ActiveBatch by Redwood vs ServiceNow Orchestration comparison

ActiveBatch by Redwood and ServiceNow are both solutions in the Process Automation category. ActiveBatch by Redwood is ranked #29 with an average rating of 7.5, while ServiceNow is ranked #9 with an average rating of 8.2. ActiveBatch by Redwood holds a 1.0% mindshare in PA, compared to ServiceNow’s 3.2% mindshare. Additionally, 100% of ActiveBatch by Redwood users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.

ActiveBatch by Redwood

Read 37 ActiveBatch by Redwood reviews

2,226 Views
579 Comparison Views

100% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

1,954 Views
1,915 Comparison Views

93% willing to recommend

ActiveBatch by Redwood

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

ActiveBatch by Redwood and ServiceNow Orchestration are prominent competitors in the automation landscape. ActiveBatch appears to have the upper hand due to its transparent and consistent pricing model which users find fair, leading to noteworthy ROI through reduced manual tasks.

Features:ActiveBatch offers seamless job scheduling, integration capabilities with third-party tools, and a single pane of glass for workflow visibility. It provides an extensive library of pre-built job steps and supports diverse platforms and applications. ServiceNow Orchestration excels in automating business processes, flexible cloud service management, and integration capabilities including Service Mapping for AI ops projects.

Room for Improvement:ActiveBatch could enhance its user interface to make complex features more accessible and improve its native support for cloud environments. Users suggest expanding documentation and providing more robust training options. ServiceNow Orchestration can improve in pricing transparency, ease of performing network connectivity tests, and reduce complexity in using advanced features without specialized knowledge.

Ease of Deployment and Customer Service:ActiveBatch is praised for ease of use and rapid learning curve with strong customer support and training resources. ServiceNow Orchestration offers a user-friendly interface but requires expertise for advanced functionalities, with competent support but room for improvement in documentation for complex tasks.

Pricing and ROI:ActiveBatch provides a transparent pricing model linked to feature use, offering additional licensing for integrations, thus supporting budget predictability and contributing positively to ROI. ServiceNow Orchestration is noted for higher costs with unclear pricing structures, which can challenge budget planning; however, its strong feature set still generates substantial ROI by meeting complex enterprise requirements.

To learn more, read our detailed ActiveBatch by Redwood vs. ServiceNow Orchestration Report (Updated: December 2025).

Buyer's Guide

ActiveBatch by Redwood vs. ServiceNow Orchestration

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ActiveBatch by Redwood

Ranking in Process Automation

29th

Average Rating

9.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Managed File Transfer (MFT) (15th), Workload Automation (15th)

ServiceNow Orchestration

Ranking in Process Automation

9th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Process Automation category, the mindshare of ActiveBatch by Redwood is 1.0%, up from 0.5% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.2%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
ServiceNow Orchestration	3.2%
ActiveBatch by Redwood	1.0%
Other	95.8%

Process Automation

Featured Reviews

Abdul_Samad

Application Administrator Lead at Bluestem

Manages thousands of jobs daily and reduces downtime through secondary node support

The current feedback I receive from my end users regarding ActiveBatch by Redwood highlights issues with the tabs or panes during job modification. When the next user monitors it, they need to close the pane or job and reopen it to see the changes reflected. If the end user makes an update, it will not be visible unless they start from the beginning again. Implementing a refresh button would be helpful for real-time updates when the end user needs to see changes immediately. We currently face issues with the web console of ActiveBatch by Redwood. When users operate through an RDP session, every user has their own ActiveBatch by Redwood application. However, on the web console, users encounter daily activity issues where the job instances do not appear or update correctly, and they cannot view the latest logs. This issue is only present on the web console, as the application itself works without any problems. ActiveBatch by Redwood can be improved by adding more features, as we are not currently handling cloud-based applications like S3 buckets and Azure. Connecting to these cloud platforms would be a helpful enhancement.

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Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We are able to integrate it into multiple third-party tools like email, backup, tracking systems, SharePoint, Slack alerts, etc."

