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JIRA Portfolio vs Smartsheet comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
JIRA Portfolio offers quick ROI with easy setup and effective project management features, enhancing execution and delivery times.
Sentiment score
7.3
Users find Smartsheet crucial for efficient operations, praising its automation, collaboration, simplicity, and noting productivity and time savings.
 

Customer Service

Sentiment score
6.4
Users often find JIRA Portfolio support helpful but slow, preferring online forums for quicker, effective solutions.
Sentiment score
7.4
Smartsheet's responsive email support and knowledge library are praised, though improvements in ticket management and additional support channels are suggested.
The support was good with no challenges.
 

Scalability Issues

Sentiment score
7.5
JIRA Portfolio is highly scalable, integrates well with tools, but pricing and admin features may limit its potential.
Sentiment score
7.5
Smartsheet excels in scalability, integration, flexibility, and licensing, garnering high user satisfaction, especially in growing organizations.
In terms of scalability, I would give JIRA Portfolio a ten out of ten.
 

Stability Issues

Sentiment score
8.1
JIRA Portfolio is highly reliable, praised for stability, efficient functionality, and smooth integration, with minimal issues reported.
Sentiment score
8.1
Smartsheet is highly stable with rare minor issues, appreciated for reliability, cloud accessibility, and consistent high-performance ratings.
In comparison to Planisware, it is very stable.
 

Room For Improvement

JIRA Portfolio users request better integration, intuitive UI, faster performance, reduced pricing, customizable reports, automation, and improved documentation.
Smartsheet needs UI improvements, faster internet speed, better integrations, enhanced features, automation, and improved training for usability.
Making the report creation process faster and easier with drag-and-drop features would be beneficial.
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
 

Setup Cost

JIRA Portfolio's pricing starts competitively but can increase with scale, add-ons, and infrastructure, impacting mid-sized firms' budgets.
Smartsheet offers scalable pricing with essential and full features, appealing to various needs, starting from free to enterprise plans.
It is not considered expensive in the market.
 

Valuable Features

JIRA Portfolio offers integration, customizable workflows, and agile alignment with user-friendly features like scalability and collaboration for effective management.
Smartsheet offers real-time sharing, easy collaboration, customizable interface, automation, Gantt charts, dashboards, and tool integration for efficient project management.
The reporting feature is comprehensive and easy to use, which aids in planning and forecasting.
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
 

Categories and Ranking

JIRA Portfolio
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
58
Ranking in other categories
Enterprise Agile Planning Tools (4th)
Smartsheet
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
41
Ranking in other categories
Project Portfolio Management (3rd), Project Management Software (5th)
 

Featured Reviews

Gary Craven - PeerSpot reviewer
Powerful, flexible solution with a bit of a learning curve
The weakness of the solution is that the interface is a little nonstandard, meaning it's very flexible. It's got a lot of power and gives the user the ability to combine different projects into the portfolio and move user stories between projects and link them. What I have found in a couple of organizations that I've used it with, is that the uptake tends to be a little slow because it's got a bit of a learning curve. It can dump data out to Excel and those programs, but it also has a big ecosystem of plugins and add-ons that you can get. I guess it has some strength in that regard, but if you're going to run it on-prem, you have to have people that are pretty well-versed in the program and have the time and capabilities to handle integration and make sure they're adding those modules correctly. Their interface is a little unique and I think that's partly because the core of the product has morphed into several sub-products, but the underlying architecture has stayed the same on all of them in that it was originally a help desk ticketing system. Now they are moving into these new use cases, including systems development, business projects, business processes, and redevelopment projects, but there is a problem with the nomenclature that they use, and some of the documentation is a little techy for moving it into those more business-focused use cases. It's a very tech-focused product and that's fair given its origins, but if they really want to expand their community of users, then they're going to have to move beyond that a little bit and polish it up.
PaulDiaz - PeerSpot reviewer
Needs to improve baselines and changing dates can be frustrating
I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items. The worksheet is key for tracking project progress, though we track it at a higher level rather than detailed work breakdown structures. Subject matter experts say when they'll deliver things, and that's what we track.
report
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
16%
Manufacturing Company
12%
Government
8%
Educational Organization
42%
Manufacturing Company
7%
Government
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about JIRA Portfolio?
The solution's tracking capabilities helped ensure we had full visibility into planned work and scheduled work.
What is your experience regarding pricing and costs for JIRA Portfolio?
I am part of the delivery team and am not exposed to the commercial information. However, from what I understand, JIRA is competitively priced. It is not considered expensive in the market.
What needs improvement with JIRA Portfolio?
User experience should be more intuitive. Currently, it's not that intuitive. Additionally, a lot of querying and customization is needed for reporting. If there could be some templates out of the ...
Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...
What is your experience regarding pricing and costs for Smartsheet?
The pricing is great and reasonable enough that I maintained my copy and bought it for my team independently.
 

Also Known As

Portfolio for JIRA
No data available
 

Overview

 

Sample Customers

Rosetta Stone, Sprint, UBS, Workday, Expedia, J.P. Morgan
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Find out what your peers are saying about JIRA Portfolio vs. Smartsheet and other solutions. Updated: April 2025.
847,625 professionals have used our research since 2012.