Appian Reviews

We use this solution to provide us with real-time data on all connected systems — for a continuous process workflow.

Within our company, there are roughly 45 people using this solution — mostly developers. We have two admins that handle all maintenance-related issues.

Appian has enabled us tо аutоmаtе busіnеss рrосеssеs much faster sо thаt оur usеrs саn rерlісаtе thеm аnd use them on a daily basis to improve their productivity. 

The most important and the most notable feature is that it provides us with real-time data on all connected systems in terms of how they're integrated with each other and how they are performing in a workflow manner.

The graphical user interface could be easier to use. It should be simplified. When we're dealing with a large number of complex applications, the user interface is not the best. There could be a simpler design especially when it comes to providing a view on handling large users/user groups. 

I have been using Appian for two years.

This solution is very stable and robust. The updates definitely work. I've never had to roll back an update.

It works very well actually across systems. It can work across multiple complex systems, as well. There's no problem when it comes to scaling up and scaling out. Still, the interconnections, in terms of provisions of real-time data, can be a little clunky as the current graphical user interface has some issues.

The initial setup was fairly simple and straightforward. It's pretty much plug-and-play.

Deployment time depends on the environment and the use case. It can take anywhere from two weeks to six weeks.

When it comes to connecting multiple systems, Appian fares much better compared to Pega.

First, you have to understand the business logic behind all of your systems before you start developing and interconnecting the systems, and the process flows across the systems. That's the best advice I have.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

In terms of the traffic, the user interface should be improved so that it provides real-time data for complex connections between systems. If that is improved, I would give this solution a higher rating. Otherwise, it's a very stable and very robust product.

Appian is primarily used for building workflows and low code applications.

Appian helps you do a lot of things. It's easy to configure and build an application platform, and it offers a lot of features. It's flexible so you can reuse it for a variety of use cases.

While Appian is generally flexible, it's rigid in some ways, doesn't allow you lot of options to cutomize. It takes longer to do something that isn't available out of the box. 

I've been using Appian for a couple of years.

Appian is stable.

Appian is scalable. We have a few more ongoing deployments, so the number of users will definitely go up.

There can be some improvement in support, start giving customer more importance than process

Neutral

The cloud version is managed by Appian, so it doesn't take a lot of time. 

The cost of Appian varies depending on the kind of license, and there are no additional costs that I'm aware of. 

I rate Appian eight out of 10.

• Low code development: Code can be developed pretty quickly which leads to less turnaround time for automation of business processes.
• Ease of use: Any normal developer can pick up the development techniques pretty quickly.
• Regular updates: There are regular updates, as per market and as per client's requirements.
• Professional support: If you are stuck somewhere during the entire project lifecycle, the support team is ready anytime, so that timelines are met properly.

This product has helped in automating a lot of flows in a lot less time, which has actually reduced manual errors and enhanced quality assurance.

Architecture of product and scalabiility issues.

For three years, from version 7.8 to 17.2.

Not much, but sometimes very minor issues on tier 0, 1 applications.

Not much, but again if high usage is not anticipated while gathering the requirements, the tool becomes slow sometimes, which is not good for tier 0 applications.

10 out of 10.

No, I didn't use any.

It's straightforward, like any other normal tool installation or deployment.

I have no idea about this, as my senior management has been dealing with this.

Not before; but after I evaluated Pega.

It's good to implement this product for automation.

The initial setup was seamless. We didn't run into any hardships at all.

The solution's stability is pretty good.

While we haven't tried to scale yet, we see that there might be potential to do so in the future.

We've had some issues in regards to functionality.

We are currently facing some challenges regarding the potential of using more advanced instruction in order to compare items. We'd like to have more modules so that we can understand the solution a bit better.

I would like to see more complete university tools. For example, with UiPath, I have had a good experience related to a free course in order to provide some users some different levels of knowledge. This extra training helps users not only use the solution but to develop further within the tool.

We're currently working with the solution in order to build a report on its usability. The solution is quite new to us.

