What is our primary use case?
My role in using and managing Dell PowerStore involves deploying the systems, managing them, updating them, and deploying them on a daily basis for most of our end customers, which amounts to about thirty PowerStores.
The models of Dell PowerStore that I work with include 500T, 1000T, 1200T, 3200T, and 5200T.
The main use cases for Dell PowerStore among my customers are VMware for virtual machines, databases, applications, and file storage.
What is most valuable?
The most valuable features of Dell PowerStore that I or my customers find are data reduction. Since Dell PowerStore is based on XtremIO, a rather mature technology, it is implemented very well, and XtremIO was already quite good in deduplication. That is the primary reason we sold this system to our customers as it offers good midrange storage.
The benefits my customers have realized from implementing and using Dell PowerStore include faster storage because most of them transitioned from regular SSD storage or spinning drives to NVMe storage, which is notably faster. This represents a significant advantage along with a favorable data reduction ratio.
In some cases, they have achieved a two and a half to three and a half times reduction in their data ratio. Additionally, some of our customers that used to have half a rack of storage now require just two rack units.
Dell PowerStore does not play a role in their AI initiatives in any way since hospitals are rather conservative in deploying AI. Furthermore, it is not within our scope as they have AI integrated into their applications, which is outside of our management.
What needs improvement?
One aspect that could make Dell PowerStore better is adding support for multiple operating systems in Metro Volumes, which would serve as a good use case for some of our customers.
To make it a ten, it would require improvements such as quicker part shipping. Even though most customers have four-hour support, it sometimes takes two days for parts to arrive when I would expect it the next day. We also encountered performance issues with some Dell PowerStores at our customers, which took a long time to diagnose.
The missing element to achieve a score of ten is support for multiple operating systems in Metro, which is rather specific but a recent challenge we encountered.
For how long have I used the solution?
I have been working in my current field for eleven to twelve years.
What do I think about the stability of the solution?
When assessing the stability and reliability of Dell PowerStore, I note there were some issues in the first releases, specifically with the software. Since version three point zero, improvements have been significant, along with the addition of extra features.
What do I think about the scalability of the solution?
Not many customers have scaled up or out with Dell PowerStore, although some have added disks, which has been successful without issues.
How are customer service and support?
Dell support is generally good.
On a scale of one to ten, I would rate them a seven and a half due to the services received.
To make it a ten, it would require improvements such as quicker part shipping. Even though most customers have four-hour support, it sometimes takes two days for parts to arrive when I would expect it the next day. We also encountered performance issues with some Dell PowerStores at our customers, which took a long time to diagnose.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Some customers do come from different vendors to switch to Dell PowerStore, while most already had Dell or EMC storage, but some transitioned from other vendors.
The primary reason they switch to Dell over other vendors is usually based on tender outcomes. I cannot always ascertain why they selected us, but it was probably the best or most cost-effective solution available.
How was the initial setup?
Overall, my experience with deploying Dell PowerStore has been good.
It works efficiently since it is easy to deploy Dell PowerStore. I have not encountered any significant issues.
What was our ROI?
Most of our customers in healthcare and government have not shared specific metrics regarding their return on investment in Dell PowerStore.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, setup costs, and licensing for Dell PowerStore, the licensing is good since everything is included. All features are available when you purchase Dell PowerStore, and I find the pricing competitive.
What other advice do I have?
The size of the companies using Dell PowerStore varies. One company has more than twenty-five hundred employees, while the rest generally have around two hundred to two thousand employees.
For small to medium customers, Dell PowerStore supports growth or operational success by being easier to use, as it incorporates native features for which they previously needed separate systems, such as replication technologies, thereby reducing the cost of managing storage.
Although I cannot determine exactly by how much cost has been reduced, I am not directly working at the end customer. However, we have managed these systems for our end customers, handling updates and managing storage, making it difficult to quantify specifics.
Dell PowerStore has features that specifically cater to the needs of small and medium companies.
The features include a broad range of mid-scale storage options, providing quite good entry-level systems that are relatively inexpensive while enabling customers to benefit from all its features.
To measure success with Dell PowerStore, we typically use latency as a good performance metric to assess how well it performs and meets the needs of the applications used by the users.
I cannot share a specific example where Dell PowerStore made a noticeable improvement or impact on business operations at this time, although I am sure there are instances.
When it comes to latency, I think it remains about the same for most customers, but it is difficult to compare because the technology varies. Customers transitioned from spinning drives or regular SSDs to NVMe, leading to consistently improved speeds.
My overall review rating for Dell PowerStore is eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner