BackupAssist vs NetApp Cloud Backup comparison

BackupAssist and NetApp are both solutions in the Backup and Recovery category. BackupAssist is ranked #63, while NetApp is ranked #31 with an average rating of 9.0. BackupAssist holds a 0.7% mindshare in BRS, compared to NetApp’s 0.7% mindshare. Additionally, 100% of BackupAssist users are willing to recommend the solution, compared to 100% of NetApp users who would recommend it.

BackupAssist

Read 5 BackupAssist reviews

1,404 Views
1,348 Comparison Views

100% willing to recommend

NetApp Cloud Backup

Read 4 NetApp Cloud Backup reviews

2,003 Views
1,362 Comparison Views

100% willing to recommend

BackupAssist

NetApp Cloud Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

BackupAssist and NetApp Cloud Backup are two key players in the backup solution market. While BackupAssist is praised for its competitive pricing and strong support, NetApp Cloud Backup stands out due to its robust feature set and comprehensive user reviews, suggesting it is well worth the higher price.

Features: BackupAssist offers simplicity and reliability with local and cloud backup options, making it user-friendly. Users value BackupAssist for the ease of use and strong support provided. NetApp Cloud Backup is noted for its seamless integration with existing infrastructure, advanced data protection features, and an extensive feature set.

Room for Improvement: BackupAssist could enhance scalability, improve integration with newer cloud platforms, and expand advanced features. NetApp Cloud Backup could lower deployment complexity, provide better cost management options, and refine the user interface for a smoother experience.

Ease of Deployment and Customer Service: BackupAssist is recognized for its straightforward deployment process and responsive customer support. NetApp Cloud Backup, despite its complexity in deployment, offers detailed documentation and efficient customer service, though it can sometimes be less accessible.

Pricing and ROI: BackupAssist users find the pricing reasonable with a good return on investment, particularly for smaller setups. NetApp Cloud Backup is seen as more expensive but justified by its comprehensive features and scalability, offering a higher ROI in larger or more complex environments.

To learn more, read our detailed BackupAssist vs. NetApp Cloud Backup Report (Updated: April 2026).

Buyer's Guide

BackupAssist vs. NetApp Cloud Backup

April 2026

Download the complete report

Helped 890,124 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BackupAssist

Ranking in Backup and Recovery

63rd

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

MSP Backup (14th)

NetApp Cloud Backup

Ranking in Backup and Recovery

31st

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Deduplication Software (9th), Disk Based Backup Systems (5th), Cloud Backup (33rd), Cloud Storage Gateways (6th)

Mindshare comparison

As of April 2026, in the Backup and Recovery category, the mindshare of BackupAssist is 0.7%, up from 0.2% compared to the previous year. The mindshare of NetApp Cloud Backup is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
NetApp Cloud Backup	0.7%
BackupAssist	0.7%
Other	98.6%

Backup and Recovery

Featured Reviews

RichardMukarakate

Director at Gemini Systems

Provides ransomware protection, does good reporting, and is close to perfect for our use case

The main challenge that I have had with it was no line of support, but I've anyway taken away the Linux machine that I was using. So, I don't need that anymore. I'm migrating my Exchange to the cloud. So, I probably will stop using the exchange backup side of it sometime next year, but the rest of the virtual machines that I have on-premises are very well covered by it. To be able to back up my online Exchange, I know there is a backup in the cloud, but I prefer to have something physical with something on my premises as well. It stopped doing my backups after I did the last update on it.

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Mircea Sandu

Solutions Architect at SC PROSERVICECORP SRL

Offers protection and does scanning of the data in the storage

NetApp has a nasty way of dealing with the license for the product's on-premises virtual NetApp appliance that you need in your whole architecture, and it is not directly linked to NetApp Cloud Backup. It is not a feature that I want to change in NetApp Cloud Backup because the cloud backup service is architectured in a way that makes it available to users, so it looks pretty good to me. When you go to the other side, you can see what you want to have on-premises for the main side in order to have backup in the cloud via NetApp Cloud Backup. With the on-premises part, you need to have either a physical NetApp or a virtual NetApp. You only have two options for primary storage from the network. In the physical cases, it is pretty straightforward as you have pricing and something like a grid with your NetApp. The sales representatives explain how much it will cost you to have some physical NetApp storage based on performance, types, and so on. The support contracts are for three or five years. When it comes to the virtual NetApp, you can run on top of an existing VMware tool or a recent cluster; it gets nasty because they do not let you change the licensed server. Once you deploy a virtual NetApp with a licensed server that you have on-premises, you migrate off from that, but NetApp does not let you change the licensed server, which should be really simple.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."

"I have found that the backups are usually very successful."

"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."

"What you want is software that can be relied upon at the moment when a server goes down, you can backup simply and reliably, BackupAssist fulfilled this criterion."

"We managed to have good backups which were easy to recover, and easy backup of MS Exchange and SQL databases."

"I would definitely recommend this solution to others."

"Now that we are using the solution, we get notified online when our backups are done."

"I find BackupAssist very convenient to work on and I really like its user interface."

More BackupAssist pros

"Scalability is very good."

"NetApp is our go-to storage platform because of its flexibility, adaptability, and the different types of protocols it provides."

"I rate the scalability a ten out of ten...It has a great impact on our business because we have the infrastructure deployed globally on four continents around the world."

"One feature that works well for us is that the Cloud Manager is a completely agentless solution. There's a similar dashboard on both the versions for on-premises and the cloud, and with reference to the Cloud Manager, it's a little faster because there's nothing to be installed as such. Being agentless, it doesn't require any agent to be deployed on the targets where the backups are triggered."

"NetApp Cloud Backup performance is good and they have beneficial technology."

"One feature that works well for us is that the Cloud Manager is a completely agentless solution."

Cons

"The solution needs a dashboard or some form of central control from which you can manage all backups."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"The solution needs a dashboard or some form of central control from which you can manage all backups."

"In the future I would like to see more support for Linux."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"One issue I had with this program, was that I couldn't get it to back up my Linux virtual machines."

"Has a few problems working with snapshots time-outs and failed backups."

"It stopped doing my backups after I did the last update on it."

More BackupAssist cons

"NetApp has a nasty way of dealing with the license for the product's on-premises virtual NetApp appliance that you need in your whole architecture, and it is not directly linked to NetApp Cloud Backup."

"NetApp Cloud Backup could improve by being easier to use. Veeam solution is easier to use."

"One area that can be improved is around how we define the different KPIs. In particular, the business KPIs. I have my own in-house application for the business KPIs, so for example, with our policies around retention, which is a period of seven years, I have to read these parameters from other applications and I need them to integrate well."

"NetApp Cloud Backup could improve by being easier to use. Veeam solution is easier to use."

"There are some integration challenges when it comes to this, and I've spoken to the support team who say they have the REST APIs, but the integration still isn't going as smooth as it could be."

"The cost of the product could be lower. The licensing fee is based on terabytes, which can add up quickly if you have a large capacity, but it can work well for both small and large customers."

"Integration and reporting could be improved."

Pricing and Cost Advice

"There's a yearly licensing cost. The costs might be around $2000 USD annually."

"The cost of the solution is reasonable and there are add-on options that can be purchased. I have used other solutions that are a lot more expensive that are not as good. The ability to get support is very simple and very reasonable from a cost standpoint."

"The product pricing here in Zimbabwe is good, I cannot complain."

"It's on a yearly basis, but I'm not the one who does the licensing on that. I don't have any figures, but it's on a yearly basis, and I believe it's reasonable."

"Our usage depends on the number of licenses we have. On the cloud, it's a pay-to-use kind of model which suits our needs well. Once we have the Cloud Manager installed, the licensing process is okay, regardless of whether we're running backups in the cloud or on-premises. Sometimes, we have to restrict the number of users as per the contractual agreement and in this case we simply cut down on the licensing."

"Cost could be lower."

"If one is not cost-effective and ten is a highly cost-effective product, I rate the tool as a three. The tool is not so cheap."

"NetApp Cloud Backup has a subscription-based model and it is paid annually."

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Top Industries

By visitors reading reviews

No data available

Construction Company

12%

Financial Services Firm

12%

Manufacturing Company

12%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What's the 3-2-1 data protection that NetApp Cloud Backup offers?

Hi, the 3-2-1 data protection from this product is related to a backup strategy with the same name. I'm assuming you don't know about it so I'll tell you in a few words. In its essence, this backup...

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Is NetApp Cloud Backup secure for backup?

I've just started using NetApp Cloud Backup but my initial reason behind choosing it in the first place is that they advertise their high-security approach. So basically, they give you ransomware p...

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Is NetApp Cloud Backup expensive in your opinion?

It depends on how much exactly you count as expensive. For me, NetApp Cloud Backup isn't too expensive. I say that based on the services it provides and on the way it provides them. I think it's im...

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Product Reports

Buyer's Guide

BackupAssist

April 2026

Download BackupAssist product report

Buyer's Guide

Cloud Backup

March 2026

Download NetApp Cloud Backup product report

Overview

BackupAssist is a versatile backup software offering tape and drive backups, customizable alerts, Exchange and SQL backups with options for network and cloud data storage, including AWS and Wasabi, ensuring data safety and ease of recovery.

BackupAssist provides reliable backup solutions for businesses with its intuitive interface and straightforward recovery process. It supports a range of storage media and offers cloud storage solutions. While consistently updated, it faces compatibility issues with Linux virtual machines and iSCSI connectivity. There's room for improvement in its marketing and a centralized dashboard is needed. Its Exchange backup processes require attention, and it lacks a dedicated support line, impacting user experience. Deployment covers a variety of servers including file and active directory, demonstrating flexibility in server management and backup processes.

What are the important features of BackupAssist?

Versatile Backup Options: Supports tape, drive, and cloud storage solutions including AWS and Wasabi.
Customizable Alerts: Keeps stakeholders informed with adjustable notifications.
Exchange and SQL Support: Provides dedicated support for critical applications.
Ransomware Protection: Incorporates ransomware checks to enhance security.
User-Friendly: Features an easy-to-navigate interface simplifying backup management.

What benefits should users expect in reviews?

Easy Recovery: Ensures straightforward data restoration processes.
Comprehensive Support: Knowledgebase resources aid in troubleshooting and feature evolution.
Reliable Updates: Regular updates promise continuous improvement.
Flexible Cloud Integration: Options for AWS and Wasabi cater to diverse requirements.
Stability During Power Outages: Maintains data integrity when power issues occur.

In industries, BackupAssist is implemented extensively for server backups, particularly in managing Hyper-V hosts to iSCSI devices, covering vast data volumes and supporting numerous virtual machines. It plays a crucial role in backing up essentials like Exchange, databases, payroll systems, and active directory across multiple sectors by providing on-premise and offsite data retention solutions.

BackupAssist

NetApp Cloud Backup is a comprehensive data protection service featuring efficient storage management, ensuring seamless data recovery and compliance across hybrid cloud environments.

Designed for scalability and reliability, NetApp Cloud Backup helps organizations manage backup operations in cloud-native environments, providing integrated solutions for data replication and retention. It streamlines backup processes, reduces costs, and enhances data security by offering advanced encryption and automated retention policies.

What are the main features of NetApp Cloud Backup?

Automated Backup Scheduling: Simplifies task management with customizable backup timelines.
Data Encryption: Ensures data security with robust encryption during transit and at rest.
Scalable Storage: Adjusts to meet demand, offering flexible capacity growth options.
Hybrid Cloud Support: Facilitates backup operations across cloud and on-premises environments.
Retention Management: Implements policies to maintain data availability while optimizing cost.

Why consider NetApp Cloud Backup for investment?

Cost Efficiency: Offers competitive pricing models that optimize storage and operational expenses.
Improved Data Security: Strengthens protection against data loss and breaches.
Time Savings: Streamlines complex backup processes, enhancing productivity.
Compliance: Supports regulatory compliance with detailed audit trails and data retention.

NetApp Cloud Backup is implemented across industries like healthcare and finance due to its robust security features and compliance support. In healthcare, it ensures patient data confidentiality, while in finance, it supports stringent data retention standards and rapid recovery during audits or operational disruptions.

NetApp

Sample Customers

Monash University, NASA, NYU, Pfizer, RAF Association, Rockwell Colins, University of Arizona, US Department of State, Volvo

Information Not Available

Buyer's Guide

BackupAssist vs. NetApp Cloud Backup

April 2026

Free Report: BackupAssist vs. NetApp Cloud Backup

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