the kind of license, and there are no additional costs that I'm aware of. 

I rate Appian eight out of 10.

The use cases are for complex business-process oriented applications. This is the main use for large customers.

We're not using it ourselves. We're selling it and we are implementing services and projects for other customers. 

The low-code capabilities and, of course, the business process management features are the most valuable aspects of the solution. 

It has a very easy setup.

The technical support is excellent.

It's scalable.

The stability is good.

I cannot speak to any missing features. 

The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out. There will be more features for external users.

I have been using Appian for about a year and a half.

Appian is very, very stable. Thousands of organizations use it. It's got 99.99% uptime in AWS. It's very robust. I didn't encounter any problems with it.

It's scalable. It can scale horizontally and vertically. Some features like the portals can be implemented on Kubernetes, which means that they are scalable to implement.

Technical support is great. Every service request is answered within the hour. It's very, very exceptional.

Positive

I was an integrator for IBM BAW, Business Automation Workflow. And afterward, Pega, and then Appian. My experience with the other platforms was somehow not very good. With IBM, it's very complex. The product is very, very complex, and you need a lot of higher-skilled people to do a lot of stuff. Also, maintenance and management are very difficult. When you can go into Pega, the low-code stuff of Pega is a bit trickier to acquire. It is more complex to develop solutions with it. Also, the business part of Pega is less advanced and is more limited. You can't do everything you want there.

The initial implementation is very straightforward and simple. It's not overly complex or difficult. It's a five out of five in terms of the ease of setup.

The implementation strategy is the Appian standard implementation strategy, as it is a SaaS.

The time it takes to set up varies. For small features, it can take up to two weeks, and larger ones can take months. Usually, it's a fifth or tenth of that time if a company is doing a standard setup. 

The amount of maintenance depends on what your strategy is for deployment. If you're going into transformation and you're going to migrate a lot of business processes in the organization, you need to do it in parallel so, you'll have to employ enough personnel to do it. For a simple solution, two, three, or four people will suffice.

In one case it has been known to reduce process time by about 85%.

It's a SaaS solution. The solution is moderately priced. I'd rate it a three out of five in terms of affordability.

Appian being a complete automation platform, the initial amount covers everything. You then have to pay for specific capabilities separately.

We are using the latest version of the solution. 

I'm a business partner with Appian. I'm an integrator. 

If a potential new user is going to evaluate it, they should look at the whole picture, not at the specific features. All in all, Appian gives the best coverage of all the features needed for an automation platform. It comes bundled with RPA and VPN and low-code and process-mining discovery and document intelligence and portal for external users and the data capabilities, data visualization capabilities, which no other tool gives, gives them in one package. 

They should look for and interview users of Appian to understand the product as well. There are a lot of different ideas in the market. The reason I chose to go with the Appian is the reason that it best suits businesses that wants to jump to the next era to perform the digital transformation in the smoothest way, in the most complete way. This is the benefit of Appian.

I'd rate the solution ten out of ten.

Our customers are medium and enterprise companies.

Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA.

There have been a lot of improvements, and Appian is now claiming to be a low-code platform with other market leaders, like OutSystems and Mendix.

One room for improvement is the ease of UI UX development, like in OutSystems and Mendix. I'd like to see Appian develop some kind of interface in their platform where the wireframes can be developed.

If Appian could have a partnership with leading platforms like Salesforce or Oracle, I think that would be beneficial for them.

I would also like to see Appian develop an interface to speed up development for business analysts. That sort of an interface is lagging in Appian right now.

I'm a solution architect and have been dealing with Appian for 10 years.

Appian is stable. 

It's scalable.

Technical support is very good. As a partner, we receive very good support from Appian.

I have previously worked with IBM BPM, OutSystems, Mendix, Unqork, Quickbase, and Pega.

Initial setup was fine. It was user friendly. Appian has the Appian Cloud, so development is fairly easy on the cloud platform.

The cost is a bit higher than other low-code competitors, OutSystems and Mendix. The price needs to be more competitive. 

With solutions like OutSystems and Mendix, you can implement headless commerce. For a B2C mobile app, Mendix is pretty good. For customers that have SAP, they have Mendix because it has been acquired by Siemens, and Siemens and SAP have a very good handshake. If they want to implement a low-code platform, they're going with Mendix.

I would rate this solution 8 out of 10.

Using this solution allows us to have faster testing on multiple devices.

The solution is simple to set up.

It's a stable product.

The product is open-source.

The solution needs to have more features. If you compare it to, for example, Katalon, Katalon had more features. 

We'd like improved functionality for testing new devices. For example, the last Apple phone is always a pain. The CEO of the bank has it, however, he wants the application running there. The testing of the latest models needs to be possible.

I've been using the solution for about a year. 

It's my understanding that the solution is stable. We haven't dealt with bugs or glitches and it doesn't crash or freeze.

I've never directly dealt with technical support. I can't speak to how helpful or responsive. 

We find the product simple and straightforward to set up. It's for a mobile application for bank solutions and mobile banking.

We are using the open-source version. We only invested in a couple of tests. However, we are using the open-source version which doesn't cost anything.

We also compared the solution to Katalon, and Katalon had a few better features than Appium. I cannot name each specific feature, however, I know that Katalon had some features that made it even faster.

We are customers and end-users. We don't have a partnership with Appian.

I'm not sure which version of the solution we're using at this time. 

I'd rate the product nine out of ten. We are quite happy with its capabilities. 

We use Appian for some exam results, and related material, as well as some publishing solution material.

The workflow designer is the most valuable feature.

It's pretty good as it stands at the moment.

In terms of usability, there is a learning curve.

Licensing fees could be reduced.

I have been working with Appian for a year.

Appian is a stable solution.

Appian is scalable.

In our company, we have approximately 100 users.

Appian's use may be expanded in the future. It's a bit of a niche on the exam side right now.

According to my understanding, the technical support team is quite impressive.

It's fine; there's no need to improve technical support.

We are also working with Salesforce.

The initial setup is fine once you get your head around it, but there is a steep learning curve.

We have developers to maintain this solution.

We were able to complete the installation ourselves.

The price could always be better.

The full user license is quite expensive. It's cheap if all you want them to do is look at things, but if more people use an Appian app to update their information, it becomes more expensive.

Licensing fees are paid on a yearly basis.

You must consider what your use cases will be and ensure that there is a fit, because it is not a cheap option, you must ensure that you get a good return on investment.

I would rate Appian a seven out of ten.