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Zülfikar Erdem - PeerSpot reviewer
IT Support Specialist at Wagner Kablo A.S.
Real User
Top 20
Easy-to-install platform with valuable collaboration features
Pros and Cons
  • "The technical support services are good."
  • "The platform could be more user-friendly."

What is our primary use case?

We use the platform to facilitate email traffic, file transfer, security services, and rule policies.

What is most valuable?

Microsoft Exchange is a user-friendly product with efficient features for mail services and DNS registration.

What needs improvement?

The platform could be more user-friendly.

For how long have I used the solution?

We have been using Microsoft Exchange for three years.

Buyer's Guide
Microsoft Exchange
April 2025
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.

What do I think about the stability of the solution?

The service is stable. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

We have 132 Microsoft Exchange users in our organization. It has a good scalability.

How are customer service and support?

The technical support services are good. The team answers the tickets immediately.

How was the initial setup?

The product is easy to install and deploy. The development steps included creating DNS records, followed by synchronizing with the Active Directory and facilitating user logins.

What about the implementation team?

We implemented the platform with the help of our in-house team.

What's my experience with pricing, setup cost, and licensing?

Microsoft Exchange is an inexpensive application.

What other advice do I have?

The product, Microsoft Exchange, has significantly impacted our team's collaboration by utilizing hybrid directory functionality. We can integrate it with Teams, Calendar, and SharePoint providing simultaneous access for the users. It has effective calendar functionality improving scheduling efficiency. It offers various security-level templates, allowing administrators to tailor security policies based on specific organizational needs.

It is a stable service. It has a knowledgeable technical support team as well. I rate it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1475844 - PeerSpot reviewer
Project Manager at a transportation company with 51-200 employees
Real User
Easy initial setup but lacks online functionality
Pros and Cons
  • "The initial setup is quite a straightforward process. I don't think it is a very complicated solution. Plenty of things could be more complex, but the ordinary, general settings are quite simple."
  • "In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards."

What is our primary use case?

At the moment, our primary use case is mostly for mailing, but in the near future we will be more focused on collaboration, as well.

What is most valuable?

There is nothing special that I like with Exchange. They made a system that works in business. It is quite normal that companies use Exchange.

What needs improvement?

In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards.

For how long have I used the solution?

I have been using Microsoft Exchange for about five years.

What do I think about the stability of the solution?

In terms of stability, if you are a user or if you have a number of users, especially a big number of users, there will occasionally be some bugs in the product. That is a normal situation.

What do I think about the scalability of the solution?

In terms of current users, I think we have about 3,000 or 4,000.

They are not dedicated solely to the Exchange. They are also supporting other software technology solutions.

How are customer service and technical support?

My experience with tech support is that they are mostly good enough.

How was the initial setup?

The initial setup is quite a straightforward process. I don't think it is a very complicated solution. Plenty of things could be more complex, but the ordinary, general settings are quite simple.

What other advice do I have?

My personal preference would be a Google solution. It is not a big difference. My advice to anyone considering Microsoft Exchange would be, stay with your product because switching to another product can be costly and a complicated task.

On a scale from 1 to 10, I would rate Microsoft Exchange a 6.

It may be that some nice features are missing.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Exchange
April 2025
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
Robert-Morrison - PeerSpot reviewer
Principal at Creative Technology and Management Services
Real User
It's easy to use and the built-in calendar is helpful
Pros and Cons
  • "Exchange is easy to use. It also has a built-in calendar for all the stuff I'm supposed to be looking at and doing. Exchange tells you if you have a doctor's appointment or a scheduled call. It also has a place to store and manage your contacts. If I want to add a new contact, it will put in information about that contact stored anywhere within the Microsoft Suite."
  • "They keep making all these changes, and our system was down for four or five days. They finally got it up, but there are still lots of quirks."

How has it helped my organization?

Email is something we constantly use. 

What is most valuable?

Exchange is easy to use. It also has a built-in calendar for all the stuff I'm supposed to be looking at and doing. Exchange tells you if you have a doctor's appointment or a scheduled call. It also has a place to store and manage your contacts. If I want to add a new contact, it will put in information about that contact stored anywhere within the Microsoft Suite.

What needs improvement?

They keep making all these changes, and our system was down for four or five days. They finally got it up, but there are still lots of quirks. 

What do I think about the stability of the solution?

Exchange is about 90 percent stable, but they're working on it. In the next two or three weeks, they should be able to do it. I know what they're going through. 

How are customer service and support?

Microsoft has teams in different countries, so they will help you depending on your problem. If you have an issue with something else, they will email you a link that puts you into contact with the team you should talk to. I gave them a lot of issues, and they're working on them. They're saying they will do everything they can to make it work.

The only issue is that the phone connection is sometimes bad because it's a foreign country. It's something you have to live with. You can repeat what they said and ask if you heard them correctly, but they're accommodating.

What other advice do I have?

