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HootSuite vs Mention comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HootSuite
Ranking in Social Media Analytics Software
2nd
Average Rating
8.0
Number of Reviews
19
Ranking in other categories
Social CRM (2nd), Social Media Management Solutions (2nd)
Mention
Ranking in Social Media Analytics Software
6th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Social Media Analytics Software category, the mindshare of HootSuite is 16.1%, up from 15.4% compared to the previous year. The mindshare of Mention is 5.7%, up from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social Media Analytics Software Mindshare Distribution
ProductMindshare (%)
HootSuite16.1%
Mention5.7%
Other78.2%
Social Media Analytics Software
 

Featured Reviews

Calin Balaita - PeerSpot reviewer
Senior Engineer at Wärtsilä
Consistent scheduling has amplified our global branding and simplified weekly content sharing
HootSuite does a good job at what it does, and I didn't have any issues with it. If I had to think about one thing that could make my experience even better, the interface on the iOS version could be a bit smoother and things could be more visible, but other than that, it works fine.
it_user507921 - PeerSpot reviewer
VP of Marketing at OurCrowd
Filter news items by quality and trustworthiness of source, but customer support needs improvement
I'm sure it's great to use on their own site, but it's just not how we are using it. In the sales cycle, they were very helpful, and in the beginning, their reps were still very helpful. In fact, they still are today but we keep getting switched between customer reps which is confusing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If you are into social media marketing or any other digital media, then you should have knowledge of HootSuite because it is the industry standard that has been helping industry professionals."
"One of the best things about HootSuite is their clear UX design that is easy to navigate around the platform, and also to see the social media calendar of the clients, so we can see on which channel which post is going when and how the posts look."
"Customer Service: Great. Technical Support: Good."
"HootSuite has positively impacted my organization by offering the possibility to connect everything in one platform, all the social channels, import the assets, and create the copies."
"HootSuite has positively impacted my organization by reducing the man-hours needed for maintenance, our load to do a campaign has become shorter, so all our tasks resolve faster and can be done more efficiently."
"HootSuite has positively impacted my organization quite significantly because we have seen a rise in applications, and I think we won an award for the best branding use of this technology."
"HootSuite has been truly useful and helpful in my organization because impressions have increased, there has been an increase in traffic, scheduling has become simpler, and approvals have been excellent."
"I love the usability of HootSuite, and it is easy to learn; that is one of the great things."
"We like the filtering news items by quality score, which is one of the reasons we are implementing it."
 

Cons

"The company should reduce the pricing to make it easier for companies to deploy to larger social teams."
"The pricing would be great if it were free. It costs $99 per month, which is quite expensive."
"Sometimes we received emails that due to some reasons, posts were not shared automatically. This was also one of the reasons why we left HootSuite."
"Before choosing HootSuite, I evaluated the sales team, which is acceptable, but I need the legal team, the finance team, and integration about the pipeline, which is not very good."
"Last I checked, you can't schedule Twitter threads where each tweet is a reply to a previous tweet."
"However, sometimes the admin dashboard and the backend panel can be a bit slow and clunky, so it could improve in terms of speed and managing its load."
"Sometimes the suggestions or the content suggestions that the OwlyWriter AI gives are not up to the mark that we want."
"I think HootSuite can be improved with a better user interface."
"We like the interface on their website, and we like the idea, but we have been customers for six months and have been waiting for some bug fixes on their side to complete the API development."
 

Pricing and Cost Advice

"​I have only used the free versions.​"
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Top Industries

By visitors reading reviews
Manufacturing Company
21%
Outsourcing Company
10%
University
9%
Media Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise2
Large Enterprise10
No data available
 

Questions from the Community

What needs improvement with HootSuite?
In terms of branding and brand mentions, it would be useful if we could use multiple sources to pull data from, which would be more helpful. Reporting would be somewhat more helpful if we were able...
What is your primary use case for HootSuite?
My main use case for HootSuite is scheduling social media posts and managing all our social and content calendars in a central location. We mainly use HootSuite to schedule our posts by bulk produc...
What advice do you have for others considering HootSuite?
HootSuite serves the purpose of what it is designed for. However, sometimes the admin dashboard and the backend panel can be a bit slow and clunky, so it could improve in terms of speed and managin...
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Comparisons

 

Overview

 

Sample Customers

Vega, TicketLeap, Radio Italia, The PureMatter Agency, Kiva, The Vancouver Canucks
DDIMM, Livestorm, Champlain National Bank, Kajabi, Waves Audio, Domino Internet