3CX Live Chat vs NEC UNIVERGE Sphericall comparison

3CX and NEC are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 7.0, while NEC is ranked #10. 3CX holds a 7.2% mindshare in UC, compared to NEC’s 1.1% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution.

3CX Live Chat

Read 55 3CX Live Chat reviews

441 Views
291 Comparison Views

91% willing to recommend

NEC UNIVERGE Sphericall

Read 1 NEC UNIVERGE Sphericall review

118 Views
90 Comparison Views

0% willing to recommend

3CX Live Chat

NEC UNIVERGE Sphericall

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and NEC UNIVERGE Sphericall based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: November 2024).

Buyer's Guide

Unified Communications

November 2024

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Helped 824,067 peers since 2012

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Number of Reviews

Ranking in other categories

Virtual Meetings (15th), IP PBX (1st), Live Chat (2nd), Hosted and Cloud Based VoIP (5th)

NEC UNIVERGE Sphericall

Ranking in Unified Communications

10th

Average Rating

0.0

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (11th), Mobile Communication Gateways (2nd)

Mindshare comparison

As of December 2024, in the Unified Communications category, the mindshare of 3CX Live Chat is 7.2%, down from 7.6% compared to the previous year. The mindshare of NEC UNIVERGE Sphericall is 1.1%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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it_user422535

Co-Founder at a comms service provider with 501-1,000 employees

The capability of becoming a Web Collaboration Platform by simply adding a server and licenses empowers companies.

Staff for administering Univerge 3C are telecomms specialist, but the person who administrates Active Directory could be the one as it´s a platform that is fully software based. We have customers who started up with the product running v2 over ATM and are now based on SWA (Software Assurance) they have been migrating to the latest versions of the software, replacing some gateways from ATM to ethernet, however I believe there is no need to drop their investment. Another great feature is the unique User Centric Capability that allows IT administrator full control of the users based on their Microsoft AD credentials independently of their multiple devices (Deskphone; Smart Phone; Tablet and/or PC/Laptop). Finally, the capability of becoming a Web Collaboration Platform by simply adding a server and licenses empowers companies with the option to access to great tools for collaboration and stop spending a lot of money in travelling, training, etc.

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

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What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

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What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

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Comparisons

Kamailio SIP Server vs 3CX Live Chat

Compared 29% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 27% of the time

Webex vs 3CX Live Chat

Compared 24% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

November 2024

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

November 2024

Download NEC UNIVERGE Sphericall product report

Also Known As

3CX PBX

UNIVERGE Sphericall

Learn More

3CX

NEC

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

UNIVERGE Sphericall is a complete, software-based, unified communications solution that redefines the way a business and individuals communicate.

Sample Customers

Information Not Available

The Peninsula Shanghai, Voorhees College, Keller Williams Realty, Curve

Buyer's Guide

Unified Communications

November 2024

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Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: November 2024.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.