OpenText Documentum Content Management vs Pega Platform comparison

The compared OpenText and Pega solutions aren't in the same category. OpenText is ranked #3 in ECM , with an average rating of 7.4, and holds a 7.2% mindshare in the category. Pega is ranked #3 in BPM , with an average rating of 8.2, and holds a 3.7% mindshare. Additionally, 83% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText Documentum Content...

Read 32 OpenText Documentum Content Management reviews

4,086 Views
3,555 Comparison Views

83% willing to recommend

Pega Platform

Read 86 Pega Platform reviews

9,855 Views
4,336 Comparison Views

91% willing to recommend

OpenText Documentum Content...

Pega Platform

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Executive Summary

We performed a comparison between OpenText Documentum Content Management and Pega Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, IBM, OpenText and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: February 2026).

Buyer's Guide

Enterprise Content Management

February 2026

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Helped 882,744 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Documentum Content...

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Enterprise Content Management (3rd)

Pega Platform

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (3rd), Process Automation (4th), Rapid Application Development Software (7th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (2nd)

Mindshare comparison

OpenText Documentum Content Management and Pega Platform aren’t in the same category and serve different purposes. OpenText Documentum Content Management is designed for Enterprise Content Management and holds a mindshare of 7.2%, down 12.1% compared to last year.
Pega Platform, on the other hand, focuses on Business Process Management (BPM), holds 3.7% mindshare, down 5.5% since last year.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
OpenText Documentum Content Management	7.2%
SharePoint	11.3%
OpenText Content Management	8.0%
Other	73.5%

Enterprise Content Management

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Pega Platform	3.7%
Camunda	9.3%
IBM BPM	4.1%
Other	82.9%

Business Process Management (BPM)

Featured Reviews

Federica Camaldo

Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory

User finds integration useful but seeks improvement in interface intuitiveness

I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The stability is very good."

"I appreciate Documentum's scalability, allowing for vast volumes of content storage."

"The most valuable feature is the management."

"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."

"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."

"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."

"The most impactful thing is the size, which is almost 25 TB."

More OpenText Documentum Content Management pros

"They're pretty easy to create, and they're pretty easy to deploy."

"The solution's case management is its most valuable aspect."

"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."

"It's not too expensive."

"One of the key advantages of PegaRULES is its out-of-the-box capabilities, which eliminate the need to build certain functionalities from scratch. For instance, features like "get next" in process flows allow for the seamless continuation of a flow without the requirement of additional activity creation. This serves as an illustration of how existing components can be leveraged rather than starting from scratch. It provides a solid foundation, to begin with, and allows for enhancements at a higher level, making it a beneficial starting point."

"The initial setup is pretty straightforward."

"The product helps you to build faster."

"The most valuable feature of the product is that it's very customer-centric. It's easy to use for a customer or a user. It's also easy for someone who is developing an application. You can develop different features in just one place. You don't have to go to different places."

More Pega Platform pros

Cons

"Sometimes DocBroker cannot see the DocBase."

"The licensing model should be changed."

"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."

"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."

"OpenText Documentum's user interface could be improved a little bit."

"OpenText Documentum needs to improve its support."

"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."

"An area that needs to improve is how to reduce storage space on the AWS site."

More OpenText Documentum Content Management cons

"I've spent some hands-on time with the platform, and you can do those things, and it is all low code, but is it as easy as they make it sound? No. That's my two cents. For example, if I want to do something, there is no way to switch from low code. I just want to do a simple If-Then-Else rule, but I have to go through their low-code tool and do dragging and dropping. I'm a development person, and in my opinion, even some business users could do this easier. There is no way to go back and forth to an editor where I can just type in an If-Then-Else rule, which would be much faster than drawing in their low-code editor. They don't support that. They lead you too much."

"The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve."

"There is a lack of support and community presence in the country, leading to challenges in finding developers."

"This is a quite expensive product."

"Lack of stronger cloud support is somewhat inconvenient for users and implementation."

