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OpenText Documentum Content Management vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Documentum Content...
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
Enterprise Content Management (3rd)
Pega Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
86
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Process Automation (4th), Rapid Application Development Software (7th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (2nd)
 

Mindshare comparison

OpenText Documentum Content Management and Pega Platform aren’t in the same category and serve different purposes. OpenText Documentum Content Management is designed for Enterprise Content Management and holds a mindshare of 7.2%, down 12.1% compared to last year.
Pega Platform, on the other hand, focuses on Business Process Management (BPM), holds 3.7% mindshare, down 5.5% since last year.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
OpenText Documentum Content Management7.2%
SharePoint11.3%
OpenText Content Management8.0%
Other73.5%
Enterprise Content Management
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
Pega Platform3.7%
Camunda9.3%
IBM BPM4.1%
Other82.9%
Business Process Management (BPM)
 

Featured Reviews

FC
Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory
User finds integration useful but seeks improvement in interface intuitiveness
I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most impactful thing is the size, which is almost 25 TB."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"It has the ability to categorize and search."
"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"OpenText Documentum is a robust choice for enterprise-level document management."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."
"The solution provides us with a very good dashboard."
"Whenever a customer needs to do something, the way Pega designs the whole thing into an easy number of steps makes the flow from the actual intent to the actual final results pretty fast."
"In certain circumstances, it can be fairly straightforward to execute and deploy new modifications."
"One of the key advantages of PegaRULES is its out-of-the-box capabilities, which eliminate the need to build certain functionalities from scratch. For instance, features like "get next" in process flows allow for the seamless continuation of a flow without the requirement of additional activity creation. This serves as an illustration of how existing components can be leveraged rather than starting from scratch. It provides a solid foundation, to begin with, and allows for enhancements at a higher level, making it a beneficial starting point."
"The product's most valuable features include its adaptability and flexibility, attributed to its Java-based architecture."
"Pega BPM offers a lot of out-of-the-box functionalities."
"The product helps you to build faster."
 

Cons

"The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"The vertical application could be improved."
"It's difficult to manage and customize Documentum."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"The workflow automation can be slow, so there is room for improvement there."
"The solution's pricing model or licensing model could be a little better."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"The UI needs reworking."
"What PegaRULES should work on is the integration aspect. I can integrate it with other platforms, but that can take time. It would be good if integration could be automated or if the tool had more out-of-the-box integration features."
"The previous versions had good training documents but the updated versions need to improve the documentation."
 

Pricing and Cost Advice

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The product is expensive."
"It is quite an expensive product."
"OpenText Documentum's pricing is good."
"The price is considered affordable now."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"We do not have to purchase any licenses for the product."
"Licensing is expensive. You need to wisely select between per user and per case."
"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."
"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."
"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."
"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."
"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
"The price of Pega BPM is in the middle range compared to other solutions."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Government
10%
Manufacturing Company
9%
Computer Software Company
9%
Financial Services Firm
25%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise16
Large Enterprise69
 

Questions from the Community

What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Microsoft, IBM, OpenText and others in Enterprise Content Management. Updated: February 2026.
882,160 professionals have used our research since 2012.