ControlUp vs Elastic Observability comparison

ControlUp and Elastic are both solutions in the IT Infrastructure Monitoring category. ControlUp is ranked #37 with an average rating of 7.7, while Elastic is ranked #7 with an average rating of 8.1. ControlUp holds a 1.0% mindshare in IM, compared to Elastic’s 4.0% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 88% of Elastic users who would recommend it.

ControlUp

Read 11 ControlUp reviews

1,347 Views
907 Comparison Views

100% willing to recommend

Elastic Observability

Read 26 Elastic Observability reviews

5,029 Views
4,376 Comparison Views

88% willing to recommend

ControlUp

Elastic Observability

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ControlUp and Elastic Observability compete in the performance management and data analytics sector. Elastic Observability appears to have an edge in data analysis due to its open-source framework, while ControlUp excels in performance management and real-time analysis.

Features: ControlUp focuses on performance management with features like endpoint monitoring, real-time performance analysis, and integration with Netscaler and Scoutbees. Elastic Observability places emphasis on logging and analytics, using tools like Kibana for hybrid cloud environments, favoring extensive data analysis through its open-source capabilities.

Room for Improvement: ControlUp could improve integration capabilities, UI, and alerting systems, and develop a robust mobile application. Elastic Observability needs advancements in visualization, a simplified user experience to reduce manual operations, and enhanced infrastructure monitoring along with better cost transparency.

Ease of Deployment and Customer Service: ControlUp offers flexible deployment across hybrid cloud and on-premises setups with responsive customer service noted for quick issue resolution. Elastic Observability primarily deploys on-premises, with a substantial setup requirement and a learning curve. While knowledgeable, their service could benefit from increased promptness and support in new technology adoption.

Pricing and ROI: ControlUp provides competitive pricing but users mention hidden charges. Despite a potentially higher cost, users value its capabilities. Elastic Observability is more affordable due to its open-source model, though large implementations might find pricing competitive for smaller enterprises. Both solutions report positive ROI, with ControlUp excelling in efficiency savings and Elastic offering cost-effective data analysis.

To learn more, read our detailed ControlUp vs. Elastic Observability Report (Updated: March 2025).

Buyer's Guide

ControlUp vs. Elastic Observability

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ControlUp

Ranking in IT Infrastructure Monitoring

37th

Average Rating

8.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (5th)

Elastic Observability

Ranking in IT Infrastructure Monitoring

7th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (7th), Log Management (15th), Container Monitoring (4th), Cloud Monitoring Software (7th)

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of ControlUp is 1.0%, up from 0.9% compared to the previous year. The mindshare of Elastic Observability is 4.0%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Richasvi Tripathi

Solutions Developer at HCL Technologies

Used to monitor several devices, but most reports do not give information of all the devices

We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.

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Adelina Craciun

Product Owner at Swisscom

Customization enables tailored monitoring and alerting across departments

The possibility to customize it has been quite useful. Whatever the other departments want to dream up, we implement. Whatever they want to monitor, the granularity of it, the changes in the threshold, and the anomalies that they want reported all require some development. So far, every single request has been fulfilled.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features in ControlUp are endpoint monitoring and the many features that are available."

"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."

"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."

"It has a great career time monitoring tool."

"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."

"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."

"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."

"The script-based actions have allowed us to extend the core reporting capabilities."

More ControlUp pros

"All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important."

"Elastic provides built-in features for queries and report generation. It's a very good tool for monitoring integration capabilities."

"I recommend Elastic Observability for its completeness of vision and wide ecosystem."

"The tool's most valuable feature is centralized logging. Elastic Common Search helps us to search for the logs across the organization."

"It is very stable, and I would rate it ten out of ten based on my interaction with it."

"The most valuable feature of Elastic Observability is the text search."

"It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis."

"The solution allows us to dig deep into data."

More Elastic Observability pros

Cons

"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."

"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."

"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."

"Most reports give information about the top 100 devices, but not all of the devices."

"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."

"The graphical user interface needs to be improved from version to version."

"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."

"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."

More ControlUp cons

"The tool's scalability involves a more complex implementation process. It requires careful calculations to determine the number of nodes needed, the specifications of each node, and the configuration of hot, warm, and cold zones for data storage. Additionally, managing log retention policies adds further complexity. The solution's pricing also needs to be cheaper."

"Elastic Observability needs to improve the retrieval of logs and metrics from all the instances."

"Elastic Observability’s price could be improved."

"The solution would be better if it was capable of more automation, especially in a monitoring capacity or for the response to abnormalities."

"Elastic APM's visualization is not that great compared to other tools. It's number of metrics is very low."

"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."

"When opening tickets, we cannot use our team mailbox."

