3CX Live Chat vs NEC UNIVERGE Sphericall comparison

3CX and NEC are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while NEC is ranked #10. 3CX holds a 7.7% mindshare in UC, compared to NEC’s 3.3% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution.

3CX Live Chat

Read 55 3CX Live Chat reviews

2,375 Views
713 Comparison Views

91% willing to recommend

NEC UNIVERGE Sphericall

Read 1 NEC UNIVERGE Sphericall review

323 Views
194 Comparison Views

0% willing to recommend

3CX Live Chat

NEC UNIVERGE Sphericall

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and NEC UNIVERGE Sphericall based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: March 2026).

Buyer's Guide

Unified Communications

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (8th), IP PBX (1st), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)

NEC UNIVERGE Sphericall

Ranking in Unified Communications

10th

Average Rating

0.0

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (7th), Mobile Communication Gateways (2nd)

Mindshare comparison

As of April 2026, in the Unified Communications category, the mindshare of 3CX Live Chat is 7.7%, down from 8.9% compared to the previous year. The mindshare of NEC UNIVERGE Sphericall is 3.3%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	7.7%
NEC UNIVERGE Sphericall	3.3%
Other	89.0%

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

Read full review

it_user422535

Co-Founder at a comms service provider with 501-1,000 employees

The capability of becoming a Web Collaboration Platform by simply adding a server and licenses empowers companies.

Staff for administering Univerge 3C are telecomms specialist, but the person who administrates Active Directory could be the one as it´s a platform that is fully software based. We have customers who started up with the product running v2 over ATM and are now based on SWA (Software Assurance) they have been migrating to the latest versions of the software, replacing some gateways from ATM to ethernet, however I believe there is no need to drop their investment. Another great feature is the unique User Centric Capability that allows IT administrator full control of the users based on their Microsoft AD credentials independently of their multiple devices (Deskphone; Smart Phone; Tablet and/or PC/Laptop). Finally, the capability of becoming a Web Collaboration Platform by simply adding a server and licenses empowers companies with the option to access to great tools for collaboration and stop spending a lot of money in travelling, training, etc.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX is a reliable solution."

"3CX is easy to use, is quite easy to configure, has a good soft client, and overall, it's a good system for small-scale setups with a couple hundred extensions."

"It has resulted in customer satisfaction for the company product on IVR/web conference/application integration/mobility, etc."

"This system is just awesome."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"The 3CX Phone System system simply works."

"Mobility features and remote extensions work well."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

More 3CX Live Chat pros

"Another great feature is the unique User Centric Capability that allows IT administrator full control of the users based on their Microsoft AD credentials independently of their multiple devices (Deskphone; Smart Phone; Tablet and/or PC/Laptop)."

"It is as robust and stable from a few phones in one location to thousands of phones over hundreds of locations."

Cons

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"It would be nice if the Chat feature also allowed us to transfer files."

"The outbound call reporting and wall board could be improved for the outbound call centers functions."

"It would be great if the web meeting functionality could be extended to enable users to call standards-based video conferencing systems."

"Yes, we have had many problems with this product, but step-by-step, they fix them, because this is a new product."

"The solution was simple to install, but the configuration was not as simple."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"No issues with the solution, except its services require a business model change."

More 3CX Live Chat cons

"This was a weakness in the past, and it took a few years from the acquisition of the product until now for it to become a core IP solution."

"Customer Service: This was a weakness in the past, and it took a few years from the acquisition of the product until now for it to become a core IP solution."

Pricing and Cost Advice

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

17%

Manufacturing Company

Marketing Services Firm

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Compared 47% of the time

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Compared 27% of the time

Aastra MX-One vs NEC UNIVERGE Sphericall

Compared 12% of the time

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Product Reports

Buyer's Guide

Live Chat

March 2026

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

March 2026

Download NEC UNIVERGE Sphericall product report

Also Known As

3CX PBX

UNIVERGE Sphericall

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

UNIVERGE Sphericall is a complete, software-based, unified communications solution that redefines the way a business and individuals communicate.

NEC

Sample Customers

Information Not Available

The Peninsula Shanghai, Voorhees College, Keller Williams Realty, Curve

Buyer's Guide

Unified Communications

March 2026

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