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OpenText Real User Monitoring vs Splunk ITSI (IT Service Intelligence) comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #43 with an average rating of 7.7, while Splunk is ranked #10 with an average rating of 8.2. OpenText holds a 0.2% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
OpenText Real User Monitoring
Read 11 OpenText Real User Monitoring reviews
  • 441 Views
  • 309 Comparison Views
58% willing to recommend
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 1,715 Views
  • 1,052 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and Splunk ITSI (IT Service Intelligence) both offer robust IT monitoring solutions. Based on user reviews, Splunk ITSI has an edge in feature set while OpenText Real User Monitoring is better for ease of deployment and customer service.

What features are offered by OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Real User Monitoring offers real-time tracking of user interactions, detailed performance analytics, and easy integration with existing systems. Splunk ITSI provides advanced anomaly detection, predictive analytics, and comprehensive dashboards. Users find more depth in the features of Splunk ITSI.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

For OpenText Real User Monitoring, users suggest enhancing visualization capabilities, expanding reporting options, and improving system monitoring depth. For Splunk ITSI, recommendations include improving scalability, simplifying the complexity of setup, and reducing resource consumption.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Real User Monitoring is praised for its straightforward deployment process and responsive customer service. Splunk ITSI is often seen as complex to deploy, with slower customer support response times. Users find OpenText more user-friendly and better supported.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Real User Monitoring is noted for competitive pricing and satisfactory ROI. Splunk ITSI, while expensive, justifies its cost with advanced features and strong performance, though some users question the high price. OpenText is seen as offering better value for money, whereas Splunk ITSI promises higher returns if fully utilized.

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To learn more, read our detailed OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence) Report (Updated: April 2025).
Buyer's Guide
OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence)
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
43rd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
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Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"It is a good product."
"Real User Monitor has improved our productivity."
"With the solution, you can easily access any issues in your infrastructure."
"Very easy to implement."
"The most valuable feature is application performance monitoring."
"It offers near-real-time analytics, which is helpful."
More OpenText Real User Monitoring pros
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."
"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"The product needs more R&D to make it easier and more compatible with other software."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"We would like to see support for non-Windows environments."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"The solution's technical support presents a lot of issues with too many delays."
More OpenText Real User Monitoring cons
"Quality-of-life features have room for improvement."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is."
"Splunk ITSI's UI needs to be more interactive and user-friendly."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"I believe the refresh time should be faster."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"If I compare with other vendors, other vendors are more expensive"
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"Not expensive."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"Splunk ITSI is a premium application and comes with a premium price tag."
"Splunk ITSI is expensive compared to other tools."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"Pricing was pretty good, and it is possible to just add on the features we want."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Manufacturing Company
14%
Government
8%
Computer Software Company
7%
Financial Services Firm
21%
Computer Software Company
14%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
See all answers
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
See all answers
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
See all answers
 

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Product Reports

Buyer's Guide
OpenText Real User Monitoring
March 2025
OpenText Real User Monitoring reportDownload OpenText Real User Monitoring product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
March 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
No data available
 

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Avea, Maccabi Healthcare Services, TEB
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence)
April 2025
Free Report: OpenText Real User Monitoring vs. Splunk ITSI (IT Service Intelligence)
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