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Arctic Wolf Managed Detection and Response vs Carbon Black Managed Detection and Response comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arctic Wolf Managed Detecti...
Ranking in Managed Detection and Response (MDR)
3rd
Average Rating
9.2
Reviews Sentiment
7.4
Number of Reviews
20
Ranking in other categories
SOC as a Service (1st)
Carbon Black Managed Detect...
Ranking in Managed Detection and Response (MDR)
23rd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Managed Detection and Response (MDR) category, the mindshare of Arctic Wolf Managed Detection and Response is 9.8%, down from 10.4% compared to the previous year. The mindshare of Carbon Black Managed Detection and Response is 0.8%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Kimberly Brock - PeerSpot reviewer
Real-time threat detection has improved with comprehensive asset scanning
The threat intelligence feature is expected to be a significant advantage. However, a section for software inventory and real-time comparison with current CVEs would be beneficial. One can review an inventory of assets being scanned, including a software inventory along with CVE updates based on a company's software subscriptions, would be a game changer.
Dejan Zecevic - PeerSpot reviewer
Easy to install, runs smoothly, and offers good performance
Carbon Black was sold to Broadcom, and VMware basically was the owner of the Carbon Black. Now Broadcom is the owner of VMware. As the solution has changed hands, I expect some changes in licensing and in support. It remains to be seen if that will be good or bad.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution works well for our team as it offers a hands-off approach, which we need."
"The tool definitely saves money for our company's customers."
"What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM."
"They provide useful quarterly updates."
"We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources."
"Arctic Wolf is laser-focused on providing top-notch customer service."
"The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious."
"The agents give pretty good visibility into what is happening at the endpoint."
"The greatest value of MDR involves the tests, reporting and alerts, so that we may respond immediately."
"The installation process is quick and easy."
"Carbon Black provides an overview of all our assets and their status."
"The valuable features are threat hunting, threat intelligence feeds, and it culls all the activities of the endpoint. Additionally, the ML and AI engines are really good."
 

Cons

"Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement."
"It would be great if the whole process of determining vendor risk could be simplified by Arctic Wolf."
"I have heard that the tool doesn't go right to the endpoints."
"We need an easier way to audit and act on agents."
"While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with."
"It's nitpicky; however, if it could integrate with more of our products, like our CRM, that would be ideal. They may only integrate with Salesforce. We use a different mid-market CRM."
"The only frustrating aspect is the lack of support for Windows on ARM devices. We cannot fully secure these devices until they release an updated version of their agent software."
"If you are not in the security field, this can be difficult to figure out from time to time."
"Carbon Black's support could be better."
"In the future, it would be great if they could provide endpoint management and the ADR solution together in this package."
"As the solution has changed hands, I expect some changes in licensing and in support. It remains to be seen if that will be good or bad."
 

Pricing and Cost Advice

"I rate the tool's pricing a nine out of ten."
"It is more expensive than CrowdStrike, but it also has more features. I don't remember the amount, but I do remember that it was on the higher side. I believe we have five sensors, and the sensors have a yearly cost. We don't have any additional costs, but I know that if we have more features, they will add to the cost."
"I find their pricing to be reasonable and competitive."
"The pricing is pretty competitive."
"The pricing is fair."
"The price of this solution is inexpensive compare with others. The company went out of its way to provide us with a favorable discount. However, there is room for improving the current licensing model and the price of some of the fees. The model is complex and could be streamlined."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
11%
Government
7%
Financial Services Firm
6%
Computer Software Company
13%
Financial Services Firm
11%
Comms Service Provider
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Arctic Wolf Managed Detection and Response?
The agents give pretty good visibility into what is happening at the endpoint.
What is your experience regarding pricing and costs for Arctic Wolf Managed Detection and Response?
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options. We value the ease of use and hands-off approach.
What needs improvement with Arctic Wolf Managed Detection and Response?
The only frustrating aspect is the lack of support for Windows on ARM devices. We cannot fully secure these devices until they release an updated version of their agent software.
 

Also Known As

Arctic Wolf AWN CyberSOC
Carbon Black Cloud Managed Detection Deliver
 

Overview

 

Sample Customers

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks
Coincheck, Mednax, Charles River, Chick-fil-A, Netflix, Domino's Pizza
Find out what your peers are saying about Arctic Wolf Managed Detection and Response vs. Carbon Black Managed Detection and Response and other solutions. Updated: January 2025.
841,004 professionals have used our research since 2012.