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Oracle Application Express (APEX) vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
6.9
ServiceNow generally delivers high ROI, boosting efficiency and productivity, though initial adoption challenges and costs exist for some users.
 

Customer Service

Sentiment score
6.9
Oracle APEX users appreciate the community support, though geopolitical issues affect service access in regions like Iran and Venezuela.
Sentiment score
7.1
ServiceNow's support is praised for responsiveness but inconsistent with complexities; community aids, yet customization support needs improvement.
 

Scalability Issues

Sentiment score
6.8
Oracle APEX offers scalability for diverse use cases, excelling in small-scale applications but requiring adjustments for larger enterprises.
Sentiment score
7.4
ServiceNow scales effectively, accommodating larger user bases, though cost and performance issues may require closer attention during implementation.
 

Stability Issues

Sentiment score
7.9
Oracle APEX is stable, with minor issues typically resolved through updates; some report occasional downtime needing daily monitoring.
Sentiment score
7.7
ServiceNow is highly stable and reliable, with minimal downtime and excellent performance, despite occasional minor issues.
 

Room For Improvement

Oracle Application Express needs better integration, reporting, UI customization, training resources, performance, AI tools, and collaboration features.
ServiceNow faces challenges with high costs, complex usability, limited support, and needs improvements in flexibility, integration, and documentation.
The user interface needs to be improved.
 

Setup Cost

Oracle APEX is cost-effective with an Oracle license but can be expensive due to database pricing.
ServiceNow's pricing is high, often per-user, with variable costs needing negotiation for better transparency and flexibility.
 

Valuable Features

Oracle APEX excels in rapid web app development with a low-code setup, seamless database integration, and robust security features.
ServiceNow provides flexible, customizable IT solutions with integration capabilities and intuitive design, enhancing workflows and departmental collaboration.
Oracle APEX is very easy to use and comes with a lot of ready-made components that speed up the process of creating reports and dashboards.
 

Categories and Ranking

Oracle Application Express ...
Ranking in Rapid Application Development Software
4th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
58
Ranking in other categories
Development Platforms (2nd), Low-Code Development Platforms (3rd)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
214
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of December 2024, in the Rapid Application Development Software category, the mindshare of Oracle Application Express (APEX) is 8.6%, down from 9.6% compared to the previous year. The mindshare of ServiceNow is 11.5%, up from 9.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

David Darte - PeerSpot reviewer
A low-code platform which is easy to use
If our company tries to fit into the product exactly what the end users request, then the UI part can get complicated, making it an area of concern where improvements are required. I experience a few problems when trying to send emails through Oracle Cloud Infrastructure, but I don't think it is an issue that is directly related to Oracle Application Express (APEX). The problem of sending emails arises when Oracle Application Express (APEX) is inside Oracle Cloud Infrastructure since it is a bit complicated or difficult to understand where to take care of the setup part to be able to just send out emails properly. The aforementioned details can be considered for improvement in the product.
Fabio QUINTANILHA - PeerSpot reviewer
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
As much as possible, we use the out-of-the-box features. We do very few customizations. We follow the schedule to refresh the versions when they come up. As an end-user, I am not happy with the scalability. We have to wait a long time to buy more capacity. It is not an issue with the tool. Our team must manage it better. ServiceNow is a powerful tool. As long as we have enough users, it works. Overall, I rate the tool an eight out of ten.
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Top Industries

By visitors reading reviews
Educational Organization
32%
Government
9%
Computer Software Company
8%
Financial Services Firm
7%
Educational Organization
26%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Oracle Application Express (APEX)?
Oracle APEX is part of our on-premises solution included in our agreement with Oracle E Business Suite, though I don't know the cost specifics. Power BI is licensed by the user.
What needs improvement with Oracle Application Express (APEX)?
The user interface needs to be improved. It should be more user-friendly.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

Oracle APEX
No data available
 

Learn More

 

Overview

 

Sample Customers

Hepart AG, pharmasol, SATLOG, Collège Bois-de-Boulogne
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Oracle Application Express (APEX) vs. ServiceNow and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.