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Kaspersky Endpoint Detection and Response Optimum vs Trend Micro Smart Protection comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.5
Kaspersky EDR Optimum users see quick ROI, reporting a 30% return, though some find financial gains hard to measure.
Sentiment score
8.5
Many users saw ROI with Trend Micro Smart Protection, notably long-term, despite one user not observing value yet.
 

Customer Service

Sentiment score
7.0
Kaspersky's customer service is reliable, responsive, knowledgeable, timely, and multilingual, though some users experience delays or seek third-party help.
Sentiment score
7.1
Trend Micro Smart Protection's customer service varies, with quick premium support and slower response times for standard and regional support.
We usually solve issues ourselves due to our experience, as paid support is not used.
I rate the technical support between seven and eight out of ten for Kaspersky.
 

Scalability Issues

Sentiment score
8.5
Kaspersky Endpoint Detection and Response Optimum is praised for scalability but may require vendor input and XDR integration for improvement.
Sentiment score
7.9
Trend Micro Smart Protection is highly scalable, supporting diverse businesses and users with seamless expansion across various sectors.
It is very easy for me to scale.
Currently, I find it good and easily scalable.
 

Stability Issues

Sentiment score
8.5
Kaspersky Endpoint Detection and Response Optimum is praised for stability and reliability, though occasional agent disconnections were noted.
Sentiment score
8.4
Trend Micro Smart Protection is stable and reliable, with few performance issues, although Windows compatibility may vary.
The solution is highly stable, scoring more than nine in terms of protection.
Kaspersky Endpoint Detection and Response Optimum is stable.
 

Room For Improvement

Kaspersky EDR needs integration, scalability, compatibility improvements, unified management, easier setup, transparent pricing, and enhanced feature transparency.
Trend Micro Smart Protection needs improved insights, management, pricing, support, integration, resource usage, compatibility, compliance, and security features.
To increase the benefits of the product, Managed Detection and Response (MDR) service from Kaspersky should be included.
We face challenges with the automated effective awareness platform program (ASAP), particularly with its implementation.
Occasionally, I encounter connection problems, and the signal is not very good.
We've experienced compatibility issues with Windows endpoint protection.
 

Setup Cost

Kaspersky Optimum offers cost-effective pricing, appealing to budget-conscious enterprises, with annual costs around €10,000 and competitive advantages.
Trend Micro Smart Protection's cost, ranging from 50,000 to 6,000 Euros, is often justified by its features and discounts.
Kaspersky is very cheap compared to solutions like CrowdStrike or other vendors.
The value from Kaspersky is very good, especially since we recently got a special deal.
However, their pricing is comparable to CrowdStrike.
 

Valuable Features

Kaspersky Endpoint Detection offers real-time threat response, advanced dashboard, comprehensive protection, scalability, and efficient automated threat management.
Trend Micro Smart Protection offers robust security features, praised for integration, user-friendliness, scalability, and reliable threat prevention capabilities.
It fulfills security and protection requirements against newly discovered malware, especially ransomware attacks.
The automated response feature is particularly useful, quarantining threats based on their severity.
I use Kaspersky to protect the domain and the network, allowing or denying web categories according to business needs.
The most effective features of Trend Micro Smart Protection are its antivirus and malware capabilities.
 

Categories and Ranking

Kaspersky Endpoint Detectio...
Ranking in Endpoint Protection Platform (EPP)
33rd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
21
Ranking in other categories
No ranking in other categories
Trend Micro Smart Protection
Ranking in Endpoint Protection Platform (EPP)
32nd
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
43
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of Kaspersky Endpoint Detection and Response Optimum is 0.8%, up from 0.5% compared to the previous year. The mindshare of Trend Micro Smart Protection is 0.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

SharjeelFarooque - PeerSpot reviewer
Great threat response, provides for proactivity, and has automated threat identification
In terms of the Pakistani market and talking from a salesperson's perspective, I'd suggest that Kaspersky introduce a bundle of Kaspersky EDR-Optimum or Kaspersky EDR-Expert along with its Business Select/Advance suite. When I say this, I understand the Pakistani market and how slow and less eager organizations are to invest in IT and internet security. Most of them don't invest until or unless they face any attack or network failure. However, in addition to the product, Kaspersky should give EDR-Optimum on the cloud for less than 300 users as well, in case any customer has its whole network on the cloud. That way they can easily use it.
Amey Darekar - PeerSpot reviewer
Offers centralized security management and flexibility
The improvements required in the product depend on how it is used, meaning it can be used for endpoint security or email and collaboration security. The web gateway is used along with anti-malware, advanced protection, URL filtering, application control, and data protection. I don't have any improvements to suggest in the tool as of now, and not at least for now, as per my security assessment. There are certain concerns with the product's stability, so it is an area where improvements are required.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
9%
Manufacturing Company
7%
Comms Service Provider
6%
Computer Software Company
15%
Manufacturing Company
12%
Government
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Kaspersky Endpoint Detection and Response Optimum?
The product's most valuable feature is the flexibility of installation with the console and a simple administration strategy.
What is your experience regarding pricing and costs for Kaspersky Endpoint Detection and Response Optimum?
The value from Kaspersky is very good, especially since we recently got a special deal.
What needs improvement with Kaspersky Endpoint Detection and Response Optimum?
To increase the benefits of the product, Managed Detection and Response (MDR) service from Kaspersky should be included. I use this to monitor devices from a centralized location and report any abn...
What do you like most about Trend Micro Smart Protection?
The tool offers centralized security management. The tool's deployment is flexible.
What is your experience regarding pricing and costs for Trend Micro Smart Protection?
I'm not involved in licensing, so I have no idea of the cost. However, their pricing is comparable to CrowdStrike. None of these solutions are cheap.
What needs improvement with Trend Micro Smart Protection?
The dashboard could be easier to manage. We've experienced compatibility issues with Windows endpoint protection. More support for malware and botnets would be beneficial.
 

Also Known As

No data available
Trend Micro Smart Protection Complete
 

Overview

 

Sample Customers

Information Not Available
Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen
Find out what your peers are saying about Kaspersky Endpoint Detection and Response Optimum vs. Trend Micro Smart Protection and other solutions. Updated: April 2025.
847,646 professionals have used our research since 2012.