Microsoft Exchange is an email platform.
Director at a tech services company with 1-10 employees
Highly scalable, reliable, reasonably priced, and has good support
Pros and Cons
- "Support is very good."
- "If it was the same product, and slightly cheaper, that would be amazing."
What is our primary use case?
What is most valuable?
I am quite happy with this solution.
What needs improvement?
While this solution is cost-effective, in general, the price could be better. If it was the same product, and slightly cheaper, that would be amazing.
For how long have I used the solution?
I have been working with Microsoft Exchange for 15 years.
Historically, this solution was on-premises, and now it is cloud-based.
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Microsoft Exchange
November 2024
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What do I think about the stability of the solution?
We have no issues with the stability of Microsoft Exchange.
What do I think about the scalability of the solution?
This is a highly scalable email platform.
We support 15,000 end-users for many different companies.
How are customer service and support?
Support is very good.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
Microsoft Exchange is a very well-priced solution.
Depending on their use case, they can purchase a variety of licenses.
What other advice do I have?
I would definitely recommend this solution.
I would rate Microsoft Exchange a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Vice President & Head of ICT at a financial services firm with 1,001-5,000 employees
Scalable, good support, but lacking cloud management
Pros and Cons
- "Microsoft has a very good support team."
- "We would prefer to be able to manage the solution on the cloud."
What is our primary use case?
Microsoft Exchange can be used as an email service.
What needs improvement?
We would prefer to be able to manage the solution on the cloud.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately eight years.
What do I think about the stability of the solution?
I have found Microsoft Exchange to be stable.
What do I think about the scalability of the solution?
Microsoft Exchange is scalable.
We have 600 users using this solution in our organization.
How are customer service and support?
Microsoft has a very good support team.
What about the implementation team?
We did the implementation ourselves.
What other advice do I have?
I rate Microsoft Exchange a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Exchange
November 2024
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Vice President at a tech services company with 51-200 employees
User-friendly and scales with our organization, but they need better anti-spam functionality
Pros and Cons
- "The interface is user-friendly."
- "There is a lot of spam email that comes in, so they should add functionality to help fix this problem."
What is our primary use case?
We are using Microsoft Exchange for our email. It is hosted with Zimbra and we use Exchange to interact with it.
What is most valuable?
The interface is user-friendly.
What needs improvement?
There is a lot of spam email that comes in, so they should add functionality to help fix this problem.
Better integration with other service providers would be helpful.
For how long have I used the solution?
I joined the company two months ago and I have been using Microsoft Exchange since then. The company has been using it for much longer.
What do I think about the stability of the solution?
This is a stable product. With our IT putting a firewall in place, it is robust.
What do I think about the scalability of the solution?
My impression is that it's scalable. We have approximately 1,000 users.
How are customer service and technical support?
I have not has a reason to contact Microsoft for support.
How was the initial setup?
When I joined the company, my laptop was pre-configured, so everything was already done.
What about the implementation team?
Our in-house IT team is responsible for deployment and maintenance.
What other advice do I have?
In general, this is a good product and I am happy with it.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineer at a tech vendor with 10,001+ employees
Exchange 2010: Feature Rich Product
Pro
High Availability:
DAG provides high...
Exchange 2010: Feature Rich Product
Pros
High Availability:
DAG provides high availability within same datacenter as well as across datacenters.
Reduced IOPS requirement:
With 70% reduction in IOPS requirement, it gives an option to go for less expensive storage solutions.
Cons
Customers upgrading from exchange 2003 need to invest more since it is supported only on x64 hardware.
Little bit complex to design. Specifically larger environments.
Exchange 2010 will be preffered solution for customers with large number of mailboxes due to its robust design and high availability features
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Channel Middle East & India at a computer software company with 1,001-5,000 employees
Highly performance, reliable, and broad file-sharing capabilities
Pros and Cons
- "The most valuable features of Microsoft Exchange are it is always online and has broad email and file-sharing capabilities."
- "Nothing is perfect, that's why I am giving Microsoft Exchange a nine."
What is our primary use case?
We have our own data center and infrastructure that we have Microsoft Exchange running. We use it mainly for email and file sharing.
What is most valuable?
The most valuable features of Microsoft Exchange are it is always online and has broad email and file-sharing capabilities.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 20 years.
What do I think about the stability of the solution?
Microsoft Exchange has little downtime, it is a solid platform. The performance is great.
What do I think about the scalability of the solution?
Microsoft Exchange is highly scalable.
How are customer service and support?
We have rarely needed to contact the support. However, when we did contact them through email they were responsive.
How was the initial setup?
The initial implementation of Microsoft Exchange is simple.
What about the implementation team?
The implementation of Microsoft Exchange is done on the server end, we have our IT department who takes care of it.
The solution is low maintenance, you only need to upgrade when needed.
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Exchange is reasonable.
What other advice do I have?
I would highly recommend this solution to others and this is because of its stability, scalability, and reasonable pricing.
I rate Microsoft Exchange a nine out of ten.
Nothing is perfect, that's why I am giving Microsoft Exchange a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineer with 501-1,000 employees
We have customized the tool for our company, utilizing it for managing meetings and conference rooms. Tech support is just average for it.
What is most valuable?
EWS support, through which I have customized, e.g., response for my device to display meeting info on device.
How has it helped my organization?
Using EWS support, we have created a custom UI to display meeting info on our local portal to utilize and manage meeting and conference rooms effectively.
What needs improvement?
It is overall all good, though technical support is just average.
For how long have I used the solution?
Two and a half years. Currently, I am not working in the specific project. so I am not using it, but the company is using it.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Just average.
Which solution did I use previously and why did I switch?
Previously used Lotus Domino and moved to this box of support. We switched because of the help that we easily get from it.
How was the initial setup?
Not applicable.
What's my experience with pricing, setup cost, and licensing?
Not put on the team managing this.
Which other solutions did I evaluate?
No.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at a tech services company with 51-200 employees
Well integrated with other Microsoft products
Pros and Cons
- "It is very well integrated with other Microsoft programs, teams, and so on. They work well together."
- "It's not always the finest solution in terms of integration with products that are not from Microsoft. It integrates very well with Microsoft products but not with third-party products."
What is most valuable?
It is very well integrated with other Microsoft programs, teams, and so on. They work well together.
What needs improvement?
It's not always the finest solution in terms of integration with products that are not from Microsoft. It integrates very well with Microsoft products but not with third-party products.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. Around 100 users in our company are using it.
How are customer service and technical support?
I don't have any experience with technical support.
How was the initial setup?
It was easy to set it up.
What's my experience with pricing, setup cost, and licensing?
It's working very well. There is no problem, but the price is not the best.
What other advice do I have?
It is a good product. Only the price and integration can be improved.
I would rate Microsoft Exchange a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: November 2024
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Hi Alin
Always avoid 32bit hard ware while running production servers - you never know how much resources you're going to need!
Like Jas said only you should only install Exchange management tools on a 32 bit machine so you can remotely manage your infrastructure - also a 32 bit machine is needed when it comes to exporting mailboxes directly from an exchange database using EMC.
A big problem I faced was when we decided to expand a DAG over two datacenters - Microsoft did not want to support our config because a 1Gigabit port connection is required for a DAG setup, so it was a very difficult choice - however we still went for it and not had any issues so far...
A quick note - also always avoid having a database larger than 1 TB (Enterprise Version) in a DAG - use smaller databases instead.
Wissam