Carbonite Server vs NetApp Cloud Backup comparison

OpenText and NetApp are both solutions in the Cloud Backup category. OpenText is ranked #45, while NetApp is ranked #33 with an average rating of 9.0. OpenText holds a 1.3% mindshare in CB, compared to NetApp’s 0.7% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 100% of NetApp users who would recommend it.

Carbonite Server

Read 7 Carbonite Server reviews

2,666 Views
1,573 Comparison Views

100% willing to recommend

NetApp Cloud Backup

Read 4 NetApp Cloud Backup reviews

2,003 Views
841 Comparison Views

100% willing to recommend

Carbonite Server

NetApp Cloud Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Carbonite Server and NetApp Cloud Backup compete in the data backup and recovery market. NetApp Cloud Backup seems to have the upper hand for its superior features and robust performance, while Carbonite Server stands out for customer support and cost-effectiveness.

Features: User reviews for Carbonite Server highlight its straightforward configuration, reliable backup capabilities, and excellent customer support. For NetApp Cloud Backup, users highlight advanced features such as seamless cloud integration, comprehensive data protection, and efficient storage management.

Room for Improvement: Users suggest Carbonite Server could benefit from enhanced scalability, faster recovery times, and more advanced backup options. NetApp Cloud Backup users recommend improvements in customer service response times, more cost-effective plans, and simplified deployment.

Ease of Deployment and Customer Service: Carbonite Server is praised for its simple deployment and excellent support. NetApp Cloud Backup, although more complex to deploy, provides comprehensive documentation and robust support to mitigate deployment challenges.

Pricing and ROI: Carbonite Server is noted for its competitive pricing and substantial ROI, making it attractive for budget-conscious buyers. NetApp Cloud Backup, while more expensive, offers significant ROI through its feature-rich platform and reliable performance.

To learn more, read our detailed Carbonite Server vs. NetApp Cloud Backup Report (Updated: April 2026).

Buyer's Guide

Carbonite Server vs. NetApp Cloud Backup

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Carbonite Server

Ranking in Backup and Recovery

55th

Ranking in Cloud Backup

45th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

NetApp Cloud Backup

Ranking in Backup and Recovery

31st

Ranking in Cloud Backup

33rd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Deduplication Software (9th), Disk Based Backup Systems (5th), Cloud Storage Gateways (6th)

Mindshare comparison

As of April 2026, in the Cloud Backup category, the mindshare of Carbonite Server is 1.3%, up from 1.1% compared to the previous year. The mindshare of NetApp Cloud Backup is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Backup Mindshare Distribution
Product	Mindshare (%)
NetApp Cloud Backup	0.7%
Carbonite Server	1.3%
Other	98.0%

Cloud Backup

Featured Reviews

Chris Puddy

Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees

A reliable backup product which needs little management

For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.

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Mircea Sandu

Solutions Architect at SC PROSERVICECORP SRL

Offers protection and does scanning of the data in the storage

NetApp has a nasty way of dealing with the license for the product's on-premises virtual NetApp appliance that you need in your whole architecture, and it is not directly linked to NetApp Cloud Backup. It is not a feature that I want to change in NetApp Cloud Backup because the cloud backup service is architectured in a way that makes it available to users, so it looks pretty good to me. When you go to the other side, you can see what you want to have on-premises for the main side in order to have backup in the cloud via NetApp Cloud Backup. With the on-premises part, you need to have either a physical NetApp or a virtual NetApp. You only have two options for primary storage from the network. In the physical cases, it is pretty straightforward as you have pricing and something like a grid with your NetApp. The sales representatives explain how much it will cost you to have some physical NetApp storage based on performance, types, and so on. The support contracts are for three or five years. When it comes to the virtual NetApp, you can run on top of an existing VMware tool or a recent cluster; it gets nasty because they do not let you change the licensed server. Once you deploy a virtual NetApp with a licensed server that you have on-premises, you migrate off from that, but NetApp does not let you change the licensed server, which should be really simple.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Easy verification of things is the most valuable feature."

"It does not slow down your computer or use a lot of resources as it works."

"I find the BMR/image and the recovery pieces are valuable."

"The Granular Restore of SQL feature has been a lifesaver more times than I can count."

"This solution is very simple to use and I will recommend it to anybody."

"Technical support handled all our issues quickly and effectively."

"The efficiency and convenience are excellent."

"It seems reliable and easy to use."

More Carbonite Server pros

"I rate the scalability a ten out of ten...It has a great impact on our business because we have the infrastructure deployed globally on four continents around the world."

"Scalability is very good."

"NetApp Cloud Backup performance is good and they have beneficial technology."

"One feature that works well for us is that the Cloud Manager is a completely agentless solution. There's a similar dashboard on both the versions for on-premises and the cloud, and with reference to the Cloud Manager, it's a little faster because there's nothing to be installed as such. Being agentless, it doesn't require any agent to be deployed on the targets where the backups are triggered."

"NetApp Cloud Backup performance is good and they have beneficial technology."

"NetApp is our go-to storage platform because of its flexibility, adaptability, and the different types of protocols it provides."

"One feature that works well for us is that the Cloud Manager is a completely agentless solution."

Cons

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

"They do not yet have USB recovery but they are adding it in coming releases."

"In the next release I would like to see an improvement in the auto failover option."

"They do not yet have USB recovery but they are adding it in coming releases."

"It could be a little bit easier or faster to be able to access data files without having to download anything."

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

"The Hyper-V backup has room for improvement."

"When you have to restore it, Carbonite takes a lot of time."

More Carbonite Server cons

"There are some integration challenges when it comes to this, and I've spoken to the support team who say they have the REST APIs, but the integration still isn't going as smooth as it could be."

