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ServiceNow Cloud Observability vs Sumo Logic Observability comparison

ServiceNow and Sumo Logic are both solutions in the Application Performance Monitoring (APM) and Observability category. ServiceNow is ranked #47 with an average rating of 7.5, while Sumo Logic is ranked #23 with an average rating of 7.8. ServiceNow holds a 0.5% mindshare in APM, compared to Sumo Logic’s 0.1% mindshare. Additionally, 100% of ServiceNow users are willing to recommend the solution, compared to 100% of Sumo Logic users who would recommend it.
ServiceNow Cloud Observability
Read 4 ServiceNow Cloud Observability reviews
  • 838 Views
  • 678 Comparison Views
100% willing to recommend
Sumo Logic Observability
Read 6 Sumo Logic Observability reviews
  • 381 Views
  • 269 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ServiceNow Cloud Observability and Sumo Logic Observability are two leading cloud monitoring solutions. ServiceNow stands out for its ease of use and intuitive interface, while Sumo Logic is praised for its comprehensive analytics and integration capabilities.

Features: ServiceNow offers real-time monitoring, automated alerts, and robust dashboards. Sumo Logic provides advanced data analytics, machine learning capabilities, and seamless integration with other tools.

Room for Improvement: ServiceNow users report the need for better customization options, more integrations with third-party services, and enhanced flexibility. Sumo Logic users highlight the complexity of setup, occasional performance lags, and the need for a streamlined deployment process.

Ease of Deployment and Customer Service: ServiceNow Cloud Observability is known for its straightforward deployment and responsive customer support, which helps users get started quickly. Sumo Logic Observability's deployment can be complex, but its support team is highly regarded for resolving issues effectively.

Pricing and ROI: Users find ServiceNow Cloud Observability’s pricing to be reasonable with a solid return on investment, particularly for small to mid-sized businesses. Sumo Logic Observability, although pricier, is considered worth the investment due to its advanced features and integration benefits.

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Buyer's Guide
ServiceNow Cloud Observability vs. Sumo Logic Observability
December 2024
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Helped 824,053 peers since 2012
 

Categories and Ranking

ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
47th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Sumo Logic Observability
Ranking in Application Performance Monitoring (APM) and Observability
23rd
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
6
Ranking in other categories
Cloud Monitoring Software (22nd), AIOps (11th)
 

Mindshare comparison

As of December 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. The mindshare of Sumo Logic Observability is 0.1%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

VinayKumar16 - PeerSpot reviewer
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.
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David Onuh - PeerSpot reviewer
Easy creation of custom fields, no need to alter applications; supports ten active logging applications simultaneously and faster than aster than default search tools
Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action. Another valuable feature is easy custom field creation in Sumo Logic. For example, recently, we had Sumo collect all our container tier load data. Containers can be expensive with heavy logging, so we only wanted important information there. We easily created custom fields without changing our applications because Sumo supported, I think, ten active logging applications at the time. These are heavy applications. Rerouting everything for that field change would have been difficult. So, configuring Sumo Logic, adding a new field, and having applications update that specific field was convenient. Sumo Logic automatically identified different logic categories for us.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"To a certain extent, it is possible to save on the costs of the product."
"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."
"I have not seen any stability issues in the product."
"We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening."
"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."
"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."
"The product is easy to learn."
 

Cons

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."
"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."
"The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five minutes."
"Fine-grained data can be quite frustrating to work with and should be made easier."
"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."
 

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."
"Now, they’re not charging by ingests anymore. You should expect the price to be a bit of an unknown and to basically increase as the business increases."
"I started on the free tier to try it out, but because of our usage, we're now paying for it."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
15%
Manufacturing Company
12%
Retailer
11%
Financial Services Firm
21%
Computer Software Company
16%
Manufacturing Company
12%
Transportation Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about LightStep?
The UI is very intuitive.
See all answers
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
See all answers
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
See all answers
What do you like most about Sumo Logic Observability?
The product is easy to learn.
See all answers
What needs improvement with Sumo Logic Observability?
The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five m...
See all answers
What is your primary use case for Sumo Logic Observability?
We used it for log observability – log aggregation specifically.
See all answers
 

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Compared 10% of the time
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Compared 10% of the time
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Compared 47% of the time
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Compared 29% of the time
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Compared 24% of the time
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Product Reports

Buyer's Guide
ServiceNow Cloud Observability
October 2024
ServiceNow Cloud Observability reportDownload ServiceNow Cloud Observability product report
Buyer's Guide
Sumo Logic Observability
October 2024
Sumo Logic Observability reportDownload Sumo Logic Observability product report
 

Also Known As

LightStep
No data available
 

Learn More

Video not available
ServiceNow
Sumo Logic
 

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports. 

Sumo Logic Observability is widely used for log aggregation, analysis, and SIEM capabilities. It assists in monitoring data, creating dashboards, and managing log storage.

Sumo Logic Observability helps teams with logging in production, debugging with trace IDs, and performing queries across large datasets. Developers leverage centralized logs for error detection and tracking metrics like successful transactions and data volume. Security teams integrate it with SOAR systems for automation and enhanced security investigations.

What are the key features?
  • Well-crafted dashboards: Provides visually appealing and easy-to-use dashboards.
  • Diverse apps: Supports multiple applications for various use cases.
  • Centralized management: Enables streamlined log management from a unified platform.
  • Near-real-time alerting: Facilitates quick incident resolution with timely notifications.
  • Continuous querying: Allows for constant data analysis without interruptions.
  • Proprietary query language: Offers a robust and flexible language for complex queries.
  • Custom field creation: Simplifies addition of custom fields for better data categorization.
  • Robust data tracing: Ensures effective log tracing for efficient debugging and analysis.
What benefits or ROI should users look for?
  • Improved error detection: Helps quickly identify and address errors in production.
  • Enhanced security: Integrates with SOAR for better security automation and investigation.
  • Efficient log management: Centralizes log storage and management, simplifying processes.
  • Timely incident resolution: Near-real-time alerts and continuous queries lead to faster issue resolution.
  • Customizable to user needs: Offers flexibility with custom fields and a proprietary query language.

Industries like finance, healthcare, and technology implement Sumo Logic Observability to monitor sensitive data, manage high transaction volumes, and ensure compliance with regulatory standards. Security and development teams benefit from its robust capabilities, enabling effective collaboration and streamlined operations.

 

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,
Information Not Available
Buyer's Guide
ServiceNow Cloud Observability vs. Sumo Logic Observability
December 2024
Free Report: ServiceNow Cloud Observability vs. Sumo Logic Observability
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