BMC Helix Platform vs NinjaOne comparison

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BMC Helix Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC Helix Platform and NinjaOne based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed BMC Helix Platform vs. NinjaOne Report (Updated: April 2025).

BMC Helix Platform vs. NinjaOne

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Helped 849,190 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Platform

Ranking in IT Service Management (ITSM)

23rd

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

NinjaOne

Ranking in IT Service Management (ITSM)

6th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (30th), Server Monitoring (11th), Remote Access (20th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), MSP Backup (4th), Unified Endpoint Management (UEM) (8th)

Featured Reviews

Francois Seegers

Product Manager at Blue Turtle Technologies

An open, scalable service that increases efficiency and productivity in enterprise service management

The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space. This feature automatically classifies requests and incidents, making descriptions more descriptive by using GPT and machine learning models. It converts the initial descriptions into better-worded versions using natural language, enhancing clarity and efficiency. This is just one of many AI and machine learning features within the solution.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The BMC Helix Platform is perfect."

"The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"NinjaOne's best feature is its monitoring."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

"The tool's most valuable feature is third-party application updates."

More NinjaOne pros

Cons

"The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully."

"To improve BMC Helix Platform, they could enhance the mobile experience."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The ticketing system in NinjaOne is not the best."

"Lacks sufficient integrations with other PSAs."

"The network monitoring needs to be improved."

"The solution could improve by optimizing the internet connection being used."

"The graphical user interface could be improved."

More NinjaOne cons

Pricing and Cost Advice

"Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to attract a larger customer base. Approximately, the license cost is around sixty dollars per month."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"We currently pay $1.20 per device on a monthly basis."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"The product's pricing depends on the number of PCs or devices."

"The pricing is reasonable and cheaper than ConnectWise."

"NinjaRMM uses a subscription model."

"Its pricing is great."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

16%

Government

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for BMC Helix Platform?

Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to at...

What is your primary use case for BMC Helix Platform?

Our clients use the BMC Helix Platform accross industries to support Enterprise Service Management and Operations Management breaking dow siloed approaches enabling ServiceOps. It's used across var...

What advice do you have for others considering BMC Helix Platform?

I would rate the AI capabilities of BMC Helix Platform an eight out of ten. The reason for this rating is that, while the technology is advanced, there's always room for improvement with new develo...

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

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Product Reports

IT Service Management (ITSM)

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Overview

BMC Helix Platform is an innovative, cloud-based platform that enables organizations to automate and accelerate their digital transformation initiatives. It provides a comprehensive suite of tools for building and deploying applications efficiently.

BMC Helix Platform offers a robust architecture that supports rapid application development tailored to business needs. Users can leverage its cognitive capabilities and workflows to enhance productivity while ensuring seamless integrations with existing systems. It empowers IT departments to manage processes and resources effectively, from creation to execution, facilitating efficient digital operations.

What are the key features of BMC Helix Platform?

Cloud-Native Architecture: Ensures scalability and flexibility in deploying applications.
Cognitive Automation: Integrates AI-driven insights for smarter decision-making.
Orchestration Capabilities: Streamlines processes across different environments and systems.
Seamless Integration: Connects effortlessly with major enterprise software platforms.

What benefits or ROI can evaluating users seek?

Cost Efficiency: Reduces operational costs through automation.
Enhanced Productivity: Increases efficiency by eliminating manual tasks.
Agility: Accelerates time-to-market with rapid development capabilities.
Improved Accuracy: Minimizes errors with intelligent automation features.

BMC Helix Platform caters to diverse industry requirements, offering scalable solutions for IT service management, IT operations, and business workflows. Industries such as healthcare, finance, and retail benefit from its process automation and compliance tracking functionalities, streamlining operations while adhering to industry regulations.

BMC

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

Sample Customers

Information Not Available

Status Pros, Mitchell and Company

BMC Helix Platform vs. NinjaOne