Kaseya IT Center vs ServiceNow Discovery comparison

Kaseya and ServiceNow are both solutions in the Server Monitoring category. Kaseya is ranked #20 with an average rating of 7.5, while ServiceNow is ranked #2 with an average rating of 8.4. Kaseya holds a 0.3% mindshare in SM, compared to ServiceNow’s 4.3% mindshare. Additionally, 100% of Kaseya users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Kaseya IT Center

Read 4 Kaseya IT Center reviews

121 Views
77 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 41 ServiceNow Discovery reviews

2,622 Views
1,285 Comparison Views

97% willing to recommend

Kaseya IT Center

ServiceNow Discovery

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 6, 2024

Kaseya IT Center and ServiceNow Discovery compete in the IT management solutions market. Kaseya IT Center takes the upper hand in pricing and customer support, while ServiceNow Discovery leads in features and scalability.

Features: Kaseya IT Center offers comprehensive remote monitoring tools, management tools, and efficiency enhancements. ServiceNow Discovery provides extensive integration capabilities, automated IT operations, and suitability for complex environments.

Room for Improvement: Kaseya IT Center needs a more intuitive design, better reporting functionalities, and customer support improvements. ServiceNow Discovery requires a simpler initial setup, better customer support responsiveness, and enhanced usability.

Ease of Deployment and Customer Service: Kaseya IT Center has straightforward deployment procedures and robust customer support, making it accessible for smaller teams. ServiceNow Discovery, more complex to deploy due to its feature set, is favored for scalability across large enterprises, though customer support quality needs consideration.

Pricing and ROI: Kaseya IT Center offers competitive pricing with quicker ROI for small to mid-sized operations. ServiceNow Discovery, despite higher setup costs, provides substantial ROI for large enterprises due to its advanced capabilities.

To learn more, read our detailed Kaseya IT Center vs. ServiceNow Discovery Report (Updated: April 2025).

Buyer's Guide

Kaseya IT Center vs. ServiceNow Discovery

April 2025

Download the complete report

Helped 847,959 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya IT Center

Ranking in Server Monitoring

20th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Asset Management (4th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of April 2025, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.3%, down from 0.3% compared to the previous year. The mindshare of ServiceNow Discovery is 4.3%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

Read full review

Kaustubh Partha

Technical Support Analyst at CLSA

Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team

I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a product that is very easy to learn."

"The solution's technical support is good."

"The stability is good. Our systems have been up for over two years without any stability issues."

"We mostly use the solution's ITSM and ITOM capabilities in most workflows."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"This solution provides excellent insights."

"ServiceNow Discovery works better than other products I've used."

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."

"Stability-wise, I feel it is a good product."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."

More ServiceNow Discovery pros

Cons

"At times, there is degradation in performance."

"I would like to see MDM integration improved."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."

"The solution should improve the classes of discovery assets to disregard more junk data."

"The product could improve some of the visualization and architecture setups."

"I am not seeing significant ROI beyond breaking even on what I spend."

"The solution is too high priced."

"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."

"It creates quite a bit of duplication, so that needs to be fixed."

More ServiceNow Discovery cons

Pricing and Cost Advice

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

"Pricing is okay and negotiable."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"The solution is very expensive."

"The price could be better. It's a bit on the pricey side."

"It's on a yearly basis. We renew our contract for three years at a time."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

More ServiceNow Discovery pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Server Monitoring solutions are best for your needs.

See recommendations

847,959 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya IT Center?

The solution's technical support is good.

See all answers

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

See all answers

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.

See all answers

What needs improvement with ServiceNow Discovery?

Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...

See all answers

Comparisons

No data available

Tanium vs ServiceNow Discovery

Compared 28% of the time

Lansweeper vs ServiceNow Discovery

Compared 23% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 7% of the time

Zabbix vs ServiceNow Discovery

Compared 5% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Server Monitoring

March 2025

Download Kaseya IT Center product report

Buyer's Guide

ServiceNow Discovery

March 2025

Download ServiceNow Discovery product report

Also Known As

IT Center

No data available

Overview

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Kaseya IT Center vs. ServiceNow Discovery

April 2025

Free Report: Kaseya IT Center vs. ServiceNow Discovery

Find out what your peers are saying about Kaseya IT Center vs. ServiceNow Discovery and other solutions. Updated: April 2025.

DOWNLOAD NOW

847,959 professionals have used our research since 2012.

See our Kaseya IT Center vs. ServiceNow Discovery report.

See our list of best Server Monitoring vendors.

We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.