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ActiveBatch by Redwood vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ActiveBatch by Redwood
Ranking in Process Automation
12th
Average Rating
9.0
Reviews Sentiment
7.2
Number of Reviews
41
Ranking in other categories
Managed File Transfer (MFT) (10th), Workload Automation (9th)
ServiceNow Orchestration
Ranking in Process Automation
13th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Process Automation category, the mindshare of ActiveBatch by Redwood is 1.2%, up from 0.8% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.4%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
ActiveBatch by Redwood1.2%
ServiceNow Orchestration2.4%
Other96.4%
Process Automation
 

Featured Reviews

Sai  - PeerSpot reviewer
Ai/Data Analyst at CSD
Automation has streamlined complex data workflows and now saves time on recurring reporting
To improve ActiveBatch by Redwood, the UI could be more modern and intuitive, and another thing that comes to mind is that it can feel overwhelming when workflows become large and complex. Troubleshooting can take extra time when there are multiple dependencies, jobs, and integrations running together. Better visualization of workflow relationships and easier debugging would really help. I would also appreciate seeing more simplified onboarding and documentation for newer users, as there is a learning curve at the beginning. Another improvement area could be smarter analytics or AI-driven recommendations, such as proactively identifying workflow bottlenecks, failed job patterns, or optimization suggestions instead of relying mostly on manual monitoring. From an operational perspective, faster configuration for integrations and cloud-based workflows would make implementation smoother, especially in environments working heavily with APIs and data pipelines. I have covered the main points regarding needed improvements. Overall, the platform is very capable and reliable for automation and workflow scheduling, especially in data-heavy environments. Most of the improvements I want are around making it easier for day-to-day use, such as a more intuitive UI, simpler troubleshooting for complex workflows, better onboarding for newer users, and more intelligent monitoring or optimization insights. The core functionality is strong, and the biggest opportunity is improving the overall user experience and simplifying operational management.
Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ActiveBatch by Redwood has positively impacted my organization by improving efficiency through reducing manual intervention and minimizing downtime, which made operations significantly smoother."
"It can connect to a number of third-party/legacy systems."
"Using ActiveBatch I have learned that the potential for reducing costs using an automation tool is huge, and that when the business becomes aware of it they really embrace the product."
"The best feature that ActiveBatch by Redwood offers is the user interface."
"ActiveBatch has allowed us to move forward quickly with our modernization effort, to get off of the mainframe and to move that data to a distributed environment."
"One of the most valuable features of this solution is the versatility of the prebuilt jobs."
"We see ActiveBatch as the Center of Excellence for all things related to automation for our business."
"The REST API adapters and native integrations for integrating and orchestrating the software stack are very flexible."
"There are a lot of ready to use orchestration custom packs."
"It's scalable."
"Great with IT processes and business processes."
"The data visualization is good."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"The iTerm suite is also crucial for visibility and optimization."
"The solution effectively automates business processes."
 

Cons

"Except for the GUI, everything looks good."
"I can't get the cleaning up of logs to work consistently."
"It could be easier to provide dashboards on how many jobs are running at the same time; more monitoring."
"They could provide an easier installation guide or technical support to the organizations during the installation process."
"The interface is not that user-friendly and is a little tough to navigate."
"I can't get the cleaning up of logs to work consistently. Right now, we are not setup correctly, and maybe it is something that I have not effectively communicated to them."
"ActiveBatch is a little complex."
"ActiveBatch UI could use a little more help, and video tutorials would be greatly appreciated for user guides."
"The connectors need to be updated because certain connectors for third-party tools are not up to date, and our customers are having problems synchronizing data with some of these tools."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"I would like a user experience module to be added."
"We cannot perform GUI automation using the tool."
"Efficiency of some features could be improved."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
 

Pricing and Cost Advice

"ActiveBatch is currently redesigning themselves. In the past, they were a low cost solution for automation. They had a nice tool that was very inexpensive. With their five-year plan, they will be more enhancement-driven, so they're trying to improve their software, customer service, and the way that their customers get information from them. In doing that, they're raising the price of their base system. They changed from one pricing model to another, which has caused some friction between ActiveBatch and us. We're working through that right now with them. That's one of the reasons why we're why we were evaluating other software packages."
"The pricing was fair. There are additional costs for the plugins. We have the standard licensing fees for different pieces, then we have the plugins which were add-ons. However, we expected that."
"It allows for lower operational overhead."
"I don't think we've ever had a problem with the pricing or licensing. Even the maintenance fees are very much in line. They are not excessive. I think for the support that you get, you get a good value for your money. It's the best value on the market."
"Currently, we are paying approximately $7,000 yearly, which includes support."
"The price was fairly in line with other automation tools. I don't think it's exorbitantly expensive, relatively speaking."
"If you compare ActiveBatch licensing to Control-M, you're looking at $50,000 as opposed to millions."
"I like ActiveBatch Workload Automation's licensing model because they're not holding you down on an agentless model or agent model, where every server needs to have an agent. That's the main selling point of the solution and I hope they stay that way."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"The solution is costly and orchestrations are very expensive."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"In terms of price, this solution is at the higher end of what you'll find."
"Pricing is custom to every customer."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is not very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Construction Company
9%
Outsourcing Company
9%
Performing Arts
6%
Financial Services Firm
21%
Manufacturing Company
9%
Comms Service Provider
7%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise13
Large Enterprise52
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for ActiveBatch Workload Automation?
I was not directly involved in the pricing, setup cost, and licensing decisions for ActiveBatch by Redwood, so my experience is from the user and workflow side rather than procurement. However, bas...
What needs improvement with ActiveBatch Workload Automation?
ActiveBatch by Redwood could be improved with a more modern and intuitive user interface, faster performance for very large workflows, and expanded built-in integrations with newer cloud and DevOps...
What is your primary use case for ActiveBatch Workload Automation?
My main use case for ActiveBatch by Redwood is enterprise workload automation, job scheduling, and orchestrating business processes across applications, servers, and cloud environments. For example...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
What is your primary use case for ServiceNow Orchestration?
I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...
 

Also Known As

ActiveBatch
No data available
 

Overview

 

Sample Customers

Informatica, D&H, ACES, PrimeSource, Sub-Zero Group, SThree, Lamar Advertising, Subway, Xcel Energy, Ignite Technologies, Whataburger, Jyske Bank, Omaha Children's Hospital
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about ActiveBatch by Redwood vs. ServiceNow Orchestration and other solutions. Updated: June 2026.
904,973 professionals have used our research since 2012.