Quest KACE Asset Management Appliance vs ServiceNow Discovery comparison

Quest Software and ServiceNow are both solutions in the IT Asset Management category. Quest Software is ranked #16 with an average rating of 7.0, while ServiceNow is ranked #4 with an average rating of 8.4. Quest Software holds a 0.9% mindshare in IAM, compared to ServiceNow’s 5.6% mindshare. Additionally, 66% of Quest Software users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Quest KACE Asset Management...

Read 7 Quest KACE Asset Management Appliance reviews

268 Views
171 Comparison Views

66% willing to recommend

ServiceNow Discovery

Read 41 ServiceNow Discovery reviews

1,353 Views
660 Comparison Views

97% willing to recommend

Quest KACE Asset Management...

ServiceNow Discovery

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 18, 2024

ServiceNow Discovery and Quest KACE Asset Management Appliance are competitors in the IT asset management sector. ServiceNow Discovery stands out for its integration and scalability, while Quest KACE is noted for its detailed feature set, making it appealing to cost-conscious buyers aiming for effective asset management.

Features: ServiceNow Discovery provides automated environment scanning, smooth integration with ServiceNow modules, and supports comprehensive IT operations management. Quest KACE Asset Management offers detailed inventory management, compliance tracking, and strong software licensing and patch management capabilities. Its rich asset management features are valuable for businesses seeking detailed inventory insights.

Room for Improvement: ServiceNow Discovery could enhance its support documentation, improve agentless scanning efficiency, and offer more flexible pricing models. Quest KACE might improve by offering stronger cloud integration, expanding its reporting features, and streamlining its user interface to enhance user experience.

Ease of Deployment and Customer Service: ServiceNow Discovery is cloud-based, which simplifies deployment and provides ongoing support through the platform. Quest KACE offers on-premises and virtual appliance options, requiring more initial configuration but enabling greater control. The dedicated support team of Quest KACE provides personalized service highly valued by users.

Pricing and ROI: ServiceNow Discovery involves a higher upfront investment, reflecting its integration and scalability, potentially delivering higher long-term ROI for users leveraging its full suite. Quest KACE, with its competitive pricing, provides efficient ROI, especially for cost-sensitive organizations focused on extensive asset management without the need for broad ITSM integration.

To learn more, read our detailed Quest KACE Asset Management Appliance vs. ServiceNow Discovery Report (Updated: March 2025).

Buyer's Guide

Quest KACE Asset Management Appliance vs. ServiceNow Discovery

March 2025

Download the complete report

Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Quest KACE Asset Management...

Ranking in IT Asset Management

16th

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in IT Asset Management

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Server Monitoring (2nd), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of April 2025, in the IT Asset Management category, the mindshare of Quest KACE Asset Management Appliance is 0.9%, down from 1.3% compared to the previous year. The mindshare of ServiceNow Discovery is 5.6%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Adam Augustín

Country Manager at Prianto Ltd

Remote control and massive deployment streamline operations efficiently

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user-friendly features would be beneficial. More training deals, up-to-date articles, and improved documentation would help users navigate the solution more intuitively.

Read full review

Kaustubh Partha

Technical Support Analyst at CLSA

Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team

I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."

"The solution is scalable."

"The ability to work on printers and everything can be done remotely, which enhances functionality."

"We use the solution for IT service desk management and asset management."

"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."

"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance."

"The platform offers efficient stability."

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"It has given us an understanding of each layer from a server application."

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."

"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."

"They provide the ability to see into the Discovery tools I want. They offer the best tool view."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

"The most valuable feature is its integration with CMDB, as it collects all the data."

More ServiceNow Discovery pros

Cons

"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."

"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."

"A focus on more simplicity and user-friendly features would be beneficial."

"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."

"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."

"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."

"The initial setup was burdensome."

"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."

"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."

"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

"Improvements are required with the scripts used to collect the information from servers."

"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."

"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."

"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."

More ServiceNow Discovery cons

Pricing and Cost Advice

"It is less expensive as compared to SCCM."

"I would rate the solution's pricing a six out of ten."

"The product is expensive."

"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"This solution is a paid option within the ServiceNow framework."

"This is expensive, but it meets our needs."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"If the product is not deployed properly, it can be very expensive."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"The solution is not inexpensive so pricing is rated a three out of ten."

"The product is not cheap."

More ServiceNow Discovery pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Financial Services Firm

12%

Healthcare Company

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Quest KACE Asset Management Appliance?

The platform offers efficient stability.

See all answers

What is your experience regarding pricing and costs for Quest KACE Asset Management Appliance?

They are maybe on the higher end, however, their solutions suit bigger companies well. Building a solution out of smaller packages could end up being more expensive. Their pricing corresponds to th...

See all answers

What needs improvement with Quest KACE Asset Management Appliance?

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.

See all answers

What needs improvement with ServiceNow Discovery?

Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...

See all answers

Comparisons

Device42 vs Quest KACE Asset Management Appliance

Compared 100% of the time

More Quest KACE Asset Management Appliance Competitors

Tanium vs ServiceNow Discovery

Compared 28% of the time

Lansweeper vs ServiceNow Discovery

Compared 23% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 7% of the time

Zabbix vs ServiceNow Discovery

Compared 5% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

IT Asset Management

January 2025

Quest KACE Asset Management Appliance report

Download Quest KACE Asset Management Appliance product report

Buyer's Guide

ServiceNow Discovery

March 2025

Download ServiceNow Discovery product report

Also Known As

KACE Asset Management Appliance, KACE Asset Management

No data available

Overview

The KACE Asset Management Appliance provides comprehensive hardware and software inventory and asset management across a variety of operating systems — Windows®, Mac®, Linux®, UNIX® and Chrome OS™, plus network-connected non-computing devices — through the entire IT asset lifecycle, giving you and your team more time to focus on IT innovation. Fast to implement and easy to use, this tool discovers all hardware and software on your network, and provides ongoing IT inventory management, IT asset management (ITAM) and software asset management (SAM).

Quest Software

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Coastal Community Credit Union, St. Dominic Hospital

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Quest KACE Asset Management Appliance vs. ServiceNow Discovery

March 2025

Free Report: Quest KACE Asset Management Appliance vs. ServiceNow Discovery

Find out what your peers are saying about Quest KACE Asset Management Appliance vs. ServiceNow Discovery and other solutions. Updated: March 2025.

DOWNLOAD NOW

846,617 professionals have used our research since 2012.

See our Quest KACE Asset Management Appliance vs. ServiceNow Discovery report.

See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.