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BMC Helix Discovery vs IBM Maximo comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Discovery
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
26
Ranking in other categories
IT Asset Management (2nd)
IBM Maximo
Average Rating
8.0
Number of Reviews
23
Ranking in other categories
Enterprise Asset Management (EAM) (1st), Billing Software (4th)
 

Mindshare comparison

BMC Helix Discovery and IBM Maximo aren’t in the same category and serve different purposes. BMC Helix Discovery is designed for IT Asset Management and holds a mindshare of 8.7%, up 7.9% compared to last year.
IBM Maximo, on the other hand, focuses on Enterprise Asset Management (EAM), holds 28.7% mindshare, up 26.7% since last year.
IT Asset Management
Enterprise Asset Management (EAM)
 

Featured Reviews

Shirish Kamalapurkar - PeerSpot reviewer
Very stable, fast, and powerful with valuable inventory management features
Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between…
Jose Pedro Muñoz - PeerSpot reviewer
A very strong and powerful tool in the market preferred by a variety of industries
I rate the technical support a seven out of ten. Three levels of support in IBM. The first one is a fixed level, while levels two and three are very good. Here, level one is not very good, as it takes time to go from level one to level two and from level two to level three. So, level one is of low capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"A valuable feature concerns the ability to integrate with different solutions."
"It is a scalable solution."
"The solution's most valuable feature is service modeling."
"The most valuable feature is the automated service mapping."
"Accuracy and clarity are vastly improved for the service lines."
"The initial setup is simple."
"Its capabilities let us organize our work."
"The most valuable feature is the ability to correct maintenance."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"The ability to configure and integrate it with other solutions for ERP."
"Provides great flexibility."
"Preventive maintenance management."
 

Cons

"The monitoring tools could be more stable."
"I would like to see a lower price and better technical support."
"BMC Helix Discovery is a bit tough to use and administer."
"It would be nice to see more updates to the solution."
"It is very complicated to use."
"The solution is definitely useful."
"There is still room for improvement in terms of stability."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"Revision management of file attachments."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"The latest version is slow due to the power it requires."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"There are always ways to improve and make things better."
 

Pricing and Cost Advice

"We have a perpetual license for the solution."
"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"It's not a cheap product. But the benefits it delivers is that it's a fair price."
"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
"BMC is available for a reasonable price compared to ServiceNow — it's half the price."
"The licenses are very complex and quite costly."
"The licensing fee is very low."
"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​"
"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
"IBM Maximo offers a licensing application, and you have to comply with the license."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
"$USD700 per agent user."
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"I do not know about the price of the solution. However, this has been an expensive project overall."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
18%
Energy/Utilities Company
8%
Manufacturing Company
8%
Educational Organization
30%
Manufacturing Company
9%
Energy/Utilities Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC Helix Discovery?
I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...
What is your experience regarding pricing and costs for BMC Helix Discovery?
The price of BMC Helix Discovery is licensed by asset. It is challenging to maintain licenses, as every piece of equipment is considered a license. We pay attention to the growth of assets. The pri...
What needs improvement with BMC Helix Discovery?
I would like to see a lower price and better technical support.
What do you like most about IBM Maximo?
It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world.
What needs improvement with IBM Maximo?
Though I liked it a lot, I think it was lagging a lot. It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning. The aforementioned...
What is your primary use case for IBM Maximo?
It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world. With IBM Maximo,...
 

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping
Maximo
 

Overview

 

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management. Updated: January 2025.
849,190 professionals have used our research since 2012.