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ESET Cloud Apps Protection vs Trend Micro Email Security comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Defender for Offi...
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Ranking in Email Security
1st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
48
Ranking in other categories
Advanced Threat Protection (ATP) (1st), Microsoft Security Suite (11th)
ESET Cloud Apps Protection
Ranking in Email Security
29th
Average Rating
9.6
Reviews Sentiment
7.4
Number of Reviews
2
Ranking in other categories
Vulnerability Management (37th), Patch Management (22nd)
Trend Micro Email Security
Ranking in Email Security
8th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
27
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Email Security category, the mindshare of Microsoft Defender for Office 365 is 13.1%, down from 19.0% compared to the previous year. The mindshare of ESET Cloud Apps Protection is 0.4%, down from 0.4% compared to the previous year. The mindshare of Trend Micro Email Security is 2.7%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Security
 

Featured Reviews

Tolu Omolaja - PeerSpot reviewer
Great URL scanning and attachment scanning, but I would like more proactive threat analysis
The two main features that prove most beneficial for us are URL scanning and attachment scanning. URL scanning involves an automatic scan of links and emails. When a user clicks on a link within an email, the system promptly checks the link's safety. If the link is deemed safe, access is granted automatically. However, if it is flagged as unsafe, we receive feedback and notification to caution us about the potentially harmful link. At this point, we are presented with the option to proceed or return. I have personally witnessed the system identify a few unsafe links, making this the primary advantage of using the solution. The second crucial aspect is the scanning of attachments. When an email containing an attachment arrives, we receive a notification of the new email, along with information that the attachment is being scanned for threats. This additional layer of security provides peace of mind for our organization. While Microsoft Defender for Office 365 offers numerous features, these two stand out as particularly impressive and valuable to us.
LA
Great protection, good privacy, and helpful support
The only thing I would like is a way to open the email that is going to quarantine. Based on the level of security, they cannot open the email to check the message. Even for the administrator, you have to create a security copy to be sent, which will lock the log support. It's not easy for an admin to check and decide if the email is good or not. That is the only thing that I'm seeing could be improved. Basically, ESET doesn't have the ability to let the administrator release an email showing the message on the email. It's not possible. If you want to have an email review, you have to select an option to send a copy. In the way that they designed the system, for security, they are not letting anyone even have the admin privileges to make this happen. Privacy is at a really high level.
Nadeem Syed - PeerSpot reviewer
Offers comprehensive security, easy integration, and good support
It integrated easily. About 99% of the time, we do not face any challenges in integrating any product of Trend Micro with the existing network. It is usually compatible with all kinds of networks. They have recently added AI to all Trend Micro products. It makes life a little bit easier by catching viruses, providing solutions, and helping out whenever you are stuck somewhere. It is one of the very good features they have right now. For example, one of our clients experienced a network attack and became confused about resolving the issues. The AI was helpful by suggesting initial steps to solve the problem.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft Defender has a feature to protect each and every attachment. Even if it's an encrypted attachment, it will check for any potential threats."
"There are several features that I consider valuable."
"I like its investigation capabilities, as that is what is most important to me. It is fairly simple with a user-friendly interface."
"The product is not resource-intensive."
"The most valuable feature of Microsoft Defender for Office 365 is its spam filter."
"It’s easy to handle integrations, and we don't need a lot of people in our IT team."
"Defender enables us to secure all 365-related activity from a single place. It gives us visibility into everything happening in Outlook, protecting us against phishing and other email-based threats. Defender helps us detect any suspicious behaviors."
"The stability of Microsoft Defender for Office 365 is fantastic."
"We are close to having 99% or 98% detection."
"The most valuable features are the precision of detection and the level of customization of the policy."
"Since implementing it, we've seen a significant improvement in security. We no longer receive spam emails, and we're protected from various cyberattacks, including ransomware and social engineering."
"Trend Micro Email Security’s most valuable feature is spam filtering."
"The technical support is good."
"Trend Micro has inter-domain security features that solutions from other vendors like Forcepoint lack."
"The most valuable feature of Trend Micro Email Security is effective phishing prevention."
"The most valuable features of this solution are the antivirus, antispam, and integration with cloud services. This is a multifunctional solution."
"It does a good job of ensuring users are not compromised via email."
"Trend Micro Email Security is a robust solution with quick performance. It works autonomously without the need for an administrator."
 

