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Atlassian Confluence vs Hyland OnBase comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (1st)
Hyland OnBase
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
15
Ranking in other categories
Business Process Management (BPM) (14th), Enterprise Content Management (6th), Low-Code Development Platforms (14th)
 

Mindshare comparison

Atlassian Confluence and Hyland OnBase aren’t in the same category and serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 13.6%, down 15.9% compared to last year.
Hyland OnBase, on the other hand, focuses on Business Process Management (BPM), holds 1.2% mindshare, up 0.4% since last year.
Corporate Portals (Enterprise Information Portals) Mindshare Distribution
ProductMindshare (%)
Atlassian Confluence13.6%
SharePoint20.3%
Drupal17.6%
Other48.5%
Corporate Portals (Enterprise Information Portals)
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Hyland OnBase1.2%
Camunda7.7%
IBM BPM4.1%
Other87.0%
Business Process Management (BPM)
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
Abdul_Jabbar - PeerSpot reviewer
Senior Software Engineer at Infosys
Automated workflows have transformed document handling and support daily approvals and billing
The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is just the fact that it is a one-stop shop for all project documentation, compared to storing things in files and directories and stuff like that, and it provides the overall usability and accessibility of many projects and documents in one area."
"The trial stages, the ability to connect it to Jira, and the ability to export in PDF are all good capabilities."
"I would recommend Confluence, especially for anyone that is using other Atlassian products."
"Overall, I love the ability to quickly upload and preview documents."
"The best feature is document management."
"The most valuable feature of Atlassian Confluence is the ability to access your files from anywhere."
"JIRA has allowed my organization to aggregate our entire portfolio into one system and to eliminate five other disparate solutions."
"I rate this solution a nine out of ten."
"OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions."
"With Hyland OnBase, every document is unique, and access can be restricted and audited depending on user permission, allowing a company to take control of their information and be more productive."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"Its most valuable aspect is its flexibility"
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The product's initial setup phase is not difficult."
"I like the flexibility and its modular nature that allows us to create solutions that meet our business needs."
 

Cons

"The standard table capability is substandard and virtually unusable."
"We would like there to be more advanced data manipulation features available in this solution, such as creating more complex charts, and a column freezing option."
"Some elements of the user interface could be more user-friendly, including embedding diagrams."
"The UI is good but bland. It could be updated a bit to make it more modern and interesting to look at."
"There are some issues with performance when creating tables."
"The scalability for larger companies could be improved."
"Customer Service: As an Enterprise Customer the service is not sufficient. Our concerns are not being addressed."
"When comparing page changes, you are only able to select 2 pages. While this is useful, it has proven to be a slight limitation when many people are editing a document."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"Hyland OnBase can be improved because Report Services is an additional license and should be included with the base product."
"Software malfunctioning usually occurs when we receive documents from external sources."
"Hyland OnBase could be improved in terms of service support response time."
"The solution’s initial setup is a little difficult."
"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
 

Pricing and Cost Advice

"We pay $350 a month to use the solution."
"Maybe we're only using 10% of it, but we have to pay for everything."
"To my knowledge, Atlassian Confluence had a pricing approach which is a commercial open-source solution, so that if you are a company, you had to pay an amount. This fee was not huge compared to other traditional solutions, and it was free for personal use or if you were an individual."
"We have a site license for Atlassian Confluence and there are some limitations on external users."
"There is a license needed to use Atlassian Confluence."
"For us, it's free to use. We don't pay any licensing."
"We have to pay licensing fees."
"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
"The tool's price is high."
"OnBase is reasonably priced."
"The solution costs around $6,000 per month."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
11%
Construction Company
7%
Computer Software Company
6%
Government
11%
Financial Services Firm
11%
Healthcare Company
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise27
Large Enterprise52
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise13
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.
What is your primary use case for Hyland OnBase?
Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...
 

Also Known As

Confluence
OnBase
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: April 2026.
892,678 professionals have used our research since 2012.