OpenText Operations Bridge and New Relic are prominent solutions in the IT infrastructure and application performance monitoring space. OpenText Operations Bridge appears to have the upper hand in robust event correlation and infrastructure management, while New Relic excels with ease of use and application performance monitoring.
Features: OpenText Operations Bridge integrates various monitoring solutions into a unified platform, focusing on scalable event correlation and efficient issue escalation. It offers transparency across IT services and adaptability in handling diverse environments. New Relic provides real-time performance monitoring and intuitive dashboards, making it accessible for both DevOps and business users. Its strength lies in integration with multiple application layers, offering detailed insights into application performance and user experience.
Room for Improvement: OpenText Operations Bridge needs simplification of its complex architecture and better integration with external products. Enhancements in user experience and licensing transparency are also needed. New Relic requires improvements in data privacy and cost-effective scalability. It lacks advanced reporting and comprehensive alerting capabilities while also facing some performance and documentation challenges.
Ease of Deployment and Customer Service: OpenText Operations Bridge typically requires on-premises deployment, leading to complex installation processes. Its technical support is inconsistent, often slow and region-dependent. New Relic, operating primarily in a cloud environment, offers simpler deployment. However, its offshore support quality has decreased, impacting effectiveness. Both platforms provide specialized support contingent on service level agreements.
Pricing and ROI: OpenText Operations Bridge tends to be costly, especially for smaller organizations, and requires careful management to optimize its ROI through effective use of event orchestration capabilities. New Relic offers a varied pricing model from free basic options to higher tiers, which can be expensive for growing companies. It delivers a high ROI by efficiently diagnosing performance issues, although its pricing model affects adoption by smaller businesses.
Issues that could be solved quickly sometimes take longer because they go around in circles.
OpenText goes out to bring the right people to answer any inquiries I have.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
Splunk is more business-friendly due to its prettier interface.
With its automation capabilities and runbooks, it reduces after-hours costs by automatically handling recurring issues and known scenarios.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
This automation significantly reduces manual intervention in ticket handling.
New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.
New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.
What are New Relic's most important features?New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.
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