What is our primary use case?
I am working with all of these products: Pega, Appian, and OutSystems. I use Appian as a process orchestrator for workflow and rule-based routing, and it is preferred when I am developing an enterprise-wide application. The application is mobile-friendly, allowing me to use it across any device, whether mobile, laptop, or desktop.
What is most valuable?
It is easy for me to define the process and create configurable workflows. Additionally, they have provided inbuilt integration points and services, which facilitates integration with external services.
What needs improvement?
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory. For those use cases, Appian needs to optimize memory utilization. AI-related features should also be more integrated.
For how long have I used the solution?
I have been in this ecosystem for quite some time. For Pega, it is 20 years, and for Appian, it is more than ten years.
What do I think about the stability of the solution?
I would rate the stability as eight out of ten. As a product, there are no issues. It depends on how it has been designed and how it has been configured.
What do I think about the scalability of the solution?
Appian is scalable in its architecture.
How are customer service and support?
Their customer service is responsive, and the team is very prompt for support. The response depends on the kind of partnership vendors have and their relationship with them. For step one issues, which impact most of the business on that workflow, I get quick support from the Appian team.
How would you rate customer service and support?
What about the implementation team?
Whenever there is a production deployment, it involves the Appian development team. However, if other systems are also involved, representatives from the integration teams of different systems are needed as well.
What's my experience with pricing, setup cost, and licensing?
There are two buckets. On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
However, the robustness of the products, their features, and their availability justify the pricing.
Which other solutions did I evaluate?
I have considered Appian, Pega, Uncorp, and Mendix as alternate solutions.
What other advice do I have?
Overall, everything is eight out of ten.
I am a little bit biased towards Pega. Pega has a lot more standardized processes, which take less time to go to market compared to Appian. Appian provides a platform.
Disclosure: My company has a business relationship with this vendor other than being a customer: