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Bitrix24 vs Planisware comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
CRM (11th), Project Management Software (13th), Enterprise Social Software (5th)
Planisware
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
13
Ranking in other categories
Project Portfolio Management (6th)
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
John Andrew Kossey - PeerSpot reviewer
Capably brings single source of truth to enterprise project portfolio management; provides consequential, flexible data display with effective visualization; integrated use of Agile, Kanban
Historically, some releases--even with extensive delays from initial announcement--had minor, yet troubling glitches. Planisware Enterprise has been addressing this shortcoming with more frequent releases that include helpful improvements. 7.0.0 release was January 2021; 7.0.1 March 2021; 7.0.2 July 2021; 7.0.3 December 2021; 7.0.4 March 2022. 7.1 became available in September 2023. Documentation has become much more thorough and clearly illustrated. Release notes for 7.0.4 has 133 pages. In my experience, small irritations I reported in E7 have been fixed in several days. SaaS provisions that Planisware provides in relation to security are superior to what smaller organizations can afford. Planisware SaaS no longer relies upon third-party providers. Faster data response time is a user benefit. Availability of Planisware software as a service (SaaS) contributes to operational stability; your team still needs to keep the configuration responsive to evolving business needs. Each customer has responsibility for continuing to grow "know why" as well as "know how." Investing in local capabilities on your customer side is vital--both for technical configuration and functional administrators. Over-dependence on the vendor can be needlessly expensive. Discussions with fellow Planisware customers conclude that commitment to achieving and sustaining product proficiency across versions is a key best practice. At-cost Planisware certification courses can provide training for a corporate customer's advanced users (those responsible for maintaining L1 level changes). One function I have requested for P6 and continuing through E7 is a comprehensive, detailed listing of attributes across modules--somewhat similar to attribute display in OPX2 versions (pre-P5). Some few attributes (e.g., Z-order) are difficult to document completely. Pull-down list of hundreds of attributes is insufficient.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"Collaboration and CRM are the most valuable features of Bitrix24."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"The technical support was intuitive and had good documentation."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"Offers, a free version."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"The data interpretation feature in Bitrix24 is good."
"Overall, our company has all disintegrated systems, and with Planisware, we are getting a very integrated view of my portfolio reporting, cost and load, and everything else."
"Planisware offers integration with multiple tools and provides a good level of customization."
"It stands out by automating the intricate mechanics of project execution, eliminating the need for highly technical individuals to manage and reconfigure models."
"The solution is performance-oriented and easily customized accordingly to many areas, such as performance KPI."
"The area that could benefit from improvement in this Planisware is the project management tool. I have previously used Project Server, which is a Microsoft solution, and I found it to be more user-friendly as it included a client solution. In contrast, with this solution, the only option available is the online version, making it difficult to create activities, milestones, and other necessary components. This is in comparison to Planisware, which offers a more comprehensive solution."
"We have a variety of different modules, but it is mainly used for costs, risks, and resources."
"It has an inbuilt BI tool, which can be compared to Power BI or Tableau."
"There are two things in particular that I enjoy. The first is the portfolio planning section. Another advantage is that it is highly customizable."
 

Cons

"There is a need for better integration with ERP solutions."
"I would like to see improvements with Bitrix24's marketing automation."
"Bitrix24’s interface needs to be improved."
"It would be great if colleagues could get alerts via email when they are assigned something."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"The solution's open channel and contact center could be improved."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"The area that could benefit from improvement in this Planisware is the project management tool. I have previously used Project Server, which is a Microsoft solution, and I found it to be more user-friendly as it included a client solution. In contrast, with this solution, the only option available is the online version, making it difficult to create activities, milestones, and other necessary components. This is in comparison to Planisware, which offers a more comprehensive solution."
"The UI and UX of Planisware are not that advanced."
"I have experienced some issues, and that’s okay. It tends to be stable when the server's processing power and memory are adequate."
"The biggest con for Planisware is that if you are not a Planisware partner, you don't have access to their functions, making it difficult for beginners and new team members."
"They do not have anything that can assist customers with multi-year roadmap planning."
"The solution's user experience and user interface need improvement because they are not that great and intuitive."
"More integration is needed with other kinds of products for better collaboration."
"The learning curve is steep and there could be more avenues for opening up learning materials to a broader audience, enabling individuals to gain practical experience with the tool."
 

Pricing and Cost Advice

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
"We were using the free version which was really limited in terms of functionality."
"Licenses are cheap compared to other solutions."
"Price-wise, it is a very cheap solution."
"The solution's pricing is quite average and not expensive."
"Bitrix24 used to be cheaper, but now it's getting expensive."
"The pricing for this program is reasonable."
"The product's pricing is okay for me. It is not expensive."
"There are training and certification costs."
"The solution is expensive and support is an extra cost. There are three license types to choose from, and we only pay for support and cloud services depending on our needs."
"It comes with a high cost."
"The solution could be less expensive and the cost of scaling is expensive too."
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Top Industries

By visitors reading reviews
Computer Software Company
22%
Comms Service Provider
11%
Government
8%
Retailer
6%
Manufacturing Company
19%
Energy/Utilities Company
13%
Computer Software Company
11%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
What is your experience regarding pricing and costs for Planisware?
I don't have any specific details, however, it might be expensive.
What needs improvement with Planisware?
I haven't had the time to work with any other TPM tools, so I can't compare it to other tools just yet.
What is your primary use case for Planisware?
We actually use it for project planning and estimating the cost for the projects, in resource management, and as a timecard application. Users can log their time using the timesheet.
 

Comparisons

 

Overview

 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Apotex, Alstom Transport, HP, Stryker, Rexam, Jotun, Gelita, Kraton Performance Polymers, Abbvie, Rio Tinto Alcan, Maruho, Teva, SK Chemicals
Find out what your peers are saying about Bitrix24 vs. Planisware and other solutions. Updated: April 2025.
847,862 professionals have used our research since 2012.