


Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
In our market, we were the first company to develop and distribute this technology.
Onboarding a new employee for infrastructure became a 20-minute task rather than a one-week round trip.
In terms of profit, it is pure profit because the solution itself costs zero.
If my infrastructure is critical infrastructure, the Claroty Platform saves time and resources.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
If you say a company has customer support, Apache Guacamole has the customer support of highly technical people.
Overall, if you want to manage it yourself, it has a slight learning curve but is nearly hassle-free.
Apache Guacamole provides sufficient information on the internet through documentation.
Their response and support are effective and proactive.
They can rate support for the Claroty Platform from one to ten as eight to nine.
I have always found Claroty's technical support to have good engineers.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
If we add load balancing in between, we can scale it as much as we need.
You can have a multi-node deployment for high availability and to cover multiple sites.
In case of failures, the system can autoscale to other virtual machines.
The Claroty Platform offers a scalable solution that accommodates both cloud and on-premise deployments.
I would rate the scalability as eight or nine as the only issue faced was with login challenges, which could be improved.
The way the Claroty Platform has considered and included the active scanning part has made it quite scalable.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
Microsoft Intune has been very stable.
Apache Guacamole is really stable.
The platform runs with minimal delays and effectively manages workloads without intruding on the network.
Overall, I would rate the stability as eight out of ten.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
We did have some minor issues, such as there was some gap in mentioning how to install it and how to make and compile the file which they have posted on the repository.
Apache Guacamole can be improved in two areas: hosting, which requires a deeper understanding of the system to really set things up, and a definitive guide for setting it up neatly and cleanly, which should be updated regularly.
The highest concern from every customer we have proposed Apache Guacamole to is how we can guarantee that, because it is open source, it is as secure as other enterprise solutions such as Citrix.
Additionally, reducing the overall cost of hardware and software solutions would be beneficial.
As AI is booming now, there are concerns about AI security.
Sometimes, these CVEs are not actually related to the device in the firmware at the site.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
There is no licensing or setup cost involved.
It is completely free of charge as it is an open-source solution.
Regarding my experience with pricing, setup cost, and licensing for Apache Guacamole, there was no license at all.
One unique aspect of Claroty is that users get all the deployments for free.
The cost of the Claroty Platform is comparatively high.
The cost is as per the standard market.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
Security concerns are addressed with separate logins for each virtual machine, ensuring complete security.
Apache Guacamole helped us cross that boundary. Leveraging that technology, we were able to expand our product surface area and the customers we can access.
Whatever you would be paying thousands of dollars or millions of dollars to another company for, you can get all of that with Apache Guacamole itself.
The ability to detect and classify assets, assess vulnerabilities, and manage patches and updates effectively is highly beneficial.
They offer threat detection, asset management, vulnerability management, and remote access, which makes them the sole vendor in the OT security space to offer all three services.
Additionally, their SRA solution, the Secure Remote Access solution, is very useful for industrial environments.
| Product | Market Share (%) |
|---|---|
| Microsoft Intune | 9.1% |
| Claroty Platform | 1.3% |
| Apache Guacamole | 4.0% |
| Other | 85.6% |


| Company Size | Count |
|---|---|
| Small Business | 122 |
| Midsize Enterprise | 48 |
| Large Enterprise | 160 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 11 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
Apache Guacamole is a clientless remote desktop gateway supporting protocols like VNC, RDP, and SSH. It offers secure, browser-based access to desktops and servers without installing software on client devices, simplifying remote work and IT management.
Enterprises leverage Apache Guacamole for seamless remote access across platforms, accommodating dynamic environments and diverse IT infrastructures. It's renowned for its rich protocol support, security, and scalability, providing a compelling option for businesses aiming to enhance connectivity without compromising security. Users can expect a robust, adaptable system that integrates easily into existing workflows, facilitating more efficient remote operations.
What features make Apache Guacamole stand out?Apache Guacamole is widely implemented in sectors such as healthcare, education, and finance. Healthcare providers use it to access sensitive data securely without risking patient privacy, while educational institutions streamline the remote learning experience. In finance, it facilitates secure access to critical systems, ensuring data integrity and compliance.
The Claroty Platform is tailored for monitoring and securing industrial control systems. It offers deep visibility into OT networks, enabling effective anomaly detection and vulnerability assessments. Its user-friendly interface and robust reporting tools facilitate easy management and compliance, enhancing organizational efficiency and cybersecurity posture in industrial environments.
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