PagerDuty Operations Cloud and NinjaOne compete in the IT operations management category. PagerDuty seems to have the upper hand for its comprehensive alerting and incident management capabilities, especially for larger teams.
Features: PagerDuty offers robust incident management capabilities with automatic escalation, versatile notification methods, and API integrations. It supports precise alert routing and resource planning for on-call schedules. Users value its stability and extensive functionality for DevOps needs. NinjaOne excels in device management, offering robust monitoring functions, script automation, and integration with tools like TeamViewer and Bitdefender. Its user-friendly design and affordability are praised.
Room for Improvement: PagerDuty could enhance its voice prompts, timezone scheduling adjustments, and integration capabilities. Users suggest noise reduction and more third-party tool integrations and user interface improvements. NinjaOne could improve its graphical interface, reporting capabilities, mobile app control, and third-party software patching. Cost is a concern for some users.
Ease of Deployment and Customer Service: Both PagerDuty and NinjaOne are deployed on public cloud platforms, with PagerDuty also available on-premises. Customer service for both is rated as responsive, with PagerDuty users highlighting its knowledgeable support and seamless system integration. NinjaOne users note its straightforward setup that often eliminates the need for support.
Pricing and ROI: PagerDuty uses a subscription model that scales with user count, offering various plans. Some users find it expensive but value the functionality and report positive ROI through operational efficiency. NinjaOne is praised for its reasonable pricing, especially when bundled with services like TeamViewer. It is seen as offering good value for small to medium-sized businesses, though costs can increase with additional features.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
The product was highly scalable, with no limits on the number of applications or event routing rules.
I would rate the stability a ten out of ten.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
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