Newgen OmniFlow vs Pega Platform comparison

Newgen and Pega are both solutions in the Business Process Management (BPM) category. Newgen is ranked #37, while Pega is ranked #4 with an average rating of 8.2. Newgen holds a 0.7% mindshare in BPM, compared to Pega’s 5.4% mindshare. Additionally, 100% of Newgen users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Newgen OmniFlow

Read 8 Newgen OmniFlow reviews

892 Views
528 Comparison Views

100% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

5,682 Views
4,413 Comparison Views

91% willing to recommend

Newgen OmniFlow

Pega Platform

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Executive SummaryUpdated on Jan 12, 2025

Pega Platform and Newgen OmniFlow compete in business process management. Pega Platform appears to have the upper hand in support, while Newgen OmniFlow may be favored for its comprehensive features.

Features: Pega Platform offers robust automation tools, workflow management, and case management capabilities. Newgen OmniFlow is recognized for its document management, flexible integration, and comprehensive feature set addressing complex business needs.

Room for Improvement: Pega Platform could enhance its user interface intuitiveness, simplify its upgrade process, and lower the complexity of certain configurations. Newgen OmniFlow might improve its deployment flexibility, increase support for non-standard integrations, and offer better scalability for larger enterprises.

Ease of Deployment and Customer Service: Pega Platform provides a flexible deployment model with strong customer support tailored to various business sizes and complexities. Newgen OmniFlow offers straightforward deployment with effective customer service, allowing for quick implementation.

Pricing and ROI: Pega Platform involves higher upfront costs but promises long-term ROI through process efficiency and automation enhancements. Newgen OmniFlow has lower initial costs with competitive ROI, making it appealing to budget-sensitive organizations.

To learn more, read our detailed Newgen OmniFlow vs. Pega Platform Report (Updated: March 2025).

Buyer's Guide

Newgen OmniFlow vs. Pega Platform

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Newgen OmniFlow

Ranking in Business Process Management (BPM)

37th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (7th)

Mindshare comparison

As of March 2025, in the Business Process Management (BPM) category, the mindshare of Newgen OmniFlow is 0.7%, down from 0.8% compared to the previous year. The mindshare of Pega Platform is 5.4%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

JoyceJose

Chief Manager at a financial services firm with 10,001+ employees

Flexible in terms of how the UI assists users working in a variety of roles

Our initial setup was complex because we are guaranteed to have approximately two thousand concurrent users. We began first with a couple of servers, then after a couple of years, as we saw that the usage was going up, we grew both horizontally and vertically. We have a pretty big team here, with fifteen huge processes. I would say that from a development perspective, building one complex process will take a couple of developers, and an additional person is required to exclusively handle the support. There are many factors to it. In our organization, we need 24/7 support because we have trade finances that work in the middle of the night. We require additional support to accommodate people working in shifts. If change requests come in then one developer may be able to handle three processes. In the case of a new requirement, there is normally one developer who works with the team leader that is monitoring the entire setup.

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Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"They are a good team that is proactive, and they are trying to accommodate all of our requirements."

"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."

"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."

"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."

"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."

"The UI is easy. It's not very code based, so you can make certain changes on your end."

"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."

"The most valuable feature is the flexibility in using it."

"The solution has very helpful technical support."

"Pega BPM has features for process and operation efficiency, business security texture, various report definitions like bar chart and pie chart, and management capabilities such as dashboards."

"The most valuable feature is flexibility, as we can configure it to best suit our requirements."

"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."

"The case management is great."

"It's an end-to-end solution and a digital transformation tool."

"The most valuable feature of Pega BPM is its architecture."

"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."

More Pega Platform pros

Cons

"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."

"The development teams should be more agile and they need to have more team members."

"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."

"In terms of stability, like every product it has its issues."

"Improvement is needed in supporting the partner ecosystem."

"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."

"I would like to see more automated analytics built into the solution."

"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."

"Pega should work on redefining their model and creating a demand for their skills."

"The licensing cost is very high."

"The previous versions had good training documents but the updated versions need to improve the documentation."

"I've spent some hands-on time with the platform, and you can do those things, and it is all low code, but is it as easy as they make it sound? No. That's my two cents. For example, if I want to do something, there is no way to switch from low code. I just want to do a simple If-Then-Else rule, but I have to go through their low-code tool and do dragging and dropping. I'm a development person, and in my opinion, even some business users could do this easier. There is no way to go back and forth to an editor where I can just type in an If-Then-Else rule, which would be much faster than drawing in their low-code editor. They don't support that. They lead you too much."

"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."

"If it could also be integrated with robotics, it could help with a lot of things, even if we don't have APIs, we could still talk to other applications. If it could invoke a bot, for example."

"Pega BPM's documentation should be improved, especially for freshers or new trainees."

"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."

More Pega Platform cons

Pricing and Cost Advice

"The price of Newgen OmniFlow is priced reasonably."

"Overall, this solution is very cost effective when compared to other solutions in the market."

"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."

"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."

"They're very cagey in giving out prices, and it is very difficult to find out the real price any organization is going to get. It is almost never their list price, if you can find it, and there are a lot of factors that go into the whole pricing."

"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."

"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."

"Licensing varies across geographical regions for us."

"We mostly have a yearly license."

"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."

"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Real Estate/Law Firm

13%

Computer Software Company

13%

Government

Financial Services Firm

28%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Newgen OmniFlow?

The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.

See all answers

What needs improvement with Newgen OmniFlow?

Improvement is needed in supporting the partner ecosystem.

See all answers

What is your primary use case for Newgen OmniFlow?

Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

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Compared 12% of the time

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Compared 11% of the time

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Compared 19% of the time

Camunda vs Pega Platform

Compared 16% of the time

Appian vs Pega Platform

Compared 7% of the time

IBM BPM vs Pega Platform

Compared 6% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

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Product Reports

Buyer's Guide

Newgen OmniFlow

March 2025

Download Newgen OmniFlow product report

Buyer's Guide

Pega Platform

March 2025

Download Pega Platform product report

Also Known As

OmniFlow

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Platform-independent, scalable Business Process Management solution that enables automation of organizational business processes. It has seamless integration abilities allowing it to be introduced into any IT infrastructure. OmniFlow is designed to ease the creation, deployment, modification and management of Business Processes with no programming effort and differentiates with other Business Process Management products through its ability to deploy rapidly to automate a complete process.

Newgen

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Rak Bank, Bank Dhofar

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Newgen OmniFlow vs. Pega Platform

March 2025

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