"The price is the only issue in the solution. It can be made better and cheaper."

More Elastic Observability cons

Pricing and Cost Advice

"We are satisfied with the price compared to other solutions."

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

"Based on my experience, ControlUp is not that expensive."

"The product’s pricing needs improvement."

"Elastic Observability's pricing could be better for small-scale users."

"So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."

"We will buy a premium license after POC."

"Since we are a huge company, Elastic Observability is an affordable solution for us."

"There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."

"Elastic Observability is cheaper than other similar solutions, such as Dynatrace. Its license calculation is based on various factors like data volume and physical infrastructure, particularly related to RAM capacity."

"The price of Elastic Observability is expensive."

More Elastic Observability pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

13%

Healthcare Company

12%

Manufacturing Company

Financial Services Firm

20%

Computer Software Company

15%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

Based on my experience, ControlUp is not that expensive. It is a cheap tool because it is deployed to many devices where I work.

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What needs improvement with ControlUp Real-time?

See all answers

What is your primary use case for ControlUp Real-time?

We use the tool to monitor approximately 2,00,000 devices for a client. We check how the devices are doing in terms of hardware and software. We also check their health and alerts every day. If som...

See all answers

What do you like most about Elastic Observability?

Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...

See all answers

What is your experience regarding pricing and costs for Elastic Observability?

Elastic Observability is cost-efficient and provides all features in the enterprise license without asset-based licensing. However, sizing and licensing information could be clearer.

See all answers

What needs improvement with Elastic Observability?

Of course, maintenance is necessary, as with any software, requiring updates with the latest features and security enhancements. It lacked some capabilities when handling on-prem devices, like netw...

See all answers

Comparisons

Nexthink vs ControlUp

Compared 27% of the time

Citrix uberAgent Monitoring vs ControlUp

Compared 21% of the time

eG Enterprise vs ControlUp

Compared 9% of the time

Liquidware Stratusphere UX vs ControlUp

Compared 8% of the time

SysTrack vs ControlUp

Compared 7% of the time

More ControlUp Competitors

New Relic vs Elastic Observability

Compared 15% of the time

Sentry vs Elastic Observability

Compared 14% of the time

Dynatrace vs Elastic Observability

Compared 12% of the time

Grafana vs Elastic Observability

Compared 9% of the time

Zabbix vs Elastic Observability

Compared 8% of the time

More Elastic Observability Competitors

Product Reports

Buyer's Guide

ControlUp

April 2025

Download ControlUp product report

Buyer's Guide

Elastic Observability

April 2025

Download Elastic Observability product report

Overview

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

The ControlUp platform supports:

Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

Out-of-the-box device and performance metrics
Custom metric and device data collection
Non-intrusive, secure agents with offline mode
Custom reporting
Easy-to-use dashboards
Scalable SaaS infrastructure
Built-in troubleshooting & remediation actions
Remote assist
Custom script actions
Multiple scripting languages
Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”

ControlUp

Elastic Observability is primarily used for monitoring login events, application performance, and infrastructure, supporting significant data volumes through features like log aggregation, centralized logging, and system metric analysis.

Elastic Observability employs Elastic APM for performance and latency analysis, significantly aiding business KPIs and technical stability. It is popular among users for system and server monitoring, capacity planning, cyber security, and managing data pipelines. With the integration of Kibana, it offers robust visualization, reporting, and incident response capabilities through rapid log searches while supporting machine learning and hybrid cloud environments.

What are Elastic Observability's key features?

Economic licensing: Offers cost-effective plans.
Extensive metrics tracking: Helps in comprehensive system monitoring.
Comprehensive logging: Centralizes log data efficiently.
Performance Monitoring: Provides robust APM capabilities.
Integration: Seamlessly integrates with other solutions.
Kibana visualization: Facilitates data visualization and reporting.
Machine learning support: Enables advanced data analysis.
Flexible deployment: Supports various deployment environments.
Rapid log searches: Enhances quick incident response.
Accessibility: Offers extensive online documentation and connector support.

What benefits or ROI should users look for in Elastic Observability reviews?

Stability: Look for consistent performance and reliability.
Compliance: Effective monitoring aids in regulation adherence.
System Security: Enhanced system monitoring and alert management.
Cost-Effectiveness: Evaluate the economic pricing models.
Scalability: Adequate scalability options for growing needs.

Companies in technology, finance, healthcare, and other industries implement Elastic Observability for tailored monitoring solutions. They find its integration with existing systems useful for maintaining operation efficiency and security, particularly valuing the visualization capabilities through Kibana to monitor KPIs and improve incident response times.

Elastic

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

Buyer's Guide

ControlUp vs. Elastic Observability

March 2025

Free Report: ControlUp vs. Elastic Observability

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