ServiceNow Cloud Observability vs Sumo Logic Observability comparison

ServiceNow and Sumo Logic are both solutions in the Application Performance Monitoring (APM) and Observability category. ServiceNow is ranked #41 with an average rating of 7.5, while Sumo Logic is ranked #23 with an average rating of 8.0. ServiceNow holds a 0.4% mindshare in APM, compared to Sumo Logic’s 0.4% mindshare. Additionally, 100% of ServiceNow users are willing to recommend the solution, compared to 100% of Sumo Logic users who would recommend it.

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

837 Views
812 Comparison Views

100% willing to recommend

Sumo Logic Observability

Read 6 Sumo Logic Observability reviews

753 Views
602 Comparison Views

100% willing to recommend

ServiceNow Cloud Observability

Sumo Logic Observability

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

ServiceNow Cloud Observability and Sumo Logic Observability are two leading cloud monitoring solutions. ServiceNow stands out for its ease of use and intuitive interface, while Sumo Logic is praised for its comprehensive analytics and integration capabilities.

Features: ServiceNow offers real-time monitoring, automated alerts, and robust dashboards. Sumo Logic provides advanced data analytics, machine learning capabilities, and seamless integration with other tools.

Room for Improvement: ServiceNow users report the need for better customization options, more integrations with third-party services, and enhanced flexibility. Sumo Logic users highlight the complexity of setup, occasional performance lags, and the need for a streamlined deployment process.

Ease of Deployment and Customer Service: ServiceNow Cloud Observability is known for its straightforward deployment and responsive customer support, which helps users get started quickly. Sumo Logic Observability's deployment can be complex, but its support team is highly regarded for resolving issues effectively.

Pricing and ROI: Users find ServiceNow Cloud Observability’s pricing to be reasonable with a solid return on investment, particularly for small to mid-sized businesses. Sumo Logic Observability, although pricier, is considered worth the investment due to its advanced features and integration benefits.

To learn more, read our detailed ServiceNow Cloud Observability vs. Sumo Logic Observability Report (Updated: September 2025).

Buyer's Guide

ServiceNow Cloud Observability vs. Sumo Logic Observability

September 2025

Download the complete report

Helped 867,676 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

41st

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Sumo Logic Observability

Ranking in Application Performance Monitoring (APM) and Observability

23rd

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (17th), AIOps (13th)

Mindshare comparison

As of September 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. The mindshare of Sumo Logic Observability is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Sumo Logic Observability	0.4%
ServiceNow Cloud Observability	0.4%
Other	99.2%

Application Performance Monitoring (APM) and Observability

Featured Reviews

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Read full review

Shamshir Nangla

Site Reliability Engineer at LHV Bank

Getting up and running is easy, even for a newbie but management of searches definitely needs improvement

Operational effectiveness with regards to when there's an issue, when there's a reactive issue, people are able to, or as well as proactively, actually, because we use their PagerDuty integrations. We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening. With those same alerts, obviously, with that platform, you can use it to reactively start looking at troubleshooting issues as they're happening right then and there or incidents. So it's been very, very good for alerting and for troubleshooting issues. For predicting issues before they happen, it is not very good. They have a feature called anomaly detection, but I think it's quite premature compared to other stuff out there. So it's good for alerts and for troubleshooting operational effectiveness. When your operations are down or segregated, it's perfect because it will help you diagnose the issues.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"To a certain extent, it is possible to save on the costs of the product."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The UI is very intuitive."

"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."

"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."

"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."

"The product is easy to learn."

"I have not seen any stability issues in the product."

"We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening."

Cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."

"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."

"The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five minutes."

"Fine-grained data can be quite frustrating to work with and should be made easier."

"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

"I started on the free tier to try it out, but because of our usage, we're now paying for it."

"Now, they’re not charging by ingests anymore. You should expect the price to be a bit of an unknown and to basically increase as the business increases."

