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HootSuite vs Mention comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HootSuite
Ranking in Social Media Analytics Software
2nd
Average Rating
8.0
Number of Reviews
19
Ranking in other categories
Social CRM (1st), Social Media Management Solutions (1st)
Mention
Ranking in Social Media Analytics Software
6th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Social Media Analytics Software category, the mindshare of HootSuite is 15.3%, up from 15.5% compared to the previous year. The mindshare of Mention is 5.3%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social Media Analytics Software Mindshare Distribution
ProductMindshare (%)
HootSuite15.3%
Mention5.3%
Other79.4%
Social Media Analytics Software
 

Featured Reviews

Calin Balaita - PeerSpot reviewer
Senior Engineer at Wärtsilä
Consistent scheduling has amplified our global branding and simplified weekly content sharing
HootSuite does a good job at what it does, and I didn't have any issues with it. If I had to think about one thing that could make my experience even better, the interface on the iOS version could be a bit smoother and things could be more visible, but other than that, it works fine.
it_user507921 - PeerSpot reviewer
VP of Marketing at OurCrowd
Filter news items by quality and trustworthiness of source, but customer support needs improvement
I'm sure it's great to use on their own site, but it's just not how we are using it. In the sales cycle, they were very helpful, and in the beginning, their reps were still very helpful. In fact, they still are today but we keep getting switched between customer reps which is confusing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"HootSuite has positively impacted my organization by offering the possibility to connect everything in one platform, all the social channels, import the assets, and create the copies."
"I love the usability of HootSuite, and it is easy to learn; that is one of the great things."
"Hootsuite feels like an all-in-one tool; I can publish content on Hootsuite and then answer comments, which is what I do for my customers."
"The main improvement HootSuite offers is allowing my organization to run social media campaigns."
"HootSuite has been truly useful and helpful in my organization because impressions have increased, there has been an increase in traffic, scheduling has become simpler, and approvals have been excellent."
"It has a social media presence outside of the hours people are able to devote to an organization."
"HootSuite has positively impacted my organization by helping us manage our content in a central location rather than having everything scattered everywhere."
"Customer Service: Great. Technical Support: Good."
"We like the filtering news items by quality score, which is one of the reasons we are implementing it."
 

Cons

"HootSuite has a solid platform for social media publishing and monitoring, but I think it could be improved with more advanced analytics, deeper AI-powered insights and summaries, or more customizable reporting."
"However, sometimes the admin dashboard and the backend panel can be a bit slow and clunky, so it could improve in terms of speed and managing its load."
"The company should reduce the pricing to make it easier for companies to deploy to larger social teams."
"The pricing would be great if it were free. It costs $99 per month, which is quite expensive."
"I think HootSuite can be improved with a better user interface."
"Sometimes we received emails that due to some reasons, posts were not shared automatically. This was also one of the reasons why we left HootSuite."
"HootSuite can be improved regarding their summarized AI brand sentiment."
"Sometimes the suggestions or the content suggestions that the OwlyWriter AI gives are not up to the mark that we want."
"We like the interface on their website, and we like the idea, but we have been customers for six months and have been waiting for some bug fixes on their side to complete the API development."
 

Pricing and Cost Advice

"​I have only used the free versions.​"
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Top Industries

By visitors reading reviews
Manufacturing Company
21%
Outsourcing Company
13%
Educational Organization
9%
Media Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise2
Large Enterprise10
No data available
 

Questions from the Community

What needs improvement with HootSuite?
I think HootSuite can be improved with a better user interface. I believe it could be a little clearer on the instructions.
What is your primary use case for HootSuite?
My main use case for HootSuite is marketing towards social media. A specific example of how I used HootSuite for my marketing is that I posted social media content for my law firm. HootSuite helped...
What advice do you have for others considering HootSuite?
My advice to others looking into using HootSuite is to check it out, try it out, and see if it works for you. I gave this product a rating of 8.
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Comparisons

 

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Sample Customers

Vega, TicketLeap, Radio Italia, The PureMatter Agency, Kiva, The Vancouver Canucks
DDIMM, Livestorm, Champlain National Bank, Kajabi, Waves Audio, Domino Internet