Atlassian Confluence vs Hyland OnBase comparison

Corporate Portals (Enterprise Information Portals)

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Helped 896,692 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atlassian Confluence

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

109

Ranking in other categories

Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (2nd)

Hyland OnBase

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (14th), Enterprise Content Management (5th), Low-Code Development Platforms (14th)

Mindshare comparison

Atlassian Confluence and Hyland OnBase aren’t in the same category and serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 13.4%, down 14.2% compared to last year.
Hyland OnBase, on the other hand, focuses on Business Process Management (BPM), holds 1.1% mindshare, up 0.4% since last year.

Corporate Portals (Enterprise Information Portals) Mindshare Distribution
Product	Mindshare (%)
Atlassian Confluence	13.4%
SharePoint	19.8%
Drupal	18.6%
Other	48.199999999999996%

Corporate Portals (Enterprise Information Portals)

Business Process Management (BPM) Mindshare Distribution
Product	Mindshare (%)
Hyland OnBase	1.1%
Camunda	7.2%
IBM BPM	4.0%
Other	87.7%

Business Process Management (BPM)

Featured Reviews

Talha Hussain.

Project Manager at a transportation company with 10,001+ employees

Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity

We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…

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Abdul_Jabbar

Senior Software Engineer at Infosys

Automated workflows have transformed document handling and support daily approvals and billing

The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For me, the most valuable feature is its high performance. It's crucial for us in the bank, as we handle a massive number of transactions every day."

"I think that it is one of the best products on the market from my experience."

"Atlassian Confluence has helped the company a lot."

"It's easy to search for information."

"Document collaboration is the most valuable aspect of the solution."

"The interface is good....I didn't face any issues with the scalability. It was very good."

"I think that it is one of the best products on the market from my experience."

"Copying another page and providing an option to edit everything is valuable."

More Atlassian Confluence pros

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"This solution is easy to implement and easy to use as long as you know what your business requirement are or the specifications are straightforward."

"The product's initial setup phase is not difficult."

"Its most valuable aspect is its flexibility"

"Hyland OnBase has had a positive impact on my organization by reducing manual processes and approval times since the documents are centralized and digitized."

"I like the flexibility and its modular nature that allows us to create solutions that meet our business needs."

"With Hyland OnBase, every document is unique, and access can be restricted and audited depending on user permission, allowing a company to take control of their information and be more productive."

More Hyland OnBase pros

Cons

"It would be good if they can continue working towards making documentation and editing as quick and easy as possible. It has got a lot of capability, but I don't know how to use it. I don't find some of the things that intuitive. Sometimes, it doesn't seem obvious to me how to use it, but it is like learning any new tool. You actually need to get trained on the tool to get maximum out of it."

"Some macros can be technical, and they are better managed on the Confluence cloud rather than on-premises. For example, when you add an image on the cloud, you can resize it just by using the mouse. This is not the case on-premises yet. You have to write pixels of the size of the image sometimes. Some of the very old macros are still there, and some of them are technical. It can be hard for users if they are not from an IT background to understand how to use them quickly."

"I have a couple of different pipelines that I work with. However, I'd like to see them displayed differently on the same dashboard. So, I would like to have a unified dashboard to view the different pipelines."

"The price could be improved. I have heard that certain adjustments would be made in 2024 and that it will then be more expensive, but I don't know the specifics."

"When comparing page changes, you are only able to select 2 pages. While this is useful, it has proven to be a slight limitation when many people are editing a document."

"I don't find some of the things that intuitive."

"Some of the very old macros are still there, and some of them are technical. It can be hard for users if they are not from an IT background to understand how to use them quickly."

"The cost of the solution is too high."

More Atlassian Confluence cons

"As the system grows in terms of number of modules, features, and functionality, options can be confusing and they can conflict with other options that you enable."

"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"Hyland OnBase could be improved in terms of service support response time."

"The application could potentially be more open-source, allowing integration with more solutions."

"The migration is a bit difficult in the tool."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

More Hyland OnBase cons

Pricing and Cost Advice

"Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive."

"The Confluence pricing is good. The only challenge we have experienced is with Jira and the add ons we use that need to be paid for separately."

"Confluence charges an extra fee for analytics."

"The price of the on-premises data center version is too expensive."

"We pay $350 a month to use the solution."

"Licenses are quite expensive"

"The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone."

"There is an annual license."

More Atlassian Confluence pricing and cost advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"The tool's price is high."

"OnBase is reasonably priced."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

11%

Construction Company

Computer Software Company

Government

11%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	27
Large Enterprise	54

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	13

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?

Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.

What needs improvement with Atlassian Confluence?

Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...

What is your primary use case for Atlassian Confluence?

We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...

What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

What needs improvement with Hyland OnBase?

Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.

What is your primary use case for Hyland OnBase?

Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...

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Product Reports

Atlassian Confluence

Download Atlassian Confluence product report

Hyland OnBase

Download Hyland OnBase product report

Also Known As

Confluence

OnBase

Overview

Atlassian Confluence streamlines teamwork through its integration with Jira and document management, allowing seamless collaboration and content management for teams.

Atlassian Confluence is renowned for its seamless integration with Jira, facilitating efficient knowledge sharing and collaboration. Users benefit from real-time editing, customizable templates, and a robust search function. The platform supports connectivity with external tools such as Google Drive and Microsoft 365, enhancing the document management experience. It prioritizes intuitive content management, version control, and flexible page structures, enabling teams to work cohesively. Improvements are needed in search functionality, Microsoft Teams integration, AI capabilities, and document editing features.

What key features does Atlassian Confluence offer?

Real-time Collaboration: Enables multiple users to edit and manage content simultaneously.
Customizable Templates: Provides a variety of templates to tailor documents to specific needs.
Robust Search Function: Allows for quick retrieval of information.
Integration with External Tools: Seamlessly connects with Google Drive and Microsoft 365.
Macros Support: Enhances document functionality with extended features and content embedding.

What benefits or ROI should organizations look for?

Improved Collaboration: Facilitates team communication and knowledge sharing.
Enhanced Efficiency: Streamlines project management and documentation processes.
Increased Productivity: Reduces time spent on document handling and workflow optimization.
Seamless Integration: Maintains connectivity with existing tools like Jira for effective task management.

In specific industries, Atlassian Confluence serves as a comprehensive documentation and collaboration platform. It is particularly valuable in tech sectors for software documentation, while organizations leverage it for drafting team notes, release notes, and policy records. It plays a pivotal role in internal communication, project tracking, and development, supporting teams in managing complex projects efficiently.

Atlassian

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Corporate Portals (Enterprise Information Portals)