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SAP SuccessFactors pros and cons

Vendor: SAP

3.9 out of 5

99 reviews
85% willing to recommend

Pros & Cons summary

SAP SuccessFactors offers strong talent acquisition, learning, and performance management features. It provides flexibility in handling HR processes, supports seamless integration with SAP systems, and enhances employee management. However, it lacks robust integration with non-SAP systems, struggles with customization, and requires improvement in analytics. High pricing and licensing along with limitations in international compatibility, particularly in payroll, may deter some tech buyers seeking comprehensive HR solutions.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

SAP SuccessFactors excels in talent acquisition and learning management, providing best-in-class features.

The platform offers seamless integration with S4 HANA, optimizing payroll and enhancing ease of operation.

Its onboarding module effectively transitions candidate information, streamlining the recruitment process.

The cloud-based system supports scalability, making it suitable for businesses of various sizes with its rich HR capabilities.

SAP SuccessFactors enables detailed performance and goal management, aiding effective team evaluations and management insights.

CONS

SAP SuccessFactors needs improvement in its reporting and analytics capabilities, lacking depth and customization options.

The integration between Employee Central and other modules is problematic and requires enhancement.

The pricing of SAP SuccessFactors is considered high, and the licensing model could be improved.

Data management in SAP SuccessFactors is challenging, with limitations in accessing, updating, and manipulating HR data.

SAP SuccessFactors could benefit from improved compatibility with various countries, especially concerning payroll and other functionalities.

SAP SuccessFactors Pros review quotes

JD

Sr. Director, HR Solutions & Analytics at Micron Technology, Inc.

Jun 17, 2019

Talent Acquisition and Learning features are best in class.

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reviewer1115727

Program Manager HR-IT at a transportation company with 10,001+ employees

Sep 27, 2019

The interface is user-friendly. It is very simple and intuitive, so it's good.

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IT System Analyst at a tech services company with 11-50 employees

Sep 23, 2019

We use the cloud version to maintain all the employee records, payroll, etc. We use everything that comes with the HR suite.

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SAP SuccessFactors

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DK

Sr. Supervisor HR at a comms service provider with 10,001+ employees

Sep 24, 2019

The best features that were working well for us was the Goal Management and Performance Management. They were the most valuable to our organization.

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reviewer1057695

Human Resources Officer at a non-profit with 10,001+ employees

Sep 24, 2019

It's brought to our organization a big big improvement. We would give it a good rating.

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reviewer1023261

Deputy Human Resources Coordinator at a financial services firm with 10,001+ employees

Sep 24, 2019

The interface is really useful and it's very easy to combine different information. For example, we can easily get reports that we need. It's very easy to create reports.

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DH

Information System Manager at a non-tech company with 11-50 employees

Sep 25, 2019

The most important feature is the ability to follow up on the yearly performance of the team. It's very good for management to understand how people are performing.

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AH

SAP SuccessFactors Function Head at EOH

Sep 29, 2019

The most valuable feature of this solution is the performance management module.

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ND

Consultant at a tech services company with 51-200 employees

Dec 4, 2019

The performance of the solution is very good.

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ChristopherOrilogbon

Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G

Jun 8, 2021

It has improved my organization by enabling us to efficiently manage our personnel.

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SAP SuccessFactors Cons review quotes

JD

Sr. Director, HR Solutions & Analytics at Micron Technology, Inc.

Jun 17, 2019

The Reporting/Analytics and User Interface need improvement.

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reviewer1115727

Program Manager HR-IT at a transportation company with 10,001+ employees

Sep 27, 2019

There should be more connectivity with other systems.

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IT System Analyst at a tech services company with 11-50 employees

Sep 23, 2019

Analytics could use some work.

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SAP SuccessFactors

Free Report: SAP SuccessFactors Reviews and More

Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,455 professionals have used our research since 2012.

DK

Sr. Supervisor HR at a comms service provider with 10,001+ employees

Sep 24, 2019

They should improve the reports.

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reviewer1057695

Human Resources Officer at a non-profit with 10,001+ employees

Sep 24, 2019

We have many interruptions and disconnection points into processes, which is why we are looking to another solution. We are not so happy with the system. We believe we have in the market better solution, so we are looking for alternatives but so far the system has been used a lot.

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reviewer1023261

Deputy Human Resources Coordinator at a financial services firm with 10,001+ employees

Sep 24, 2019

Some of the screens aren't that user-friendly, older employees especially have a hard time with it. They have some problems with it.

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DH

Information System Manager at a non-tech company with 11-50 employees

Sep 25, 2019

LMS, Learning Management Systems, needs improvement because there were some stability problems.

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AH

SAP SuccessFactors Function Head at EOH

Sep 29, 2019

The GUI needs to be enhanced to be in line with the latest and complete version of the solution.

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ND

Consultant at a tech services company with 51-200 employees

Dec 4, 2019

he user interface could be improved.

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ChristopherOrilogbon

Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G

Jun 8, 2021

Also, it would be helpful if they could improve its ability to localize the product to Nigeria.

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Show 10 more reviews (out of 80)

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