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Atlassian Confluence vs Hyland OnBase comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (1st)
Hyland OnBase
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
17
Ranking in other categories
Business Process Management (BPM) (14th), Enterprise Content Management (6th), Low-Code Development Platforms (14th)
 

Mindshare comparison

Atlassian Confluence and Hyland OnBase aren’t in the same category and serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 13.1%, down 15.3% compared to last year.
Hyland OnBase, on the other hand, focuses on Business Process Management (BPM), holds 1.2% mindshare, up 0.3% since last year.
Corporate Portals (Enterprise Information Portals) Mindshare Distribution
ProductMindshare (%)
Atlassian Confluence13.1%
SharePoint21.9%
Drupal17.0%
Other48.0%
Corporate Portals (Enterprise Information Portals)
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Hyland OnBase1.2%
Camunda7.9%
IBM BPM4.1%
Other86.8%
Business Process Management (BPM)
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
Arjurn Dakash - PeerSpot reviewer
Project Manager at Deloitte
Workflow automation has transformed case management and reduced errors across our processes
Hyland OnBase is a great tool for document storage and retrieval, automating business processes using workflow, and building applications in WorkView. It saves a lot of time, reduces human errors, and is very cost-effective. Hyland OnBase has drastically improved our business processes and made everyone's jobs easier. Hyland OnBase is a fantastic system that does a lot for my organization. We use it for indexing and storing documents as the main reason we use Hyland OnBase, but it also has many features that we use every day. Workflows are the most common way that our employees interact with Hyland OnBase. We also ingest thousands of documents every day, and with our continued rate of growth, we do not see Hyland OnBase having any trouble handling the added traffic. It is very scalable. The best features Hyland OnBase offers include workflows, document retention and security, document ingesting and indexing, and document retrieval and storage. The user-friendly interface makes it very easy to use and provides a smooth learning curve for new users. Workflow is used to quickly and easily configure and improve business processes. We also have automation through workflow, which saves time and cost. Reporting dashboards allow us to create useful reports to keep personnel informed, making data-driven decisions easier. While we have grown a lot over the past five years, Hyland OnBase has allowed us to maintain our existing workflows rather than hiring additional employees, requiring fewer employees thanks to Hyland OnBase. Since Hyland OnBase is our central repository for all documents, our documents are more secure, allow greater work flexibility, especially for remote work, are more easily accessible, and are smarter. It has changed the way we as a company work. Through workflow automation, we have been able to save a lot of time, with forty to fifty-five percent of time being saved currently.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A simple tool for developers to write and record team decisions explaining the product that they are creating."
"Confluent is a very good product, but only if you are using it to the fullest."
"The most valuable features of Atlassian Confluence are version management and search and linkage to the JIRA tickets. They are integrated very well together. You can have links from many places and can easily jump from one to the other. If you want to find all the information about a topic, you only need to click and you receive the information."
"Highly recommended to any organization as a way of breaking down silos and sharing information more effectively across teams and departments."
"Atlassian Confluence is flexible and allows adding different types of context on the page and connecting a hypertext, like a web page, without a source."
"The solution is very intuitive and provides excellent content management."
"I would recommend Confluence to other users because it's easy to use and integrates well with other documentation tools."
"SharePoint is very confusing, but Atlassian Confluence is very simple."
"OnBase is a remarkable tool; it is a well-done product with amazing stability that can grow horizontally and vertically and is built for growth, with technical support that is quite good and available throughout the year."
"I like the cloud and its integrability."
"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."
"A single platform with multiple capabilities to orchestrate processes, complex business rules and all types of business content."
"The solution is very developed and we are not taking full advantage of its functionalities."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"With Hyland OnBase, every document is unique, and access can be restricted and audited depending on user permission, allowing a company to take control of their information and be more productive."
"The most valuable features are that it's very secure and provides audit trails for our documents."
 

Cons

"There is no concept of peer review or a draft mode - whatever you write is live."
"There are some issues with performance when creating tables."
"The UI is good but bland. It could be updated a bit to make it more modern and interesting to look at."
"Working with 3rd party content i.e. MS Office, PDF files, email integration."
"The scalability for larger companies could be improved."
"The standard table capability is substandard and virtually unusable."
"Atlassian Confluence could improve the stability, there are timeouts sometimes."
"An area for improvement would be the intuitiveness of using the features, especially if you want to customize."
"Hyland OnBase can be improved because Report Services is an additional license and should be included with the base product."
"The solution’s initial setup is a little difficult."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"For my case, there should be a cleaner, easy-to-use change management and migration tool, which would be great."
"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"Software malfunctioning usually occurs when we receive documents from external sources."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
 

Pricing and Cost Advice

"In my opinion, it's worth the investment"
"When you purchase this solution you get some support."
"For us, it's free to use. We don't pay any licensing."
"Making integration with other tools easier would be beneficial."
"We have to pay licensing fees."
"Licenses are quite expensive"
"Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive."
"The Confluence pricing is good. The only challenge we have experienced is with Jira and the add ons we use that need to be paid for separately."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"The tool's price is high."
"The solution costs around $6,000 per month."
"OnBase is reasonably priced."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
12%
Construction Company
7%
Computer Software Company
6%
Government
11%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise27
Large Enterprise52
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise13
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.
What is your primary use case for Hyland OnBase?
Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...
 

Also Known As

Confluence
OnBase
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: March 2026.
886,576 professionals have used our research since 2012.