"Since we are no longer waiting for an operator to see that a job is finished, we have changed our daily cycle from running in eight hours down to about five. We had a third shift-operator retire and that position was never refilled."

"The REST API adapters and native integrations for integrating and orchestrating the software stack are very flexible."

"The nice thing about ActiveBatch is once we have created a specific job that can be easily be replicated to another job, then minimal changes will have to be made. This makes things nice. Reduction of coding is substantial in a lot of cases. The replication of one job to another is just doing a few minor tweaks and rolling it into production. This decreases our development costs substantially."

"The user interface is really incredible."

"The product offers a centralized platform for managing activities across many environments, applications, etc."

"What ActiveBatch allows you to do is develop a more efficient process. It gave me visibility into all my jobs so I could choose which jobs to run in parallel. This is much easier than when I have to try to do it through cron for Windows XP, where you really can't do things in parallel and know what is going on."

"As far as centralization goes it's nice because we can see all these processes that are tied to this larger process. The commissions, FTP processing, the reporting, the file moves to the business users — all that is right there. It's very easy to read. It's easy to tie it together, visually, and see where each of these steps fits into the bigger picture."

More ActiveBatch by Redwood pros

"The iTerm suite is also crucial for visibility and optimization."

"It is a very stable product, highly affordable."

"The solution effectively automates business processes."

"Great with IT processes and business processes."

"It has competitive AI capabilities."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"There are a lot of ready to use orchestration custom packs."

More ServiceNow Orchestration pros

Cons

"The reporting needs improvement. There is a real need for the ability to generate audit reports on the fly. It needs to be a lot easier than what I can do right now. This is a major item for me."

"There are some issues with this version and finding the jobs that it ran. If you're looking at 1,000 different jobs, it shows based on the execution time, not necessarily the run time. So, if there was a constraint waiting, you may be looking for it in the wrong time frame. Plus, with thousands of jobs showing up and the way it pages output jobs, sometimes you end up with multiple pages on the screen, then you have to go through to find the specific job you're looking for. On the opposite side, you can limit the daily activity screen to show only jobs that failed or jobs currently running, which will shrink that back down. However, we have operators who are looking at the whole nightly cycle to make sure everything is there and make sure nothing got blocked or was waiting. Sometimes, they have a hard time finding every item within the list."

"I can't get the cleaning up of logs to work consistently. Right now, we are not setup correctly, and maybe it is something that I have not effectively communicated to them."

"The monitoring dashboard could have been more user-friendly so that in the monitoring dashboard itself we can see the total number of jobs created in the system and how many were currently active/scheduled/chained."

"Providing some detailed training materials could be very helpful for new users who have very limited technical information about the tool."

"One thing I've noticed is that navigation can be difficult unless you are familiar with the structure that we have in place. If someone else had to look at our ActiveBatch console and find a job, they might not know where to find it."

"ActiveBatch is a little complex."

"They should offer pricing that is more affordable."

More ActiveBatch by Redwood cons

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"I would like a user experience module to be added."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"There can be gaps in integration."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"I like ActiveBatch Workload Automation's licensing model because they're not holding you down on an agentless model or agent model, where every server needs to have an agent. That's the main selling point of the solution and I hope they stay that way."

"If you compare ActiveBatch licensing to Control-M, you're looking at $50,000 as opposed to millions."

"Currently, we are paying approximately $7,000 yearly, which includes support."

"It allows for lower operational overhead."

"I don't think we've ever had a problem with the pricing or licensing. Even the maintenance fees are very much in line. They are not excessive. I think for the support that you get, you get a good value for your money. It's the best value on the market."

"The price was fairly in line with other automation tools. I don't think it's exorbitantly expensive, relatively speaking."

"The pricing was fair. There are additional costs for the plugins. We have the standard licensing fees for different pieces, then we have the plugins which were add-ons. However, we expected that."

