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Atlassian Confluence vs Hyland OnBase comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (1st)
Hyland OnBase
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
17
Ranking in other categories
Business Process Management (BPM) (14th), Enterprise Content Management (6th), Low-Code Development Platforms (15th)
 

Mindshare comparison

Atlassian Confluence and Hyland OnBase aren’t in the same category and serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 13.0%, down 16.0% compared to last year.
Hyland OnBase, on the other hand, focuses on Business Process Management (BPM), holds 1.3% mindshare, up 0.3% since last year.
Corporate Portals (Enterprise Information Portals) Mindshare Distribution
ProductMindshare (%)
Atlassian Confluence13.0%
SharePoint22.9%
Drupal16.7%
Other47.400000000000006%
Corporate Portals (Enterprise Information Portals)
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Hyland OnBase1.3%
Camunda9.2%
IBM BPM4.3%
Other85.2%
Business Process Management (BPM)
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
Arjurn Dakash - PeerSpot reviewer
Project Manager at Deloitte
Workflow automation has transformed case management and reduced errors across our processes
Hyland OnBase is a great tool for document storage and retrieval, automating business processes using workflow, and building applications in WorkView. It saves a lot of time, reduces human errors, and is very cost-effective. Hyland OnBase has drastically improved our business processes and made everyone's jobs easier. Hyland OnBase is a fantastic system that does a lot for my organization. We use it for indexing and storing documents as the main reason we use Hyland OnBase, but it also has many features that we use every day. Workflows are the most common way that our employees interact with Hyland OnBase. We also ingest thousands of documents every day, and with our continued rate of growth, we do not see Hyland OnBase having any trouble handling the added traffic. It is very scalable. The best features Hyland OnBase offers include workflows, document retention and security, document ingesting and indexing, and document retrieval and storage. The user-friendly interface makes it very easy to use and provides a smooth learning curve for new users. Workflow is used to quickly and easily configure and improve business processes. We also have automation through workflow, which saves time and cost. Reporting dashboards allow us to create useful reports to keep personnel informed, making data-driven decisions easier. While we have grown a lot over the past five years, Hyland OnBase has allowed us to maintain our existing workflows rather than hiring additional employees, requiring fewer employees thanks to Hyland OnBase. Since Hyland OnBase is our central repository for all documents, our documents are more secure, allow greater work flexibility, especially for remote work, are more easily accessible, and are smarter. It has changed the way we as a company work. Through workflow automation, we have been able to save a lot of time, with forty to fifty-five percent of time being saved currently.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of Atlassian Confluence are version management and search and linkage to the JIRA tickets."
"It is a very popular tool."
"Confluence is scalable. Our company has 1,000 employees, and we're growing."
"Easy to share information and the integration with JIRA is good."
"Confluence is the BEST wiki on the market."
"The product has a valuable feature for quick verification of documents."
"I like the documentation. It's a central platform, and there are many things that I can do with it. I'm very pleased about it."
"Copying another page and providing an option to edit everything is valuable."
"The solution's most valuable features are integration and flexibility."
"The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours."
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"Its most valuable aspect is its flexibility"
 

Cons

"Deployment can be painful when you have to deal with different Java versions or keystores."
"The standard table capability is substandard and virtually unusable."
"We have to use other applications that make Atlassian Confluence more customized for what you want. They should improve by adding the ability to make more customizations."
"Customer Service: As an Enterprise Customer the service is not sufficient. Our concerns are not being addressed."
"Being robust when dealing with complex pages, eating too much CPU, badly designed plugins."
"The search function is not great."
"The flexibility and simplicity of this solution could be improved."
"On the cloud, we do not have a source editor if you want to go and validate the watch type of HTML or if you want to pull that HTML content for that cloud of pages."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"The solution’s initial setup is a little difficult."
"The migration is a bit difficult in the tool."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"Hyland OnBase can be improved by reducing the many different applications that need to be used when being an administrator for this product."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
 

Pricing and Cost Advice

"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
"For us, it's free to use. We don't pay any licensing."
"The Confluence pricing is good. The only challenge we have experienced is with Jira and the add ons we use that need to be paid for separately."
"When you purchase this solution you get some support."
"There is an annual license."
"The price of the on-premises data center version is too expensive."
"Licenses are quite expensive"
"In my opinion, it's worth the investment"
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The solution costs around $6,000 per month."
"OnBase is reasonably priced."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"The tool's price is high."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
11%
Computer Software Company
7%
Construction Company
7%
Government
11%
Financial Services Firm
10%
Computer Software Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise27
Large Enterprise52
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise13
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
What I would like to improve in the product is definitely the Jira integration. It is hard to tell which product is lagging or lacking because I can usually find a feature on the Marketplace if I a...
What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.
What is your primary use case for Hyland OnBase?
Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...
 

Also Known As

Confluence
OnBase
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: March 2026.
885,444 professionals have used our research since 2012.