Arcserve UDP vs BackupAssist comparison

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Arcserve UDP

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and BackupAssist are competitive products in the backup and data protection industry. User reviews indicate that BackupAssist generally offers superior features and usability, although Arcserve UDP provides significant value in pricing and support.

Features: Users appreciate Arcserve UDP for its comprehensive backup solutions, extensive disaster recovery options, and significant support resources. BackupAssist, on the other hand, is favored for its user-friendly approach, efficient file-level backups, and ease of use.

Room for Improvement: Arcserve UDP users often mention the need for a more intuitive setup process, improved technical documentation, and enhanced user interface. BackupAssist users suggest enhancing cloud backup capabilities, reducing the complexity of advanced features, and boosting system performance for large-scale deployments.

Ease of Deployment and Customer Service: Arcserve UDP deployment is generally considered straightforward but could benefit from clearer documentation. Customer service is highly rated, offering prompt support. BackupAssist deployment receives praise for its simplicity and quick setup, with customer service also regarded positively.

Pricing and ROI: Users find Arcserve UDP’s pricing competitive and appreciate the solid return on investment it provides over time. BackupAssist also offers good value, though some users feel the initial setup costs are higher.

To learn more, read our detailed Arcserve UDP vs. BackupAssist Report (Updated: April 2025).

Arcserve UDP vs. BackupAssist

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

19th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (10th)

BackupAssist

Ranking in Backup and Recovery

70th

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

MSP Backup (12th)

Mindshare comparison

As of April 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.2%, down from 1.5% compared to the previous year. The mindshare of BackupAssist is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

MukundKambli

Senior Solutions Architect at Team Computers

Global deduplication, stable, and flexible licensing options

I give the solution ten out of ten. This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products. We are the system integrators for our clients, so we design the solution as per the customer's requirements. We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements. I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes. I recommend this solution.

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RichardMukarakate

Director at Gemini Systems

Provides ransomware protection, does good reporting, and is close to perfect for our use case

The main challenge that I have had with it was no line of support, but I've anyway taken away the Linux machine that I was using. So, I don't need that anymore. I'm migrating my Exchange to the cloud. So, I probably will stop using the exchange backup side of it sometime next year, but the rest of the virtual machines that I have on-premises are very well covered by it. To be able to back up my online Exchange, I know there is a backup in the cloud, but I prefer to have something physical with something on my premises as well. It stopped doing my backups after I did the last update on it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too."

"There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good."

"One of the things that I do like about it is that it has a very good deduplication feature."

"I like the tool's speed."

"The most valuable features are that it is able to restore quickly and that it is able to virtually restore on Hyper-V."

"I would recommend it if there is a general case."

"The ROI is very good because of the speed of the backup."

"The product's deployment process was straightforward."

More Arcserve UDP pros

"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."

"I have found that the backups are usually very successful."

"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."

"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."

Cons

"It takes much time to verify and consolidate images for backups."

"Its interface can be improved. I find it unintuitive."

"The support could be more knowledgeable and faster."

"The problem is just reliability. If the promises in the marketing material were realized in real life, it would be the perfect solution, but it's just the reliability issues."

"The solution can improve by allowing older versions to support the latest version of the OS."

"Licensing is an area that needs improvement."

"We cannot restore each user's mailbox. Each user's mailbox should be independently restorable. Also, this solution is very slow. If you select all of the servers, it runs for a long time... It needs to be faster. Finally, If anything happens to one server we should be able to switch to another server."

"The time to backup servers that sit in DMZ must be improved."

More Arcserve UDP cons

"In the future I would like to see more support for Linux."

"The solution needs a dashboard or some form of central control from which you can manage all backups."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"It stopped doing my backups after I did the last update on it."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

Pricing and Cost Advice

"The pricing of the product can be considered to be reasonable enough for the Asian region."

"The price of this product is high and it should be lower."

"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."

"As an MSP partner, I believe that the prices are fair."

"The solution is very expensive."

"I do not work with the pricing or licensing issues of the solution for our organization."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."

"I feel that the product is fairly priced."

More Arcserve UDP pricing and cost advice

"The cost of the solution is reasonable and there are add-on options that can be purchased. I have used other solutions that are a lot more expensive that are not as good. The ability to get support is very simple and very reasonable from a cost standpoint."

"The product pricing here in Zimbabwe is good, I cannot complain."

"It's on a yearly basis, but I'm not the one who does the licensing on that. I don't have any figures, but it's on a yearly basis, and I believe it's reasonable."

"There's a yearly licensing cost. The costs might be around $2000 USD annually."

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Non Profit

10%

Government

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

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What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...

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Comparisons

Veeam Data Platform vs Arcserve UDP

Compared 41% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 9% of the time

Rubrik vs Arcserve UDP

Compared 9% of the time

Dell PowerProtect DD (Data Domain) vs Arcserve UDP

Compared 6% of the time

Veritas Backup Exec vs Arcserve UDP

Compared 5% of the time

More Arcserve UDP Competitors

Veeam Data Platform vs BackupAssist

Compared 63% of the time

Acronis Cyber Protect vs BackupAssist

Compared 37% of the time

More BackupAssist Competitors

Product Reports

Arcserve UDP

Download Arcserve UDP product report

Download BackupAssist product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

No data available

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

BackupAssist is a comprehensive backup and recovery software designed for small and medium-sized businesses. It offers a wide range of features to ensure data protection and minimize downtime in case of system failures or disasters. With BackupAssist, users can easily create and manage backups for their critical data, applications, and systems.

One of the key features of BackupAssist is its support for multiple backup types, including full, incremental, and differential backups. This flexibility allows users to choose the backup strategy that best suits their needs and optimize storage space and backup time. Additionally, BackupAssist supports both local and remote backups, enabling users to store their backups on external drives, network shares, or cloud storage services.

BackupAssist also provides advanced features for application-specific backups, such as Microsoft Exchange, SQL Server, and Hyper-V. These features ensure that critical business applications are backed up correctly and can be quickly restored in case of data loss or system failures. Moreover, BackupAssist offers granular recovery options, allowing users to restore individual files, folders, or even specific application items.

To further enhance data protection, BackupAssist includes features like encryption, compression, and verification. Encryption ensures that backups are securely stored and can only be accessed by authorized users. Compression reduces the backup size, optimizing storage space and reducing backup time. Verification checks the integrity of backups, ensuring that they can be successfully restored when needed.

BackupAssist also offers a range of disaster recovery options, including bare-metal recovery and virtual machine backups. Bare-metal recovery allows users to restore their entire system to new or existing hardware, minimizing downtime in case of hardware failures or system crashes. Virtual machine backups enable users to protect their virtualized environments, ensuring business continuity in virtualized infrastructures.

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Monash University, NASA, NYU, Pfizer, RAF Association, Rockwell Colins, University of Arizona, US Department of State, Volvo

Arcserve UDP vs. BackupAssist