Make vs ServiceNow Orchestration comparison

Make and ServiceNow are both solutions in the Process Automation category. Make is ranked #29 with an average rating of 8.0, while ServiceNow is ranked #12 with an average rating of 8.3. Make holds a 0.7% mindshare in PA, compared to ServiceNow’s 5.0% mindshare. Additionally, 66% of Make users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Make

Read 2 Make reviews

243 Views
165 Comparison Views

66% willing to recommend

ServiceNow Orchestration

Read 14 ServiceNow Orchestration reviews

2,408 Views
1,630 Comparison Views

91% willing to recommend

Make

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Make and ServiceNow Orchestration based on real PeerSpot user reviews.

Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Make vs. ServiceNow Orchestration Report (Updated: October 2024).

Buyer's Guide

Make vs. ServiceNow Orchestration

October 2024

Download the complete report

Helped 815,129 peers since 2012

Categories and Ranking

Make

Ranking in Process Automation

29th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

12th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Process Automation category, the mindshare of Make is 0.7%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 5.0%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Yaniv Ivgi

Business Owner at Chatbot-sales

Dec 5, 2023

An affordable cloud solution for automation and data manipulation

We use Make to manipulate data, cut the numbers, take this line of code, and translate it to another line of code. SaaS products use XML, and other products use JSON. You need to translate to communicate between them. You have to make a transit code between them to communicate and take the backup…

Read full review

ShaheenKapery

Solutions Architect at Altron

May 24, 2024

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Make are the additional options when compared to other similar solutions. For example, with Google my business, you can only do certain things with Zapier, whereas with Make, you can do a little bit more."

"The product has a flexible interface for development."

"The solution effectively automates business processes."

"Great with IT processes and business processes."

"The data visualization is good."

"It's probably the best product out there."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"It's scalable."

More ServiceNow Orchestration pros

Cons

"Make could improve the ease of use, it can be more complicated than other solutions. There are a lot of elements that are more technical than in other solutions."

"The deployment requires awareness among the project staff."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"It is a highly complex platform to work on."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"There can be gaps in integration."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"The price of Make is approximately $20 per month for the platform."

"It is not very expensive."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"In terms of price, this solution is at the higher end of what you'll find."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

"Pricing is custom to every customer."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

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815,129 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

18%

Computer Software Company

14%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Make?

Make is cheaper than Zapier.

See all answers

What needs improvement with Make?

Make has a single IP. We cannot use a single IP because of the security. There are a lot of crashes when you work manually. Also, they need to provide more models. When you have an error, Make shou...

See all answers

What is your primary use case for Make?

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...

See all answers

Comparisons

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IBM BPM vs ServiceNow Orchestration

Compared 10% of the time

BIC Process Execution vs ServiceNow Orchestration

Compared 4% of the time

Microsoft System Center Orchestrator vs ServiceNow Orchestration

Compared 4% of the time

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Product Reports

Buyer's Guide

Process Automation

November 2024

Download Make product report

Buyer's Guide

ServiceNow Orchestration

October 2024

Download ServiceNow Orchestration product report

Also Known As

Integromat

No data available

Learn More

Make

ServiceNow

Overview

Visualize everything you do

Make lets you visually build workflows to solve complex problems - the way you imagine them in your mind.

Drag and drop to connect apps
Use the playful drag-and-drop builder to connect apps in a few clicks, and build workflows called scenarios.

Design infinite workflows
Build scenarios with as many steps or apps as you need.

Watch data flow in real time
Build your scenario and watch it run in real time. Schedule your scenario to run instantly or whenever you need it.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

Sample Customers

Buan Consulting, Armadia

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Make vs. ServiceNow Orchestration

October 2024

Free Report: Make vs. ServiceNow Orchestration

Find out what your peers are saying about Make vs. ServiceNow Orchestration and other solutions. Updated: October 2024.

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815,129 professionals have used our research since 2012.

See our Make vs. ServiceNow Orchestration report.

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We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.