INTELLIBOT vs WorkFusion comparison

ServiceNow and WorkFusion are both solutions in the Robotic Process Automation (RPA) category. ServiceNow is ranked #17 with an average rating of 7.0, while WorkFusion is ranked #15 with an average rating of 7.7. ServiceNow holds a 0.3% mindshare in RPA, compared to WorkFusion’s 1.5% mindshare. Additionally, 80% of ServiceNow users are willing to recommend the solution, compared to 83% of WorkFusion users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 4, 2024

WorkFusion and INTELLIBOT are competitive tools in the automation sector, offering features and advantages tailored to different user needs. INTELLIBOT has the edge with its user-friendly interface and competitive pricing, making it a preferred choice for budget-conscious users.

Features: WorkFusion provides robust machine learning capabilities, exceptional document recognition, and seamless SAP integrations. It automates effectively in environments lacking APIs. INTELLIBOT is known for its intuitive drag-and-drop design, efficient document processing, and adaptability with platforms like Citrix, appealing to non-technical users.

Room for Improvement: WorkFusion can enhance ERP integrations, particularly with SAP, and simplify its interface for non-tech users. Its NLP and OCR capabilities need refinement to match competitors. INTELLIBOT should enhance its dynamic selectors, improve document tagging, and streamline exception handling for a smoother user experience.

Ease of Deployment and Customer Service: WorkFusion offers smooth deployment across hybrid and public clouds with reliable technical support, though sometimes varied in response time. INTELLIBOT supports both on-premises and public cloud deployments, with flexible setups and consistently responsive customer service, accommodating diverse user requirements.

Pricing and ROI: WorkFusion, though priced higher, delivers a solid ROI by increasing efficiency and minimizing manual errors. It tends to deter smaller businesses but provides scalable value for enterprises. INTELLIBOT offers a cost-effective alternative with substantial automation capabilities at a lower price point, making it attractive for extensive deployments.

To learn more, read our detailed INTELLIBOT vs. WorkFusion Report (Updated: January 2025).

Buyer's Guide

INTELLIBOT vs. WorkFusion

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Automate

Mindshare comparison

As of February 2025, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 1.3%, up from 1.0% compared to the previous year. The mindshare of INTELLIBOT is 0.3%, up from 0.2% compared to the previous year. The mindshare of WorkFusion is 1.5%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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Renjith Raghunathan

RPA Team Lead Developer at Standard Chartered Bank

A solution that requires minimal efforts to run multiple activities at the same time

It would be helpful to add more documentation. Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values. This is an area that could be improved. If I were to add something that would make my life easier in a new release of INTELLIBOT, then it would be making improvements to the way it is interacting with Java. The only challenge with using INTELLIBOT is the way it works with OCR, which can make creating OCR icons very challenging. In addition, there may be challenges in using the Citrix environment.

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Shamus Cardon

IT Engineer III at a healthcare company with 10,001+ employees

It has improved our accuracy since we are eliminating the human error element. There could be better version control through their web platform.

We only have our engineering team writing code and developing business processes since it is very technical. In terms of data extraction and training the ML models, we deployed that to our accounts payable department, which has fewer technical users than our engineering team. After a handful of training sessions, they were able to get in there and use it with decent accuracy. It could be better, but it is definitely better than nothing. One of the big upgrades that I know is happening in version 10 is an improvement to their tagging interface. That is definitely something that I am excited about to sort of reinvigorate our more non-technical users in information extraction from our documents. There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product effectively handles all the tasks we require."

"It's very easy to use. That's a big selling point for it. It has got a drag-and-drop interface, so you can quickly deploy bots."

"Fortra's Automate performs the job effectively and has the capability to alert us of any issues."

"The most valuable feature is the drag-and-drop interface, which is very Windows-like."

"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."

"The most valuable features for my client are timing and scheduling."

"I would rate the technical support as a nine out of ten because it is quite fast and courteous."

