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OpenText Documentum vs Pega Platform comparison

The compared OpenText and Pega solutions aren't in the same category. OpenText is ranked #3 in ECM , with an average rating of 7.7, and holds a 11.6% mindshare in the category. Pega is ranked #3 in BPM , with an average rating of 8.0, and holds a 5.9% mindshare. Additionally, 82% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.
OpenText Documentum
Read 29 OpenText Documentum reviews
  • 3,880 Views
  • 2,913 Comparison Views
82% willing to recommend
Pega Platform
Read 78 Pega Platform reviews
  • 7,299 Views
  • 5,484 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between OpenText Documentum and Pega Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

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Buyer's Guide
Enterprise Content Management
October 2024
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Helped 813,418 peers since 2012
 

Categories and Ranking

OpenText Documentum
Average Rating
7.6
Number of Reviews
29
Ranking in other categories
Enterprise Content Management (3rd)
Pega Platform
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
78
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Process Automation (2nd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)
 

Mindshare comparison

OpenText Documentum and Pega Platform aren’t in the same category and serve different purposes. OpenText Documentum is designed for Enterprise Content Management and holds a mindshare of 11.6%, up 10.4% compared to last year.
Pega Platform, on the other hand, focuses on Business Process Management (BPM), holds 5.9% mindshare, down 7.1% since last year.
Enterprise Content Management
Business Process Management (BPM)
 

Featured Reviews

Santosh Koppu - PeerSpot reviewer
Oct 20, 2023
Has strong records management,, security, and integration capabilities
It provides extensive accessibility to our content, and it's a vital component in our work processes. We've gained access to a plethora of applications through OpenText, which enables us to enhance our services for customers. One notable example is the integration with Xfinity ECM, a solution that seamlessly integrates with SAP. For instance, when someone working with SAP needs to access a specific invoice document, SAP itself doesn't store these documents, instead, the content related to the invoice number seamlessly flows through Documentum. It offers robust security features and it allows to leverage a variety of plugins from OpenText to enhance security. For example, there are plugins like Trusted Content Services that allow you to encrypt entire documents for added security, though it's essential to be aware that this might impact performance. It is a highly potent content management tool. It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions.
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Balaji Choda - PeerSpot reviewer
May 9, 2024
Provides built-in frameworks that can be reused and reduces time and cost
The frameworks are built over the core Pega platform. All the codes are already built. A user can directly use the framework according to their needs. All the corresponding data models and processes already built in the framework can be reused with our custom layer. The tool reduces our costs. It is faster to implement. The solution has everything. It is model-driven. It generates its own code. It has a rules engine. Previously, Pega had its own UI. Now, we have Constellation DX API. It helps us have any user interface we need, like Angular or React. API helps create work objects in the workflow.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most impactful thing is the size, which is almost 25 TB."
"OpenText Documentum has improved availability and performance in our organization."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."
"We like Documentum for its capacity and reliability."
"It is quite good."
More OpenText Documentum pros
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"The most valuable feature is the situational layer cake."
"Fast prototyping."
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."
"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system."
"The most valuable feature of the product is that it's very customer-centric. It's easy to use for a customer or a user. It's also easy for someone who is developing an application. You can develop different features in just one place. You don't have to go to different places."
"In certain circumstances, it can be fairly straightforward to execute and deploy new modifications."
More Pega Platform pros
 

