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INTELLIBOT vs WorkFusion comparison

ServiceNow and WorkFusion are both solutions in the Robotic Process Automation (RPA) category. ServiceNow is ranked #17 with an average rating of 7.0, while WorkFusion is ranked #15 with an average rating of 7.7. ServiceNow holds a 0.3% mindshare in RPA, compared to WorkFusion’s 1.6% mindshare. Additionally, 80% of ServiceNow users are willing to recommend the solution, compared to 86% of WorkFusion users who would recommend it.
INTELLIBOT
Read 7 INTELLIBOT reviews
  • 499 Views
  • 190 Comparison Views
80% willing to recommend
WorkFusion
Read 29 WorkFusion reviews
  • 3,039 Views
  • 1,193 Comparison Views
86% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 4, 2024

WorkFusion and INTELLIBOT are competitive tools in the automation sector, offering features and advantages tailored to different user needs. INTELLIBOT has the edge with its user-friendly interface and competitive pricing, making it a preferred choice for budget-conscious users.

Features: WorkFusion provides robust machine learning capabilities, exceptional document recognition, and seamless SAP integrations. It automates effectively in environments lacking APIs. INTELLIBOT is known for its intuitive drag-and-drop design, efficient document processing, and adaptability with platforms like Citrix, appealing to non-technical users.

Room for Improvement: WorkFusion can enhance ERP integrations, particularly with SAP, and simplify its interface for non-tech users. Its NLP and OCR capabilities need refinement to match competitors. INTELLIBOT should enhance its dynamic selectors, improve document tagging, and streamline exception handling for a smoother user experience.

Ease of Deployment and Customer Service: WorkFusion offers smooth deployment across hybrid and public clouds with reliable technical support, though sometimes varied in response time. INTELLIBOT supports both on-premises and public cloud deployments, with flexible setups and consistently responsive customer service, accommodating diverse user requirements.

Pricing and ROI: WorkFusion, though priced higher, delivers a solid ROI by increasing efficiency and minimizing manual errors. It tends to deter smaller businesses but provides scalable value for enterprises. INTELLIBOT offers a cost-effective alternative with substantial automation capabilities at a lower price point, making it attractive for extensive deployments.

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Buyer's Guide
INTELLIBOT vs. WorkFusion
December 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
7.6
WorkFusion boosts ROI by increasing productivity, automating tasks, and enabling employees to focus on valuable work, while reducing costs.
 

Customer Service

Sentiment score
6.5
INTELLIBOT's Indian customer service is praised for effective support, though post-acquisition delays affect response times and troubleshooting.
Sentiment score
7.5
WorkFusion's support is generally fast and helpful, resolving issues effectively, though some users report occasional delays.
 

Scalability Issues

Sentiment score
6.7
INTELLIBOT is scalable and flexible, supporting custom plugins for enterprise automation with potential for increased user adoption.
Sentiment score
7.3
WorkFusion scales effectively with flexible infrastructure and support, handling extensive deployments and adapting to dynamic business needs.
 

Stability Issues

Sentiment score
7.6
INTELLIBOT is stable with minimal downtime, improved licensing, and rare issues despite necessary updates requiring reinstallation.
Sentiment score
7.2
WorkFusion is stable with minor memory concerns, offering robust performance and reliable integration, praised for handling large volumes.
 

Room For Improvement

INTELLIBOT needs enhancements in cognitive marketing, scripting reduction, documentation, Java interaction, and improved user-friendliness and performance.
WorkFusion needs better ERP integration, user interface, AI features, and support for mid-sized businesses with simplified processes.
 

Setup Cost

INTELLIBOT offers a cost-effective automation solution, with annual licensing starting at $1,500, appealing to budget-conscious enterprises.
Enterprise buyers find WorkFusion's pricing flexible and negotiable, though initial costs can be high compared to alternatives.
 

Valuable Features

INTELLIBOT provides scalable, cost-effective automation with features like document scanning, AI integration, and easy user management across platforms.
WorkFusion excels with its user-friendly tools, AI-driven automation, machine learning for document processing, and seamless integration capabilities.
 

Categories and Ranking

INTELLIBOT
Ranking in Robotic Process Automation (RPA)
17th
Average Rating
7.0
Reviews Sentiment
7.0
Number of Reviews
7
Ranking in other categories
No ranking in other categories
WorkFusion
Ranking in Robotic Process Automation (RPA)
15th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
29
Ranking in other categories
Process Automation (22nd), Intelligent Document Processing (IDP) (8th)
 

Mindshare comparison

As of December 2024, in the Robotic Process Automation (RPA) category, the mindshare of INTELLIBOT is 0.3%, up from 0.2% compared to the previous year. The mindshare of WorkFusion is 1.6%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

Asvinth Saravanan - PeerSpot reviewer
Has limited functionality, logging uses extensive resources; automation replay is great
This solution is not very user-friendly and I would not recommend it for robotic platforms. It has limited functionality and the logging takes over 1,000 GB. As a result, each year we need to increase the size of the database and create a workaround by archiving logs. It impacts performance and is a significant pain point for us. The logging is not user-friendly from an architect's perspective. The reporting is a mess in INTELLIBOT, even the developers are struggling to identify the issues and there are also problems when there are two cases hitting the queue.
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Brock Miller - PeerSpot reviewer
Helps improve our accuracy and compliance, but the analytics module can be confusing
Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update. WorkFusion can be easy to use for non-technical people. It has two modules: a workspace for analysts to use on a daily basis, and an analytics module for tracking throughput, recall, precision, and other model metrics. The workspace is very easy to use, similar to any other case management tool. The analytics module, on the other hand, can be confusing at times and could benefit from some improvements. The biggest challenge I've had with WorkFusion is employee turnover. On both of my projects with them, the primary developer, the PMO, and some of the product SMEs have all turned over. There's been a lot of turnover in their organization over the past two years.
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Top Industries

By visitors reading reviews
Computer Software Company
28%
Financial Services Firm
15%
Manufacturing Company
13%
Real Estate/Law Firm
5%
Financial Services Firm
27%
Computer Software Company
15%
Government
6%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about INTELLIBOT?
The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market.
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What is your experience regarding pricing and costs for INTELLIBOT?
It is quite cheap. In the year 2019, it was $1000 for a year.
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What needs improvement with INTELLIBOT?
Exception handling activities within INTELLIBOT need to improve. While working with the platform, there were instances where the bot went to a different flow than intended, even when it was suppose...
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What do you like most about WorkFusion?
If you compare it to its competitors in the market, it is more Java-native.
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What is your experience regarding pricing and costs for WorkFusion?
Everything should be cheaper. However, it's fairly priced. They have a pricing scale. We've been with them for a while, so we've already hit the roof. We've been with them so long that they are ver...
See all answers
What needs improvement with WorkFusion?
For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business perspective, like manual tasks, it's good. However, it's all about what the devel...
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Product Reports

Buyer's Guide
INTELLIBOT
December 2024
INTELLIBOT reportDownload INTELLIBOT product report
Buyer's Guide
WorkFusion
November 2024
WorkFusion reportDownload WorkFusion product report
 

Learn More

ServiceNow
WorkFusion
 

Overview

Intellibot is a powerful RPA Platform that is designed to simplify the lifecycle of RPA deployments at every step of the process. Speed, reliability, ease of use and extensibility are at the heart of the platform architecture. Intellibot incorporates many next generation features that enable it to deliver on even the most complex RPA projects.

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.


 

Sample Customers

Information Not Available
Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street
Buyer's Guide
INTELLIBOT vs. WorkFusion
December 2024
Free Report: INTELLIBOT vs. WorkFusion
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