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Google Drive Enterprise vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Drive Enterprise
Ranking in Content Collaboration Platforms
6th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
75
Ranking in other categories
Cloud Storage (7th)
OpenText Extended ECM
Ranking in Content Collaboration Platforms
11th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
Enterprise Content Management (3rd)
 

Featured Reviews

Kepa-Ayerbe - PeerSpot reviewer
Offers valuable features like synchronization and backup
Some time ago, I faced issues with Google Drive Enterprise, but it is not related to the tool and was more of a problem associated with Android. At the end of the day, I had to contact Google's support team to deal with the issue associated with the capacity offered by the solution. Google's support team held me for free, and they helped me change the location from the US because the mobile app factory showed that the activation work was done in the US. Google's team helped me move the location to Spain. Google's support was fast, knowledgeable, and customer-friendly. I rate the technical support an eight out of ten.
Bala Raju - PeerSpot reviewer
Permissions management is really good and offer classification categories for searching data
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Some of the most useful features of Google Drive Enterprise is the ability to store my data and share it."
"It allows multiple users to work simultaneously on a document."
"The solution's most valuable features are its flexibility and accessibility."
"The product helps us to collaborate with team members. You can control the share and access feature. It is also user-friendly. The solution's security features are decent and reliable. Its APIs are good."
"This solution has become an enhanced product over the years. It is more stable and they keep adding features."
"The most valuable feature of the solution is file sharing with partners."
"The most valuable feature of Google Drive is its seamless integration across mobile devices and computers."
"I can check emails from anywhere, and use the applications wherever I am."
"Scalability is great. We can extend areas horizontally and vertically."
"The engineering document management system is one of the most valuable features."
"An SAP user can store documents directly into OpenText without a connector."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"It's a very good solution."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
 

Cons

"The feature for synchronization of data from multiple systems with the same single ID is not happening in Google Drive. This feature should be added. For example, if I have only one single mail ID and I'm using it in a different location to upload different data, this is the challenge. It is happening from one system or one server. The synchronization of data from the local system to Google Drive will not happen if the IDs are the same. If I'm using it for different systems in different locations, synchronization is not happening. The system hets logged out. This feature is very important for us and they need to add it."
"The solution is kind of expensive."
"The product’s document management and automation features are very limited."
"Google Drive Enterprise can improve by having better compatibility with Microsoft files. Google Drive Enterprise sometimes blocks Japanese characters in documents."
"Google Drive Enterprise can improve by suggesting to me I have duplicate files or some kind of duplicate feature. If it can give that kind of advice, it would be a great feature on a drive storage capability. There has to be some kind of machine learning to analyze individual data and provide recommendations."
"The product must be more secure."
"The only thing that's really been annoying is the single file size limit."
"The product does not offer a bit more storage space for users, which makes it an area that needs to be considered for improvement."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"OpenText Extended ECM's user interface could be improved."
"The initial setup can get really complicated, and it takes time."
"The solution should work better with partners and be more developer-friendly."
"The tool's documentation is not proper and has missing information like steps."
"The solution needs to improve the user interface."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"User interface needs improvement (at least in the version we are using, desktop client)."
 

Pricing and Cost Advice

"Google Drive is free."
"The product is free."
"Google Drive Enterprise is free for everyone to use."
"There is a monthly fee that we pay for the use of this solution and the price is fair."
"Google Drive's price is lower than competitors. I have two accounts, including one with Apple that I use to manage some pictures and contact. I use Apple Cloud for only this purpose. I use Google Drive for everything else. Compared to Google, the price of Dropbox is high and the solution isn't good."
"It is inexpensive and the cost is per user per month."
"The product is available for free."
"I pay for the additional storage. Otherwise, it's free as a basic plan, 15 GB."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"The total cost of the product will vary on the capabilities required"
"The tool's pricing is confusing to the end customer."
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
"The solution is expensive."
"The product is pricey."
"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
16%
Government
12%
Comms Service Provider
8%
Government
13%
Computer Software Company
12%
Financial Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Google Drive Enterprise?
With Google Drive Enterprise, multiple people can edit a document, and you can open it as Google Docs.
What needs improvement with Google Drive Enterprise?
Google Drive Enterprise is expensive. Google Sheets APIs need improvement.
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.
What needs improvement with OpenText Content Suite Platform?
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...
 

Also Known As

Drive Enterprise, Google Drive
OpenText Content Suite Platform, OpenText Core Share
 

Learn More

 

Overview

 

Sample Customers

Journal Communications
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Google Drive Enterprise vs. OpenText Extended ECM and other solutions. Updated: December 2024.
830,726 professionals have used our research since 2012.