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Azure OpenAI vs Hugging Face comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure OpenAI
Ranking in AI Development Platforms
1st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
33
Ranking in other categories
No ranking in other categories
Hugging Face
Ranking in AI Development Platforms
4th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the AI Development Platforms category, the mindshare of Azure OpenAI is 12.9%, down from 21.1% compared to the previous year. The mindshare of Hugging Face is 13.5%, up from 7.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Development Platforms
 

Featured Reviews

Viswanath Barenkala - PeerSpot reviewer
Offers tools to moderate generated content and guidance to safely design applications, but it is not consistently accessible
Instead of a feature, the GPT-4 model has been most beneficial for automating tasks. We transitioned from GPT-3.5 to GPT-4 and actively use it. However, we face limitations due to geographic availability, subscription constraints, and rate limiting, which we are currently negotiating and working towards optimizing. While we haven't formally benchmarked Azure OpenAI's language understanding against industry standards, we find it performs well about 70-80% of the time. Occasionally, we need to refine our queries and adapt our systems accordingly to improve accuracy and effectiveness.
SwaminathanSubramanian - PeerSpot reviewer
Versatility empowers AI concept development despite the multi-GPU challenge
Regarding scalability, I'm finding the multi-GPU aspect of it challenging. Training the model is another hurdle, although I'm only getting into that aspect currently. Organizations are apprehensive about investing in multi-GPU setups. Additionally, data cleanup is a challenge that needs to be resolved, as data must be mature and pristine.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product's initial setup phase was pretty easy."
"Our clients are interested in building knowledge bases, particularly in child welfare. In this domain, we focus on supporting caseworkers by compiling and organizing relevant information. This information is then stored in a database using a query. The database generates summaries and reminders for specific actions and even facilitates sending emails to parents or other relevant parties. The system's complexity is tailored to the specific needs of child welfare cases. Additionally, we're exploring opportunities to assist a healthcare organization. Specifically, we're working on streamlining the process of filling out forms required for insurance claims. This effort aims to ensure that hospitals can receive funding or payment for the care they provide."
"Two aspects I appreciate are the turnaround time and ease of use. As it's a managed service, the quick turnaround is beneficial, and the simple interface makes it easy to work with. Performance and scalability are also strong points since you can scale as needed."
"Azure's integration with OpenAI's GPT is beneficial as well, especially for text generation tasks."
"The document intelligence feature has significantly aided in our operations, facilitating the creation of descriptive content."
"Azure OpenAI is used as chat services, allowing me to replace human tasks with analytical capabilities."
"I would rate it a nine out of ten."
"Generative AI or GenAI seems to be the best part of the solution."
"The tool's most valuable feature is that it's open-source and has hundreds of packages already available. This makes it quite helpful for creating our LLMs."
"I appreciate the versatility and the fact that it has generalized many models."
"Hugging Face provides open-source models, making it the best open-source and reliable solution."
"The solution is easy to use compared to other frameworks like PyTorch and TensorFlow."
"I like that Hugging Face is versatile in the way it has been developed."
"The tool's most valuable feature is that it shows trending models. All the new models, even Google's demo models, appear at the top. You can find all the open-source models in one place. You can use them directly and easily find their documentation. It's very simple to find documentation and write code. If you want to work with AI and machine learning, Hugging Face is a perfect place to start."
"The most valuable features are the inference APIs as it takes me a long time to run inferences on my local machine."
"What I find the most valuable about Hugging Face is that I can check all the models on it and see which ones have the best performance without using another platform."
 

Cons

"One area for improvement is providing more flexibility in configuration and connectivity with external tools."
"Azure could significantly benefit from including more LLM models apart from OpenAI, as I often need to switch clouds when a model doesn't meet my requirements."
"I have found the tool unreliable in certain use cases. I aim to enhance the system's latency, particularly in responding to calls. Occasionally, calls don't respond, so I want to improve reliability."
"Sometimes, the responses are repetitive."
"The product must improve its dashboards."
"Azure OpenAI is not available in all regions, and its technical support should be improved."
"We are awaiting the new updates like multi-model capabilities."
"Our customers are worried about data management, ethical, and security issues."
"The solution must provide an efficient LLM."
"Access to the models and datasets could be improved. Many interesting ones are restricted."
"Initially, I faced issues with the solution's configuration."
"Regarding scalability, I'm finding the multi-GPU aspect of it challenging. Training the model is another hurdle, although I'm only getting into that aspect currently."
"I believe Hugging Face has some room for improvement. There are some security issues. They provide code, but API tokens aren't indicated. Also, the documentation for particular models could use more explanation. But I think these things are improving daily. The main change I'd like to see is making the deployment of inference endpoints more customizable for users."
"Implementing a cloud system to showcase historical data would be beneficial."
"The area that needs improvement would be the organization of the materials. It could be clearer and more systematic. It would be good if the layout was clear and we could search the models easily."
"Access to the models and datasets could be improved."
 

Pricing and Cost Advice

"I rate the product pricing six out of ten."
"Regarding pricing and licensing, it's a bit complex due to the minimum purchase requirement for PTO units. We're evaluating the best approach between PTE and pay-as-you-go models. Our organization is cautious about committing to PTE due to the fixed bandwidth reservation, while pay-as-you-go doesn't offer enough flexibility. We're discussing these matters with legal teams to ensure compliance and data security."
"Cost-wise, the product's price is a bit on the higher side."
"The cost structure depends on the volume of data processed and the computational resources required."
"The cost is pretty high. Even by US standards, you would find it high."
"We started with monthly payments, but we plan to switch to yearly billing once we've stabilized our solution."
"The pricing is acceptable, and it's delivering good value for the results and outcomes we need."
"Azure OpenAI is a bit more expensive than other services."
"Hugging Face is an open-source solution."
"I recall seeing a fee of nine dollars, and there's also an enterprise option priced at twenty dollars per month."
"We do not have to pay for the product."
"So, it's requires expensive machines to open services or open LLM models."
"The solution is open source."
"The tool is open-source. The cost depends on what task you're doing. If you're using a large language model with around 12 million parameters, it will cost more. On average, Hugging Face is open source so you can download models to your local machine for free. For deployment, you can use any cloud service."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
Computer Software Company
11%
Financial Services Firm
11%
University
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Azure OpenAI?
The product is easy to integrate with our IT workflow.
What is your experience regarding pricing and costs for Azure OpenAI?
The pricing is very good for handling various kinds of jobs. While small jobs are manageable, more complex jobs require a higher model, which is a bit challenging.
What needs improvement with Azure OpenAI?
Maybe with the next release, the response will be more precise and more human-like.
What do you like most about Hugging Face?
My preferred aspects are natural language processing and question-answering.
What needs improvement with Hugging Face?
Access to the models and datasets could be improved. Many interesting ones are restricted. It would be great if they provided access for students or non-professionals who just want to test things.
What is your primary use case for Hugging Face?
This is a simple personal project, non-commercial. As a student, that's all I do.
 

Overview

Find out what your peers are saying about Azure OpenAI vs. Hugging Face and other solutions. Updated: March 2025.
842,767 professionals have used our research since 2012.