Infraon IMS vs ServiceNow Discovery comparison

EverestIMS and ServiceNow are both solutions in the Server Monitoring category. EverestIMS is ranked #28, while ServiceNow is ranked #2 with an average rating of 8.4. EverestIMS holds a 0.2% mindshare in SM, compared to ServiceNow’s 4.3% mindshare. Additionally, 100% of EverestIMS users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Infraon IMS

Read 8 Infraon IMS reviews

173 Views
89 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 41 ServiceNow Discovery reviews

2,622 Views
1,285 Comparison Views

97% willing to recommend

Infraon IMS

ServiceNow Discovery

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 6, 2024

Infraon IMS and ServiceNow Discovery compete in IT service management. Infraon IMS is favored for pricing and support, while ServiceNow Discovery is preferred for its comprehensive features.

Features: Infraon IMS offers integrated management tools, real-time monitoring, and cost-efficiency. ServiceNow Discovery excels with asset discovery and integration with other ServiceNow modules.

Room for Improvement: Infraon IMS needs better scalability and reporting. ServiceNow Discovery could improve implementation complexity and navigation.

Ease of Deployment and Customer Service: Infraon IMS offers quick deployment and responsive support. ServiceNow Discovery has a more complex deployment process but knowledgeable support.

Pricing and ROI: Infraon IMS is budget-friendly with good ROI. ServiceNow Discovery, though more expensive, offers higher returns through its functionalities.

To learn more, read our detailed Infraon IMS vs. ServiceNow Discovery Report (Updated: March 2025).

Buyer's Guide

Infraon IMS vs. ServiceNow Discovery

March 2025

Download the complete report

Helped 844,944 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infraon IMS

Ranking in Server Monitoring

28th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (87th), IT Infrastructure Monitoring (60th), Cloud Monitoring Software (44th)

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Asset Management (4th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of April 2025, in the Server Monitoring category, the mindshare of Infraon IMS is 0.2%, down from 0.4% compared to the previous year. The mindshare of ServiceNow Discovery is 4.3%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Maharajan S

VSO at a computer software company with 501-1,000 employees

Provides data accuracy for availability and policy harmonization

The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.

Read full review

Kaustubh Partha

Technical Support Analyst at CLSA

Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team

I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."

"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."

"The backup, restore, and comparison features are all good."

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."

"The feature that I like the most and the best part is the customization."

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."

"This solution provides excellent insights."

"It is a stable solution...The initial setup of the product is straightforward."

"I find that the Discovery and scripting features are the most useful."

"The most valuable feature of ServiceNow Discovery is its performance."

"The service management and operations management modules are valuable."

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."

"The initial setup is pretty straightforward."

"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."

More ServiceNow Discovery pros

Cons

"Email support is a bit slow. Once you drop an email, it takes time."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

"I feel that credential-less discovery could be improved."

"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."

"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."

"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."

"It is one of the most costly applications in terms of subscription costs."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

More ServiceNow Discovery cons

Pricing and Cost Advice

"Licensing is calculated on a per-user basis."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"The pricing is reasonable, given the features that they provide."

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"I think that the pricing for this solution is reasonable and varies by number of devices."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"The product pricing is fair and reasonable for the value it provides."

"The solution is not inexpensive so pricing is rated a three out of ten."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

More ServiceNow Discovery pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Server Monitoring solutions are best for your needs.

See recommendations

844,944 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

15%

Construction Company

11%

Real Estate/Law Firm

11%

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.

See all answers

What needs improvement with ServiceNow Discovery?

Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...

See all answers

Comparisons

ManageEngine OpManager vs Infraon IMS

Compared 40% of the time

Equinix IBX SmartView vs Infraon IMS

Compared 32% of the time

Zabbix vs Infraon IMS

Compared 28% of the time

More Infraon IMS Competitors

Tanium vs ServiceNow Discovery

Compared 28% of the time

Lansweeper vs ServiceNow Discovery

Compared 23% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 8% of the time

Zabbix vs ServiceNow Discovery

Compared 5% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Infraon IMS

March 2025

Download Infraon IMS product report

Buyer's Guide

ServiceNow Discovery

March 2025

Download ServiceNow Discovery product report

Also Known As

Everest IMS

No data available

Overview

Infraon IMS is used for monitoring network status, managing critical IT infrastructure, and ensuring connectivity. It helps organizations automate processes, gain network insights, and manage firewalls in private and cloud environments.

Infraon IMS is designed to assist in monitoring leased lines, switches, data center services, and devices across different environments. It provides alerts, manages assets, supports ITSM rules, and handles ticketing and incident management. With its comprehensive reporting on uptime, downtime, and memory utilization, Infraon IMS delivers detailed insights facilitating efficient infrastructure management. The platform integrates seamlessly with various systems and simplifies operations through real-time network monitoring, customizable reports, and a role-based access control system.

What are Infraon IMS's key features?

Stable Performance: Ensures reliability and efficiency in monitoring and management tasks.
Ease of Customization: Allows adjustments to meet specific requirements.
Real-Time Dashboards: Enhances usability for non-technical users through intuitive interfaces.
Role-Based Access: Facilitates secure, controlled management.
Integration Capabilities: Streamlines operations with various platforms.
Alerting Mechanisms: Improves incident response with timely notifications.
Workflow Automation: Simplifies and accelerates routine processes.
Graphical User Interface: Increases user-friendliness and insight accessibility.

What benefits or ROI can users expect?

Automated Processes: Reduces manual effort, increasing efficiency.
Network Insights: Provides detailed data for proactive management.
Comprehensive Reporting: Delivers valuable information for decision-making.
Enhanced Security: Manages firewalls and links to ensure robust security.

Infraon IMS is implemented across diverse industries to manage and monitor IT infrastructures, from small to large-scale environments. It is especially beneficial in sectors needing reliable connectivity and efficient incident management, such as telecommunications, finance, and cloud service providers. The platform aids these industries in maintaining operational continuity and optimizing resource allocation.

EverestIMS

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Infraon IMS vs. ServiceNow Discovery

March 2025

Free Report: Infraon IMS vs. ServiceNow Discovery

Find out what your peers are saying about Infraon IMS vs. ServiceNow Discovery and other solutions. Updated: March 2025.

DOWNLOAD NOW

844,944 professionals have used our research since 2012.

See our Infraon IMS vs. ServiceNow Discovery report.

See our list of best Server Monitoring vendors.

We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.