Infraon IMS vs ServiceNow Discovery comparison

EverestIMS and ServiceNow are both solutions in the Server Monitoring category. EverestIMS is ranked #27, while ServiceNow is ranked #3 with an average rating of 8.2. EverestIMS holds a 0.5% mindshare in SM, compared to ServiceNow’s 9.1% mindshare. Additionally, 100% of EverestIMS users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Infraon IMS

Read 8 Infraon IMS reviews

205 Views
107 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 40 ServiceNow Discovery reviews

3,187 Views
1,574 Comparison Views

97% willing to recommend

Infraon IMS

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

Infraon IMS and ServiceNow Discovery compete in IT service management. Infraon IMS is favored for pricing and support, while ServiceNow Discovery is preferred for its comprehensive features.

Features: Infraon IMS offers integrated management tools, real-time monitoring, and cost-efficiency. ServiceNow Discovery excels with asset discovery and integration with other ServiceNow modules.

Room for Improvement: Infraon IMS needs better scalability and reporting. ServiceNow Discovery could improve implementation complexity and navigation.

Ease of Deployment and Customer Service: Infraon IMS offers quick deployment and responsive support. ServiceNow Discovery has a more complex deployment process but knowledgeable support.

Pricing and ROI: Infraon IMS is budget-friendly with good ROI. ServiceNow Discovery, though more expensive, offers higher returns through its functionalities.

To learn more, read our detailed Infraon IMS vs. ServiceNow Discovery Report (Updated: October 2024).

Buyer's Guide

Infraon IMS vs. ServiceNow Discovery

October 2024

Download the complete report

Helped 816,562 peers since 2012

Categories and Ranking

Infraon IMS

Ranking in Server Monitoring

27th

Average Rating

8.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (84th), IT Infrastructure Monitoring (64th), Cloud Monitoring Software (43rd)

ServiceNow Discovery

Ranking in Server Monitoring

3rd

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Asset Management (5th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of November 2024, in the Server Monitoring category, the mindshare of Infraon IMS is 0.5%, down from 0.5% compared to the previous year. The mindshare of ServiceNow Discovery is 9.1%, up from 7.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Maharajan S

VSO at Navitas Life Sciences

Provides data accuracy for availability and policy harmonization

The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.

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RISHI GUPTA

Senior Manager at a manufacturing company with 5,001-10,000 employees

Valuable relationship building that discovers and auto-builds to make cleanup easy

Proof of concept for the solution doesn't make much sense. It totally depends on the capability of your partner. Choose the partner very carefully while you plan to use the solution. If you get a very competent and capable partner, then life will be easy. If you have a partner who only does technical implementations, then that won't help you. You need to have CMDB and CSDM experts on the team because the solution is for CMDB and CSDM. If you don't design your data model really well, then the solution will not give you much result. The solution is not fully automated so you still need to make some effort. You have to go through the complete remodeling cycle for non-useful data elimination whenever you add a new LAN segment or new mid-server on a new data center or service. It is a little bit of effort, but it is worth the effort. Based on the necessary but important effort, the solution is rated a seven out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The backup, restore, and comparison features are all good."

"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."

"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."

"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."

"The feature that I like the most and the best part is the customization."

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."

"It has given us an understanding of each layer from a server application."

"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."

"I am impressed with the tool's incident problem change management."

"We mostly use the solution's ITSM and ITOM capabilities in most workflows."

"The most valuable feature of ServiceNow Discovery is its performance."

"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."

More ServiceNow Discovery pros

Cons

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"Email support is a bit slow. Once you drop an email, it takes time."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."

"It creates quite a bit of duplication, so that needs to be fixed."

"Without improvement in the patters, applications can't be discovered"

"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."

"It is one of the most costly applications in terms of subscription costs."

"The service mapping component is less developed than it is in other solutions, and is in need of improvement."

"ServiceNow Discovery should improve its cloud capabilities."

"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."

"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."

More ServiceNow Discovery cons

Pricing and Cost Advice

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"Licensing is calculated on a per-user basis."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"The pricing is reasonable, given the features that they provide."

"I think that the pricing for this solution is reasonable and varies by number of devices."

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

"The product pricing is fair and reasonable for the value it provides."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"If the product is not deployed properly, it can be very expensive."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"The price could be better. It's a bit on the pricey side."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

14%

Manufacturing Company

12%

Construction Company

11%

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The product pricing is fair and reasonable for the value it provides. However, it is important to factor in the ongoing maintenance costs, as the system requires professional upkeep to ensure optim...

See all answers

What needs improvement with ServiceNow Discovery?

The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities.

See all answers

Comparisons

ManageEngine OpManager vs Infraon IMS

Compared 55% of the time

Zabbix vs Infraon IMS

Compared 45% of the time

More Infraon IMS Competitors

Tanium vs ServiceNow Discovery

Compared 31% of the time

Lansweeper vs ServiceNow Discovery

Compared 18% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 13% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 6% of the time

ScienceLogic vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Infraon IMS

November 2024

Download Infraon IMS product report

Buyer's Guide

ServiceNow Discovery

October 2024

Download ServiceNow Discovery product report

Also Known As

Everest IMS

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Learn More

EverestIMS

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ServiceNow

Overview

Infraon IMS is used for monitoring network status, managing critical IT infrastructure, and ensuring connectivity. It helps organizations automate processes, gain network insights, and manage firewalls in private and cloud environments.

Infraon IMS is designed to assist in monitoring leased lines, switches, data center services, and devices across different environments. It provides alerts, manages assets, supports ITSM rules, and handles ticketing and incident management. With its comprehensive reporting on uptime, downtime, and memory utilization, Infraon IMS delivers detailed insights facilitating efficient infrastructure management. The platform integrates seamlessly with various systems and simplifies operations through real-time network monitoring, customizable reports, and a role-based access control system.

What are Infraon IMS's key features?

Stable Performance: Ensures reliability and efficiency in monitoring and management tasks.
Ease of Customization: Allows adjustments to meet specific requirements.
Real-Time Dashboards: Enhances usability for non-technical users through intuitive interfaces.
Role-Based Access: Facilitates secure, controlled management.
Integration Capabilities: Streamlines operations with various platforms.
Alerting Mechanisms: Improves incident response with timely notifications.
Workflow Automation: Simplifies and accelerates routine processes.
Graphical User Interface: Increases user-friendliness and insight accessibility.

What benefits or ROI can users expect?

Automated Processes: Reduces manual effort, increasing efficiency.
Network Insights: Provides detailed data for proactive management.
Comprehensive Reporting: Delivers valuable information for decision-making.
Enhanced Security: Manages firewalls and links to ensure robust security.

Infraon IMS is implemented across diverse industries to manage and monitor IT infrastructures, from small to large-scale environments. It is especially beneficial in sectors needing reliable connectivity and efficient incident management, such as telecommunications, finance, and cloud service providers. The platform aids these industries in maintaining operational continuity and optimizing resource allocation.

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

Sample Customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Infraon IMS vs. ServiceNow Discovery

October 2024

Free Report: Infraon IMS vs. ServiceNow Discovery

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