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

867,676 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

13%

Computer Software Company

12%

Retailer

Computer Software Company

14%

Financial Services Firm

12%

Transportation Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

What do you like most about Sumo Logic Observability?

The product is easy to learn.

See all answers

What needs improvement with Sumo Logic Observability?

The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five m...

See all answers

What is your primary use case for Sumo Logic Observability?

We used it for log observability – log aggregation specifically.

See all answers

Comparisons

Datadog vs ServiceNow Cloud Observability

Compared 36% of the time

Grafana vs ServiceNow Cloud Observability

Compared 23% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 19% of the time

IBM Instana Observability vs ServiceNow Cloud Observability

Compared 12% of the time

Splunk Observability Cloud vs ServiceNow Cloud Observability

Compared 11% of the time

More ServiceNow Cloud Observability Competitors

Dynatrace vs Sumo Logic Observability

Compared 30% of the time

Amazon OpenSearch Service vs Sumo Logic Observability

Compared 29% of the time

Amazon CloudWatch vs Sumo Logic Observability

Compared 14% of the time

Honeycomb Enterprise vs Sumo Logic Observability

Compared 14% of the time

New Relic vs Sumo Logic Observability

Compared 13% of the time

More Sumo Logic Observability Competitors

Product Reports

Buyer's Guide

ServiceNow Cloud Observability

August 2025

Download ServiceNow Cloud Observability product report

Buyer's Guide

Sumo Logic Observability

August 2025

Download Sumo Logic Observability product report

Also Known As

LightStep

No data available

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sumo Logic Observability offers advanced monitoring solutions with features like integrated dashboards and querying capabilities, though presents a learning curve compared to alternatives. Designed for efficient log aggregation and analysis, it provides near-real-time updates facilitating improved incident resolution.

Sumo Logic Observability stands out with its ability to unify teams through a single platform, offering features that include customizable dashboards and valuable apps. It provides powerful log tracing and centralized management, designed for organizations focused on log aggregation, analysis, and expanding SIEM capabilities. While it has a steeper learning curve compared to some competitors, it excels in tailored integrations that enhance log searches. Users find themselves able to monitor, automate, and centralize log repositories for effective debugging. Despite its strengths, improvements in data enrichment and documentation organization are needed as current query functions can be slow, impacting efficiency. Users have also mentioned needing pre-built dashboards and better tab management for enhanced functionality. Cost management remains a notable consideration for users evaluating Sumo Logic Observability.

What features make Sumo Logic Observability effective?

Well-Crafted Dashboards: Customizable options for monitoring.
Flexible Query Language: Allows detailed log searches.
Centralized Management: Enables teams to work on one platform.
Near-Real-Time Updates: Enhances timely incident resolution.
Custom Field Creation: Facilitates user-specific data requirements.

How does Sumo Logic Observability benefit organizations?

Unified Platform: Brings teams together for streamlined operations.
Enhanced Integrations: Improves log search accuracy.
Tailored for SIEM: Supports security needs with efficient log management.
Efficient Data Monitoring: Automates processes for ease of management.
Scalability: Handles large data volumes efficiently.

Sumo Logic Observability is implemented across industries predominantly for managing and analyzing extensive data sets, offering capabilities critical for SIEM activities and security examinations. By facilitating quick data visualization and transaction tracking, organizations in sectors such as finance, healthcare, and technology benefit from its robust framework to support infrastructure logging and large-scale data management, contributing to effective monitoring and system operations.

Sumo Logic

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

Information Not Available

Buyer's Guide

ServiceNow Cloud Observability vs. Sumo Logic Observability

September 2025

Free Report: ServiceNow Cloud Observability vs. Sumo Logic Observability

Find out what your peers are saying about ServiceNow Cloud Observability vs. Sumo Logic Observability and other solutions. Updated: September 2025.

DOWNLOAD NOW

867,676 professionals have used our research since 2012.

See our ServiceNow Cloud Observability vs. Sumo Logic Observability report.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.