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Azure OpenAI vs Hugging Face comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure OpenAI
Ranking in AI Development Platforms
1st
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
34
Ranking in other categories
No ranking in other categories
Hugging Face
Ranking in AI Development Platforms
3rd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the AI Development Platforms category, the mindshare of Azure OpenAI is 11.0%, down from 20.2% compared to the previous year. The mindshare of Hugging Face is 12.8%, up from 9.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Development Platforms
 

Featured Reviews

Rafael Keller - PeerSpot reviewer
Creates effective scheduling agents with responsive AI capabilities
I am using it to create agents to schedule appointments for clinics and professionals in general. It serves both small and major companies. The primary use case involves creating agents Its ability to understand and respond well to queries, including language translation for clients, is…
SwaminathanSubramanian - PeerSpot reviewer
Versatility empowers AI concept development despite the multi-GPU challenge
Regarding scalability, I'm finding the multi-GPU aspect of it challenging. Training the model is another hurdle, although I'm only getting into that aspect currently. Organizations are apprehensive about investing in multi-GPU setups. Additionally, data cleanup is a challenge that needs to be resolved, as data must be mature and pristine.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product saves a lot of time."
"The most valuable features include analyzing comments and preparing requests for customers, making emails easier and faster."
"We can use the solution to implement our tasks and models quickly."
"I would rate it a nine out of ten."
"The product is easy to integrate with our IT workflow."
"Azure OpenAI is used as chat services, allowing me to replace human tasks with analytical capabilities."
"Its versatility makes it incredibly useful for technical problem-solving, content creation, data analytics, and more."
"We have many use cases for the solution, such as digitalizing records, a chatbot looking at records, and being able to use generative AI on them."
"There are numerous libraries available, and the documentation is rich and step-by-step, helping us understand which model to use in particular conditions."
"My preferred aspects are natural language processing and question-answering."
"The product is reliable."
"I would rate this product nine out of ten."
"The tool's most valuable feature is that it shows trending models. All the new models, even Google's demo models, appear at the top. You can find all the open-source models in one place. You can use them directly and easily find their documentation. It's very simple to find documentation and write code. If you want to work with AI and machine learning, Hugging Face is a perfect place to start."
"What I find the most valuable about Hugging Face is that I can check all the models on it and see which ones have the best performance without using another platform."
"I like that Hugging Face is versatile in the way it has been developed."
"Hugging Face provides open-source models, making it the best open-source and reliable solution."
 

Cons

"I faced one issue with Azure OpenAI: My customer wanted more clarity on the pricing. They were not able to get proper answers from the documentation or the pricing calculator. I suggest that Microsoft maintain standardization in the pricing details published in the documentation and the pricing calculator."
"The fine-tuning of models with the use of Azure OpenAI is an area with certain shortcomings currently, and it can be considered for improvement in the future."
"Sometimes, the responses are repetitive."
"Azure needs to work on its own model development and improve the integration of voice-to-text services, particularly for right-to-left languages such as Arabic and Urdu."
"I noticed there are no instructional videos or guides on the network portal for initial configurations. There is limited information available, and this is a concern for me. I would like to see more resources and guides to address these issues."
"Since we don't train the model on our data, it's a struggle to ensure OpenAI answers questions exclusively from our data. During user testing, we found ways to make the system provide answers from outside sources."
"Sometimes, it gives answers in English, even when the request is in Polish."
"The dialogue manager needs to be improved."
"The initial setup can be rated as a seven out of ten due to occasional issues during model deployment, which might require adjustments."
"Access to the models and datasets could be improved. Many interesting ones are restricted."
"Hugging Face could improve by implementing a search engine or chat bot feature similar to ChatGPT."
"Implementing a cloud system to showcase historical data would be beneficial."
"The solution must provide an efficient LLM."
"I've worked on three projects using Hugging Face, and only once did we encounter a problem with the code. We had to use another open-source embedding from OpenAI to resolve it. Our team has three members: me, my colleague, and a team leader. We looked at the problem and resolved it."
"Regarding scalability, I'm finding the multi-GPU aspect of it challenging. Training the model is another hurdle, although I'm only getting into that aspect currently."
"The area that needs improvement would be the organization of the materials. It could be clearer and more systematic. It would be good if the layout was clear and we could search the models easily."
 

Pricing and Cost Advice

"I rate the product pricing six out of ten."
"The solution's pricing is normal worldwide but expensive in Turkey because Turkey's currency is different."
"The solution's pricing depends on the services you will deploy."
"Cost-wise, the product's price is a bit on the higher side."
"The cost structure depends on the volume of data processed and the computational resources required."
"Azure OpenAI is a bit more expensive than other services."
"If you consider the long-term aspect of any project, Azure OpenAI is a costly solution."
"We started with monthly payments, but we plan to switch to yearly billing once we've stabilized our solution."
"Hugging Face is an open-source solution."
"The tool is open-source. The cost depends on what task you're doing. If you're using a large language model with around 12 million parameters, it will cost more. On average, Hugging Face is open source so you can download models to your local machine for free. For deployment, you can use any cloud service."
"So, it's requires expensive machines to open services or open LLM models."
"I recall seeing a fee of nine dollars, and there's also an enterprise option priced at twenty dollars per month."
"The solution is open source."
"We do not have to pay for the product."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
Computer Software Company
10%
University
10%
Manufacturing Company
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Azure OpenAI?
The product is easy to integrate with our IT workflow.
What is your experience regarding pricing and costs for Azure OpenAI?
In the past, the primary expense involved token limitations which constrained scaling. Recent iterations have increased token allowances, mitigating some challenges associated with concurrent user ...
What needs improvement with Azure OpenAI?
Azure ( /products/microsoft-azure-reviews ) could significantly benefit from including more LLM models apart from OpenAI, as I often need to switch clouds when a model doesn't meet my requirements....
What do you like most about Hugging Face?
My preferred aspects are natural language processing and question-answering.
What needs improvement with Hugging Face?
It is challenging to suggest specific improvements for Hugging Face, as their platform is already very well-organized and efficient. However, they could focus on cleaning up outdated models if they...
What is your primary use case for Hugging Face?
I am working on AI with various large language models for different purposes such as medicine and law, where they are fine-tuned with specific requirements. I download LLMs from Hugging Face for th...
 

Overview

Find out what your peers are saying about Azure OpenAI vs. Hugging Face and other solutions. Updated: June 2025.
861,524 professionals have used our research since 2012.