Dynamics 365 Sales vs Oracle Fusion Service comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #14 with an average rating of 8.5, while Oracle is ranked #10 with an average rating of 8.3. Microsoft holds a 0.4% mindshare in CRM, compared to Oracle’s 1.3% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 91% of Oracle users who would recommend it.

Dynamics 365 Sales

Read 12 Dynamics 365 Sales reviews

163 Views
88 Comparison Views

100% willing to recommend

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

1,094 Views
459 Comparison Views

91% willing to recommend

Dynamics 365 Sales

Oracle Fusion Service

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle Fusion Service and Dynamics 365 Sales are competitive in the CRM and service management category. Oracle Fusion Service leads with a comprehensive feature set and AI capabilities, while Dynamics 365 Sales is favored for its Microsoft integration and user-friendliness.

Features: Oracle Fusion Service includes chat, incident management, and a knowledge base, suitable for customer service management. It also provides an omni-channel approach and AI capabilities. Dynamics 365 Sales excels with seamless integration into Microsoft tools, aggregating emails, documents, and sales data effectively for streamlined sales workflows.

Room for Improvement: Oracle Fusion Service could enhance customization for B2B markets and improve its UI for ease of use. There’s also a need to incorporate industry-specific implementation insights. Dynamics 365 Sales would benefit from more advanced reporting and integration features beyond Microsoft's ecosystem, along with improved cost structure visibility.

Ease of Deployment and Customer Service: Oracle Fusion Service offers multiple deployment options including private, public, and hybrid clouds but may lack specific industry implementation insights. Dynamics 365 Sales supports public and hybrid cloud models with ease of deployment due to strong Microsoft integration. Customer service receives positive feedback for both products, though Oracle has mixed reviews in regional responsiveness and expertise.

Pricing and ROI: Oracle Fusion Service is considered expensive with careful planning required to avoid high costs. Dynamics 365 Sales offers competitive pricing compared to Oracle and SAP, though it remains costly in some markets. Both claim positive ROI with Oracle focusing on modular investment and Dynamics benefiting from reduced costs in sales operations.

To learn more, read our detailed Dynamics 365 Sales vs. Oracle Fusion Service Report (Updated: April 2025).

Buyer's Guide

Dynamics 365 Sales vs. Oracle Fusion Service

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

14th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (3rd), Marketing Management (7th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.4%, up from 0.2% compared to the previous year. The mindshare of Oracle Fusion Service is 1.3%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

Read full review

MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is fast."

"Dynamics 365 Sales is a stable solution with good documentation."

"Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices."

"Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%."

"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."

"It integrates well with other Microsoft products, enhancing sales workflow."

More Dynamics 365 Sales pros

"The product's most valuable feature is an efficient fusion of finance and HR modules."

"Oracle's strength lies in swiftly building and deploying enterprise applications globally."

"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."

"Everything is managed by Oracle, so they have security in place."

"The solution changes the way clients work to make it easier and faster."

"The most valuable feature of the solution is that customers can easily understand it."

"Stable and scalable with good technical support."

"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."

More Oracle Fusion Service pros

Cons

"The pricing must be improved."

"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."

"The solution needs an improved connection to AI."

"The solution needs to include accurate and free online tutorials."

"The product's pricing needs improvement."

"An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs."

"I found it significantly complex and not user-friendly."

"There's room for improvement in the pricing models."

More Dynamics 365 Sales cons

"The vendor must provide a user-friendly mobile application."

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

"The UI experience needs refinement to enhance user-friendliness."

"I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities."

"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."

"The solution’s reporting could be improved."

"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

More Oracle Fusion Service cons

Pricing and Cost Advice

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"Dynamics 365 Sales operates on an annual licensing basis."

"The platform is expensive."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"This is definitely an expensive product compared to others on the market."

"Oracle Fusion Service is a cheap and flexible solution."

"The product has average pricing."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"The tool is reasonably priced."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"Oracle Fusion Service is more expensive than Workday."

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Top Industries

By visitors reading reviews

No data available

Educational Organization

76%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

See all answers

What needs improvement with Dynamics 365 Sales?

I have not noticed anything that I would recommend for improvement so far.

See all answers

What is your primary use case for Dynamics 365 Sales?

I work at a company focused on managing sales and customer connectivity.

See all answers

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

See all answers

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

See all answers

Comparisons

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales

Compared 100% of the time

More Dynamics 365 Sales Competitors

Siebel CRM vs Oracle Fusion Service

Compared 25% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 21% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 14% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 13% of the time

Pega CRM vs Oracle Fusion Service

Compared 10% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

Dynamics 365 Sales

April 2025

Download Dynamics 365 Sales product report

Buyer's Guide

Oracle Fusion Service

March 2025

Download Oracle Fusion Service product report

Also Known As

No data available

Oracle Service Cloud, Oracle RightNow

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Sample Customers

Information Not Available

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Buyer's Guide

Dynamics 365 Sales vs. Oracle Fusion Service

April 2025

Free Report: Dynamics 365 Sales vs. Oracle Fusion Service

Find out what your peers are saying about Dynamics 365 Sales vs. Oracle Fusion Service and other solutions. Updated: April 2025.

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