3CX Live Chat and Microsoft Teams are well-known in the unified communication space, targeting businesses seeking enhanced collaboration and VoIP solutions. Microsoft Teams seems to have an upper hand due to its robust integration with Microsoft 365, offering a comprehensive suite of features that align seamlessly with existing Office applications.
Features: 3CX Live Chat is known for its ease of VoIP setup, integration with SIP gateways for redundancy, and crucial mobile and desktop clients for communication. It stands out as a versatile UC/PBX platform offering web meeting capabilities. Microsoft Teams, designed for collaboration, boasts video conferencing excellence, chat functionalities, and deep integration with Microsoft 365 products, providing a seamless user experience, especially for organizations already using Office Suite applications.
Room for Improvement: 3CX Live Chat needs better Linux support, enhanced video call capabilities, and CRM integration. Challenges exist in customization, scalability, and reporting features. Microsoft Teams faces bandwidth usage issues, and users desire improvements in file sharing, meeting arrangements, and integration with external apps. Enhanced user interface, feature parity across devices, and more stable video conferencing are needed enhancements.
Ease of Deployment and Customer Service: 3CX Live Chat supports various deployment types, offering flexibility. Despite offering comprehensive support, users sometimes find regional support lacking. Microsoft Teams primarily uses public clouds with varying support quality by region. It benefits from robust integration within Microsoft’s ecosystem, accompanied by widespread documentation and community support.
Pricing and ROI: 3CX Live Chat features competitive pricing with scalable licensing based on call volume, offering cost savings compared to traditional systems. The straightforward pricing model appeals to cost-sensitive organizations, often realizing ROI within a year. Microsoft Teams, part of the Microsoft 365 suite, is usually included in enterprise subscriptions, delivering good value as an integrated tool, though costs can rise with advanced security features. Both solutions offer attractive ROI, with 3CX’s pricing model potentially leading to quicker savings.
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
I have logged tickets for Office 365 and received responses within 24 hours, depending on the severity.
Microsoft Teams is scalable, and I have successfully conducted sessions with close to forty people without significant issues.
Microsoft Teams is stable once the setup is completed properly.
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support.
Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
Microsoft Teams is also noted for its compliance with GDPR and SOC 2, ensuring data security and compliance.
It serves everything in one place and improves communication within organizations.
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Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.
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