Cons

"The biggest issue for us is the price of the product."
"OpenText Documentum needs to improve its support."
"The user interface can be a bit more intuitive."
"Sometimes DocBroker cannot see the DocBase."
"It's difficult to manage and customize Documentum."
"The user interface can be improved."
"The vertical application could be improved."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
More OpenText Documentum cons
"PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product."
"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."
"There is room for potential improvement in the performance of PegaRULES, as well as the need to address any existing security concerns. It should be noted that working with an older version of Pega, rather than the latest 8.x versions, may limit certain capabilities and leave room for vulnerabilities that could benefit from increased attention. Furthermore, the user interface (UI) could be a candidate for enhancements. It is worth mentioning that newer versions of Pega may have introduced improvements in these areas."
"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."
"We would like to have a better ability to customize PegaRULES."
"I've spent some hands-on time with the platform, and you can do those things, and it is all low code, but is it as easy as they make it sound? No. That's my two cents. For example, if I want to do something, there is no way to switch from low code. I just want to do a simple If-Then-Else rule, but I have to go through their low-code tool and do dragging and dropping. I'm a development person, and in my opinion, even some business users could do this easier. There is no way to go back and forth to an editor where I can just type in an If-Then-Else rule, which would be much faster than drawing in their low-code editor. They don't support that. They lead you too much."
More Pega Platform cons
 

Pricing and Cost Advice

"OpenText Documentum has announced a new licensing model, which could be more expensive."
"The price is considered affordable now."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The product is expensive."
"It is quite an expensive product."
"OpenText Documentum's pricing is good."
"I rate Pega BPM a seven out of ten."
"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."
"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."
"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."
"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."
"We mostly have a yearly license."
"I am not aware of the cost. But, considering the licenses, user licenses, and infrastructure, I'd guess around a million USD."
"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
More Pega Platform pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
13%
Government
11%
Manufacturing Company
9%
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
See all answers
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
See all answers
What needs improvement with OpenText Documentum?
The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft g...
See all answers
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
See all answers
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
See all answers
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
See all answers
 

Comparisons

OpenText Extended ECM vs OpenText Documentum Logo
OpenText Extended ECM vs OpenText Documentum
Compared 23% of the time
SharePoint vs OpenText Documentum Logo
SharePoint vs OpenText Documentum
Compared 21% of the time
IBM FileNet vs OpenText Documentum Logo
IBM FileNet vs OpenText Documentum
Compared 14% of the time
Alfresco vs OpenText Documentum Logo
Alfresco vs OpenText Documentum
Compared 9% of the time
Hyland OnBase vs OpenText Documentum Logo
Hyland OnBase vs OpenText Documentum
Compared 9% of the time
More OpenText Documentum Competitors
ServiceNow vs Pega Platform Logo
ServiceNow vs Pega Platform
Compared 24% of the time
Camunda vs Pega Platform Logo
Camunda vs Pega Platform
Compared 17% of the time
Appian vs Pega Platform Logo
Appian vs Pega Platform
Compared 7% of the time
IBM BPM vs Pega Platform Logo
IBM BPM vs Pega Platform
Compared 6% of the time
Microsoft Power Apps vs Pega Platform Logo
Microsoft Power Apps vs Pega Platform
Compared 5% of the time
More Pega Platform Competitors
 

Product Reports

Buyer's Guide
OpenText Documentum
October 2024
OpenText Documentum reportDownload OpenText Documentum product report
Buyer's Guide
Pega Platform
October 2024
Pega Platform reportDownload Pega Platform product report
 

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Learn More

OpenText
Video not available
Pega
 

Overview

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?
  • Easy Implementation: Quick setup for fast project kick-off.
  • Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
  • Fast Prototyping: Enables rapid model creation and testing.
  • Unified Architecture: Streamlines operations across the platform.
  • Low-Code Environment: Facilitates swift application development.
  • Scalability: Supports growth and high-demand scenarios.
  • Real-Time Analytics: Provides immediate insights into operations.
  • Decision Automation: Automates standard decision-making processes.
  • Reusable Components: Encourages efficiency in development through component reuse.
What benefits do organizations find with Pega Platform?
  • Rapid Deployment: Quick launch of new processes saves time and resources.
  • Cost Efficiency: Reduces costs through automation and streamlined workflows.
  • Customer-Centric Solutions: Enhances customer experiences through integrated systems.
  • Improved Productivity: Automation frees up employee resources for other tasks.
  • Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

 

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Buyer's Guide
Enterprise Content Management
October 2024
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