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Atlassian Confluence vs Hyland OnBase comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
107
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (1st)
Hyland OnBase
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Business Process Management (BPM) (15th), Enterprise Content Management (6th), Low-Code Development Platforms (13th)
 

Mindshare comparison

Atlassian Confluence and Hyland OnBase aren’t in the same category and serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 13.0%, down 16.0% compared to last year.
Hyland OnBase, on the other hand, focuses on Business Process Management (BPM), holds 1.4% mindshare, up 0.3% since last year.
Corporate Portals (Enterprise Information Portals) Market Share Distribution
ProductMarket Share (%)
Atlassian Confluence13.0%
SharePoint24.3%
Liferay Digital Experience Platform16.8%
Other45.900000000000006%
Corporate Portals (Enterprise Information Portals)
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
Hyland OnBase1.4%
Camunda9.3%
IBM BPM4.1%
Other85.2%
Business Process Management (BPM)
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
reviewer1981395 - PeerSpot reviewer
Product owner at a computer software company with 10,001+ employees
Seamless data management enhances security while monolithic architecture and reporting need improvements
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns. Additionally, there could be more integration points with products Hyland has acquired, such as Alfresco and Nuxeo. Offering a trial version with basic features would allow users to experience the product before purchasing. I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's extremely intuitive."
"The ease of use has been one of the most valuable features. It has a very simple wiki."
"A simple tool for developers to write and record team decisions explaining the product that they are creating."
"The best feature is document management."
"One of the best features of Atlassian Confluence is that it integrates really well with Jira, and it's easy to use."
"As for valuable features, the team management features help us to share information very easily."
"The solution offers a lot of freedom when drafting directly online."
"The interface is good....I didn't face any issues with the scalability. It was very good."
"I like the cloud and its integrability."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The product's initial setup phase is not difficult."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
 

Cons

"The one way in which this solution could be improved is by offering better design and UI."
"Atlassian Confluence could improve the stability, there are timeouts sometimes."
"The dashboards should be improved."
"Space maintenance could be made a little more user-friendly."
"The way Atlassian Confluence handles tickets could be improved."
"When we have a project that we don't want to share with everybody but want people to know that it exists, there is no way to do this in Confluence. When a project is not shared, people cannot see that it exits."
"They can improve the table feature of Confluence. It is currently not adequate."
"There is room for improvement in terms of pricing."
"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"Software malfunctioning usually occurs when we receive documents from external sources."
"The migration is a bit difficult in the tool."
"The solution’s initial setup is a little difficult."
"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The application could potentially be more open-source, allowing integration with more solutions."
 

Pricing and Cost Advice

"Confluence charges an extra fee for analytics."
"I am using the paid version. My company has purchased it for company employees. We are using Confluence as a company. I don't know how much it costs, but its price is good enough. Its price is not so high."
"The issues I have with the pricing are in respect to the add-ons."
"The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone."
"The Confluence pricing is good. The only challenge we have experienced is with Jira and the add ons we use that need to be paid for separately."
"Making integration with other tools easier would be beneficial."
"The price of the on-premises data center version is too expensive."
"Maybe we're only using 10% of it, but we have to pay for everything."
"The solution costs around $6,000 per month."
"The tool's price is high."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"OnBase is reasonably priced."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
12%
Computer Software Company
7%
Government
6%
Government
12%
Financial Services Firm
12%
Computer Software Company
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise26
Large Enterprise52
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise8
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Currently, I have no suggestions for improvements. There are no issues with stability or downtime with Atlassian Confluence.
What is your experience regarding pricing and costs for Hyland OnBase?
I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...
What needs improvement with Hyland OnBase?
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...
What is your primary use case for Hyland OnBase?
I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.
 

Also Known As

Confluence
OnBase
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: January 2026.
881,455 professionals have used our research since 2012.