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Cross-Enterprise Application Performance Management vs Splunk ITSI (IT Service Intelligence) comparison

Broadcom and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Broadcom is ranked #50 with an average rating of 7.0, while Splunk is ranked #12 with an average rating of 8.4. Broadcom holds a 0.4% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.
Cross-Enterprise Applicatio...
Read 2 Cross-Enterprise Application Performance Management reviews
  • 567 Views
  • 567 Comparison Views
50% willing to recommend
Splunk ITSI (IT Service Int...
Read 53 Splunk ITSI (IT Service Intelligence) reviews
  • 3,236 Views
  • 1,974 Comparison Views
98% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Splunk ITSI and Cross-Enterprise Application Performance Management are two competitive solutions in IT service management and application performance monitoring. While Splunk ITSI is recognized for its analytical features, Cross-Enterprise Application Performance Management is valued for its specialized modules.

Features: Splunk ITSI offers AI-driven insights, customization capabilities, and the ability to swiftly identify and resolve IT issues. Cross-Enterprise Application Performance Management provides in-depth application performance monitoring, real-time data processing, and excels in high scalability.

Room for Improvement: Splunk ITSI users suggest improvements in complexity and interface intuitiveness. Cross-Enterprise Application Performance Management could enhance its reporting capabilities and make them more user-friendly.

Ease of Deployment and Customer Service: Deployment of Splunk ITSI can be time-consuming and complex, though its customer support is responsive and effective. Cross-Enterprise Application Performance Management has a more straightforward deployment process and efficient customer service.

Pricing and ROI: Users find Splunk ITSI to be more expensive, with mixed feedback on ROI, while Cross-Enterprise Application Performance Management is seen as more cost-effective with satisfactory ROI.

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To learn more, read our detailed Cross-Enterprise Application Performance Management vs. Splunk ITSI (IT Service Intelligence) Report (Updated: February 2026).
Buyer's Guide
Cross-Enterprise Application Performance Management vs. Splunk ITSI (IT Service Intelligence)
February 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cross-Enterprise Applicatio...
Ranking in Application Performance Monitoring (APM) and Observability
50th
Average Rating
6.6
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
53
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of February 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cross-Enterprise Application Performance Management is 0.4%, up from 0.0% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)0.8%
Cross-Enterprise Application Performance Management0.4%
Other98.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Mohammed Shahpoup - PeerSpot reviewer
Mohammed Shahpoup
Senior Deputy Manager, ITSM Architect at ICT Misr
Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.
Read full review
DS
DhirendraSingh2
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The technical support and documentation are quite good."
"All solutions from Broadcom are very easy to install."
"We have a lot of teams using Splunk and they would be blind without it."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"It's scalable and expands well."
"One of the excellent features is the service analyzer, which is truly impressive."
"The most valuable features are the service analyzer and Glass Tables."
"Customers have noted the solution helps streamline incident management."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."
"They lack support and presence in Egypt."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"Splunk ITSI should include ease of integration and more templating."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."
"Splunk ITSI is a premium application and comes with a premium price tag."
"The pricing of Splunk is a bit high."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Splunk ITSI is expensive compared to other tools."
"Splunk pricing is high."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Pricing was pretty good, and it is possible to just add on the features we want."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise34
 

Questions from the Community

What is your experience regarding pricing and costs for Cross-Enterprise Application Performance Management?
I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap. On a yearly basis, we pay $400,000. It is fixed, but it differs from year to year because we can add m...
See all answers
What needs improvement with Cross-Enterprise Application Performance Management?
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has suc...
See all answers
What is your primary use case for Cross-Enterprise Application Performance Management?
At our bank, we have two teams: * one for Network Operations Center (NOC) and * another for administration and innovation. I am the technical lead in administration. For daily basis, the NOC team u...
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
See all answers
 

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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
February 2026
Cross-Enterprise Application Performance Management reportDownload Cross-Enterprise Application Performance Management product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
January 2026
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

CA Cross-Enterprise Application Performance Management
No data available
 

Overview

CA Cross-Enterprise APM provides 24/7 monitoring of business transactions for complex application environments by monitoring the real-time performance of mainframe subsystems and providing CA Application Performance Management with this data on a single pane of glass.

Broadcom

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

NIIT Technologies, Cetip Safeguards
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
Cross-Enterprise Application Performance Management vs. Splunk ITSI (IT Service Intelligence)
February 2026
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