ActiveBatch by Redwood vs ServiceNow Orchestration comparison

ActiveBatch by Redwood and ServiceNow are both solutions in the Process Automation category. ActiveBatch by Redwood is ranked #5 with an average rating of 9.5, while ServiceNow is ranked #11 with an average rating of 8.3. ActiveBatch by Redwood holds a 0.6% mindshare in PA, compared to ServiceNow’s 4.1% mindshare. Additionally, 100% of ActiveBatch by Redwood users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

ActiveBatch by Redwood

Read 35 ActiveBatch by Redwood reviews

664 Views
231 Comparison Views

100% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,130 Views
1,563 Comparison Views

92% willing to recommend

ActiveBatch by Redwood

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

ActiveBatch by Redwood and ServiceNow Orchestration are prominent competitors in the automation landscape. ActiveBatch appears to have the upper hand due to its transparent and consistent pricing model which users find fair, leading to noteworthy ROI through reduced manual tasks.

Features:ActiveBatch offers seamless job scheduling, integration capabilities with third-party tools, and a single pane of glass for workflow visibility. It provides an extensive library of pre-built job steps and supports diverse platforms and applications. ServiceNow Orchestration excels in automating business processes, flexible cloud service management, and integration capabilities including Service Mapping for AI ops projects.

Room for Improvement:ActiveBatch could enhance its user interface to make complex features more accessible and improve its native support for cloud environments. Users suggest expanding documentation and providing more robust training options. ServiceNow Orchestration can improve in pricing transparency, ease of performing network connectivity tests, and reduce complexity in using advanced features without specialized knowledge.

Ease of Deployment and Customer Service:ActiveBatch is praised for ease of use and rapid learning curve with strong customer support and training resources. ServiceNow Orchestration offers a user-friendly interface but requires expertise for advanced functionalities, with competent support but room for improvement in documentation for complex tasks.

Pricing and ROI:ActiveBatch provides a transparent pricing model linked to feature use, offering additional licensing for integrations, thus supporting budget predictability and contributing positively to ROI. ServiceNow Orchestration is noted for higher costs with unclear pricing structures, which can challenge budget planning; however, its strong feature set still generates substantial ROI by meeting complex enterprise requirements.

To learn more, read our detailed ActiveBatch by Redwood vs. ServiceNow Orchestration Report (Updated: April 2025).

Buyer's Guide

ActiveBatch by Redwood vs. ServiceNow Orchestration

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ActiveBatch by Redwood

Ranking in Process Automation

5th

Average Rating

9.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Managed File Transfer (MFT) (6th), Workload Automation (4th)

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of ActiveBatch by Redwood is 0.6%, down from 0.7% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.1%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Shubham Bharti

Senior Analyst at Capgemini

Flexible, easy to use, and offers good automation

Occasionally, I find myself contemplating if there is room for improvement in the user interface (UI), and envisioning that with certain enhancements. The UI could potentially offer a more refined and user-friendly experience, fostering smoother interactions and facilitating easier navigation for users engaging with the application. New users might encounter a minor setback due to the absence of readily accessible training videos, which could have otherwise proven to be an invaluable resource in aiding their initial familiarization with the platform, potentially hindering their seamless onboarding process and delaying their ability to harness the software's full range of capabilities to its utmost potential.

Read full review

ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Approximately ~20 hours of manual effort have been reduced to ~5 hours with the help of ActiveBatch."

"Since we are no longer waiting for an operator to see that a job is finished, we have changed our daily cycle from running in eight hours down to about five. We had a third shift-operator retire and that position was never refilled."

"Easy to configure and simple to develop new features."

"There are hundreds of pre-built steps."

"The software offers real-time monitoring and reporting features that let IT teams keep tabs on the progress of their batch operations and workflows."

"ActiveBatch's Self-Service Portal allows our business units to run and monitor their own workloads. They can simply run and review the logs, but they can't modify them. It increases their productivity because they are able to take care of things on their own. It saves us time from having to rerun the scripts, because the business units can just go ahead and log in and and rerun it themselves."

"It has helped with scheduling complex jobs with simple scripts."

"One of the most valuable features of this solution is the versatility of the prebuilt jobs."

More ActiveBatch by Redwood pros

"Great with IT processes and business processes."

"The product has a flexible interface for development."

"It's probably the best product out there."

"It is a very stable product, highly affordable."

"The iTerm suite is also crucial for visibility and optimization."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"It's scalable."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

More ServiceNow Orchestration pros

Cons

"I have faced struggles to understand, set up the tool, and implement it in my early days as a new user."

"I can't get the cleaning up of logs to work consistently. Right now, we are not setup correctly, and maybe it is something that I have not effectively communicated to them."

"ActiveBatch is a little complex."

"Providing some detailed training materials could be very helpful for new users who have very limited technical information about the tool."

"The documentation is very limited, and it can be improved."

"The UI could potentially offer a more refined and user-friendly experience, fostering smoother interactions and facilitating easier navigation for users engaging with the application."

"An area for improvement in ActiveBatch Workload Automation is its interface or GUI. It could be a little better. There isn't any additional feature I'd like to see in the tool, except for the GUI, everything looks good."

"It could be easier to provide dashboards on how many jobs are running at the same time; more monitoring."

More ActiveBatch by Redwood cons

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"Efficiency of some features could be improved."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"We cannot perform GUI automation using the tool."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"I would like a user experience module to be added."