"NetApp Cloud Backup could improve by being easier to use. Veeam solution is easier to use."

"The cost of the product could be lower. The licensing fee is based on terabytes, which can add up quickly if you have a large capacity, but it can work well for both small and large customers."

"NetApp has a nasty way of dealing with the license for the product's on-premises virtual NetApp appliance that you need in your whole architecture, and it is not directly linked to NetApp Cloud Backup."

"NetApp Cloud Backup could improve by being easier to use. Veeam solution is easier to use."

"One area that can be improved is around how we define the different KPIs. In particular, the business KPIs. I have my own in-house application for the business KPIs, so for example, with our policies around retention, which is a period of seven years, I have to read these parameters from other applications and I need them to integrate well."

"Integration and reporting could be improved."

Pricing and Cost Advice

"Its price is reasonable."

"The solution is open source."

"We pay 9,000 dollars per year for our license."

"The pricing is between $120 and $150 per year."

"Our usage depends on the number of licenses we have. On the cloud, it's a pay-to-use kind of model which suits our needs well. Once we have the Cloud Manager installed, the licensing process is okay, regardless of whether we're running backups in the cloud or on-premises. Sometimes, we have to restrict the number of users as per the contractual agreement and in this case we simply cut down on the licensing."

"Cost could be lower."

"If one is not cost-effective and ten is a highly cost-effective product, I rate the tool as a three. The tool is not so cheap."

"NetApp Cloud Backup has a subscription-based model and it is paid annually."

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Top Industries

By visitors reading reviews

Computer Software Company

Comms Service Provider

Financial Services Firm

Construction Company

12%

Financial Services Firm

12%

Manufacturing Company

12%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	1

No data available

Questions from the Community

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What's the 3-2-1 data protection that NetApp Cloud Backup offers?

Hi, the 3-2-1 data protection from this product is related to a backup strategy with the same name. I'm assuming you don't know about it so I'll tell you in a few words. In its essence, this backup...

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Is NetApp Cloud Backup secure for backup?

I've just started using NetApp Cloud Backup but my initial reason behind choosing it in the first place is that they advertise their high-security approach. So basically, they give you ransomware p...

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Is NetApp Cloud Backup expensive in your opinion?

It depends on how much exactly you count as expensive. For me, NetApp Cloud Backup isn't too expensive. I say that based on the services it provides and on the way it provides them. I think it's im...

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Product Reports

Buyer's Guide

Cloud Backup

March 2026

Download Carbonite Server product report

Buyer's Guide

Cloud Backup

March 2026

Download NetApp Cloud Backup product report

Also Known As

Carbonite Recover Backup

No data available

Overview

Carbonite Server offers robust disaster recovery and data protection, with efficient features for restoring and managing complex server environments.

With capabilities like Bare Metal Recovery and SQL granular restore, Carbonite Server supports AIX and AS/400 Series, making it versatile for different platforms. Its efficient replication and failover processes are particularly beneficial for maintaining business continuity. Users appreciate the straightforward setup, responsive technical support, and automatic updates. There is room for improvement in areas such as instant recovery, more granular user permissions, and enhanced cloud integration. Managed service providers find it useful for offering reliable cloud and on-premises backup solutions.

What are the key features of Carbonite Server?

Bare Metal Recovery: Simplifies full system recovery with minimal user intervention.
SQL Granular Restore: Enhances precision in database recovery operations.
Platform Support: Compatible with AIX, AS/400, VMware, vSphere, and vSAN.
Efficient Replication: Facilitates swift disaster recovery and data transfer.
Automatic Updates: Ensures current software status with less manual effort.

What benefits and ROI can users expect?

Disaster Recovery: Quick recovery processes improve business resilience.
Easy Verification: Simplifies compliance and data integrity checks.
Resource Efficiency: Minimizes system resource usage, enhancing performance.
Reliable Support: Access to responsive technical support mitigates downtime.
Data Protection: Comprehensive solutions for cloud backups and data security.

Industries leveraging Carbonite Server enjoy its ability to support cloud backups, off-site data protection, and complex server restoration, especially in virtualized environments. It is widely used by managed service providers to deliver backup services and ensure application consistency in data transfers.

OpenText

NetApp Cloud Backup is a comprehensive data protection service featuring efficient storage management, ensuring seamless data recovery and compliance across hybrid cloud environments.

Designed for scalability and reliability, NetApp Cloud Backup helps organizations manage backup operations in cloud-native environments, providing integrated solutions for data replication and retention. It streamlines backup processes, reduces costs, and enhances data security by offering advanced encryption and automated retention policies.

What are the main features of NetApp Cloud Backup?

Automated Backup Scheduling: Simplifies task management with customizable backup timelines.
Data Encryption: Ensures data security with robust encryption during transit and at rest.
Scalable Storage: Adjusts to meet demand, offering flexible capacity growth options.
Hybrid Cloud Support: Facilitates backup operations across cloud and on-premises environments.
Retention Management: Implements policies to maintain data availability while optimizing cost.

Why consider NetApp Cloud Backup for investment?

Cost Efficiency: Offers competitive pricing models that optimize storage and operational expenses.
Improved Data Security: Strengthens protection against data loss and breaches.
Time Savings: Streamlines complex backup processes, enhancing productivity.
Compliance: Supports regulatory compliance with detailed audit trails and data retention.

NetApp Cloud Backup is implemented across industries like healthcare and finance due to its robust security features and compliance support. In healthcare, it ensures patient data confidentiality, while in finance, it supports stringent data retention standards and rapid recovery during audits or operational disruptions.

NetApp

Sample Customers

INLINE Commercial Construction, Hamilton County

Information Not Available

Buyer's Guide

Carbonite Server vs. NetApp Cloud Backup

April 2026

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