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ESET Cloud Apps Protection vs Symantec Messaging Gateway comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ESET Cloud Apps Protection
Average Rating
9.6
Reviews Sentiment
7.4
Number of Reviews
2
Ranking in other categories
Email Security (29th), Vulnerability Management (41st), Patch Management (24th)
Symantec Messaging Gateway
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Secure Email Gateway (SEG) (6th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. ESET Cloud Apps Protection is designed for Email Security and holds a mindshare of 0.4%, up 0.4% compared to last year.
Symantec Messaging Gateway, on the other hand, focuses on Secure Email Gateway (SEG), holds 2.6% mindshare, up 1.9% since last year.
Email Security
Secure Email Gateway (SEG)
 

Featured Reviews

LA
Great protection, good privacy, and helpful support
The only thing I would like is a way to open the email that is going to quarantine. Based on the level of security, they cannot open the email to check the message. Even for the administrator, you have to create a security copy to be sent, which will lock the log support. It's not easy for an admin to check and decide if the email is good or not. That is the only thing that I'm seeing could be improved. Basically, ESET doesn't have the ability to let the administrator release an email showing the message on the email. It's not possible. If you want to have an email review, you have to select an option to send a copy. In the way that they designed the system, for security, they are not letting anyone even have the admin privileges to make this happen. Privacy is at a really high level.
Girish Vijay - PeerSpot reviewer
A stable and reasonably priced solution that performs well and has a very good malware database
Since Symantec merged with Broadcom, they might have lost some good technical engineers. Maybe that’s the reason why the product is performing poorly. When we have a good marketing and sales team, even though our product cannot perform, we will sell it at a high price because of the buzzwords. However, at the end of the day, the product should perform. Most of the products might not perform. Symantec is a very good product, but the services are basic. I rate the technical features of the product a nine out of ten. However, I would rate the services provided by the solution a six out of ten. Overall, I rate the tool an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the precision of detection and the level of customization of the policy."
"We are close to having 99% or 98% detection."
"The most valuable features of Symantec Messaging Gateway are advanced content filtering, malware, and antivirus defense."
"The anti-malware and spam features are valuable."
"Symantec Messaging Gateway is stable and scalable. Installation is easy, and the deployment and maintenance can be done by one administrative person."
"Symantec Messaging Gateway has a good GUI, and it is very powerful in detecting viruses and spam."
"The solution is stable and the performance is good."
"Symantec is a secure product."
"The cloud-based interface is very user-friendly."
"The solution is highly customizable. You can make rules for domains and configure policies for spam or malware. Messaging Gateway is an on-prem solution, so it's useful for companies without a cloud presence."
 

Cons

"It's not easy for an admin to check and decide if the email is good or not."
"The specific domain file for Apache needs to be well-defined."
"The biggest problem is it's an on-prem product and we're trying to get out of having equipment in data centers."
"They have updated the version of the Messaging Gateway and the new features they are adding the need to be re-evaluated. They have done some changes on the policy."
"The false positive submissions must be improved."
"It could be more scalable."
"The solution interface is from 2003 and is outdated. Symantec Messaging Gateway needs to update the interface."
"Sometimes the solution picks up false positive for viruses during scans."
"It will provide Excel reports and PDF reports, but it would be great if they supported the concept of Crystal Reports."
"Symantec Messaging Gateway should include better exclusions and exceptions for better administration."
 

Pricing and Cost Advice

"The solution provides affordable pricing for medium sized industries."
"The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle."
"For 150 users, we pay INR 1,60,000."
"A subscription for technical support costs extra."
"It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email."
"Symantec Messaging Gateway’s pricing is very cheap."
"They're a little costly compared to Microsoft."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Comms Service Provider
13%
Media Company
8%
Wholesaler/Distributor
6%
Financial Services Firm
23%
Computer Software Company
18%
Government
8%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ESET Mail Security?
The most valuable features are the precision of detection and the level of customization of the policy.
What is your experience regarding pricing and costs for ESET Mail Security?
The solution provides affordable pricing for medium sized industries.
What needs improvement with ESET Mail Security?
The specific domain file for Apache needs to be well-defined.
What needs improvement with Symantec Messaging Gateway?
The solution takes up a lot of memory. The system becomes slow. The performance must be improved.
What is your primary use case for Symantec Messaging Gateway?
We use the solution to secure our data and emails.
 

Also Known As

ESET Mail Security
Symantec.cloud, Symantec Email Security.cloud
 

Overview

 

Sample Customers

Information Not Available
Doric, Joblink Plus, Our Lady of Mercy College, Parramatta, PPB Advisory, Slater & Gordon Lawyers, Sydney Adventist Hospital Ltd.
Find out what your peers are saying about ESET Cloud Apps Protection vs. Symantec Messaging Gateway and other solutions. Updated: January 2024.
861,524 professionals have used our research since 2012.