The stability was satisfactory. We did have some issues regarding the connectivity. For example, in the conference room, there is no connection anywhere. We sometimes lose connection even when we don't have problems with our network. It's very strange. We don't know why this happens.

We believe the scalability will be good. It has a good perspective in order to escalate the durations, however, unfortunately, we haven't been able to test the market to measure the potential for expansion.

We are in the testing phase, however, if we do decide to deploy the product, our plan is to scale from 20 to 300 users in the near future.

This is our first test regarding RPA. We don't have any other previous experience with other solutions.

We found the initial setup to be quite straightforward and very easy. It was not complex in any way. A company shouldn't have issues implementing it.

To completely deploy everything took about a week. It wasn't too long of a process.

We used consultants and our own IT department to handle the implementation.

The licensing will be on a monthly basis. We are estimating that cost to be around $2000 to maybe $3,000 per month. We don't foresee any costs above that.

We're just a customer and an end-user. We don't have a relationship with the company.

Currently, we are in the middle of a test pilot. We have about 20 users experimenting with the solution as we speak.

I would recommend the solution to others. However, I would advise them to measure the requirements associated with the complexity of implementation related to how much coding they need, how complex their interactions will be. These variables may be factors when choosing which tool to use.

I would rate the solution at an eight out of ten.

We primarily use the solution for office automation purposes.

The Sites features are very nice. We use it extensively.

We have Tempo reports and we enjoy that it has Tempo functionality. 

The interface is very good. Our clients really seem to like that.

The product has a very good mobile app.

Overall, the features of the product are very helpful.

It's a solution that doesn't really need a lot of coding, if at all. It's very drag-and-drop. That's what makes it so easy to use.

The product offers a lot of good integration capabilities.

We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite.

The solution used to be a bit more difficult to use, but we've added Tempo and now everything is much easier. We can do things very quickly.

I've been using the solution for about 15 years or so. It's been well over a decade.

As a person that's more in development, I've never tested the stability or noted any weakness in its reliability.

I'm more on the development side of things and therefore haven't really been exposed to the scalability aspect of the solution. I don't know if it's possible or not.

Currently, we don't have much of a need for technical support. I personally have never been in touch with them. I can't speak to their knowledgeability or responsiveness.

I don't deal with the financial aspect of the solution. I'm not sure how much it costs or if it is expensive or affordable.

I want to migrate to Microsoft PowerApps. I'm actually looking for the feasibility of migrating the existing Appian objects into PowerApps.

We are Appian integration partners.

We have multiple clients using Appian, although some want to move over to Microsoft.

I would recommend the solution. It's quite easy to use, and the drag-and-drop functionality is great. For example, we have database records, and therefore we can easily pull the data from the database and connect and run the process. It's very easy when it's compared to previous versions. One thing to note, however, is that we do have a lot of memory. The memory has to be maintained and managed properly, otherwise, the system performance will come down.

I would rate the solution at a nine out of ten. There really is nothing like it on the market right now.

It is a business process management platform. We used it while working on a loan origination process for a bank.

The product's most valuable feature is the low code aspect of development. We can develop an end-to-end VPN solution using a single platform. It is easier to focus on business cases and problems rather than consume much time in the development process.

The product’s pricing could be improved from the developers' perspective.

We have been using Appian for a year and a half.

I rate the software’s stability a nine out of ten.

We can resolve many issues with the help of their community and documentation or in-house trial and error.

The initial setup for the on-cloud platform is quite straightforward. 

We can implement the on-premise version in-house. However, Appian helps us set up cloud-based clusters.

We purchase the software’s yearly license. The cost is calculated on a per-user basis. It might be expensive for small and mid-sized enterprises.

I recommend Appian to others and rate it a nine out of ten.

We are currently using the latest version. We are a low-code platform. Using this product we can easily deploy a process. It will easily create a business process in the minimum time and the minimum effort. It's easy to manage the Business Process Management (BPM) tool. We are Appian partners.

I cannot see any drawback in this actually. It's a market leader in BPM tools right now, Appian. Its UI and performance are very nice.

