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Ramco HCM vs UKG comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.0
Ramco HCM provides mixed-rated support with efficient issue resolution, helpful account managers, but relies heavily on external teams.
No sentiment score available
UKG's customer service quality varies; technical support is generally effective but sometimes inconsistent, with excellent or delayed experiences.
 

Room For Improvement

Sentiment score
3.8
Ramco HCM requires enhanced user experience, reporting flexibility, intuitive navigation, and improved mobile functionality and customization support.
Sentiment score
4.2
UKG needs improved support, clearer processes, seamless integration, and updated features for better usability and system stability.
 

Scalability Issues

Sentiment score
6.8
Ramco HCM effectively supports large, multinational user bases, with scalability performance from average to high despite some challenges.
Sentiment score
8.2
UKG is rated highly for scalability, user-friendliness, and flexibility, supporting medium to large companies effectively.
 

Setup Cost

No sentiment score available
Ramco HCM offers flexible pricing based on licensing type, requirements, and customization, often deemed reasonable compared to competitors.
No sentiment score available
UKG's pricing offers mid-range costs with volume discounts, emphasizing module understanding and negotiation for optimal ROI.
 

Stability Issues

Sentiment score
7.3
Ramco HCM is stable with minor upgrade glitches; customizations affect reliability, but users rate it 7-7.5/10.
Sentiment score
6.9
UKG is stable with quick issue resolution, despite occasional payroll interruptions, report errors, and time clock hardware problems.
 

Valuable Features

Sentiment score
8.1
Ramco HCM offers customizable, scalable solutions with chatbots, mobile access, and comprehensive HR modules, ensuring smooth, compliant payroll management.
Sentiment score
7.7
UKG provides payroll processing, self-service features, recruitment tools, and data integration to enhance efficiency and employee retention.
 

Categories and Ranking

Ramco HCM
Ranking in Benefits Administration
12th
Ranking in Talent Management
17th
Ranking in Cloud HCM
14th
Average Rating
7.0
Reviews Sentiment
6.8
Number of Reviews
12
Ranking in other categories
Applicant Tracking and Recruiting Software (7th)
UKG
Ranking in Benefits Administration
5th
Ranking in Talent Management
5th
Ranking in Cloud HCM
5th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
124
Ranking in other categories
Employee Scheduling Software (1st), Employee Time Tracking Software (3rd), HR Analytics Software (1st), Talent Acquisition (5th)
 

Mindshare comparison

As of November 2024, in the Cloud HCM category, the mindshare of Ramco HCM is 0.7%, down from 0.8% compared to the previous year. The mindshare of UKG is 5.1%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

Sudarsan Santhosh Kumar S. - PeerSpot reviewer
It's so easy to use that a customer can easily understand the process with zero knowledge of the system
Ramco is user-friendly. The UA is excellent and so easy to use that a customer can easily understand the process with zero knowledge of the system. We can easily walk a new user through the user guide. For each ESS MSS, I can log in to the ESS access. And documentation is available. Ramco doesn't charge much when customers request custom KPI calculations and other custom features. Workday and SAP impose a high charge. Ramco's bots are excellent, whereas Workday doesn't have an automated system and is only now developing a mobile app.
Lonnie Fluck - PeerSpot reviewer
Helps us establish system front-end and back-end connectivity, but the recruiting features need improvement
I used UKG to track applicants and create job descriptions. We built the electronic onboarding system to be used nationwide and created a path to integrate with the backend The product's most valuable feature is the ability to establish connectivity between the front and the back end,…
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
10%
Government
9%
Comms Service Provider
7%
Educational Organization
88%
Computer Software Company
1%
Healthcare Company
1%
Financial Services Firm
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Ramco HCM?
Ramco HCM stands out due to its reliability and up-to-date compliance with legal, statutory, and regulatory requirements.
What needs improvement with Ramco HCM?
Ramco is a complex system that does not come with GPS tracking functionality. Customization of Ramco is a big problem and can be costly. When you open Ramco, you should see a dashboard that gives y...
What needs improvement with UKG?
Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modul...
What is your primary use case for UKG?
I worked with UKG globally, assisting with its implementation in 59 countries. In my company, we use it for the timekeeping aspect offered, payroll purposes, and other stuff like that. It is used f...
 

Comparisons

 

Also Known As

No data available
UKG Pro, UKG Dimensons, UKG Ready
 

Learn More

 

Overview

 

Sample Customers

Lifestyle, Bata, Dabur
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about Ramco HCM vs. UKG and other solutions. Updated: November 2024.
816,406 professionals have used our research since 2012.