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Atlassian Confluence vs Hyland OnBase comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (1st)
Hyland OnBase
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
15
Ranking in other categories
Business Process Management (BPM) (14th), Enterprise Content Management (6th), Low-Code Development Platforms (14th)
 

Mindshare comparison

Atlassian Confluence and Hyland OnBase aren’t in the same category and serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 13.1%, down 15.3% compared to last year.
Hyland OnBase, on the other hand, focuses on Business Process Management (BPM), holds 1.2% mindshare, up 0.3% since last year.
Corporate Portals (Enterprise Information Portals) Mindshare Distribution
ProductMindshare (%)
Atlassian Confluence13.1%
SharePoint21.9%
Drupal17.0%
Other48.0%
Corporate Portals (Enterprise Information Portals)
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Hyland OnBase1.2%
Camunda7.9%
IBM BPM4.1%
Other86.8%
Business Process Management (BPM)
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
Abdul_Jabbar - PeerSpot reviewer
Senior Software Engineer at Infosys
Automated workflows have transformed document handling and support daily approvals and billing
The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I find the editing option straightforward and quick."
"The most valuable feature of Atlassian Confluence is the ability to access your files from anywhere."
"This document collaboration platform makes it flexible to reach your documents at any time, with no time or location limitation, so you can access your documents whenever and wherever you want."
"Confluence works as a trunk for our documentations and instructions, and a help centre for our telephone contact centre."
"I don't have a specific number for it, but I consider it to be extensive, given the low cost and widespread use of this tool."
"The integration's very good. You still have integration with lots of third party products, and it's very good."
"Confluence is a good product and I recommend it."
"I like the documentation. It's a central platform, and there are many things that I can do with it. I'm very pleased about it."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"The solution's most valuable features are integration and flexibility."
"The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours."
"I like the flexibility and its modular nature that allows us to create solutions that meet our business needs."
"OnBase is a remarkable tool; it is a well-done product with amazing stability that can grow horizontally and vertically and is built for growth, with technical support that is quite good and available throughout the year."
 

Cons

"Customer service: I would give them a rating of 7/10. The technical support was helpful."
"Atlassian Confluence could improve the stability, there are timeouts sometimes."
"The solution is not very user-friendly."
"Working with tables is a nightmare."
"It takes some thought into how to structure Confluence in a way which is intuitive for the team to use."
"The search function is not great."
"Athlassian Confluence certainly does not save me money with the license fee involved."
"Sometimes it has issues with cron jobs crashing - I need to check more recent versions to see if this has been resolved."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"Hyland OnBase can be improved because Report Services is an additional license and should be included with the base product."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
"As the system grows in terms of number of modules, features, and functionality, options can be confusing and they can conflict with other options that you enable."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."
 

Pricing and Cost Advice

"This is a very expensive solution."
"The price of the on-premises data center version is too expensive."
"Maybe we're only using 10% of it, but we have to pay for everything."
"Confluence charges an extra fee for analytics."
"The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone."
"We have to pay licensing fees."
"In my opinion, it's worth the investment"
"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
"OnBase is reasonably priced."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The solution costs around $6,000 per month."
"The tool's price is high."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
11%
Construction Company
7%
Computer Software Company
6%
Government
11%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise27
Large Enterprise52
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise13
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.
What is your primary use case for Hyland OnBase?
Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...
 

Also Known As

Confluence
OnBase
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: April 2026.
890,071 professionals have used our research since 2012.