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Ramco HCM vs SAP SuccessFactors comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.0
Ramco HCM provides mixed-rated support with efficient issue resolution, helpful account managers, but relies heavily on external teams.
Sentiment score
7.6
SAP SuccessFactors customer service experiences vary, with efficiency issues in urgent cases and a need for technical improvement.
 

Room For Improvement

Sentiment score
3.8
Ramco HCM requires enhanced user experience, reporting flexibility, intuitive navigation, and improved mobile functionality and customization support.
Sentiment score
4.7
SAP SuccessFactors requires better analytics, integration, UI, localization, flexible pricing, and advanced mobile features to compete effectively.
 

Scalability Issues

Sentiment score
6.8
Ramco HCM effectively supports large, multinational user bases, with scalability performance from average to high despite some challenges.
Sentiment score
7.7
SAP SuccessFactors is scalable, effectively supporting large companies with cloud infrastructure, though some modules have limitations.
 

Setup Cost

No sentiment score available
Ramco HCM offers flexible pricing based on licensing type, requirements, and customization, often deemed reasonable compared to competitors.
No sentiment score available
SAP SuccessFactors offers a comprehensive suite but is costly, suited for medium to large enterprises with flexible pricing options.
 

Stability Issues

Sentiment score
7.3
Ramco HCM is stable with minor upgrade glitches; customizations affect reliability, but users rate it 7-7.5/10.
Sentiment score
7.9
SAP SuccessFactors is generally stable, with occasional regional challenges primarily related to data centers and integration.
 

Valuable Features

Sentiment score
8.1
Ramco HCM offers customizable, scalable solutions with chatbots, mobile access, and comprehensive HR modules, ensuring smooth, compliant payroll management.
Sentiment score
7.8
SAP SuccessFactors excels in HR management with integration, customization, AI features, and collaboration, ensuring flexibility and usability.
 

Categories and Ranking

Ramco HCM
Ranking in Talent Management
17th
Ranking in Cloud HCM
14th
Average Rating
7.0
Reviews Sentiment
6.8
Number of Reviews
12
Ranking in other categories
Benefits Administration (12th), Applicant Tracking and Recruiting Software (7th)
SAP SuccessFactors
Ranking in Talent Management
1st
Ranking in Cloud HCM
1st
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
93
Ranking in other categories
Talent Acquisition (1st), Global Payroll (2nd)
 

Mindshare comparison

As of November 2024, in the Cloud HCM category, the mindshare of Ramco HCM is 0.7%, down from 0.8% compared to the previous year. The mindshare of SAP SuccessFactors is 23.3%, up from 21.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

Sudarsan Santhosh Kumar S. - PeerSpot reviewer
It's so easy to use that a customer can easily understand the process with zero knowledge of the system
Ramco is user-friendly. The UA is excellent and so easy to use that a customer can easily understand the process with zero knowledge of the system. We can easily walk a new user through the user guide. For each ESS MSS, I can log in to the ESS access. And documentation is available. Ramco doesn't charge much when customers request custom KPI calculations and other custom features. Workday and SAP impose a high charge. Ramco's bots are excellent, whereas Workday doesn't have an automated system and is only now developing a mobile app.
Wael Elsagh - PeerSpot reviewer
Offers many useful modules and integrations, and helps companies adhere to best practices
The main advantage of SuccessFactors is its ability to add many types of integrations within the SAP Cloud platform. Many useful modules can be implemented alongside SuccessFactors as third-party integrations, and this capability to extend the system is a big plus. Another positive for SuccessFactors is how it provides pre-defined best practices for building the solution, with plans that take you from A to Z directly. You don't need to build anything from scratch when you're using their implementation best practices for configuring the system. Within these best practices, you also have a range of options for customization, such as with the Metadata Framework (MDF) and the Business Rules feature where you can create various conditions when it comes to managing customers.
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
10%
Government
9%
Comms Service Provider
7%
Educational Organization
49%
Computer Software Company
7%
Manufacturing Company
6%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Ramco HCM?
Ramco HCM stands out due to its reliability and up-to-date compliance with legal, statutory, and regulatory requirements.
What needs improvement with Ramco HCM?
Ramco is a complex system that does not come with GPS tracking functionality. Customization of Ramco is a big problem and can be costly. When you open Ramco, you should see a dashboard that gives y...
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use ...
 

Also Known As

No data available
SuccessFactors
 

Learn More

 

Overview

 

Sample Customers

Lifestyle, Bata, Dabur
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Find out what your peers are saying about Ramco HCM vs. SAP SuccessFactors and other solutions. Updated: November 2024.
816,406 professionals have used our research since 2012.