Cons

"One area for improvement is support, in terms of being able to reach them and, especially, technical support for configuration."
"Several simulation options are available within 365, and the phishing simulation could be better."
"Microsoft should provide more documentation for users so they can self-educate. I would like to see more documentation for advanced security features."
"They have moved features from one console to another. Things have been moved around in the interface and it takes me time to find where certain features are."
"Sometimes, phishing emails manage to pass through the filter, so the system needs to enhance its phishing email detection capabilities."
"In one of the reports I can get the exact place where a vulnerable file resides. But for that, I need to explicitly go into the device and check. If they could include that file part in the report, without my having to go to the device itself, that would help."
"There needs to be an improvement in integrating the product to work across multiple operating systems, and to have better support for non-Microsoft file types."
"We need a separate license and we don't know how to get the license that is required."
"It's not easy for an admin to check and decide if the email is good or not."
"The specific domain file for Apache needs to be well-defined."
"The only negative thing about Trend Micro Email Security is its price. It could be less expensive."
"The product must provide better customization features."
"The capacity handling and the scalability of the solution need to be improved since I feel Trend Micro lacks in such areas."
"I rate Trend Micro support four out of 10. The support in our region isn't very good. They do not respond quickly when we open up a case."
"In terms of improvement, reducing false positives would improve the system."
"Trend Micro Email Security could improve by advancing its artificial intelligence in email security. There are rules that have to be configured. There should be less configuring."
"The company also needs to work on pricing because it is quite costly compared to other products."
"The solution's configuration policy should be easier."
 

Pricing and Cost Advice

"It's a user-base subscription."
"Microsoft Defender for Office 365 comes with Microsoft Windows. It is free with the operating system."
"Defender is a little bit more expensive as compared to others. We are in the manufacturing environment. So, we don't have a high budget for all of our endpoint devices. Its cost is a major concern for us."
"I know that the product is incredibly expensive."
"It is much more expensive than using another solution because we have had to include some options and upgrade our license."
"I was working in the government and it was too expensive for us to use our Microsoft products."
"Microsoft Defender for Office 365 is an add-on to the Office license. Many customers are purchasing this solution."
"While Microsoft Defender for Office 365 necessitates pricier E3 or E5 subscriptions, the extensive functionality offered by these licenses across various Microsoft products justifies the investment."
"The solution provides affordable pricing for medium sized industries."
"The solution is inexpensive so we recommend it to small to mid-sized businesses."
"It is expensive. The cost is per box, and it depends on how big your environment is. Prices range from 11 to 12 dollars for licenses and can fluctuate up and down, but for environments with 4,000 to 5,000 users, it can be between 6 to 8 dollars."
"The price is more accessible compared to some other solutions, like FortiMail. It offers excellent value for the price."
"It's a VPN solution. Trend Micro is reasonably priced."
"The price of Trend Micro Email Security is more than Sophos' similar solution."
"The tool must improve its pricing."
"The solution's pricing is very optimum, given its quality, features, and stability."
"I rate the product price a six on a scale of one to ten, where one is low price and ten is high price."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
9%
Manufacturing Company
8%
Government
6%
Computer Software Company
12%
Comms Service Provider
8%
Media Company
8%
Wholesaler/Distributor
8%
Computer Software Company
17%
Financial Services Firm
11%
Comms Service Provider
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Microsoft Defender for Office 365?
Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of variou...
What is your experience regarding pricing and costs for Microsoft Defender for Office 365?
I don't have detailed specifics on pricing, setup cost, or licensing.
What needs improvement with Microsoft Defender for Office 365?
I am generally satisfied with how it currently is. If I could improve anything, I would reduce the cost.
What do you like most about ESET Mail Security?
The most valuable features are the precision of detection and the level of customization of the policy.
What is your experience regarding pricing and costs for ESET Mail Security?
The solution provides affordable pricing for medium sized industries.
What needs improvement with ESET Mail Security?
The specific domain file for Apache needs to be well-defined.
What do you like most about Trend Micro Email Security?
The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration ...
What needs improvement with Trend Micro Email Security?
There is room for improvement in mobile device management. The company also needs to work on pricing because it is qu...
What advice do you have for others considering Trend Micro Email Security?
I would definitely recommend it. Trend Micro is better than any of its competitors. I would rate it a nine out of ten...
 

Also Known As

MS Defender for Office 365
ESET Mail Security
No data available
 

Overview

 

Sample Customers

Microsoft Defender for Office 365 is trusted by companies such as Ithaca College.
Information Not Available
MedImpact Healthcare Systems, Air21, Azra Solutions, CBOSS, De Montfort University, Depaeuw, DHR Health, Fukui University Hospital
Find out what your peers are saying about ESET Cloud Apps Protection vs. Trend Micro Email Security and other solutions. Updated: April 2025.
847,625 professionals have used our research since 2012.