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Oracle Application Express (APEX) vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Application Express ...
Ranking in Rapid Application Development Software
4th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
Development Platforms (2nd), Low-Code Development Platforms (3rd)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of April 2025, in the Rapid Application Development Software category, the mindshare of Oracle Application Express (APEX) is 8.2%, down from 9.4% compared to the previous year. The mindshare of ServiceNow is 11.0%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Rodrigo-Mesquita - PeerSpot reviewer
Rapid application development empowers big projects in months
The ability to quickly develop applications without needing to code a lot is very valuable. It is very quick to create a page, and one can use AI to speed up software development. It is easy to learn. In my company, we could develop a very big application in a couple of months.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product's initial setup phase was straightforward."
"Quick development and the connection with the database are the most valuable and useful features. It is also very stable, scalable, and easy to set up. Its support is also good."
"It's stable and reliable for the most part."
"This product will speed up development time with helpful production aids."
"It helps us create web pages quickly."
"Stability-wise, I rate the solution a ten out of ten."
"In our experience with Apex, we find that minimizing reliance on HTML and JavaScript is preferable, especially considering our background as seasoned programmers adept in PL/SQL. Incorporating HTML and JavaScript can pose challenges due to potential compatibility issues when updates are made to JavaScript. We also make use of JAPER report integration for generating reports, a practice integral to our reporting procedures."
"The solution's most valuable aspect is its Graphics Form Design."
"It is robust and very user-friendly."
"The most recent addition of SAM Premium is a game changer for many organizations."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"The workflow makes things extremely efficient and it improves effectiveness."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
 

Cons

"The solution does not support the Linux platform."
"Occasionally when trying to un a page, I would be faced with an error number; however, not much information would be provided on the error itself outside of the programming language. It would be nice if more information could be provided."
"Source control could be stronger in Oracle Application Express (APEX). It needs some work."
"The grid reports contain a lot of bugs."
"The solution’s pricing is high if you use it on the OCA platform. It’s also a little bit costly. However, if we use it on an on-premises Oracle database, the pricing is cheaper."
"In terms of improvement, there should be a greater focus on AI and machine learning tools in Oracle APEX."
"There is not a lot of Wiki help or in Google, but there is some."
"One area for improvement in Oracle APEX is its workflow orchestration capabilities."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"Integration capabilities can improve."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"The pricing structure could be more budget-friendly."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
 

Pricing and Cost Advice

"The solution is moderately priced, where it is neither cheap nor expensive."
"It is expensive, but I don't know what the licensing cost is."
"Oracle Express comes with the Oracle license, it is a bundle."
"The solution is cheap. It's a free solution. I rate the solution's pricing a six or seven out of ten."
"The pricing is mid-range so is neither expensive nor cheap."
"The pricing is very good and less expensive than Mendix or OutSystems."
"I would rate it around an eight in terms of price, with one being low and ten being high."
"Oracle Application Express (APEX) comes with Oracle. The Oracle price itself. I do not know the exact cost. Oracle is flexible on its price. If you overspend on your hardware, then I don't think you will overpay. I heard that Oracle is more expensive than other databases, but when you consider Oracle is the best traditional relational database out there. You get what you pay for."
"The platform offers a free trial, by providing a free developer instance once you sign up."
"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."
"The mandatory minimum is US$ 20,000 for licensing."
"It is fairly expensive."
"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."
"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."
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Top Industries

By visitors reading reviews
Educational Organization
32%
Government
9%
Financial Services Firm
7%
Computer Software Company
7%
Educational Organization
28%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Oracle Application Express (APEX)?
Oracle APEX is part of our on-premises solution included in our agreement with Oracle E Business Suite, though I don't know the cost specifics. Power BI is licensed by the user.
What needs improvement with Oracle Application Express (APEX)?
Using AI to analyze data without needing much code would be better. Also, although the interface is easy to change, it could have more features.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

Oracle APEX
No data available
 

Overview

 

Sample Customers

Hepart AG, pharmasol, SATLOG, Collège Bois-de-Boulogne
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Oracle Application Express (APEX) vs. ServiceNow and other solutions. Updated: March 2025.
842,767 professionals have used our research since 2012.