"There can be gaps in integration."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"The price was fairly in line with other automation tools. I don't think it's exorbitantly expensive, relatively speaking."

"The pricing was fair. There are additional costs for the plugins. We have the standard licensing fees for different pieces, then we have the plugins which were add-ons. However, we expected that."

"If you compare ActiveBatch licensing to Control-M, you're looking at $50,000 as opposed to millions."

"Currently, we are paying approximately $7,000 yearly, which includes support."

"I don't think we've ever had a problem with the pricing or licensing. Even the maintenance fees are very much in line. They are not excessive. I think for the support that you get, you get a good value for your money. It's the best value on the market."

"ActiveBatch is currently redesigning themselves. In the past, they were a low cost solution for automation. They had a nice tool that was very inexpensive. With their five-year plan, they will be more enhancement-driven, so they're trying to improve their software, customer service, and the way that their customers get information from them. In doing that, they're raising the price of their base system. They changed from one pricing model to another, which has caused some friction between ActiveBatch and us. We're working through that right now with them. That's one of the reasons why we're why we were evaluating other software packages."

"It allows for lower operational overhead."

"I like ActiveBatch Workload Automation's licensing model because they're not holding you down on an agentless model or agent model, where every server needs to have an agent. That's the main selling point of the solution and I hope they stay that way."

"Pricing is custom to every customer."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"It is not very expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

10%

Insurance Company

Retailer

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ActiveBatch Workload Automation?

Managing the workload and monitoring the tasks were very difficult with manual interventions. Now, by using ActiveBatch, the process is automated and it runs tasks on a scheduled basis.

See all answers

What is your experience regarding pricing and costs for ActiveBatch Workload Automation?

I'd advise users to start by knowing what the actual requirement is and thoroughly assess the automation needs. New users should take advantage of the demos and trial versions so they get an idea o...

See all answers

What needs improvement with ActiveBatch Workload Automation?

After upgrades we are facing a few issues and errors triggered, so focusing on this would be appreciated. Some of the advanced features in the user interface are a bit confusing even after referrin...

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...

See all answers

Comparisons

Control-M vs ActiveBatch by Redwood

Compared 20% of the time

MuleSoft Anypoint Platform vs ActiveBatch by Redwood

Compared 18% of the time

AutoSys Workload Automation vs ActiveBatch by Redwood

Compared 14% of the time

Tidal by Redwood vs ActiveBatch by Redwood

Compared 10% of the time

Stonebranch vs ActiveBatch by Redwood

Compared 9% of the time

More ActiveBatch by Redwood Competitors

Camunda vs ServiceNow Orchestration

Compared 55% of the time

Control-M vs ServiceNow Orchestration

Compared 15% of the time

IBM BPM vs ServiceNow Orchestration

Compared 7% of the time

Temporal vs ServiceNow Orchestration

Compared 6% of the time

Microsoft System Center Orchestrator vs ServiceNow Orchestration

Compared 4% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

ActiveBatch by Redwood

April 2025

Download ActiveBatch by Redwood product report

Buyer's Guide

ServiceNow Orchestration

March 2025

Download ServiceNow Orchestration product report

Also Known As

ActiveBatch

No data available

Overview

ActiveBatch by Redwood automates and manages batch processes, data integration tasks, and workflow scheduling. It's used for file transfers, data processing, server monitoring, and report generation, supporting both on-prem and cloud environments.

Organizations implement ActiveBatch by Redwood to automate complex job scheduling and data workflows, integrating seamlessly with FTP, SQL, PowerShell, and other systems. With features like real-time monitoring, error handling, and centralized management, users can significantly boost productivity while minimizing manual intervention. Its flexibility in supporting on-premises and cloud environments makes it adaptable for diverse IT landscapes. The tool simplifies workflow orchestration with an extensive library of pre-built steps and robust API integrations, ensuring efficiency in handling various workloads.

What are ActiveBatch by Redwood's key features?

Job automation: Automates routine and complex jobs.
Real-time monitoring: Offers instant insights into job performance.
Customizable workflows: Tailors workflows to specific business needs.
PowerShell integration: Supports advanced script execution.
Job triggering: Initiates tasks based on specific conditions.
File handling: Manages file transfers and processing efficiently.
Server management: Monitors and handles server tasks consistently.
API integration: Connects with various applications for streamlined operations.
Alerting: Provides notifications for critical job events.
Flexible scheduling: Enables detailed and adaptable job scheduling.

What benefits and ROI can users expect?

Centralized management: Simplifies oversight of all processes.
Productivity boost: Reduces manual effort and errors.
Time savings: Accelerates task completion and workflow execution.
Comprehensive visibility: Enhances monitoring of all job activities.
Reliable performance: Ensures consistent task execution.
Scalability: Adapts to growing business and IT needs.

In various industries, ActiveBatch by Redwood is used to streamline operations, whether in finance handling large-scale data processing, healthcare managing patient records, or retail optimizing supply chains. It addresses specific needs by offering robust automation, efficient job scheduling, and seamless integration with existing systems, driving operational excellence and efficiency.

ActiveBatch by Redwood

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Informatica, D&H, ACES, PrimeSource, Sub-Zero Group, SThree, Lamar Advertising, Subway, Xcel Energy, Ignite Technologies, Whataburger, Jyske Bank, Omaha Children's Hospital

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

ActiveBatch by Redwood vs. ServiceNow Orchestration

April 2025

Free Report: ActiveBatch by Redwood vs. ServiceNow Orchestration

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