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OpenText Documentum Content Management vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Documentum Content...
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
Enterprise Content Management (3rd)
Pega Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
86
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Process Automation (4th), Rapid Application Development Software (7th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (2nd)
 

Mindshare comparison

OpenText Documentum Content Management and Pega Platform aren’t in the same category and serve different purposes. OpenText Documentum Content Management is designed for Enterprise Content Management and holds a mindshare of 7.2%, down 12.1% compared to last year.
Pega Platform, on the other hand, focuses on Business Process Management (BPM), holds 3.7% mindshare, down 5.5% since last year.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
OpenText Documentum Content Management7.2%
SharePoint11.3%
OpenText Content Management8.0%
Other73.5%
Enterprise Content Management
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
Pega Platform3.7%
Camunda9.3%
IBM BPM4.1%
Other82.9%
Business Process Management (BPM)
 

Featured Reviews

FC
Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory
User finds integration useful but seeks improvement in interface intuitiveness
I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is that the documents are kept secure."
"OpenText Documentum has improved availability and performance in our organization."
"The most valuable feature of OpenText Documentum is the versioning."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."
"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"They're pretty easy to create, and they're pretty easy to deploy."
"The latest releases of PegaRULES are scalable, advanced, and can be easily integrated into your environment."
"The feature that I find most valuable in Pega Platform is the focus on customer experience, which is evident and supports initiatives that improve the user journey."
"The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform."
"The solution has very helpful technical support."
"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system."
"It's an end-to-end solution and a digital transformation tool."
 

Cons

"The price is quite high as the licensing prices are significant."
"It's difficult to manage and customize Documentum."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"The user interface can be a bit more intuitive."
"It needs a better UI and it should also be cloud-ready. The UI has not changed in years."
"The BPM side should be improved."
"The price is quite high as the licensing prices are significant."
"OpenText Documentum needs to improve its support."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"The solution's pricing model or licensing model could be a little better."
"They need to support the solution better, at this time the company does not have enough support."
"The UI has always been the weakest part."
"We would like to have a better ability to customize PegaRULES."
 

Pricing and Cost Advice

"The product is expensive."
"OpenText Documentum's pricing is good."
"It is quite an expensive product."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"The price is considered affordable now."
"The price is a bit expensive."
"I would rate the product's pricing a six out of ten."
"The price of this solution, including installation and configuration, is comparable to competing vendors."
"Pricing is good."
"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."
"They're very cagey in giving out prices, and it is very difficult to find out the real price any organization is going to get. It is almost never their list price, if you can find it, and there are a lot of factors that go into the whole pricing."
"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."
"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Government
10%
Manufacturing Company
9%
Computer Software Company
8%
Financial Services Firm
25%
Manufacturing Company
9%
Computer Software Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise16
Large Enterprise69
 

Questions from the Community

What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Microsoft, IBM, OpenText and others in Enterprise Content Management. Updated: February 2026.
882,594 professionals have used our research since 2012.