"ActiveBatch is currently redesigning themselves. In the past, they were a low cost solution for automation. They had a nice tool that was very inexpensive. With their five-year plan, they will be more enhancement-driven, so they're trying to improve their software, customer service, and the way that their customers get information from them. In doing that, they're raising the price of their base system. They changed from one pricing model to another, which has caused some friction between ActiveBatch and us. We're working through that right now with them. That's one of the reasons why we're why we were evaluating other software packages."

"It is not very expensive."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"Pricing is custom to every customer."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

"In terms of price, this solution is at the higher end of what you'll find."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Insurance Company

Manufacturing Company

Retailer

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	13
Large Enterprise	47

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

What is your experience regarding pricing and costs for ActiveBatch Workload Automation?

My experience with pricing, setup cost, and licensing for ActiveBatch by Redwood has been great; we recently renewed our license, and it was a smooth process without any issues.

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What needs improvement with ActiveBatch Workload Automation?

I believe ActiveBatch by Redwood could be improved because the UI could be modernized.

See all answers

What is your primary use case for ActiveBatch Workload Automation?

My main use case for ActiveBatch by Redwood is file processing. I use ActiveBatch by Redwood for file processing for debit card transactions.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

See all answers

Comparisons

Control-M vs ActiveBatch by Redwood

Compared 12% of the time

MuleSoft Anypoint Platform vs ActiveBatch by Redwood

Compared 11% of the time

Stonebranch vs ActiveBatch by Redwood

Compared 10% of the time

Redwood RunMyJobs vs ActiveBatch by Redwood

Compared 9% of the time

AutoSys Workload Automation vs ActiveBatch by Redwood

Compared 7% of the time

More ActiveBatch by Redwood Competitors

Camunda vs ServiceNow Orchestration

Compared 31% of the time

Control-M vs ServiceNow Orchestration

Compared 14% of the time

Temporal vs ServiceNow Orchestration

Compared 8% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 7% of the time

IBM BPM vs ServiceNow Orchestration

Compared 5% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

ActiveBatch by Redwood

January 2026

Download ActiveBatch by Redwood product report

Buyer's Guide

ServiceNow Orchestration

December 2025

Download ServiceNow Orchestration product report

Also Known As

ActiveBatch

No data available

Overview

ActiveBatch by Redwood enhances efficiency with features like job scheduling, integration, and real-time monitoring. It supports diverse platforms, automates tasks, and offers a single-pane view with robust security.

ActiveBatch streamlines automation by offering drag-and-drop functionality, pre-built job steps, and native integrations. Its customizable workflows and alert system aid in managing complex workloads like data processing and server monitoring across hybrid environments. While it effectively reduces manual errors and enhances productivity, areas like navigation and support for cloud platforms need enhancement. New users may face challenges due to its complexity and steep learning curve, and further improvements in reporting, mobile access, and training could provide additional support to users.

What important features does ActiveBatch offer?

Comprehensive Job Scheduling: Manages and automates complex workloads efficiently.
Integration Capabilities: Seamlessly connects with different platforms and applications.
Real-time Monitoring: Offers a single-pane view for quick issue identification.
Customizable Workflows: Tailors processes to specific organizational tasks.
Robust Alert System: Ensures timely notifications for critical events.
Data Protection: Incorporates strong security measures for secure operations.

What benefits should be considered when evaluating ActiveBatch?

Enhanced Efficiency: Automates repetitive tasks, reducing manual intervention.
Improved Productivity: Streamlines processes across hybrid environments.
Error Reduction: Decreases likelihood of manual errors.
Platform Support: Provides integration with diverse systems.

In finance, ActiveBatch is implemented for orchestrating batch processes and data management. The healthcare industry utilizes it for automating patient data updates and server monitoring, while the retail sector benefits from file transfers and inventory management automation.

ActiveBatch by Redwood

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Informatica, D&H, ACES, PrimeSource, Sub-Zero Group, SThree, Lamar Advertising, Subway, Xcel Energy, Ignite Technologies, Whataburger, Jyske Bank, Omaha Children's Hospital

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

ActiveBatch by Redwood vs. ServiceNow Orchestration

December 2025

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