Oracle Fusion Service and HubSpot CRM both compete in the customer relationship management sector. Oracle Fusion Service seems to have the upper hand in service-centric features and strong AI capabilities, while HubSpot CRM shines in marketing automation and ease of use.
Features: Oracle Fusion Service offers a comprehensive omni-channel suite including chat, co-browse, SLA management, and a smart assistant. Its knowledge base and incident management capabilities, along with robust AI features, stand out. HubSpot CRM focuses on marketing and sales, offering powerful marketing automation and sales lead management tools. Its user-friendly design and business intelligence features are highly valued.
Room for Improvement: Oracle Fusion Service can improve in B2B customization, client branding options, and its UI for business rules management. Enhanced outreach features and SMS integration are also desired. HubSpot CRM could provide better customization options for lower-tier licenses, improve duplicate record handling, and enhance mobile app capabilities and integration ease.
Ease of Deployment and Customer Service: Both Oracle Fusion Service and HubSpot CRM utilize a public cloud deployment model for flexibility. Oracle Fusion also offers hybrid and on-premises options, which can be challenging for some users. HubSpot, primarily cloud-based, also provides hybrid solutions. Oracle Fusion Service is noted for reliable customer support, while HubSpot receives high customer satisfaction ratings with knowledgeable support staff.
Pricing and ROI: Oracle Fusion Service is considered expensive, affecting smaller businesses, yet offers significant efficiency gains for higher usage. HubSpot CRM is more affordable, especially at lower tiers, with a popular free version for small businesses. Pricing increases with feature usage, but the user-based model provides flexibility. Both platforms are reported to enhance ROI by streamlining operations and boosting customer interactions.
There is always an account rep that's available, and there is a technical account rep that is available for every account.
Part of it is different language use, and while that's okay, it wasn't immediately evident where to find help, verify, or submit a question and get responses.
HubSpot's customer service is excellent and fast.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
Handling around 100 to 150 users is fine.
There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.
Initially, we had ten ERPs, and I have added more since.
A package covering everything in a particular area without requiring the entire purchase would be excellent.
A better CRM can be achieved by providing more customization features.
They are not at the pace or effectiveness of AgentForce by Salesforce.
Simpler integration capabilities.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
The feature that I find valuable is the customer 360-degree view and the marketing automation.
The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have.
There are ERP connectors available for Oracle middleware, enabling seamless integration through a drag-and-drop interface.
There is also a focus on maintaining efficiency, and it is a significant time saver.
HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.
With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.
Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.
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