ActiveBatch by Redwood vs ServiceNow Orchestration comparison

ActiveBatch by Redwood and ServiceNow are both solutions in the Process Automation category. ActiveBatch by Redwood is ranked #7 with an average rating of 9.5, while ServiceNow is ranked #12 with an average rating of 8.3. ActiveBatch by Redwood holds a 0.7% mindshare in PA, compared to ServiceNow’s 5.0% mindshare. Additionally, 100% of ActiveBatch by Redwood users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

ActiveBatch by Redwood

Read 35 ActiveBatch by Redwood reviews

792 Views
263 Comparison Views

100% willing to recommend

ServiceNow Orchestration

Read 14 ServiceNow Orchestration reviews

2,408 Views
1,630 Comparison Views

91% willing to recommend

ActiveBatch by Redwood

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ActiveBatch by Redwood and ServiceNow Orchestration based on real PeerSpot user reviews.

Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ActiveBatch by Redwood vs. ServiceNow Orchestration Report (Updated: October 2024).

Buyer's Guide

ActiveBatch by Redwood vs. ServiceNow Orchestration

October 2024

Download the complete report

Helped 815,854 peers since 2012

Categories and Ranking

ActiveBatch by Redwood

Ranking in Process Automation

7th

Average Rating

9.2

Number of Reviews

Ranking in other categories

Managed File Transfer (MFT) (6th), Workload Automation (6th)

ServiceNow Orchestration

Ranking in Process Automation

12th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Process Automation category, the mindshare of ActiveBatch by Redwood is 0.7%, down from 0.8% compared to the previous year. The mindshare of ServiceNow Orchestration is 5.0%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Shubham Bharti

Senior Analyst at Capgemini

Aug 19, 2023

Flexible, easy to use, and offers good automation

Occasionally, I find myself contemplating if there is room for improvement in the user interface (UI), and envisioning that with certain enhancements. The UI could potentially offer a more refined and user-friendly experience, fostering smoother interactions and facilitating easier navigation for users engaging with the application. New users might encounter a minor setback due to the absence of readily accessible training videos, which could have otherwise proven to be an invaluable resource in aiding their initial familiarization with the platform, potentially hindering their seamless onboarding process and delaying their ability to harness the software's full range of capabilities to its utmost potential.

Read full review

ShaheenKapery

Solutions Architect at Altron

May 24, 2024

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ActiveBatch can automate predictable, repeatable processes very well. There is no real trick to what ActiveBatch does. ActiveBatch does exactly what you would expect a scheduling piece of software to do. It does it in a timely manner and does it with very little outside interference and fanfare. It runs when it is supposed to, and I don't have to jump through a bunch of hoops to double check it."

"One of the valuable features is the ability to trigger workflows, one after another, based on success, without having to worry about overlapping workflows. The ability to integrate our BI, analytics, and our data quality jobs is also valuable"

"We use the main job-scheduling feature. It's the only thing we use in the tool. That's the reason we are using the tool: to reduce costs by replacing manual tasks with automated tasks and to perform regular, repetitive tasks in a more reliable way."

"Since we are no longer waiting for an operator to see that a job is finished, we have changed our daily cycle from running in eight hours down to about five. We had a third shift-operator retire and that position was never refilled."

"One of the most valuable features is the job templates. If we need to create an FTP job, we just drag over the FTP template and fill out the requirements using the variables that ActiveBatch uses. And that makes it reusable. We can create a job once but use it for many different clients."

"By implementing a sophisticated scheduling mechanism, the system allows for the precise triggering of jobs at user-selected frequencies, enabling a seamless and automated execution of tasks according to specified time intervals."

"It is very useful in sending confidential files through FPP servers."

"ActiveBatch's Self-Service Portal allows our business units to run and monitor their own workloads. They can simply run and review the logs, but they can't modify them. It increases their productivity because they are able to take care of things on their own. It saves us time from having to rerun the scripts, because the business units can just go ahead and log in and and rerun it themselves."