"Web scraping is quite good since it offers a lot of possibilities."

More Fortra's Automate pros

"The replay of the automation is an awesome feature."

"The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market."

"There's a helpful community available through the portal."

"This solution is easy to use and requires little coding knowledge."

"It is a stable product. We have been using it for 15 months now, and there have been no issues."

"For machine learning, there is an in-built document and text classification feature in INTELLIBOT. That is unlike other RPA tools where one needs to procure a separate license. Besides this, the application is easy to use. One valuable feature is the drag-and-drop feature for AI and email intelligence. It is easier than using UiPath's IQ bot."

"I have found the most valuable feature to be the straightforward visual editor, it has close to no code required. It allowed us to deploy the email monitoring in this couple of weeks."

"The Control Tower enables us to create and use workflows. It helps us run processes. There are a lot of small features, but the Control Tower is a very good feature, wherein we can create bots and schedule them as well as create different instances of them to run in different regions."

"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."

"The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."

"The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."

"The most valuable feature is that it is easy to use."

"Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner."

"We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."

"The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes."

More WorkFusion pros

Cons

"Fortra's Automate is not as reliable as I would like it to be."

"The documentation for errors needs improvement as many of the error messages we receive are very vague."

"The workflow for variables could be better. The input and output of task-level variables could be made a little clearer in terms of passing those around from one task to another upon success, etc. Things like that could be a little easier potentially."

"I believe we need to test various OCR tools that assist in evaluating, let's say, six different customer resyncs. We analyze their spending patterns and documentations, but current OCR support has limitations, requiring highly standardized documents, which isn't always the case. With a more advanced OCR system, we could improve processes related to credit risk management and legal matters. We're exploring how to integrate Fortra's Automate with our CRM platform, taking cues from instances where Salesforce seamlessly merged with Automate. However, we use a different CRM, Insight for New Enterprise, and we're seeking ways to connect the automation process within our CRM. We aim for the automation to continue smoothly, even in instances where traditional automation methods might face hurdles."

"Some companies have asked for voice integration. This is likely part of the roadmap."

"I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial."

"It would be an improvement if Automate had better stability tools, whether by recommending a certain amount of memory because it can be a memory hog at times."

"The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."

More Fortra's Automate cons

"I would like to see the cognitive marketing platform improved."

"The first pain point of INTELLIBOT was with the development. Whenever the company developed any command, they published it directly onto their SQL site, and our current automation got auto-updated. The second pain point was with the action set. It could be stronger. Moreover, if I am doing UiPath automation, I have to do it with the Internal Report for now."

"Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values."

"The trigger actions need to be more robust."

"The solution is heavily dependant on scripts, such as JavaScript or any other external script that needs to be a part of the system. If they want to grow, the scripting dependency should go away. They should have built-in libraries to pull in work from."

"A couple of times, we noticed that some bugs caused the bot to go in the wrong flow."

"Has limited functionality and uses extensive resources."

"This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs."

"I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues."

"Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster."

"It should integrate with more ERP solutions like SAP. It doesn't currently have that ability."

"The solution is not user-friendly, this is something they should improve."

"I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not."

"There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk."

"The user experience could be better both from an RPA perspective and from a business perspective."

More WorkFusion cons

Pricing and Cost Advice

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"It comes with a package that costs approximately $20,000 USD per year."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"Once you buy the software, you just pay for the support for backend help."

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

More Fortra's Automate pricing and cost advice

"INTELLIBOT with the DPA costs approximately $1,500 USD."

"It is quite cheap. In the year 2019, it was $1000 for a year."

"At the time, one license was $5,000 USD. If we needed to negotiate for more licenses, we could negotiate a bit on the price."

"The solution requires a license and we purchased one annually. We were satisfied with the price."

"We are on an annual contract to use the solution."

"My client is using RPA Express, which is available for them to use free of charge."

"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."

"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."

"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."