In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement.

It is very expensive. It is also not easy to learn. Training tutorials could be improved.

We have been using Appian for the last three years. We use it on the cloud and on-premise. We have over 100 users using this tool.

It is a stable product.

It's highly scalable and highly secure. We can also create distributed environments.

The support is great. So actually I'm working as an Appian system administrator. We provide support to our clients.

No, it's not that easy to install, it's a bit difficult to install. But it's a very powerful tool because this product it's a combination of multiple technologies. So that's why.  Implementation is easy in the front end, but when we install it, it's not that straightforward. It takes about 45 minutes to one hour to install. I implemented it myself.

I implemented Appian in-house.

There are two ways to buy the Appian. For the on-premises you have to buy the license; or on the cloud, you have to pay per user. It's an enterprise tool and can be used by enterprises only. So it's a very expensive tool.

If anyone has to work on a BPM, then it's the best tool, and it's currently the market leader in terms of BPM in our country. In the BPM category, I will rate 10 out of 10 for this product.

We use Appian for HR onboarding and a couple other places in the company.

In particular we use it for workflows in HR onboarding. Any time that we're hiring new people, we have an application that assigns different tasks for computers, for making sure they're set up on insurance, their emails; all of that stuff is assigned to them prior to starting to work.

Accountability is probably the most affected. Knowing that a task has been assigned, that you're following a specific process, and that the task has been completed, gives you that accountability throughout the organization. It enables us to know that, when we bring new people on, they're ready to start right away.

It's being able to manage the workflow, to assign tasks, to have notification that a task has been completed. It's basically what any BPM solution is going to provide.

What stands out are the 

• speed of the product
• quick, easy development 
• visual diagramming. 

Those are the features that really stand out.

I don't know that I would have any specific areas for improvement.

It's very stable. We have not experienced any problems with it.

Considering that organizations like the US Army use it, worldwide, globally, it's able to scale up from supporting an organization of 50 to an organization of thousands. There is no issue with scalability.

I have not had any reason to call tech support, but my peers that I've talked with, who have interfaced with tech support, say it's fast, it's responsive. They get the issues resolved immediately.

Again, we haven't had any problems with tech support whatsoever.

We had used a homegrown solution. We do custom development, software development work, or that was our legacy. Maintaining that homegrown solution over time just proved to be ineffective. Appian provided a much better solution at a lower overall cost.

It's very straightforward. If you've got somebody who comes from a workflow background they're going to understand it, and find it very simple. It's very intuitive. We didn't have any issues in setting it up or getting started with it.

I think that most companies do not do a good job of really looking at the return on investment. They typically do not have a good feel for what their costs are, going in, of manual processes or of a homegrown solution they've developed.

Being able to calculate an ROI, I've seen that to be very difficult for most clients that I've dealt with. I think that's an element that's missing a lot in technology today. Make sure you evaluate your total cost before you're ready to make a decision.

I think that if somebody is really serious at looking at business value, then by all means, the product is well worth the value. You get representative business value for the price that you pay for the product, and for the implementation of the product.

We evaluated several different options. Pegasystems is one. I'm not sure about K2, but there were multiple options available. If you look at the industry reports there are numerous solutions listed. We felt that Appian, for the value and for the ease of use, and for the mobile capability, was the best solution.

I would give it a nine out 10. I don't think any product is ever perfect, but I think that Appian is one of them that comes closest to that mark. When you consider the capability, what it can do, consider the price, consider the different advantages that it has, I think it's a superior product. It's one that we use. We're very pleased with it. Most customers that I've talked to have been very, very pleased with their selection.

I understand that you can go with an off-the-shelf product that's going to get you 70%, maybe 75% of the capability you want. You're going to have to tweak it and do some elements of custom work that are most likely going to drive the cost up. You need to consider that, versus a product like Appian that allows you to really tailor the solution to fit your particular environment. I think that's the best advice I would give somebody, is to make sure that you're looking at it honestly before you go down that road.