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BMC Helix Discovery vs IBM Maximo comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BMC Helix Discovery
Average Rating
8.6
Reviews Sentiment
6.0
Number of Reviews
25
Ranking in other categories
IT Asset Management (2nd)
IBM Maximo
Average Rating
8.0
Number of Reviews
23
Ranking in other categories
Enterprise Asset Management (EAM) (1st), Billing Software (2nd)
 

Mindshare comparison

BMC Helix Discovery and IBM Maximo aren’t in the same category and serve different purposes. BMC Helix Discovery is designed for IT Asset Management and holds a mindshare of 8.7%, up 8.3% compared to last year.
IBM Maximo, on the other hand, focuses on Enterprise Asset Management (EAM), holds 26.9% mindshare, up 25.8% since last year.
IT Asset Management
Enterprise Asset Management (EAM)
 

Featured Reviews

Shirish Kamalapurkar - PeerSpot reviewer
Very stable, fast, and powerful with valuable inventory management features
Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between…
Jose Pedro Muñoz - PeerSpot reviewer
A very strong and powerful tool in the market preferred by a variety of industries
I rate the technical support a seven out of ten. Three levels of support in IBM. The first one is a fixed level, while levels two and three are very good. Here, level one is not very good, as it takes time to go from level one to level two and from level two to level three. So, level one is of low capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"The initial setup was quite easy."
"The solution is very stable and powerful."
"Accuracy and clarity are vastly improved for the service lines."
"It immediately understands which component it is, and it provides the exact API details with all the components."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"​Maximo is very stable. We really do not have problem with stability.​"
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"Reliable, very configurable, and it's all integrated in the same database."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"Work order management and scalability enables the businesses' needs to be met."
"The most powerful features are the database and integration with CMDB."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
 

Cons

"Management of its own application infrastructure and integrations with other BMC tools."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"BMC Helix Discovery is a bit tough to use and administer."
"BMC Helix Discovery needs more customization options."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"It is very complicated to use."
"BMC is agentless discovery, followed by hybrid discovery, which performs discovery across clouds, on-premises, and then dynamic service modeling."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"There are always ways to improve and make things better."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"The latest version is slow due to the power it requires."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"I feel that the interface is a little too complicated with a large number of fields to enter."
 

Pricing and Cost Advice

"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."
"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
"BMC is available for a reasonable price compared to ServiceNow — it's half the price."
"The solution offers yearly licenses."
"The licenses are very complex and quite costly."
"I rate the pricing an eight out of ten. All BMC products are expensive."
"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"$USD700 per agent user."
"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"I do not know about the price of the solution. However, this has been an expensive project overall."
"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"The price of IBM Maximo could reduce, it is expensive."
"​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​"
"IBM Maximo offers a licensing application, and you have to comply with the license."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
17%
Energy/Utilities Company
8%
Manufacturing Company
7%
Educational Organization
36%
Energy/Utilities Company
8%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC Helix Discovery?
I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...
What is your experience regarding pricing and costs for BMC Helix Discovery?
I would rate the pricing around four out of ten. It is quite expensive.
What needs improvement with BMC Helix Discovery?
The improvement I want to see is a reduction in duplicate records. In comparison with SCCM, SCCM does not have any duplicate records, which is a significant advantage. Discovery should adopt a simi...
What do you like most about IBM Maximo?
It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world.
What needs improvement with IBM Maximo?
Though I liked it a lot, I think it was lagging a lot. It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning. The aforementioned...
What is your primary use case for IBM Maximo?
It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world. With IBM Maximo,...
 

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping
Maximo
 

Learn More

 

Overview

 

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management. Updated: November 2024.
816,406 professionals have used our research since 2012.