Dell CloudIQ vs ITRS Geneos comparison

Dell Technologies and ITRS are both solutions in the IT Infrastructure Monitoring category. Dell Technologies is ranked #30 with an average rating of 8.8, while ITRS is ranked #31 with an average rating of 7.0. Dell Technologies holds a 1.0% mindshare in IM, compared to ITRS’s 1.2% mindshare. Additionally, 90% of Dell Technologies users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

Dell CloudIQ

Read 9 Dell CloudIQ reviews

1,624 Views
1,076 Comparison Views

90% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

2,138 Views
1,211 Comparison Views

96% willing to recommend

Dell CloudIQ

ITRS Geneos

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ITRS Geneos and Dell CloudIQ are competing products in the IT infrastructure monitoring space. ITRS Geneos is favored for its customizable features and detailed reporting capabilities, while Dell CloudIQ stands out with its superior integration and scalability options, which may justify its higher cost for larger enterprise environments.

Features: ITRS Geneos offers advanced alerting, flexible integrations, and detailed visualization tools, making it effective for complex IT environments. Dell CloudIQ delivers predictive analytics and broad integration capabilities, supporting a wide range of devices.

Room for Improvement: ITRS Geneos could enhance its scalability options and streamline its deployment process. It may also benefit from expanding device compatibility. Dell CloudIQ might improve its cost-effectiveness for small to medium enterprises and focus on offering more flexible licensing options, along with enhancing custom monitoring capabilities.

Ease of Deployment and Customer Service: ITRS Geneos requires more initial setup with comprehensive documentation, offering extensive customization options. Dell CloudIQ provides a streamlined deployment with rapid onboarding facilitated by an intuitive setup process and robust cloud-integration support.

Pricing and ROI: ITRS Geneos offers competitive pricing with flexible license options, delivering good ROI for small to medium enterprises managing complex infrastructure. Dell CloudIQ, at a higher price point, might offer a greater return on investment in large-scale environments due to its scalability and predictive capabilities.

To learn more, read our detailed Dell CloudIQ vs. ITRS Geneos Report (Updated: April 2025).

Buyer's Guide

Dell CloudIQ vs. ITRS Geneos

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dell CloudIQ

Ranking in IT Infrastructure Monitoring

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ITRS Geneos

Ranking in IT Infrastructure Monitoring

31st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (28th), Network Monitoring Software (46th)

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of Dell CloudIQ is 1.0%, down from 1.2% compared to the previous year. The mindshare of ITRS Geneos is 1.2%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

ClaudioSalgado

IT Architect Consultant at RTFM

Has proactive monitoring with predictive insights and a user-friendly interface

Some of the most valuable features of CloudIQ include its health status alerts, which allow you to see quickly if there is something that needs immediate attention, preventing the need to check each system individually. It provides a status with traffic light colors, where red indicates danger, yellow means attention is needed, and green represents normal conditions to easily understand the health of the environment. The quick overview aids in decision-making. Additionally, CloudIQ's predictive capabilities, which are enhanced by artificial intelligence, have improved operational efficiency by providing proactive information to prevent issues before they arise.

Read full review

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"CloudIQ allows us to monitor our servers centrally, and we can receive notifications in case of issues, like a potential hard drive failure."

"The tool for forecasting capacity is valuable."

"Mobile application is the most valuable feature for us. We can monitor all the storages on our phones. It's really good."

"Has really nice roll-up dashboards."

"It's convenient because you can access it from a mobile device without needing a laptop."

"Fewer vulnerabilities have been observed in the four years we have used the solution."

"Some of the most valuable features of CloudIQ include its health status alerts, which allow you to see quickly if there is something that needs immediate attention, preventing the need to check each system individually."

More Dell CloudIQ pros

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"The great advantage of this tool is real-time monitoring."

"I always appreciate Geneos's stability and ease of use."

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

More ITRS Geneos pros

Cons

"Doesn't do well in terms of integrating with technologies other than Dell."

"If you have a heterogeneous environment, there might be some limitations in coverage since CloudIQ is primarily designed for Dell-based infrastructures."

"Supporting legacy systems is an area that can be improved."

"PowerScale is the only file system offered and that is limiting."

"There is a need for improvement in predictive maintenance, which I assume is somewhat AI-driven."

"It can improve the reporting facility to create custom reports or dashboards."

"In terms of improvement, they should enhance the product range."

"The main limitation of CloudIQ is that it is intended to be used exclusively with Dell hardware."

More Dell CloudIQ cons

"Mobile phone integration is probably not as rich as it could be."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"It needs to be easier to configure, especially with the JMX plugins."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

More ITRS Geneos cons

Pricing and Cost Advice

"The solution is more expensive than NetApp which offers file systems in various price ranges."

"I believe it is a free product because we don't pay for it."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"You will get the best price if you get a single global deal."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Pricing and licensing is based on the requirements."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

16%

Financial Services Firm

12%

Government

Financial Services Firm

76%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Dell CloudIQ?

It can improve the reporting facility to create custom reports or dashboards.

See all answers

What is your primary use case for Dell CloudIQ?

I use it for monitoring environment security today. I look at security, capacity, and availability in our environment.

See all answers

What advice do you have for others considering Dell CloudIQ?

I would rate the overall product an eight out of ten.

See all answers

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

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Product Reports

Buyer's Guide

IT Infrastructure Monitoring

March 2025

Download Dell CloudIQ product report

Buyer's Guide

ITRS Geneos

April 2025

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

CloudIQ is a no cost Software-as-a-Service (SaaS) offering that provides a simple monitoring interface for an unlimited number of Unity systems. CloudIQ accesses data in near real time to enable monitoring and troubleshooting for Unity systems.

Dell Technologies

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

North Carolina State University

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

Dell CloudIQ vs. ITRS Geneos

April 2025

Free Report: Dell CloudIQ vs. ITRS Geneos

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