It's a very user-friendly application. The mail server is also valuable when compared to other services like SquirrelMail.
System Administrator at a financial services firm with 10,001+ employees
A stable and scalable business email and calendaring server that's user-friendly
Pros and Cons
- "It's a very user-friendly application. The mail server is also valuable when compared to other services like SquirrelMail."
- "From a security point of view, Microsoft should enhance the new features. Technical support could also be better."
What is most valuable?
What needs improvement?
From a security point of view, Microsoft should enhance the new features. Technical support could also be better.
For how long have I used the solution?
I have been working with Microsoft Exchange for about three or four years.
What do I think about the stability of the solution?
Exchange is a very good Microsoft product, and it's very stable. It's rare to face issues like mailboxes, but troubleshooting is very easy.
From a security point of view, Microsoft Edge's role is very good. This is because the Edge server is not part of an internal network. If there's a vector attack on Exchange, it will affect only the internal Exchange Edge server and not our private network or DMZ.
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Microsoft Exchange
February 2025

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What do I think about the scalability of the solution?
This product is reliable and very scalable. We have almost 5,000 users at the moment.
How are customer service and support?
Technical support is average at best. Many times Microsoft engineers took a long time to support us after we logged a case.
What other advice do I have?
Microsoft Exchange is for any company with 400 to 500 people, but a mid-size company can also use this product. It's not very costly for them. The alternative many companies are using is Gmail desktop services with about 100 users. I don't know about the quantity, but many companies are using Gmail as a free service because they don't want to invest in other products like Microsoft Exchange or Microsoft Office 365.
On a scale from one to ten, I would give Microsoft Exchange a nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

IT Manager at a tech services company with 11-50 employees
Stable, and it just works
Pros and Cons
- "It's very well integrated with OneDrive and Teams Calendar."
- "More AI features would be good."
What is our primary use case?
I just use it for email.
How has it helped my organization?
The security and compliance features have impacted our organization. We use multifactor authentication with mobile authentication for the first use on any PC or device. We also have a feature that requires re-authentication if you haven't logged in for a certain amount of time.
It's very well integrated with OneDrive and Teams Calendar. We are using Microsoft 365, so the integration is very good.
Until now, I think integration with the Copilot AI would be good.
What is most valuable?
I like its reliability. It's very stable, and it just works.
The events and meetings feature are the most beneficial for managing communications.
It is synchronized automatically with our organization's calendar, and everyone is aware of the event or meeting. We can meet in person or through Microsoft Teams.
What needs improvement?
More AI features would be good. For example, maybe AI could suggest sentences or enhancements to paragraphs while writing an email.
So, the CoPilot integrations could be further improved.
For how long have I used the solution?
I have been using it for about ten years now.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is scalable. Scalability is one of the powerful features of all Microsoft products.
There are about 700 users in our organization who use Exchange.
Which solution did I use previously and why did I switch?
I used Mail Enable. The integration with the calendar. The other solution was a little bit hard.
How was the initial setup?
The initial setup was straightforward. The setup us not complex than it needs to be. It works smoothly.
I work with the on-premises version of Exchange. It is deployed across multiple locations.
What about the implementation team?
The deployment and maintenance part is covered by another team.
What other advice do I have?
Overall, I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 28, 2024
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Microsoft Exchange
February 2025

Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
841,152 professionals have used our research since 2012.
Test Automation Lead at a financial services firm with 10,001+ employees
User-friendly, scalable and reliable
Pros and Cons
- "For me, the solution is very user-friendly. I've used it a long time and I know where everything is."
- "For new users, it might take them some time to get used to the product."
What is our primary use case?
We primarily use the solution for emails and calendars and things like that.
What is most valuable?
It is a stable solution.
The solution is scalable.
For me, the solution is very user-friendly. I've used it a long time and I know where everything is.
What needs improvement?
For me it's sufficient. I don't see much that can be improved.
I'm not sure if the security is enough. That said, for my purposes, it's fine. However, I am aware there are always new vulnerabilities and security threats to worry about.
For new users, it might take them some time to get used to the product.
For how long have I used the solution?
I've used the solution for as long as I've worked with the company I'm at now. It's been a few years at this point.
What do I think about the stability of the solution?
We have found the solution to be stable. There are no bugs or glitches. The performance is good. We don't worry about it crashing or freezing.
What do I think about the scalability of the solution?
The solution has been scalable so far. We have no problems expanding it.
In our company, we have several thousand people that use the solution.
How are customer service and technical support?
I have never called technical support myself. Therefore, I cannot speak to how helpful or responsive they are. We have our own internal team that handles everything.
