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Newgen OmniFlow vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
8.3
Pega Platform is scalable across large user bases, with integration challenges, necessitating strong infrastructure and capacity planning.
 

Valuable Features

No sentiment score available
Sentiment score
8.1
Pega Platform excels with a user-friendly interface, low-code capability, rapid prototyping, and scalable integration for seamless digital transformation.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
 

Room For Improvement

No sentiment score available
Sentiment score
5.0
Pega Platform requires interface improvements, better AI features, and affordability while users question the low-code promise and documentation.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
 

Stability Issues

No sentiment score available
Sentiment score
8.1
Pega Platform is stable with high reliability, though minor issues and setup require technical expertise to maintain performance.
 

Customer Service

No sentiment score available
Sentiment score
6.0
Pega Platform support is mixed; helpful for simple inquiries but slow and less effective for complex issues.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
The technical support from Pega is very low, rating a one or two out of ten.
 

Setup Cost

No sentiment score available
Sentiment score
4.8
Pega Platform is costly, especially for SMEs, but appealing to large enterprises due to its robust features.
The pricing is expensive, and this is an issue.
 

Categories and Ranking

Newgen OmniFlow
Ranking in Business Process Management (BPM)
35th
Average Rating
7.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
Pega Platform
Ranking in Business Process Management (BPM)
3rd
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
81
Ranking in other categories
Business Rules Management (1st), Process Automation (2nd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of November 2024, in the Business Process Management (BPM) category, the mindshare of Newgen OmniFlow is 0.7%, down from 0.8% compared to the previous year. The mindshare of Pega Platform is 5.7%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

JJ
Flexible in terms of how the UI assists users working in a variety of roles
Our initial setup was complex because we are guaranteed to have approximately two thousand concurrent users. We began first with a couple of servers, then after a couple of years, as we saw that the usage was going up, we grew both horizontally and vertically. We have a pretty big team here, with fifteen huge processes. I would say that from a development perspective, building one complex process will take a couple of developers, and an additional person is required to exclusively handle the support. There are many factors to it. In our organization, we need 24/7 support because we have trade finances that work in the middle of the night. We require additional support to accommodate people working in shifts. If change requests come in then one developer may be able to handle three processes. In the case of a new requirement, there is normally one developer who works with the team leader that is monitoring the entire setup.
Balaji  Choda - PeerSpot reviewer
Cost-effective wwith good automation and enhanced UI flexibility
Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
15%
Real Estate/Law Firm
12%
Government
8%
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Newgen OmniFlow?
The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.
What needs improvement with Newgen OmniFlow?
Improvement is needed in supporting the partner ecosystem.
What is your primary use case for Newgen OmniFlow?
Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Comparisons

 

Also Known As

OmniFlow
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Learn More

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Overview

 

Sample Customers

Rak Bank, Bank Dhofar
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Newgen OmniFlow vs. Pega Platform and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.