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ConnectWise ScreenConnect vs Skype for Business comparison

ConnectWise and Microsoft are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while Microsoft is ranked #3 with an average rating of 7.7. ConnectWise holds a 1.6% mindshare in VM, compared to Microsoft’s 13.4% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.
ConnectWise ScreenConnect
Read 37 ConnectWise ScreenConnect reviews
  • 210 Views
  • 145 Comparison Views
92% willing to recommend
Skype for Business
Read 62 Skype for Business reviews
  • 2,218 Views
  • 904 Comparison Views
79% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and Skype for Business are compared as tools in the remote access and communication category. ConnectWise ScreenConnect holds the upper hand in pricing and customer support, being more affordable and responsive. Yet, Skype for Business excels in features and integration, offering valuable capabilities despite its higher cost.

Features: ConnectWise ScreenConnect offers user-friendly remote access, robust performance, and an extensive toolset for managing remote connections. It is valued for persistent access and ease of deployment. Skype for Business, however, provides strong integration with Microsoft products, supporting conferencing and VoIP features that meet broader communication needs.

Room for Improvement: ConnectWise ScreenConnect could benefit from improvements in username customization, remote session efficiency, and Chrome compatibility. Skype for Business needs enhancements in bandwidth efficiency, interoperability, and a smoother mobile user experience, with additional collaboration features like whiteboards and improved video conferencing quality.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect is praised for its ease of deployment with hybrid cloud and on-premises options, receiving positive feedback on customer support. Skype for Business offers deployment versatility but has mixed customer service feedback, requiring simpler configuration.

Pricing and ROI: ConnectWise ScreenConnect is cost-effective, showing quick ROI by reducing travel costs and boosting productivity. Skype for Business, part of the Office 365 suite, presents value through bundled offerings, though cost perceptions vary. Both promise ROI potential, with ConnectWise recognized for quicker payback.

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To learn more, read our detailed ConnectWise ScreenConnect vs. Skype for Business Report (Updated: April 2025).
Buyer's Guide
ConnectWise ScreenConnect vs. Skype for Business
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise ScreenConnect
Ranking in Virtual Meetings
10th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Remote Access (17th)
Skype for Business
Ranking in Virtual Meetings
3rd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
62
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.6%, down from 1.7% compared to the previous year. The mindshare of Skype for Business is 13.4%, up from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Todd Blake - PeerSpot reviewer
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
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Magdalena Teodorczuk - PeerSpot reviewer
Offers great audio and video quality for virtual meetings
I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"Better than TeamViewer and useful for fixing problems remotely."
More ConnectWise ScreenConnect pros
"I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."
"The most valuable feature is stability."
"I use the chat feature to communicate with my staff, which is very helpful."
"The solution’s video quality is fine."
"Using this solution has helped us to cut long distance calls, as well as video services from third parties."
"The security seems good."
"There are free versions of the solution available."
"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
More Skype for Business pros
 

Cons

"I really didn't care for the onboarding process and it is something that should be improved."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
More ConnectWise ScreenConnect cons
"The user experience during long sessions could be improved to avoid issues like intermittent disconnections or login failures."
"I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."
"I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution."
"Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage."
"The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated."
"If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications."
"The solution should improve the chat and add more flexibility to make a call."
"I should be able to make a desktop phone call when I click a member of my Lync directory."
More Skype for Business cons
 

Pricing and Cost Advice

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
"Good price and works well."
"Pricing is fair for Control and the licensing is simple."
"Make sure you have enough licensing for all the techs that you have."
"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
"We pay $3,000 USD for the service, yearly upfront."
More ConnectWise ScreenConnect pricing and cost advice
"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."
"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
"A license is required to use the solution."
"Skype for Business' pricing is reasonable."
"Previously, I did not use another solution."
"We purchased an open license."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
More Skype for Business pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
12%
Manufacturing Company
11%
Healthcare Company
6%
Educational Organization
92%
Financial Services Firm
2%
Computer Software Company
1%
Government
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ConnectWise Control?
The product is really easy to deploy.
See all answers
What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
See all answers
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...
See all answers
What do you like most about Skype for Business?
The solution’s video quality is fine.
See all answers
What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
See all answers
What needs improvement with Skype for Business?
The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.
See all answers
 

Comparisons

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Compared 16% of the time
GoTo Resolve vs ConnectWise ScreenConnect Logo
GoTo Resolve vs ConnectWise ScreenConnect
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Check Point Remote Access VPN vs ConnectWise ScreenConnect Logo
Check Point Remote Access VPN vs ConnectWise ScreenConnect
Compared 14% of the time
TeamViewer vs ConnectWise ScreenConnect Logo
TeamViewer vs ConnectWise ScreenConnect
Compared 11% of the time
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Webex vs Skype for Business Logo
Webex vs Skype for Business
Compared 27% of the time
Cisco Unified Communications vs Skype for Business Logo
Cisco Unified Communications vs Skype for Business
Compared 26% of the time
TeamViewer vs Skype for Business Logo
TeamViewer vs Skype for Business
Compared 15% of the time
Zoom vs Skype for Business Logo
Zoom vs Skype for Business
Compared 14% of the time
GoToMeeting vs Skype for Business Logo
GoToMeeting vs Skype for Business
Compared 7% of the time
More Skype for Business Competitors
 

Product Reports

Buyer's Guide
ConnectWise ScreenConnect
April 2025
ConnectWise ScreenConnect reportDownload ConnectWise ScreenConnect product report
Buyer's Guide
Skype for Business
March 2025
Skype for Business reportDownload Skype for Business product report
 

Also Known As

ConnectWise Control, ScreenConnect
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise
Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
Microsoft
 

Sample Customers

Jon Rosen Systems
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Buyer's Guide
ConnectWise ScreenConnect vs. Skype for Business
April 2025
Free Report: ConnectWise ScreenConnect vs. Skype for Business
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See our ConnectWise ScreenConnect vs. Skype for Business report.
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