"I can't speak to pricing. It's a contract signed by upper management."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

14%

Healthcare Company

Manufacturing Company

Computer Software Company

32%

Manufacturing Company

14%

Financial Services Firm

13%

Healthcare Company

Financial Services Firm

28%

Computer Software Company

14%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

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What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

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Which lesser known RPA vendor has the best chance at unseating today's market leaders?

Intellibot.io would be my suggestion. From DPA to RPA to cognitive model long to Chatbots to IOT they have come a lon...

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What do you like most about INTELLIBOT?

The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market.

See all answers

What is your experience regarding pricing and costs for INTELLIBOT?

It is quite cheap. In the year 2019, it was $1000 for a year.

See all answers

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

See all answers

What is your experience regarding pricing and costs for WorkFusion?

Everything should be cheaper. However, it's fairly priced. They have a pricing scale. We've been with them for a whil...

See all answers

What needs improvement with WorkFusion?

For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business p...

See all answers

Comparisons

Microsoft Power Automate vs Fortra's Automate

Compared 50% of the time

UiPath vs Fortra's Automate

Compared 38% of the time

Automation Anywhere vs Fortra's Automate

Compared 8% of the time

Blue Prism vs Fortra's Automate

Compared 5% of the time

More Fortra's Automate Competitors

UiPath vs INTELLIBOT

Compared 100% of the time

More INTELLIBOT Competitors

UiPath vs WorkFusion

Compared 46% of the time

Microsoft Power Automate vs WorkFusion

Compared 10% of the time

Automation Anywhere vs WorkFusion

Compared 10% of the time

ELMA 365 vs WorkFusion

Compared 9% of the time

Blue Prism vs WorkFusion

Compared 6% of the time

More WorkFusion Competitors

Product Reports

Buyer's Guide

Fortra's Automate

February 2025

Download Fortra's Automate product report

Buyer's Guide

INTELLIBOT

February 2025

Download INTELLIBOT product report

Buyer's Guide

WorkFusion

February 2025

Download WorkFusion product report

Also Known As

HelpSystems Automate, Automate

No data available

Overview

Fortra's Automate is predominantly used in HR and operational departments for automating reports, file manipulation, and data processing. Key uses include automating repetitive tasks, integrating PDFs and emails, running scripts, processing large data sets, transforming file formats, synchronizing databases, managing job schedules, and transferring files.

Users commend Fortra's Automate for its ease of implementation and user-friendly drag-and-drop interface, which requires minimal technical skills for efficient bot deployment. The software is appreciated for its effective scheduling tools, reliable integration capabilities, and a wide range of functions such as file interaction, secure file transfers, and extensive automation without the need for coding. Businesses achieve significant time savings and simplified processes, bolstered by continuous updates and robust customer support.

What are the key features?

Scheduling Tools: Enables precise control and timing for automation tasks
Integration Capabilities: Seamlessly connects with various systems and software
File Interaction: Comprehensive functions for file manipulation and transfer
Secure Transfers: Ensures data safety during file transfers
User-Friendly: Minimal technical skills needed for deployment and use

What benefits should you look for in reviews?

Ease of Implementation: Fast and simple setup process
Time Savings: Reduces time spent on repetitive tasks
Process Simplification: Streamlines complex workflows
Customer Support: Access to continuous support and updates

In various industries such as healthcare, transportation, and payroll, Fortra's Automate automates workflows like invoice generation, data retrieval, data uploading, and insurance eligibility checks, enhancing efficiency and accuracy for HR and operational tasks.

Fortra

Intellibot is a powerful RPA Platform that is designed to simplify the lifecycle of RPA deployments at every step of the process. Speed, reliability, ease of use and extensibility are at the heart of the platform architecture. Intellibot incorporates many next generation features that enable it to deliver on even the most complex RPA projects.

ServiceNow

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

WorkFusion

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Information Not Available

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street

Buyer's Guide

INTELLIBOT vs. WorkFusion

January 2025

Free Report: INTELLIBOT vs. WorkFusion

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