Pega CRM vs Pega Robotic Process Automation comparison

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"The solution is very easy to use."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"The product's deployment phase was easy."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"The case management feature is really valuable."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great."

"The solution's automation handling capability has positively impacted the overall automation process in my experience."

"The solution's ability to create adapters quickly is its most valuable feature."

"​It is a good and matured solution."

"If you want to make any kind of base automation, you can easily code exactly what you want."

"It is a scalable solution."

"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."

"User-friendly, easy to understand and has many features including the ability to track."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"They should enable the data-driven streaming feature inside it."

"The UI should be improved."

"The solution has room for improvement around decisional and real-time data analysis."

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"The UI is lagging and needs to be improved."

"Pega Robotic Process Automation using OpenSpan has a very low adoption because it does not provide the flexibility that UiPath or Automation Anywhere offers, which includes more benefits such as the bot manager."

"The way integration classes are created could be improved."

"They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."

"I would like to see an enhanced auditing feature included."

"The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things."

"The OCR capabilities of the solution could be improved."

"I would like to improve the tool's integration features and stability."

"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."

"It is expensive."

"The pricing is on the higher side."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"Pega is pretty costly."

"I would rate the product's pricing a nine out of ten."

"Pega Robotic Process Automation is an expensive solution."

"​I was not involved in licensing and pricing, but it is worth the cost​."

"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."

"The licensing cost is too high."