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HootSuite vs Mention comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HootSuite
Ranking in Social Media Analytics Software
1st
Average Rating
8.4
Number of Reviews
14
Ranking in other categories
Social CRM (2nd), Social Media Management Solutions (2nd)
Mention
Ranking in Social Media Analytics Software
6th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Social Media Analytics Software category, the mindshare of HootSuite is 16.2%, up from 16.2% compared to the previous year. The mindshare of Mention is 6.0%, up from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social Media Analytics Software Mindshare Distribution
ProductMindshare (%)
HootSuite16.2%
Mention6.0%
Other77.8%
Social Media Analytics Software
 

Featured Reviews

Gabriel  Waweru - PeerSpot reviewer
Senior Software Engineer at Unilever Inc.
Centralized social media workflows have improved collaboration, insights, and customer response
HootSuite offers several valuable features that include an intuitive user interface, which makes it very easy for new users. It also provides a better understanding of what customers want with analytics and gathers those insights into actionable reports, which helps make data-driven decisions easy. Additionally, HootSuite manages and maintains our social presence from anywhere at any time with the HootSuite mobile app. I rely on all of these features, as they are very strategic and helpful in my organization. HootSuite turns real-time data into strategic insights by monitoring mentions of a brand, key industry topics, and competitors. HootSuite supports team collaboration by assigning tasks, managing approvals, and monitoring team performance. HootSuite has positively impacted my organization by streamlining how we manage multiple content on various social platforms, saving considerable time. It has helped us achieve 40% to 50% time savings in content operations, a 25% increase in engagement due to consistent posting, and improved lead response due to improved response time. I measure the time savings through content operation metrics. The 25% increase in engagement resulted from consistent posting on social platforms. HootSuite has also helped us with centralized reporting across different social media channels, enabling us to make data-driven decisions easily.
it_user507921 - PeerSpot reviewer
VP of Marketing at OurCrowd
Filter news items by quality and trustworthiness of source, but customer support needs improvement
I'm sure it's great to use on their own site, but it's just not how we are using it. In the sales cycle, they were very helpful, and in the beginning, their reps were still very helpful. In fact, they still are today but we keep getting switched between customer reps which is confusing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The main improvement HootSuite offers is allowing my organization to run social media campaigns."
"HootSuite has been truly useful and helpful in my organization because impressions have increased, there has been an increase in traffic, scheduling has become simpler, and approvals have been excellent."
"HootSuite has an AI engine to suggest trending topics related to our business. The engine works really well and comes up with excellent suggestions for more posts."
"Hootsuite feels like an all-in-one tool; I can publish content on Hootsuite and then answer comments, which is what I do for my customers."
"If you are into social media marketing or any other digital media, then you should have knowledge of HootSuite because it is the industry standard that has been helping industry professionals."
"Hootsuite feels like an all-in-one tool; I can publish content on Hootsuite and then answer comments, which is what I do for my customers."
"The best features HootSuite offers in my experience are the pipeline and the order status."
"HootSuite has been excellent for helping my team manage our social media content and schedule posts in advance to develop our strategies."
"We like the filtering news items by quality score, which is one of the reasons we are implementing it."
"We like the filtering news items by quality score, which is one of the reasons we are implementing it."
 

Cons

"Bulk scheduling."
"An area where HootSuite can be improved is the limitation in approving posts, scheduling posts, or reviewing analytics, as those features feel hard to use on a mobile device."
"The company should reduce the pricing to make it easier for companies to deploy to larger social teams."
"Last I checked, you can't schedule Twitter threads where each tweet is a reply to a previous tweet."
"The pricing would be great if it were free. It costs $99 per month, which is quite expensive."
"I advise against using Hootsuite."
"There are a few issues with it being somewhat glitchy and the timeline not showing up consistently as of recently, but overall, it is a great product."
"Before choosing HootSuite, I evaluated the sales team, which is acceptable, but I need the legal team, the finance team, and integration about the pipeline, which is not very good."
"We like the interface on their website, and we like the idea, but we have been customers for six months and have been waiting for some bug fixes on their side to complete the API development."
"We like the interface on their website, and we like the idea, but we have been customers for six months and have been waiting for some bug fixes on their side to complete the API development."
 

Pricing and Cost Advice

"​I have only used the free versions.​"
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
8%
University
8%
Educational Organization
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise7
No data available
 

Questions from the Community

What needs improvement with HootSuite?
I really wish HootSuite automatically saved drafts. It frequently disconnects from accounts, and I am unsure if this occurs when the internet connection is weak. I would like to see improvements in...
What is your primary use case for HootSuite?
Having a variety of social accounts and needing to post across them is the primary use case for HootSuite, and it works really well for this purpose. The analytics feature is incredibly useful to h...
What advice do you have for others considering HootSuite?
For others looking into using HootSuite, I advise that it is well suited for any size of organization that is looking to schedule posts. It can handle accounts for multiple social media platforms o...
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Comparisons

 

Overview

 

Sample Customers

Vega, TicketLeap, Radio Italia, The PureMatter Agency, Kiva, The Vancouver Canucks
DDIMM, Livestorm, Champlain National Bank, Kajabi, Waves Audio, Domino Internet