How was the initial setup?
I was not personally involved in the installation process. I cannot speak to how easy or difficult the setup would have been.
I'm not sure how many support personnel we require for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
I don't handle the licensing aspect of the solution. I cannot speak to any costs involved.
What other advice do I have?
I'm just a partner so not like I'm an administrator of IT.
It's my understanding that the solution we work with is a company installation and is not on the cloud, however, I'm not 100% sure.
I'm not sure which version of the solution we're on. I don't know the version number off-hand.
I'd rate the solution at a nine out of ten overall. we've been very pleased with its capabilities.
I would recommend the solution to other users and companies.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineer at a energy/utilities company with 5,001-10,000 employees
Improves collaboration between our organization and contractors through the ability to exchange information and tasks
Pros and Cons
- "The most valuable features are that you can exchange information, tasks, attachments, and enhance the process in a short amount of time."
- "For the next release, there are some features on the cloud-based Exchange that aren't included on-prem. It would be great if these features were made available in the next release. For instance, integration between Exchange and its on-prem calendar is not available for the on-prem solution."
What is our primary use case?
Our entire organization uses Microsoft Exchange. We are using Microsoft Exchange 2016. The solution is deployed on-premises.
How has it helped my organization?
This solution has improved the collaboration between our organization and our partners and contractors.
What is most valuable?
The most valuable features are that you can exchange information, tasks, attachments, and enhance the process in a short amount of time.
What needs improvement?
The security for the email technology could be improved.
For the next release, there are some features on the cloud-based Exchange that aren't included on-prem. It would be great if these features were made available in the next release. For instance, integration between Exchange and its on-prem calendar is not available for the on-prem solution.
For how long have I used the solution?
I have been using this solution for more than 15 years.
What do I think about the stability of the solution?
I think Exchange is one of the most stable products from Microsoft.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
Technical support is good. We're covered with the technical support maintenance agreement with Microsoft.
How was the initial setup?
Most of the process is straightforward.
What about the implementation team?
We used a consultant for deployment. We are working directly with Microsoft partnerships.
What's my experience with pricing, setup cost, and licensing?
We renew the product license with Microsoft every three years. The cost is included within a bundle of services. It's an enterprise agreement with Microsoft.
What other advice do I have?
I would rate this solution 10 out of 10. It has enhanced the process of exchanging information between our organization and others.
I recommend this solution for others to use the auto implement. It's a good product. You can use this product through cloud, and it will be more valuable than on-prem deployment.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ICT Consultant at a tech services company with 11-50 employees
It has inherent scalability
Pros and Cons
- "The availability group settings are better, so it has inherent scalability. In 2010, they added several sensible rules."
- "They could continue to improve the consolidation and integration of mailbox services to make them more flexible, easier to deploy, and more manageable."
What is our primary use case?
We use Microsoft Exchange mostly for corporate communication services—setting up an email box, calendar, setting appointments, etc. My organization is a very big organization. The user base is not less than 15 people. When I worked with Exchange at Starcomms on the corporate organization, we had more than 1,000. When I was at another company, we had a user base that is more than 60.
What is most valuable?
Exchange 2003 was a more closed environment, but they improved on it in 2010. The availability group settings are better, so it has inherent scalability. In 2010, they added several sensible rules.
What needs improvement?
They could continue to improve the consolidation and integration of mailbox services to make them more flexible, easier to deploy, and more manageable.
For how long have I used the solution?
I've used it for a couple of years. I've used Exchange 2003, 2007, 2012, and 2015.
What do I think about the stability of the solution?
It's scalable.
How are customer service and technical support?
When we've had issues that are beyond our ability to resolve, we've contacted Microsoft. Once we had a deep phishing outbreak that involved a lot of phishing emails, so I had to contact them and then work together to figure out how to stem that thing.
How was the initial setup?
Setup is straightforward for administrators if you understand networking services and the need for an active directory service. Exchange is a site-aware service, so you must have a good grip on active directory services. You need a deeper understanding of the networking layer, internet services, and broadband before you can manage it on your own as a system administrator. These are services that an experienced administrator can handle.
I was able to do it all on my own. I have robust experience in hardware, installation and maintenance, operating systems, networking, routing and switching, security as well as database administration, and a little bit of user support too. I can also support the exchanges from the client side of it.
In terms of deployment and maintenance, I do need a support engineer just to help with the labor. I also need maybe other system engineers as a backup. Then there's the technical team. Okay. In a corporate environment, you have people to deal with management influence, IT governance, and all the business cases underneath all that. Then you have the administrative level, including the security admin, a Windows admin for the Java site, then you have the Exchange admin. On the support level, you have user support.