I rate Microsoft Exchange nine out of 10. My advice for prospective Exchange users is to have an experienced person deploy it and show you how it's done. They should give instructions on how to make it into a server. That's critical. If you set up a server and think that's the end of it, you could go down the wrong alley.

You'll want some help initially, but on the other hand, you definitely want to learn to use the solution yourself. I recommend getting a support contract with someone who knows the solution. There is so much specialization in this world. For example, a veterinarian and a cardiologist are both doctors, but would you see your vet about a heart problem?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Engineer at ADM
Real User
Useful cloud storage and reliable
Pros and Cons
  • "The most valuable feature of Microsoft Exchange is the email storage is on the cloud. We don't have to delete emails often."
  • "Microsoft Exchange could improve the archiving of emails and the performance."

What is our primary use case?

Microsoft Exchange can be deployed on-premise and in the cloud.

We are using Microsoft Exchange for general sending and receiving emails in the office to customers.

What is most valuable?

The most valuable feature of Microsoft Exchange is the email storage is on the cloud. We don't have to delete emails often.

What needs improvement?

Microsoft Exchange could improve the archiving of emails and the performance.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately 10 years.

What do I think about the stability of the solution?

Microsoft Exchange is stable.

What do I think about the scalability of the solution?

Everyone in the company is using Microsoft Exchange.

How are customer service and support?

We have our own technical team for support of Microsoft Exchange.

Which solution did I use previously and why did I switch?

We have been using Microsoft Exchange for a long time. Prior to this, we were using a solution called Thunderbird.

What about the implementation team?

Our internal team does the maintenance of Microsoft Exchange, such as managing the group policy.

What other advice do I have?

I recommend this solution to others.

I rate Microsoft Exchange a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1229187 - PeerSpot reviewer
General Manager - IT at a comms service provider with 10,001+ employees
Real User
It's a robust system that's suitable for a large enterprise environment
Pros and Cons
  • "Exchange is a robust system that is well suited for an enterprise environment. It's always up, and we hardly face any technical issues. Exchange has a web interface and integrates perfectly with Microsoft Outlook. This web interface can be easily used to change the passwords from the domain controllers."
  • "Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service."

What is our primary use case?

Exchange is an email solution. It is widely used in our organization.

What is most valuable?

Exchange is a robust system that is well suited for an enterprise environment. It's always up, and we hardly face any technical issues. Exchange has a web interface and integrates perfectly with Microsoft Outlook. This web interface can be easily used to change the passwords from the domain controllers. 

What needs improvement?

Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service.

For how long have I used the solution?

I've been using Exchange for many years now. 

What do I think about the stability of the solution?

Microsoft Exchange is highly stable.

What do I think about the scalability of the solution?

You can scale it horizontally by adding several servers behind the load balancer if you want. We have more than 20,000 users.

How are customer service and support?

We contacted Microsoft about an issue a while back, but it was so long ago, I can't remember what the problem was.

How was the initial setup?

Installing Microsoft Exchange is straightforward. The conversion takes time, but the installation itself takes less than two hours. The total deployment time depends on what you want to do, i.e., how many servers you want to configure, the structure of your domain controllers, etc. We have four team members for deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

We have an enterprise agreement with a five-year contract.

What other advice do I have?

I rate Microsoft Exchange eight out of 10. Exchange has a cloud solution also, so depending on the count of users, you can decide whether to use the on-premise or cloud version.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2024649 - PeerSpot reviewer
IT-Manager / Finanzbuchhaltung / Personalwesen at a manufacturing company with 1-10 employees
Real User
Offers stability and easy integration with other Microsoft products, but needs to use less resources and be more reasonably priced
Pros and Cons
  • "It's user-friendly."

    What is our primary use case?

    I use this solution for my email and calendar. 

    How has it helped my organization?

    Because of this solution we have better integration with other Microsoft Office solutions. 

    What is most valuable?

    It's user-friendly. 

    What needs improvement?

    The solution needs a lot of resources to run efficiently. It would be nice if it used less resources to run on-premise.

    For how long have I used the solution?

    I have been working with this solution for about five years. 

    What do I think about the stability of the solution?

    We have not had any problems with the stability of the solution. I would give it a nine out of ten. 

    What do I think about the scalability of the solution?

    The solution is scalable. There are about 70 users working with it on a daily basis in our organization. 

    Which solution did I use previously and why did I switch?

    Previously, we used Scalix. We switched to Microsoft Exchange for easier integration and better stability. 

    How was the initial setup?

    It was a little bit complex to set up, so we had to get external help. 

    What about the implementation team?

    A third-party did the deployment, and it took about two days. 

    What was our ROI?

    This is a time-saving solution. 

    What's my experience with pricing, setup cost, and licensing?

    This solution is expensive. On a scale of one to ten, where one is the worst and ten is the best, I would rate it a four. 

    What other advice do I have?

    Overall, I rate this solution as a seven out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Solutions Architect at Vvolve management consultants
    Real User
    Protects data privacy
    Pros and Cons
    • "On-premises Microsoft Exchange is good because it protects data privacy."
    • "Microsoft could improve on Exchange's hybrid deployment or HCW. They need to improve on that because I was having many issues with HCW in our environment at times."

    What is our primary use case?

    So I'm part of the team that does migration from the old version to the new version. I've done updates on all the versions up to 18.

    What is most valuable?

    On-premises Microsoft Exchange is good because it protects data privacy. It depends on the client because clients want to share their mailing communication with anyone, like vendors and all. So it's purchasing like on-premises server exchange email. So if they are okay with storing data to Online Exchange and all Office 365, they're buying that one. So it depends on the client's needs entirely. 

    What needs improvement?

    Microsoft could improve on Exchange's hybrid deployment or HCW. They need to improve on that because I was having many issues with HCW in our environment at times. And there are certain things I'm not clear about, like eDiscovery on our on-premises level. There were some features that I liked, such as Unified Messaging and Advance Search, but Microsoft removed them in 2019.

    For how long have I used the solution?

    I've been working with Microsoft Exchange off and on for several years. It's not something I use daily. I work with it when I'm brought in to provide migration or implementation services. 

    What do I think about the stability of the solution?

    Microsoft Exchange's stability all depends on the environment. So when we are configuring and implementing, we're optimizing everything for performance. I've been working for 10 years in that field, so if anyone changes a configuration, we take into consideration the impact it will have on the stability. 

    What do I think about the scalability of the solution?

    Microsoft Exchange is scalable, but it depends on the company and how much they're willing to pay. Scalability is only limited by the price.

    How are customer service and support?

    When I'm migrating or implementing, and I have an issue, I check out a few things, like which applications are running. I also check the network security to discover all the basic stuff like server performance. Then, I suggest how many people are required to address these technical issues and at what level. I escalated to Microsoft two or three times. That was what the client needed, so we contacted Microsoft and got an LSA for that.

    How was the initial setup?

    Installing and configuring Microsoft Exchange is a little bit complex. Initial installation takes around 45 minutes to 30 minutes. Then we have to do some configuration. The basic configuration takes one to two days, depending on the environment. When we are implementing in a hybrid environment, we need to make some manual adjustments. For example, there was an issue with creating multiple databases during one implementation, like active and passive copy. That was not transferring and working in that scenario. 

    Often we're working with a company that has already deployed. That's where we need to understand our workflow and main flow. For example, say there is a company that already deployed version 10, and we need to upgrade to 16 or 19. So we would have to understand their needs, like if there is a hybrid configuration or some other existing requirement. 

    What's my experience with pricing, setup cost, and licensing?

    There are different pricing tiers, and I don't remember all the costs for that. For Office 365, it depends on the license price per mailbox user. And for the on-premises version, there is a scale license. Overall, it's about average for the market. The on-premises license is a bit more costly because there is a requirement for OS-level licensing. And we offer a standard edition, so it is a little more straightforward to figure out the cost. We can also go for enterprise pricing. It depends on what the client needs.

    What other advice do I have?

    I rate Microsoft Exchange eight out of 10. 

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Hassam-Uddin - PeerSpot reviewer
    System Administrator at a financial services firm with 10,001+ employees
    Real User
    Top 10
    A stable and scalable business email and calendaring server that's user-friendly
    Pros and Cons
    • "It's a very user-friendly application. The mail server is also valuable when compared to other services like SquirrelMail."
    • "From a security point of view, Microsoft should enhance the new features. Technical support could also be better."

    What is most valuable?

    It's a very user-friendly application. The mail server is also valuable when compared to other services like SquirrelMail.

    What needs improvement?

    From a security point of view, Microsoft should enhance the new features. Technical support could also be better.

    For how long have I used the solution?

    I have been working with Microsoft Exchange for about three or four years.

    What do I think about the stability of the solution?

    Exchange is a very good Microsoft product, and it's very stable. It's rare to face issues like mailboxes, but troubleshooting is very easy.

    From a security point of view, Microsoft Edge's role is very good. This is because the Edge server is not part of an internal network. If there's a vector attack on Exchange, it will affect only the internal Exchange Edge server and not our private network or DMZ.

    What do I think about the scalability of the solution?

    This product is reliable and very scalable. We have almost 5,000 users at the moment.

    How are customer service and technical support?

    Technical support is average at best. Many times Microsoft engineers took a long time to support us after we logged a case. 

    What other advice do I have?

    Microsoft Exchange is for any company with 400 to 500 people, but a mid-size company can also use this product. It's not very costly for them. The alternative many companies are using is Gmail desktop services with about 100 users. I don't know about the quantity, but many companies are using Gmail as a free service because they don't want to invest in other products like Microsoft Exchange or Microsoft Office 365.

    On a scale from one to ten, I would give Microsoft Exchange a nine.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2025
    Buyer's Guide
    Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.