More ActiveBatch by Redwood pros

"Great with IT processes and business processes."

"It has competitive AI capabilities."

"There are a lot of ready to use orchestration custom packs."

"The iTerm suite is also crucial for visibility and optimization."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"The solution effectively automates business processes."

"It's probably the best product out there."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

More ServiceNow Orchestration pros

Cons

"It could be easier to provide dashboards on how many jobs are running at the same time; more monitoring."

"A nice thing to have would be the ability to comfortably pass variables from one job to another. That was one of the things that I found difficult."

"There are very few documents that provide us with detailed information on the troubleshooting of errors that occur during integration with the existing environment."

"The product should be improved by providing a customization option."

"They have some crucial design flaws within the console that still need to be worked out because it is not working exactly how we hoped to see it, e.g., just some minor things where when you hit the save button, then all of a sudden all your job's library items collapse. Then, in order to continue on with your testing, you have to open those back up. I have taken that to them, and they are like, "Yep. We know about it. We know we have some enhancements that need to be taken care of. We have more developers now." They are working towards taking the minor things that annoy us, resolving them, and getting them fixed."

"I have faced struggles to understand, set up the tool, and implement it in my early days as a new user."

"Any product is going to have some room for improvement, no matter what. I see the company has already ventured into AWS and they're constantly trying to improve the managed file transfer which they have recently improvised. I think they bought a software called JSCAPE and they're trying to improve it, which is good. I am not sure if JSCAPE would be part of the base product but currently, you have to buy a separate license for it, which doesn't make sense. If it was Microsoft, ServiceNow, or integrating with other software vendors, I would understand but JSCAPE is now in-house and I'm not sure if they can justify having a separate license for JSCAPE. I would probably expect them to be packaging JSCAPE into the base product. They did switch over from a perpetual license model to a subscription model, which hurt the company a little bit. Nobody is offering the perpetual model anymore. As long as the transition is fair for both the companies, I think it should be fine and not burn us out."

"Some improvements can be made to the user interface."

More ActiveBatch by Redwood cons

"There can be gaps in integration."

"We cannot perform GUI automation using the tool."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"Efficiency of some features could be improved."

"The deployment requires awareness among the project staff."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"I like ActiveBatch Workload Automation's licensing model because they're not holding you down on an agentless model or agent model, where every server needs to have an agent. That's the main selling point of the solution and I hope they stay that way."

"It allows for lower operational overhead."

"Currently, we are paying approximately $7,000 yearly, which includes support."

"The price was fairly in line with other automation tools. I don't think it's exorbitantly expensive, relatively speaking."

"ActiveBatch is currently redesigning themselves. In the past, they were a low cost solution for automation. They had a nice tool that was very inexpensive. With their five-year plan, they will be more enhancement-driven, so they're trying to improve their software, customer service, and the way that their customers get information from them. In doing that, they're raising the price of their base system. They changed from one pricing model to another, which has caused some friction between ActiveBatch and us. We're working through that right now with them. That's one of the reasons why we're why we were evaluating other software packages."

"I don't think we've ever had a problem with the pricing or licensing. Even the maintenance fees are very much in line. They are not excessive. I think for the support that you get, you get a good value for your money. It's the best value on the market."

"If you compare ActiveBatch licensing to Control-M, you're looking at $50,000 as opposed to millions."

"The pricing was fair. There are additional costs for the plugins. We have the standard licensing fees for different pieces, then we have the plugins which were add-ons. However, we expected that."

"Pricing is custom to every customer."

"It is not very expensive."

"The solution is costly and orchestrations are very expensive."

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

Manufacturing Company

Insurance Company

Financial Services Firm

18%

Computer Software Company

14%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ActiveBatch Workload Automation?

Managing the workload and monitoring the tasks were very difficult with manual interventions. Now, by using ActiveBatch, the process is automated and it runs tasks on a scheduled basis.

See all answers

What is your experience regarding pricing and costs for ActiveBatch Workload Automation?