"In the Middle East and Africa region, Pega was not very strong from the user experience standpoint."

"On a scale of one to ten, I would rate their support as an eight. I say eight because they have global support, so sometimes it takes time."

"The UI cannot be customized in the solution"

More Pega Platform cons

Pricing and Cost Advice

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"The price is considered affordable now."

"The product is expensive."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"It is quite an expensive product."

"OpenText Documentum's pricing is good."

"This upgrade process is very expensive; although I haven't been on the sales team responsible for the pricing, I know it costs millions of dollars."

"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."

"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."

"Pricing is good."

"It's a user-based license where, as you scale the numbers of users, the price increases."

"The licensing model for Pega BPM needs to be improved."

"The pricing is pretty good, compared to other similar products."

"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Government

10%

Manufacturing Company

Computer Software Company

Financial Services Firm

25%

Manufacturing Company

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	1
Large Enterprise	28

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	16
Large Enterprise	69

Questions from the Community

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.

See all answers

What is your primary use case for OpenText Documentum?

We are using it to archive the information about our sales.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

SharePoint vs OpenText Documentum Content Management

Compared 23% of the time

Alfresco vs OpenText Documentum Content Management

Compared 12% of the time

OpenText Content Management vs OpenText Documentum Content Management

Compared 8% of the time

Hyland OnBase vs OpenText Documentum Content Management

Compared 8% of the time

IBM FileNet vs OpenText Documentum Content Management

Compared 7% of the time

More OpenText Documentum Content Management Competitors

Camunda vs Pega Platform

Compared 12% of the time

ServiceNow vs Pega Platform

Compared 9% of the time

Appian vs Pega Platform

Compared 6% of the time

FICO Blaze Advisor vs Pega Platform

Compared 4% of the time

IBM Operational Decision Manager vs Pega Platform

Compared 4% of the time

More Pega Platform Competitors

Product Reports

Buyer's Guide

OpenText Documentum Content Management

February 2026

OpenText Documentum Content Management report

Download OpenText Documentum Content Management product report

Buyer's Guide

Pega Platform

February 2026

Download Pega Platform product report

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

OpenText Documentum Content Management provides centralized document management with strong security, advanced metadata management, and seamless integration with systems like SAP and Salesforce, aiding businesses in overseeing content effectively.

OpenText Documentum Content Management is known for its strong integration capabilities, especially with systems such as SAP, Salesforce, and Oracle E-Business Suite, facilitating effective document management. Its strengths include advanced security features, comprehensive metadata management, and robust support for lifecycle and workflow management. The platform's scalability and business process automation capabilities support industries with large volumes of content. It is adaptable for various sectors, including healthcare, banking, insurance, and government, providing document storage, sharing, and collaboration functionalities. While the intuitive automation engine enhances workflows, users have noted that improvements are needed in UI design, performance, and integration with additional systems. Concerns about cloud transition security, high costs, outdated workflows, and complex metadata management indicate areas for development. Supports are sought for AI integrations, improved cloud functionality, and efficient documentation.

What are the key features of OpenText Documentum Content Management?

Security: Robust security features ensure content protection.
Metadata Management: Advanced handling of metadata enhances organization.
Integration: Seamless connectivity with systems like SAP and Salesforce.
Lifecycle Management: Comprehensive support for document lifecycles.
Automation Engine: Streamlined workflows through intuitive automation.

What benefits or ROI can users expect?

Improved Efficiency: Centralized management reduces redundancies.
Regulatory Compliance: Helps meet industry standards easily.
Scalability: Accommodates growing content volumes effortlessly.
Enhanced Collaboration: Facilitates document sharing and teamwork.
Secure Cloud Transition: Maintains security while adopting cloud services.

Industries such as healthcare, banking, and government use OpenText Documentum Content Management for document-centric processes, ensuring regulatory compliance and facilitating collaboration. With Captiva enhancing OCR and batch scanning, it is crucial for managing high-quality documentation and compliance efforts across sectors.

OpenText

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Enterprise Content Management

February 2026

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