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HootSuite vs Mention comparison

 

Categories and Ranking

HootSuite
Ranking in Social Media Analytics Software
2nd
Average Rating
8.8
Number of Reviews
5
Ranking in other categories
Social CRM (4th), Social Media Management Solutions (3rd)
Mention
Ranking in Social Media Analytics Software
9th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Social Media Analytics Software category, the mindshare of HootSuite is 15.3%, up from 9.1% compared to the previous year. The mindshare of Mention is 4.5%, up from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social Media Analytics Software
 

Featured Reviews

Kapil Rampal - PeerSpot reviewer
Good customization and social media management with helpful AI capabilities
It has made access control very easy. We don't need to share the actual account credentials with any employee. They can work through HootSuite. We can also manage all our social media in one interface with personalization. It has improved efficiency and security and has delivered significant cost savings. In the enterprise edition, there is also an option to manage user access, and you can limit or grant access, depending on the business needs. For example, marketing can be given access to analytics, customer support to messages, and social teams to the postings. Also, you can have levels for approvals.
it_user507921 - PeerSpot reviewer
Filter news items by quality and trustworthiness of source, but customer support needs improvement
I'm sure it's great to use on their own site, but it's just not how we are using it. In the sales cycle, they were very helpful, and in the beginning, their reps were still very helpful. In fact, they still are today but we keep getting switched between customer reps which is confusing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has a social media presence outside of the hours people are able to devote to an organization."
"HootSuite has an AI engine to suggest trending topics related to our business. The engine works really well and comes up with excellent suggestions for more posts."
"The main improvement HootSuite offers is allowing my organization to run social media campaigns."
"We like the filtering news items by quality score, which is one of the reasons we are implementing it."
 

Cons

"Last I checked, you can't schedule Twitter threads where each tweet is a reply to a previous tweet."
"The company should reduce the pricing to make it easier for companies to deploy to larger social teams."
"We like the interface on their website, and we like the idea, but we have been customers for six months and have been waiting for some bug fixes on their side to complete the API development."
 

Pricing and Cost Advice

"​I have only used the free versions.​"
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
16%
Manufacturing Company
14%
Retailer
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about HootSuite?
HootSuite has an AI engine to suggest trending topics related to our business. The engine works really well and comes up with excellent suggestions for more posts.
What needs improvement with HootSuite?
The key features of the product are available just in the enterprise versions. In the normal paid versions, competitive benchmarking is limited to two competitors. Team and Productivity ratings als...
What is your primary use case for HootSuite?
We use HootSuite to manage our social media, including regular posts, advertising campaigns, and responding to messages. The product allows the users to add all the social accounts on a company on ...
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Comparisons

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Overview

 

Sample Customers

Vega, TicketLeap, Radio Italia, The PureMatter Agency, Kiva, The Vancouver Canucks
DDIMM, Livestorm, Champlain National Bank, Kajabi, Waves Audio, Domino Internet