I'd advise users to start by knowing what the actual requirement is and thoroughly assess the automation needs. New users should take advantage of the demos and trial versions so they get an idea o...

See all answers

What needs improvement with ActiveBatch Workload Automation?

After upgrades we are facing a few issues and errors triggered, so focusing on this would be appreciated. Some of the advanced features in the user interface are a bit confusing even after referrin...

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...

See all answers

Comparisons

Control-M vs ActiveBatch by Redwood

Compared 30% of the time

AutoSys Workload Automation vs ActiveBatch by Redwood

Compared 25% of the time

Redwood RunMyJobs vs ActiveBatch by Redwood

Compared 10% of the time

Tidal by Redwood vs ActiveBatch by Redwood

Compared 9% of the time

Automic Automation vs ActiveBatch by Redwood

Compared 7% of the time

More ActiveBatch by Redwood Competitors

Camunda vs ServiceNow Orchestration

Compared 53% of the time

Control-M vs ServiceNow Orchestration

Compared 20% of the time

IBM BPM vs ServiceNow Orchestration

Compared 10% of the time

BIC Process Execution vs ServiceNow Orchestration

Compared 4% of the time

Microsoft System Center Orchestrator vs ServiceNow Orchestration

Compared 4% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

ActiveBatch by Redwood

November 2024

Download ActiveBatch by Redwood product report

Buyer's Guide

ServiceNow Orchestration

October 2024

Download ServiceNow Orchestration product report

Also Known As

ActiveBatch

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ActiveBatch by Redwood

ServiceNow

Overview

ActiveBatch by Redwood automates and manages batch processes, data integration tasks, and workflow scheduling. It's used for file transfers, data processing, server monitoring, and report generation, supporting both on-prem and cloud environments.

Organizations implement ActiveBatch by Redwood to automate complex job scheduling and data workflows, integrating seamlessly with FTP, SQL, PowerShell, and other systems. With features like real-time monitoring, error handling, and centralized management, users can significantly boost productivity while minimizing manual intervention. Its flexibility in supporting on-premises and cloud environments makes it adaptable for diverse IT landscapes. The tool simplifies workflow orchestration with an extensive library of pre-built steps and robust API integrations, ensuring efficiency in handling various workloads.

What are ActiveBatch by Redwood's key features?

Job automation: Automates routine and complex jobs.
Real-time monitoring: Offers instant insights into job performance.
Customizable workflows: Tailors workflows to specific business needs.
PowerShell integration: Supports advanced script execution.
Job triggering: Initiates tasks based on specific conditions.
File handling: Manages file transfers and processing efficiently.
Server management: Monitors and handles server tasks consistently.
API integration: Connects with various applications for streamlined operations.
Alerting: Provides notifications for critical job events.
Flexible scheduling: Enables detailed and adaptable job scheduling.

What benefits and ROI can users expect?

Centralized management: Simplifies oversight of all processes.
Productivity boost: Reduces manual effort and errors.
Time savings: Accelerates task completion and workflow execution.
Comprehensive visibility: Enhances monitoring of all job activities.
Reliable performance: Ensures consistent task execution.
Scalability: Adapts to growing business and IT needs.

In various industries, ActiveBatch by Redwood is used to streamline operations, whether in finance handling large-scale data processing, healthcare managing patient records, or retail optimizing supply chains. It addresses specific needs by offering robust automation, efficient job scheduling, and seamless integration with existing systems, driving operational excellence and efficiency.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

Sample Customers

Informatica, D&H, ACES, PrimeSource, Sub-Zero Group, SThree, Lamar Advertising, Subway, Xcel Energy, Ignite Technologies, Whataburger, Jyske Bank, Omaha Children's Hospital

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

ActiveBatch by Redwood vs. ServiceNow Orchestration

October 2024

Free Report: ActiveBatch by Redwood vs. ServiceNow Orchestration

Find out what your peers are saying about ActiveBatch by Redwood vs. ServiceNow Orchestration and other solutions. Updated: October 2024.

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