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Helped 845,564 peers since 2012

Featured DocuSign reviews

DocuSign mindshare

As of April 2025, the mindshare of DocuSign in the eSignature (Electronic Signature) category stands at 31.6%, up from 31.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
eSignature (Electronic Signature)

PeerAnalyst reports based on DocuSign reviews

TypeTitleDate
CategoryeSignature (Electronic Signature)Apr 6, 2025Download
ProductReviews, tips, and advice from real usersApr 6, 2025Download
ComparisonDocuSign vs Adobe SignApr 6, 2025Download
ComparisonDocuSign vs Dropbox SignApr 6, 2025Download
ComparisonDocuSign vs Conga SignApr 6, 2025Download
Suggested products
TitleRatingMindshareRecommending
ShareFile4.2N/A90%11 interviewsAdd to research
Adobe Sign4.713.4%100%9 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Government
8%
Educational Organization
6%
Manufacturing Company
6%
University
5%
Legal Firm
4%
Healthcare Company
4%
Real Estate/Law Firm
4%
Insurance Company
4%
Energy/Utilities Company
3%
Construction Company
3%
Comms Service Provider
3%
Retailer
3%
Recreational Facilities/Services Company
2%
Non Profit
2%
Outsourcing Company
2%
Media Company
2%
Hospitality Company
1%
Pharma/Biotech Company
1%
Consumer Goods Company
1%
Performing Arts
1%
Transportation Company
1%
Wholesaler/Distributor
1%
Logistics Company
1%
 

DocuSign reviews

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RK
Product development senior manager at Joudcoffee
Verified user of DocuSign
Mar 29, 2023
Good for digitally signing documents, easy to set up, and reliable

Pros

"The solution is reasonably priced. "

Cons

"I could always use better security around the solution. "
Timpa D Angaye - PeerSpot user
IT Manager at a energy/utilities company with 501-1,000 employees
Verified user of DocuSign
Apr 14, 2022
Reduces paper, makes collecting signatures easy and offers helpful workflow capabilities

Pros

"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap. "

Cons

"Resolution from customer service and their response rate in resolving issues needs to be improved. "
Find out what your peers are saying about DocuSign. Updated April 2025
845,564 professionals have used our research since 2012.
Oladele Olawusi - PeerSpot user
Business Process Management Engineer at a financial services firm with 1,001-5,000 employees
Verified user of DocuSign
Apr 25, 2024
Provides excellent features and workflows and can be deployed quickly

Pros

"We can structure the signature."

Cons

"The support is not accessible sometimes to African businesses."
MF
Procurement officer at WWF Tanzania
Verified user of DocuSign
Apr 6, 2023
Flexible, customizable, and easy to set up

Pros

"You can customize how you want to use the solution."

Cons

"We'd like to have some integration with some of our IT services."
PeerSpot user
Procurement Manager at a computer software company with 201-500 employees
Verified user of DocuSign
Apr 13, 2023
A solution with the ability to save time for its users, but requires intervention from AI to rectify the flaws in its UI

Pros

"The most valuable feature of DocuSign is its ability to save time. "

Cons

"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
AM
IT manager at EDUNET COMPUTING RESOURCES
Verified user of DocuSign
Mar 24, 2023
Saves time and paper but needs a process flow element

Pros

"This speeds up the sign-off process. "

Cons

"Some people are not that computer-literate, and people don't understand the concept of the digital signature."
AP
IT Services Manager at SriLankan Airlines Ltd.
Verified user of DocuSign
Apr 3, 2023
Very convenient, easily accessible and available on mobile devices

Pros

"Very convenient, saves dealing with hard copies of documents. "

Cons

"There are sometimes delays in user communication. "
PT
Director at Autonomous Thingz Pty Ltd
Verified user of DocuSign
Mar 25, 2023
Safe and convenient option

Pros

"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online. "

Cons

"I would like for this solution to send me a copy of the signed document automatically."