What's my experience with pricing, setup cost, and licensing?
When I was working in another company, it was Enterprise volume licensing.
What other advice do I have?
Microsoft Exchange is the leader in corporate communication. It has been quite a good service. I rate it nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CoFounder/CTO at Hybrid Tech
Subscription-based pricing that you can budget, and it is both stable and scalable
Pros and Cons
- "Customers can benefit from this new pricing model because it's expensive and now with the subscription they can budget for this."
- "The pricing could be better, and it could have an easier implementation."
What is our primary use case?
I am a reseller of Microsoft products.
The primary use case of this solution is for email communication.
What needs improvement?
The pricing could be better, and it could have an easier implementation.
For how long have I used the solution?
I have been selling Microsoft Exchange for approximately 12 years.
We sell various versions, it depends on the current market.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
It's a scalable solution. There are approximately 100 people using this product.
90% of our customers are using it, whereas 10% are using other solutions.
We plan to continue selling this product.
How was the initial setup?
Depending on the customer's requirements, it could be easy to install or it can be very complex.
If it's a new, fresh deployment, then it's very easy.
When migrating, we have to follow the restrictions of Microsoft and sometimes it can be really complex. It depends on customer scenarios.
What about the implementation team?
We have a technical team who are certified with Microsoft, for deployment, migrations, maintenance, and support.
What's my experience with pricing, setup cost, and licensing?
It's a little bit expensive.
Microsoft is now introducing a new pricing model which is subscription-based. Previously, it was a one-time purchase and you could use it until the product came to the end of life. Now it's subscription-based and you can use the subscription yearly.
Customers can benefit from this new pricing model because it's expensive, and now with the subscription, they can budget for this.
What other advice do I have?
This is a product that I can recommend to others.
I would rate Microsoft Exchange a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
3rd Level Support Engineer at Valeo IT
Enables effective email communication between the users and the clients
Pros and Cons
- "The most valuable feature of Microsoft Exchange is its communication capabilities."
- "Microsoft Exchange's customer support could be faster and more knowledgeable."
What is our primary use case?
We mainly use Microsoft Exchange for email communication between the users and the clients and for some other capabilities.
What is most valuable?
The most valuable feature of Microsoft Exchange is its communication capabilities. It also works really fine performance and stability-wise.
What needs improvement?
Microsoft Exchange's customer support could be faster and more knowledgeable. Also, the solution has some bugs.
For how long have I used the solution?
I have been using Microsoft Exchange for three years.
What do I think about the stability of the solution?
I rate Microsoft Exchange a nine out of ten for stability. The stability of Microsoft Exchange could be better.
What do I think about the scalability of the solution?
I rate Microsoft Exchange a ten out of ten for scalability. Approximately 2,000 users are using Microsoft Exchange in our company.
How are customer service and support?
Sometimes our problems are not solved because Microsoft Exchange's customer support doesn't give the right answers.
How was the initial setup?
We needed two people for the deployment and maintenance of Microsoft Exchange.
What's my experience with pricing, setup cost, and licensing?
Users have to pay a yearly licensing cost for Microsoft Exchange. I rate Microsoft Exchange a four out of ten for pricing because it is quite cheap, and many companies use the solution.
What other advice do I have?
Microsoft Exchange is a good and useful solution that users can use without any problem for smaller or larger companies.
Overall, I rate Microsoft Exchange a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Manager at Jaffer Business Systems
Easy to use, reliable, and scales well
Pros and Cons
- "The most valuable feature of Microsoft Exchange is its ease of use."
- "It is important to have the updated version for scalability."
What is most valuable?
The most valuable feature of Microsoft Exchange is its ease of use.
What needs improvement?
It is important to have the updated version for scalability.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The scalability of Microsoft Exchange is good.
How are customer service and support?
There is not a lot of support needed from the vendor. We can provide the training for the customers.
How was the initial setup?
The solution can be complex depending on the environment. Additionally, it depends on the other solutions or authentication needed.
The time it takes to deploy Microsoft Exchange depends on the customer's environment. However, with a consultant, it can be done in a reasonable timeframe.
The steps that are taken for the implementations depend if we have to do any duplication or if it is a new installation. If it is a new installation it is easy.
What about the implementation team?
A minimum of three technical staff is needed for the implementation of Microsoft Exchange.
What's my experience with pricing, setup cost, and licensing?
There are different prices depending on the customer's use cases and amount of users. The price of the solution could improve.
What other advice do I have?
I rate Microsoft Exchange a ten out of ten.
Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.

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